Our analysts compared Kayako vs Hiver based on data from our 400+ point analysis of Help Desk Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Kayako is a comprehensive Help Desk Software designed to streamline customer support operations. It's ideal for businesses of all sizes seeking to improve customer satisfaction and streamline communication. Key benefits include centralized ticketing, automated workflows, and robust reporting for improved efficiency and visibility.
Popular features include a customizable knowledge base, self-service portal, and omnichannel support. Its user-friendly interface and intuitive navigation make it accessible to teams of all technical backgrounds. Compared to similar products, Kayako is highly rated for its ease of use, customization options, and excellent customer support.
Pricing varies depending on the number of agents and features required. It offers flexible payment options, including monthly and annual subscriptions, to suit different business needs.
Hiver is a Help Desk Software that integrates with Gmail, allowing teams to collaborate and manage customer inquiries from within their email inbox. It is ideal for small and medium-sized businesses that need a streamlined and efficient way to handle customer support.
Hiver's key benefits include improved team collaboration, increased efficiency, and enhanced customer satisfaction. It offers features such as shared inboxes, automated ticket assignment, and performance tracking. Users appreciate its ease of use, seamless Gmail integration, and ability to improve team productivity.
Pricing starts from a per-user monthly subscription, making it accessible to businesses of all sizes. Hiver stands out for its user-centric design and commitment to customer satisfaction. It has received positive reviews for its intuitive interface, comprehensive features, and responsive support.
among all Help Desk Software
Kayako has a 'great' User Satisfaction Rating of 81% when considering 551 user reviews from 5 recognized software review sites.
Hiver has a 'excellent' User Satisfaction Rating of 90% when considering 88 user reviews from 2 recognized software review sites.
Hiver stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Kayako is well-regarded by users for its comprehensive feature set, intuitive interface, and excellent customer support. Many users find it to be a superior alternative to Zendesk due to its more affordable pricing, customizable automation, and robust reporting capabilities. Additionally, Kayako's omnichannel support, which allows for seamless communication across multiple channels, sets it apart from other help desk software. However, some users have reported occasional glitches and limited customization options compared to more expensive competitors. Nevertheless, Kayako remains a highly recommended choice for businesses seeking a reliable and user-friendly help desk solution, particularly for those looking for an affordable and feature-rich option. Its strengths in automation, reporting, and omnichannel support make it an excellent fit for businesses looking to streamline their customer support operations and provide a seamless customer experience.
Hiver has received positive feedback from users in the last year. Many appreciate its user-friendly interface, which makes it easy for teams to collaborate on customer support. The software also integrates with popular email providers, making it a convenient option for businesses that rely on email for communication. Additionally, Hiver's robust reporting features provide valuable insights into team performance and customer satisfaction. Compared to similar products, Hiver stands out for its ease of use, collaboration capabilities, and reporting features. Its intuitive interface allows even non-technical users to quickly get started and manage customer support efficiently. The ability to collaborate on tickets and share notes with team members streamlines communication and ensures that all relevant information is easily accessible. Furthermore, Hiver's comprehensive reporting provides detailed analytics on team performance, customer satisfaction, and other key metrics, enabling businesses to identify areas for improvement and make data-driven decisions. Hiver is most suited for small to medium-sized businesses looking for a user-friendly and collaborative help desk software solution. Its ease of use and robust reporting features make it an ideal choice for teams that prioritize efficiency and data-driven insights. However, larger enterprises with complex support requirements may need a more comprehensive solution that offers additional features and customization options.
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