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LiveHelpNow vs Vision Helpdesk

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Our analysts compared LiveHelpNow vs Vision Helpdesk based on data from our 400+ point analysis of Help Desk Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
LiveHelpNow Software Tool
Vision Helpdesk Software Tool
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Product Basics

Analyst Rating

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Detailed Analysis

User Sentiment

Great User Sentiment (280 Reviews)

Analyst Rating

86 Detailed Analysis

User Sentiment

Excellent User Sentiment (92 Reviews)
LiveHelpNow provides omnichannel support solutions to make customer interactions smooth and convenient for agents. It offers real-time customer service communications over email, Facebook messenger, live chat and SMS. Customers can benefit from its self-help knowledge base.

Other notable attributes include ticketing support, instant language translation, analytics and reporting, tracking and more.
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Vision Helpdesk is a comprehensive help desk software solution designed to streamline customer support operations. It's an ideal choice for organizations of all sizes looking to improve efficiency and enhance the customer experience. Key benefits include centralized ticketing, customizable workflows, and advanced reporting capabilities.

Vision Helpdesk boasts popular features such as a user-friendly interface, knowledge base management, and multi-channel support. Its customizable dashboards provide real-time insights into team performance and customer satisfaction levels.

Compared to similar products, Vision Helpdesk stands out with its intuitive design and robust functionality. User reviews praise its ease of use, customizable features, and excellent customer support. Pricing is tailored to business needs, with flexible payment options available.

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$39 Monthly
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$30 Monthly
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Tailored to your specific needs
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Product Assistance

