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Axxess vs Sandata

Last Updated: November 18th, 2024

Our analysts compared Axxess vs Sandata based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Axxess is a cloud-based electronic medical records solution that manages operational, clinical, administrative, human resources, billing and scheduling needs. It offers more than 40 interoperable integrations that track physician orders, accept electronic referrals and more. Its suite includes revenue cycle management, OASIS assessments, CAHPs surveys, staffing and direct data entry for Medicare billing.

It is HIPAA-compliant and accessible via browser or Android and iOS devices. The mobile app offers a messaging module that facilitates steady communication between office and field staff while ensuring accountability through EVV at the point of care. Agencies can streamline operations through streamlined patient intake, customizable dashboards, centralized scheduling and timely alerts.

Sandata Home Care is a comprehensive solution that streamlines operations and improves compliance through task automation, EVV, claims management and centralized data. Users can improve caregiver management and boost communication with automated scheduling and HIPAA-compliant messaging.

Agencies and managed care organizations can future-proof quality care by accommodating new reimbursement models as per industry needs. Seamless EVV implementation allows care providers to stay compliant while boosting payment processes with interoperability. It’s scalable and offers a mobile app for added accessibility.

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Product Insights

Save Time on PDGM: Enhance operational efficiency and productivity with real-time access to patient information and streamlined workflows. Save time spent memorizing ICD 10 codes with a little help from the PDGM modeling tool with drill-down capabilities that auto-populate fields.
Improve Patient Care: Empower clinicians to deliver timely and coordinated care with features like real-time scheduling, mobile access, and integrated care plans. Use in-built compliance features with regulations and quality standards to ensure optimal patient outcomes.
Enhance Revenue Cycle Management: View high-risk LUPA patients. Receive a red alert for ungroupable diagnoses where you won’t be reimbursed. Use the PDGM Center to view price changes for different levels of functional impairment via OASIS and adjust visits with clinicians or assistant therapists to optimize your margins. Automate claims processing, real-time tracking, and robust reporting tools help maximize your revenue and reduce claim denials.
Ensure Regulatory Compliance: Use incorporated features like OASIS assessment, medication compliance tracking, and quality assurance tools to meet regulatory requirements and avoid penalties. Maintain HIPAA compliance with permission-based, hi-trust ACAC and CHAP-certified software. View a complete order history for physician signatures.
Make Data-Driven Decisions: Improve overall operations by generating exportable Excel reports to gain valuable insights into patient demographics, clinical outcomes, and financial performance.
Boost Remote Accessibility: Real-time access to patient information and secure communication tools facilitate collaboration among care team members, leading to improved patient care coordination. Access and update patient data and care plans remotely and while offline with an auto-sync via browser, Android or iOS device.

Enhance Compliance: Meet 21st Century Cures Act regulations through Sandata's EVV (Electronic Visit Verification) features. Communicate with caregivers in the field through HIPAA-compliant instant messaging. Secure user logins with face and fingerprint identification.
Improve Caregiver Management: Optimize caregiver scheduling by assigning hours based on location, specialty and shift preference. Reduce administrative burden by automating processes and reducing manual data entry errors. Send caregivers alerts when certifications need renewal.
Streamline Billing and Revenue Cycle Management: Automate tasks like creating invoices, sending them to patients and receiving payments electronically. Utilize revenue cycle management services to minimize claim rejections and accelerate cash flow.
Optimize Documentation: Capture clinical and non-clinical information at the point of care with a mobile app. Eliminate paper duty sheets and charts by capturing tasks and visit details electronically with a centralized system.
Boost Communication: Improve communication between caregivers, agencies and physicians with real-time messaging and document tracking.
Increase Visibility: Gain real-time access to schedules, plans of care and client information. Access reporting tools and key performance indicators to track agency performance and identify areas for improvement.
Achieve Greater Accessibility: Use caregiver smartphones to log EVV, access visit details and view care plans in disconnected mode via the mobile app compatible with iOS or Android systems.

