AdaCare vs CareSmartz360

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Our analysts compared AdaCare vs CareSmartz360 based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

AdaCare provides end-to-end solutions like scheduling, billing and invoicing, visit verification, charting and client management from one place. It schedules caregivers, client visits and efficiently matches caregiver skills with client requirements. It’s web-based and offers flexibility to work from anywhere.

Agencies can manage staff, scheduling, caregiver web connection, telephony, marketing and more. It suggests the best caregivers for clients based on geographical zones, skills and client home locations. Organizations can store staff records in a central place, track checklists and new employees’ skills and issue license expiry alerts. It sends schedules to caregivers in advance and issues alerts in case of late clock-ins and no-shows.
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CareSmartz360 is a HIPAA-compliant cloud-hosted resident care solution that helps practices manage client documentation, schedule shifts and prepare patient care plans. Its capabilities include a digital library, billing, electronic intake, payer management and recurring schedule creation.

Agencies can match patients with caregivers according to location, specialty, requirements and availability while using color codes to highlight no-shows, approved, open or booked shifts and view staff schedules. Administrators can use the learning management module to educate staff and measure progress by attempted or unattempted courses. A personal portal helps patient family members monitor invoices, review caretaker tasks, add required documents, make payments and communicate with agencies.
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$499 Annually
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$10/Client, Monthly
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Seamless Patient Management: Track patient information, appointments, medications, and care plans in one centralized location, ensuring comprehensive and coordinated care.
  • Improved Clinical Outcomes: Digitize patient records, enabling clinicians to access real-time data, monitor progress, and make informed decisions, leading to better health outcomes.
  • Enhanced Caregiver Communication: Facilitate secure communication between caregivers, patients, and families, promoting collaboration and ensuring timely care delivery.
  • Optimized Scheduling and Routing: Automate scheduling and optimize routes for caregivers, reducing administrative burden and improving efficiency in care delivery.
  • Accurate and Compliant Billing: Generate accurate and compliant invoices based on real-time patient data, streamlining billing processes and reducing revenue loss.
  • Comprehensive Reporting and Analytics: Track key performance indicators, analyze care trends, and generate customized reports, providing valuable insights for decision-making and quality improvement.
  • Mobile Accessibility: Access patient information, manage schedules, and communicate with colleagues on the go, empowering caregivers with real-time connectivity.
  • Reduced Paperwork and Administration: Digitize patient records and automate administrative tasks, freeing up caregiver time for patient care.
  • Increased Patient Satisfaction: Provide patients with convenient access to their care information, fostering trust and enhancing their overall experience.
  • Enhanced Compliance and Accreditation: Meet regulatory requirements and prepare for accreditation surveys with ease, ensuring compliance and quality standards.
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  • Simplify Caregiver Management: Automate scheduling processes to manage caregiver shifts. Ensure employee compliances while meeting training requirements. Reduce wasteful manual efforts to spend time on critical business functions. 
  • Reduce Shift Overlaps: Prevent overlapping caregiver shifts, timings and leaves. Receive real-time alerts on possible overlaps and time conflicts while scheduling. Prepare care plans and upload them in advance while assigning shifts to available staff in case of cancellations. 
  • Increase Connectivity: Bridge the communication gap between caregivers and clients by promoting smooth information flow. Save time sharing and communicating with clients while improving caregiving services. Drastically reduce misplacements, errors and misunderstandings. 
  • Establish Administrative Control: Streamline administrative tasks like billing and payroll, scheduling, HR and training to increase efficiency and productivity. Caregivers can access relevant information through a caregiver and family portal. Use EVV to track time while streamlining client billing and caregiver payroll to improve accuracy. 
  • Leverage Franchisor Support: Oversee franchisee management, recruitment and accounting. Use intranet to access franchisee information like corporate office, personnel and policies. Maintain successful franchisor-franchisee relationships through paperless onboarding and seamless communication. 
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  • Smart Scheduling: Match clients with caregivers while considering factors like geographical locations, skills and client home environments. Look for duty schedules, monitor client special needs and resolve conflicts while focusing on the big picture. Format daily or weekly itineraries according to caregiver requirements. Use a drag-and-drop option to resize visits while assigning them to a new time, date or caregiver. 