Documentation
In Person
Live Online
Videos
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Documentation
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Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Improve Security: Gather the customer's personal, financial, sensitive and health information without the risk of a data breach through any online communication channel. 
  • Provide Educational Materials to Customers: Allow customers to access concrete, concise information through published articles, a knowledge base, webinars, eBooks and FAQs to get solutions to most queries. Eliminate repeat questions with customizable and searchable solutions. 
  • Boost Customer Retention: Communicate with customers across multiple mediums such as SMS, emails, video chats, social media channels, user communities and by phone depending on the choice of communication channel and availability. Help them get quick and instant solutions to questions and boost customer satisfaction rates. 
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  • Enhanced Productivity: Streamline workflows, automate repetitive tasks, and empower agents with powerful tools to resolve issues faster and more efficiently.
  • Improved Customer Satisfaction: Provide exceptional support experiences with personalized interactions, self-service options, and proactive issue resolution.
  • Increased Agent Efficiency: Reduce agent workload and improve response times with AI-powered suggestions, automated ticket assignment, and knowledge base integration.
  • Comprehensive Reporting and Analytics: Gain valuable insights into help desk performance, identify areas for improvement, and make data-driven decisions to optimize operations.
  • Seamless Integrations: Integrate with CRM, email, and other business systems to centralize support processes and eliminate data silos.
  • Personalized Support: Tailor support experiences to meet the unique needs of different customers, building stronger relationships and fostering loyalty.
  • Knowledge Base Optimization: Create a robust knowledge base that empowers customers to self-resolve issues, reducing support volume and improving efficiency.
  • Enhanced Collaboration: Facilitate seamless collaboration between agents, supervisors, and customers through built-in chat, ticketing, and escalation features.
  • Scalability and Flexibility: Adapt to changing business needs with a scalable platform that can handle high ticket volumes and multiple support channels.
  • Cost Reduction: Reduce operational costs by automating tasks, optimizing agent utilization, and improving first-call resolution rates.
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  • Chat/SMS: Boost team productivity, increase customer satisfaction rates and reduce response-to-ticket time by managing multiple requests in real time via live chat. 
  • Support Ticket: Resolve and manage tickets smarter, faster and without confusion by unifying the support inbox and converting all email requests into easy-to-organize and shareable tasks. Assign cases to the appropriate agents within seconds. 
  • Call Management: Allow customers to reach out through a customizable "request callback" form or leave a voice message on a digital answering machine. Keep track of customer interactions, capture voicemails and call back requests, record call logs, filter conversations and assign agents to respond to make sure no query slips through the cracks. 
  • HelpSquad: Get an extended support team and 24/7 live chat coverage to create professional content and messaging guidelines that suit the tone and objectives of the business. Understand site data from SEO updates, heatmap reports, Google Analytics and customer intelligence and analyze the areas where improvement is needed to boost business growth. 
  • Monthly Challenge: Receive feedback on the sales team’s performance and advice on how to improve. Operate personalized, gamified dashboards. Analyze the performance of every agent in the team and find out who needs more training. 
  • Call Center Functionality: Create and customize unlimited workflows, chat portals and unique content for each brand that the call center supports. Improve team productivity and customer satisfaction rates through skill-based routing, whisper technology, real-time sentiment analysis and agent monitoring. 
  • Bots: Allow agents to save time and invest more effort into complex queries by transferring common issues and frequently asked questions to chatbot support. Help customers get instant answers without waiting in long queues or requesting callbacks.
  • Targeted Engagements: Interact with customers and control the experience they have on the website through chat invitations, coupons, banner announcements and special offers. Create targeted messages and pre-plan interactions that can display on websites when visitors show certain behaviors. 
  • Surveys: Identify what the team is doing wrong and right through pre-chat and post-chat surveys and optimize customer support processes accordingly to boost sales and customer satisfaction rates.
  • Automated Tagging: Improve customer support service by getting in-depth insights into customer needs through color-coded tags and associated keywords. Identify the problems and solutions for a client quickly and easily. 
  • Conversion Tracking: Determine what marketing campaigns turned leads into sales and which agents performed well through insights into customer behavior and statistics. Reveal the outcomes of best sales methods. Include these practices in customer support processes and drive maximum conversion. 
  • Enterprise Reporting: Determine enterprise growth and productivity based on website efficiency, agent performance, lead trends, survey results and inquiries by tags. Analyze critical areas with a scope of improvement and practices that can lead to long-term results. 
  • Auto Translation: Translate any live chat requests in a foreign language automatically and reach out to customers from different origins while eliminating the need for language training. 
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  • Ticket Management: 
    • Split Tickets: Split any customer ticket into a new ticket. 
    • Merge Tickets: Merge many tickets into a single ticket.  
    • Link Tickets: Integrate different tickets with a link. 
    • Custom Fields: Create additional fields on client registration forms and ticket creation. 
    • WYSIWYG HTML Editor: Use a lightweight HTML editor available with inline image support. 
    • Ban or Mark Spam: Mark a ticket as spam or ban a customer from submitting tickets. 
    • Inline Image Support: Add inline images to ticket posts. 
    • Export Ticket: Export CSV or pdf for tickets. 
    • Reply, Reply All and Forward Tickets: Reply all or forward tickets, just like email. 
    • Assign Multiple Staff Agents: Assign a single ticket request to multiple agents. 
    • Private Notes: Add a private note visible only to internal communication staff. 
    • Staff Comments: Leave comments on tickets for peers. 
    • Ticket Rating: Allow customers to rate or review tickets from the client portal. 
  • Multichannel Help Desk: 
    • Email Integration: Create tickets using email parsing and web interface. Fetch emails using POP3, email piping, POP3 SSL, IMAP, IMAP SSL, POP3 TLS and IMAP TLS.
    • Chat Integration: Integrate with third-party chat software and convert chats into support tickets. 
    • Facebook Integration: Convert and engage a brand’s Facebook page posts into tickets. 
    • Twitter Integration: Host a large community and convert visitor tweaks into tickets. 
    • Phone Integration: Integrate with third-party phone solutions and VOIP and convert phone calls into tickets. 
  • Blabby Self Collaboration: Engage in a private or group discussion, share files and videos and collaborate on issues. Add hashtags in blab posts to allow everyone to see what’s trending. Get instant new blab notification and help other members to share knowledge. 
  • Ticket Billing: Define and include tax with an invoice. Create a professional invoice and send it to customers. Set up different currencies for different companies and allow clients to purchase billing packages from the portal. 
  • Gamification: Set up customizable achievement levels for agents, add quests with different badges, show achievements and badges on agent profiles and display achievements and staff levels on reports. 
  • Task Management: Assign tasks to peers and get their comments instantly. Let staff update the progress by assigning tickets. Get instant notification if a user creates tasks or adds comments. Assign a start and end date to any task and track its progress. 
  • Knowledge Base and Community Forums: Allow customers to get answers themselves by reading articles and other content on the website. Categorize articles in a structured way, decide whether to allow comments for a unit. Define who can access articles and add files with them. 
  • SLA Rules and Ticket Escalation: Deliver timely responses, resolve issues in minimum turnaround time, monitor staff performance and set up workflow rules to escalate a ticket.
  • Time Tracking: Record time spent in solving customer queries, send invoices to customers with time tracking entries and integrate the platform with payment getaways to allow customers to pay online.
  • Reporting: Measure the metrics of an organization, analyze KPIs such as ticketing reports, customer reports and staff performance.
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Product Ranking

#37

among all
Help Desk Software

#122

among all
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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Vision Helpdesk
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Agent Productivity Call Center Management Dashboards And Reporting Email Management Live Chat Management Mobile Capabilities Platform Capabilities Team Collaboration Ticket Management 20 91 100 80 100 100 100 97 50 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 280 reviews
Excellent User Sentiment 92 reviews
88%
of users recommend this product

LiveHelpNow has a 'great' User Satisfaction Rating of 88% when considering 280 user reviews from 4 recognized software review sites.

90%
of users recommend this product

Vision Helpdesk has a 'excellent' User Satisfaction Rating of 90% when considering 92 user reviews from 3 recognized software review sites.

