Our analysts compared Help Scout vs osTicket based on data from our 400+ point analysis of Help Desk Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Key benefits of Help Scout include its intuitive interface, customizable automation, and reporting features. Popular features encompass shared inboxes for collaborative support, pre-built templates for faster responses, and detailed analytics for performance monitoring. Compared to other help desk software, Help Scout is known for its user-friendliness and excellent customer support. Its pricing ranges from $20 to $65 per user per month, billed annually.
Pricing is flexible, with a free version available for basic needs. Paid plans start at a modest monthly fee and offer additional features such as multi-channel support, SLA management, and enhanced reporting capabilities.
among all Help Desk Software
Help Scout has a 'excellent' User Satisfaction Rating of 90% when considering 654 user reviews from 4 recognized software review sites.
osTicket has a 'great' User Satisfaction Rating of 86% when considering 92 user reviews from 2 recognized software review sites.
SelectHub research analysts have evaluated Help Scout and concluded it earns best-in-class honors for Integrations and Extensibility. Help Scout stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Help Scout, a popular help desk software, has received consistent praise from users in the last year. Many users emphasize its user-friendly interface, which makes it easy to set up and use, even for those new to help desk software. The software's intuitive design and customizable features allow users to tailor it to their specific needs, making it a versatile option for businesses of all sizes. When comparing Help Scout to similar products, users often highlight its superior customer support and documentation. Help Scout's dedicated support team is highly responsive and knowledgeable, providing valuable assistance to users. Additionally, the software's comprehensive documentation and tutorials make it easy for users to find answers to their questions and troubleshoot any issues they encounter. One of the key differentiating factors of Help Scout is its focus on email support. The software seamlessly integrates with email, allowing users to manage all their customer interactions from a single platform. This streamlines communication and improves efficiency, particularly for businesses that rely heavily on email support. Overall, Help Scout is highly recommended for businesses looking for a user-friendly, customizable, and reliable help desk software. Its strengths in customer support, email integration, and intuitive design make it an excellent choice for companies of all sizes that prioritize efficient and effective customer service.
Users appreciate osTicket's user-friendly interface and customizable features, allowing them to tailor the software to their specific needs. Its open-source nature enables easy integration with other applications and provides access to a vast community for support and development. Compared to proprietary solutions, osTicket offers cost-effectiveness and flexibility, making it a compelling choice for organizations seeking a budget-friendly and adaptable help desk solution. However, some users have reported occasional performance issues, particularly when handling a high volume of tickets. Additionally, its reporting capabilities may be limited compared to more advanced solutions. Nonetheless, osTicket remains a strong option for small to mid-sized businesses and organizations with limited resources due to its ease of use, customization options, and open-source nature.
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