  • Marketing: Convert more leads into client admissions while following up consistently. Set goals while monitoring leads, new client admissions and revenue generated. Get direct leads from the website while receiving important updates like new admissions or leads. Generate reports to get in-depth insights into managing an individual case while looking at the bigger picture. 
  • Staff Management: Store staff records in one place while staying up-to-date and organized. Check staff licenses and certifications while getting updates on caregiver license expiry. Set individual hours for caregivers while being in the loop about their availability. 
  • Electronic Visit Verification: Automatically document caregiver clock-in and out from patient homes. Use instant timecards to save hours of mundane work every week. Integrate visits with scheduling to avoid re-entering data for billing and payroll. Let caregivers clock-in and out using smartphones or telephonic verification. 
  • Staff Portal: Let caregivers view schedules, maps, calendars and more. Restrict log-ins while deciding what caregivers can see. Allow caregivers to view visit lists and client contact information while accessing weekly itineraries. 
  • Bookkeeping: Prepare client billing by tracking visits, mileage and hours. Record caregiver data for every visit while generating payroll every pay period. Create reports or export billing data to Excel spreadsheets. Get a consolidated overview of the entire company or department-wise performance through built-in reports and business metrics.  
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  • Quick Scheduling: Use the quick schedule function to select client names, schedule starts and end times and type of shift. Assign caregiver tasks while creating schedules quickly. Match caregivers with clients based on distance, specialty, availability and more. Assign open shifts to one or more caregivers while informing them via emails or text messages. 
  • Billing and Payroll: Automate invoicing by creating invoice folders while specifying criteria that can be processed and sent in one go. Export final invoice batches to QuickBooks, print out as PDFs or send invoice notifications to payers. Perform multiple functions like adjust, email, delete or discount to each invoice batch using icons in the row. 
  • HR and Training: Store crucial staff and caregiver information like employment history, education, referrals, availability, preferred timings, reporting supervisor and more in the HR module. Stay compliant by tracking caregiver license and certification information while getting notifications 30 days prior to expiration. 
  • Caregiver Portal: Let caregivers access multiple widgets to get an overview of available shifts, upcoming schedules, client details with tasks and hyperlinks with detailed information. Caregivers can view open shifts while sending requests to fill those. Caregivers can click in and out of shifts, add service delivery notes and mark assigned tasks as complete using the scheduling widget. 
  • Reporting: Get in-depth insights on various business aspects for smart decision-making. Monitor caregiver performance, track scheduled time vs. hours delivered and track caregiver check-ins, outs and time spent on shifts through scheduling and EVV reports. Get details of revenue generated, expenses, client margins, expenses, invoice adjustments and more via accounting reports. 
  • Digital Library: Upload compliance documents, training manuals and templates to a digital library for easy access. Keep all documents updated and consistent for staff and caregivers. Updating folders and archiving the old ones eliminates confusion while keeping everyone on the same page. 
  • EVV: Verify caregiver clock-ins, outs and total billable hours per shift. Track and manage schedules using a single screen while changing their status to approved, canceled, need review or no-shows. Use a scheduling time tracking view to see the required schedules while glancing at open shifts and reviewing schedules for which payroll has been finalized. 
  • Family Portal: Let clients and their family members view invoices, care schedules and other vital information. Clients can provide feedback on care and service quality. Let clients pay directly from the dashboard while gauging how much they are spending on care services. 
  • Payer Management: Save time by not adding identical payer information multiple times while categorizing them as a community, company or private payer. Bill faster by saving preferred mode of branding, invoicing, credit card information and invoicing. Automate billing and invoicing by recording billing rates for specific payers while inputting rates for particular services and shift types. 
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Product Ranking

#27

among all
Home Health Software

#66

among all
Home Health Software

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User Sentiment Summary

Excellent User Sentiment 162 reviews
Excellent User Sentiment 28 reviews
92%
of users recommend this product

AdaCare has a 'excellent' User Satisfaction Rating of 92% when considering 162 user reviews from 3 recognized software review sites.

92%
of users recommend this product

CareSmartz360 has a 'excellent' User Satisfaction Rating of 92% when considering 28 user reviews from 1 recognized software review sites.