4.2 (134)
4.7 (57)
4.6 (73)
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4.1 (3)
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Awards

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SelectHub research analysts have evaluated Vision Helpdesk and concluded it earns best-in-class honors for Dashboards and Reporting, Live Chat Management, Mobile Capabilities, Platform Capabilities and Platform Security. Vision Helpdesk stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Dashboards and Reporting Award
Live Chat Management Award
Mobile Capabilities Award
Platform Capabilities Award
Platform Security Award

Synopsis of User Ratings and Reviews

Intuitive Interface: Easy-to-use interface with a well-organized dashboard and customizable widgets.
Robust Ticketing System: Comprehensive ticketing system that allows for efficient ticket management, tracking, and prioritization.
Multi-Channel Support: Supports multiple communication channels (e.g., live chat, email, phone) to provide seamless customer interactions.
Customization Options: Allows for customization of chat windows, branding, and knowledge base to align with specific business needs.
Reporting and Analytics: Provides detailed reporting and analytics to track performance, identify trends, and make data-driven decisions.
Reliable and Secure: Offers reliable uptime and robust security measures to ensure data protection and uninterrupted service.
Excellent Customer Support: Provides responsive and knowledgeable customer support to assist with setup, troubleshooting, and optimization.
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Easy to use: Intuitive interface and straightforward navigation make it accessible for users of all technical abilities.
Centralized communication: Consolidated platform for all support channels (email, phone, chat) streamlines communication and eliminates ticket duplication.
Automation capabilities: Automates repetitive tasks, such as ticket routing and status updates, freeing up agents to focus on complex issues.
Customizable workflows: Allows businesses to tailor the software to their specific support processes, ensuring efficient ticket handling.
Detailed reporting and analytics: Provides insights into team performance, customer satisfaction, and areas for improvement.
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Functionality Gaps: LiveHelpNow lacks advanced features like co-browsing, screen sharing, and knowledge base integration, which are essential for efficient help desk operations.
Limited Customization: The software offers limited customization options, making it challenging to align with specific business needs and branding requirements.
Integration Challenges: LiveHelpNow can be difficult to integrate with third-party applications and CRMs, hindering seamless workflow and data sharing.
Pricing Concerns: Users have expressed concerns about the pricing structure, particularly for larger teams and enterprise-level deployments.
Customer Support Issues: Some users have reported slow response times and limited support availability, which can be frustrating during critical situations.
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Limited customization: Users have expressed dissatisfaction with the inability to fully customize the software to meet their specific business needs.
Sluggish performance: Several users have reported experiencing slow loading times and occasional glitches, which can hinder productivity.
Insufficient reporting capabilities: The software's reporting features have been criticized for being inadequate, making it challenging to extract meaningful insights and track key metrics.
Lack of integration options: Vision Helpdesk's limited integration capabilities with other business tools have been a pain point for users seeking a more cohesive workflow.
Subpar customer support: Some users have voiced concerns about the responsiveness and effectiveness of Vision Helpdesk's customer support, leading to frustration and unresolved issues.
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LiveHelpNow is a help desk software solution that provides live chat, ticketing, knowledge base, and reporting functionality. Users appreciate its ease of use, intuitive interface, and robust feature set. They also note its excellent customer support and comprehensive training materials. In comparison to similar products, LiveHelpNow stands out for its affordability, customization options, and integrations with popular CRM and e-commerce platforms. For example, one user highlighted the seamless integration with Salesforce, enabling them to streamline customer support operations. However, some users have expressed concerns about the occasional technical glitches and limited reporting capabilities. Additionally, the pricing structure may not be suitable for businesses with a large number of agents or complex support requirements. Overall, LiveHelpNow is a suitable choice for small to mid-sized businesses seeking a user-friendly and affordable help desk solution. Its strengths in ease of use, customization, and integrations make it a viable option for businesses looking to improve their customer support capabilities.

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Vision Helpdesk’s user reviews over the past year have been predominantly positive, with many users praising its user-friendly interface, robust reporting capabilities, and ability to streamline their IT service desk operations. One reviewer noted that Vision Helpdesk's intuitive design made it easy for their team to learn and use the software, saving them valuable time and resources. Additionally, the software's comprehensive reporting features were lauded for providing valuable insights into team performance and customer satisfaction, enabling data-driven decision-making. Compared to similar products, Vision Helpdesk stands out due to its exceptional customization options. Users appreciate the ability to tailor the software to their specific needs, ensuring a seamless fit within their existing workflows. The software's open API also allows for seamless integration with other business applications, further enhancing its versatility and value. Vision Helpdesk is ideally suited for organizations seeking a comprehensive and customizable help desk solution. Its user-centric design, powerful reporting capabilities, and flexible integration options make it a valuable asset for businesses looking to improve their IT service delivery and enhance customer satisfaction.

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Screenshots

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