LiveHelpNow vs Issuetrak

LiveHelpNow is a help desk software solution that provides live chat, ticketing, knowledge base, and reporting functionality. Users appreciate its ease of use, intuitive interface, and robust feature set. They also note its excellent customer support and comprehensive training materials. In comparison to similar products, LiveHelpNow stands out for its affordability, customization options, and integrations with popular CRM and e-commerce platforms. For example, one user highlighted the seamless integration with Salesforce, enabling them to streamline customer support operations. However, some users have expressed concerns about the occasional technical glitches and limited reporting capabilities. Additionally, the pricing structure may not be suitable for businesses with a large number of agents or complex support requirements. Overall, LiveHelpNow is a suitable choice for small to mid-sized businesses seeking a user-friendly and affordable help desk solution. Its strengths in ease of use, customization, and integrations make it a viable option for businesses looking to improve their customer support capabilities.

Issuetrak is a versatile help desk solution well-suited to companies of any size. Its extensive flexibility and a rich feature set allow for plenty of configuration. It also automates workflows to enhance operational efficiency. These capabilities ensure improved project visibility, team collaboration and productivity. The reporting tools deliver actionable data, ensuring that businesses have the necessary information to optimize their help desk operations and monitor performance metrics. Users consistently praise the level of support they receive and how easy the platform is to use. Its ability to assist with key use cases like ticket management and issue tracking are also strengths called out by users. Despite its versatility and positive user feedback on ease of use and feature set, some users find the setup complex. Pricing varies based on user count and deployment but is affordable, even for small businesses. Its Team plan, for example, costs less than the lowest tier from competitors like Zendesk and HappyFox. Although some solutions like Jira Service Management and Freshdesk come in at lower starting price points, they include certain restrictions on things like storage, features or agents. Keep in mind: Issuetrak’s professional services aren’t included in its plans, which could result in a steep price tag for companies needing extensive assistance. Overall, Issuetrak is a solid solution for organizations looking to refine their help desk and issue tracking systems, balancing comprehensive features with an affordable cost.