Our analysts compared Zendesk vs Hiver based on data from our 400+ point analysis of Help Desk Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
Hiver is a Help Desk Software that integrates with Gmail, allowing teams to collaborate and manage customer inquiries from within their email inbox. It is ideal for small and medium-sized businesses that need a streamlined and efficient way to handle customer support.
Hiver's key benefits include improved team collaboration, increased efficiency, and enhanced customer satisfaction. It offers features such as shared inboxes, automated ticket assignment, and performance tracking. Users appreciate its ease of use, seamless Gmail integration, and ability to improve team productivity.
Pricing starts from a per-user monthly subscription, making it accessible to businesses of all sizes. Hiver stands out for its user-centric design and commitment to customer satisfaction. It has received positive reviews for its intuitive interface, comprehensive features, and responsive support.
among all Help Desk Software
Zendesk has a 'great' User Satisfaction Rating of 86% when considering 5221 user reviews from 5 recognized software review sites.
Hiver has a 'excellent' User Satisfaction Rating of 90% when considering 88 user reviews from 2 recognized software review sites.
SelectHub research analysts have evaluated Zendesk and concluded it deserves the award for the Best Overall Help Desk Software available today and earns best-in-class honors for Dashboards and Reporting and Platform Security.
Hiver stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
Zendesk For Service offers streamlined tools for businesses of all sizes. It excels in features like ticket management, collaboration and knowledge management. Its interface is easy to use and understand, and there are plenty of onboarding resources for new users. The platform also offers numerous integrations with programs like CRM systems, project management tools and collaboration tools like Slack.While users praised the comprehensive features and level of customization offered by the platform, they also said that this can make the learning curve steeper. Some customers were also disappointed by the lack of advanced reporting tools, the unresponsiveness of customer support and high cost for small businesses. All in all, Zendesk is a scalable and feature-rich solution for businesses looking for an efficient ticketing and support tool.
Hiver has received positive feedback from users in the last year. Many appreciate its user-friendly interface, which makes it easy for teams to collaborate on customer support. The software also integrates with popular email providers, making it a convenient option for businesses that rely on email for communication. Additionally, Hiver's robust reporting features provide valuable insights into team performance and customer satisfaction. Compared to similar products, Hiver stands out for its ease of use, collaboration capabilities, and reporting features. Its intuitive interface allows even non-technical users to quickly get started and manage customer support efficiently. The ability to collaborate on tickets and share notes with team members streamlines communication and ensures that all relevant information is easily accessible. Furthermore, Hiver's comprehensive reporting provides detailed analytics on team performance, customer satisfaction, and other key metrics, enabling businesses to identify areas for improvement and make data-driven decisions. Hiver is most suited for small to medium-sized businesses looking for a user-friendly and collaborative help desk software solution. Its ease of use and robust reporting features make it an ideal choice for teams that prioritize efficiency and data-driven insights. However, larger enterprises with complex support requirements may need a more comprehensive solution that offers additional features and customization options.
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