4.0 (3)
n/a
4.64 (81)
n/a
4.6 (78)
4.6 (28)

Awards

AdaCare stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

CareSmartz360 stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Intuitive Interface: Users appreciate AdaCare's user-friendly design, which simplifies navigation and reduces training time.
Comprehensive Features: AdaCare offers a robust suite of tools tailored to home health agencies, including scheduling, billing, and patient management.
Streamlined Documentation: AdaCare's electronic documentation system eliminates paperwork and allows clinicians to capture patient data efficiently.
Mobile Accessibility: Users value the ability to access AdaCare remotely via mobile devices, enabling real-time updates and improved communication.
Exceptional Support: AdaCare's dedicated support team provides prompt and knowledgeable assistance, ensuring a smooth user experience.
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Functionality: The system is user-friendly and streamlines patient tracking, scheduling and payroll, noted 83% of users who mentioned the product’s functionality.
Billing: Approximately 85% of reviewers said that the application simplifies billing and payroll processes while seamlessly integrating with Quickbooks.
Layout: The system is well-organized and aesthetically pleasing, said 88% of users who mentioned layout.
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Functionality limitations: Users report that the software lacks certain features that are essential for home health agencies, such as advanced wound care management and patient portals.
Inconsistent updates: Some users have experienced issues with software updates not being applied consistently, leading to confusion and disruption in their workflows.
Clunky user interface: The software's interface has been criticized for being outdated and difficult to navigate, resulting in reduced efficiency and increased frustration among users.
Integration challenges: Users have encountered difficulties integrating AdaCare with other software systems, leading to data silos and inefficient workflows.
Poor customer support: Some users have reported experiencing slow response times and unhelpful support from AdaCare's customer service team, leading to unresolved issues and frustration.
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Learning Curve: There’s a steep learning curve to get used to the product’s features and capabilities, noted 87% of reviewers who talked about the learning curve.
Customer Support: Nearly 84% of users said that the application doesn’t offer 24/7 customer support and is sluggish to respond to issues.
Cost: The add-ons and customizations are expensive for smaller agencies looking for value-for-money solutions, said approximately 77% of reviewers who talked about cost.
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AdaCare has a lot of positive user reviews. It is a popular choice for home health agencies because it is easy to use and has a wide range of features. Users say that AdaCare is a good value for the price and that it has helped them to improve their efficiency and productivity. One user said that AdaCare "has streamlined our workflow and made it much easier to manage our patients." Another user said that AdaCare "is a great tool for managing patient care and billing." AdaCare compares favorably to similar products in terms of its ease of use, range of features, and value for the price. One of the key strengths of AdaCare is its user-friendly interface. Users say that AdaCare is easy to learn and navigate, even for those who are not familiar with home health software. AdaCare also has a wide range of features that are essential for home health agencies, such as patient management, scheduling, billing, and reporting. These features help agencies to manage their operations more efficiently and effectively. AdaCare is a good choice for home health agencies of all sizes. It is a scalable solution that can be customized to meet the needs of any agency. AdaCare is also affordable, making it a good option for agencies with limited budgets. Overall, AdaCare is a well-rounded home health software solution that is easy to use, feature-rich, and affordable. It is a good choice for home health agencies of all sizes.

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Does CareSmartz360 live up to its name and make you feel smarter about home healthcare management? Based on user reviews, CareSmartz360 seems to be a hit with home healthcare agencies looking for an alternative to traditional methods. Users rave about its intuitive interface and comprehensive suite of features, highlighting its scheduling, billing, and client management as major wins. For instance, one user praised the software's ability to "eliminate paper timesheets" and streamline payroll, while another highlighted the convenience of setting up client schedules once and not having to "keep 'building' schedules each week." Many users view these features as a breath of fresh air compared to the clunky, outdated systems they used previously. However, like a patient with a stubborn cough, CareSmartz360 isn't without its drawbacks. Some users have reported experiencing occasional technical glitches, which can be frustrating when you're trying to manage a busy healthcare operation. Additionally, several users mentioned a steep learning curve, particularly for those unfamiliar with similar software. This is an area where CareSmartz360 could improve, perhaps by offering more comprehensive onboarding resources or in-app tutorials. Despite these hiccups, the overwhelming sentiment is positive. Users consistently applaud the responsiveness and helpfulness of CareSmartz360's customer support team, which seems to act like a reliable remedy for any software-related ailments. This dedication to customer satisfaction appears to be a key differentiator for CareSmartz360, as users often compare it favorably to competitors who lack this level of support. In conclusion, CareSmartz360 appears best suited for home healthcare agencies of all sizes looking to ditch their old ways and embrace a more efficient, digital approach. Its user-friendly design, coupled with robust features and stellar customer support, makes it a compelling option for those seeking to streamline operations and improve overall care coordination.

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