Scheduling: Schedule and track visits in real time, view upcoming visits, document missed visits and more. Communicate securely with clinicians while getting real-time access to care plans. Verify visits at the point of care while eliminating potential fraud and ensuring compliance. Use a color-coded calendar to plan time and enable a native feature via the built-in timing log to ensure visits don’t overlap.
Mobile Access: Manage organizational work anytime, anywhere using OASIS-ready point of care. Access care plans, monitor and schedule visits, and capture patient signatures. Care for patients while documenting visits, even without an internet connection. Communicate with caregivers while accurately documenting point of care.
Claims Management: Focus on providing care and growing business by automating claims processing. Track, submit, update and adjust claims automatically while accessing them in real time on any device. Monitor operations using robust and fully integrated reporting dashboards.
PDGM Center: View patients on the cusp of a LUPA alert and assess your expected payment amount according to clinical groupings
Patient Intake: Admit patients via referrals, view payers and confirm eligibility. Add diagnosis and map to the MO questions to see if it follows the PDGM payment model. Include advanced directives. Save time on admin work by moving patients into a pending patient status, where you can start adding consent forms and other patient information, like pictures. Transfer all the information to the chart along with medications once the patient status changes to active.
OASIS Assessment: Click on OASIS-E Start of Care to start an assessment of your patient. View alerts or discrepancies in the form of returned notes so you can fix issues and send the notes back for review again. Use the Oasis scrubber to check for errors and missed questions in the summary of care.
Medication Compliance: Force run printable major and minor drug interactions whenever there is a medication change by a clinician
Care Plan: Build care plans with orders for discipline and treatment with problem statements for home health aide requirements and Medicaid aide services, rehabilitation potential and training and education resources. Use talk-to-text to add visit notes.
Quality Assurance Center: Review and sort pending items for nurses to either approve or return and check if patients are improving or declining over 60-day recertification periods. Eliminate duplication and overlaps using multiple filters while staying survey-ready through compliance workflows.
Reports: Generate patient reports, billing and financial reports, payroll reports, schedule reports, EVV reports and statistical reports that can all be exported to Excel.

EVV: Get real-time insights into home visits with task capturing at the point of service, alerts for late arrivals or no shows, and visit approvals via eSignatures. Use mobile, telephonic or fixed technologies to verify visits.
Scheduling: View real-time data on open shifts, caregiver availability and shift preferences to auto-assign visits based on location, credentials and patient needs.
Mobile App: Access patient records, communicate with caregivers and view plans of care in the field using a secure, HIPAA-compliant app accessible from smartphones.
Electronic Billing: Create invoices and send them to patients via the platform. Receive payments electronically.
Integrated Payroll Management: Generate payroll data based on the caregiver’s documented visits. Integrate payroll processing into the platform. Receive alerts for payment errors and provide caregivers with electronic access to paystubs and W2 forms.
Documentation: Caregivers can access patient records virtually and document as needed from the point of care.
Authorization Management: View and filter authorizations for client coverage by fields like limitations, maximum hours per week and event codes. Manage caregiver hours by filtering expiring authorizations for a set date range.
Compliance Tools: Track caregiver and agency compliance using an audit log. Track updates and changes to agencies to manage the defense of records for compliance processes. Access security features for storing important information and reducing system misuse.
Claims Management: Avoid claim rejection by outsourcing eligibility checks to ensure patients are covered at the time of care. Minimize rejections by validating claims against EVV data, partnering with clearinghouses, using enhanced editing capabilities and validating claims against EVV data.
Reporting and Analytics: Generate custom reports to monitor caregiver management, financial performance and compliance. Receive quantitative data and supporting research to help manage agency performance and caregiver retention.
Plan of Care: View and document tasks at the point of care. Incorporate additional point-of-care features for caregivers, including remote charting and assessment collection.

Product Ranking

#4

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#31

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Analyst Rating Summary

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User Sentiment Summary

81%

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Axxess has a 'great' User Satisfaction Rating of 81% when considering 417 user reviews from 3 recognized software review sites.

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Synopsis of User Ratings and Reviews

Functionality: The system schedules/deletes multiple tasks at a time, eliminates paper charting and simplifies finding patient reports. It offers pre-built templates with self-explanatory fields to quicken documentation and compliance. Users appreciated how easy it is to add new clients and staff and streamline billing.

Easy-to-Use: Reviewers note that the product has a user-friendly interface and streamlines transitioning between modules while providing access to multiple agencies with a single login.

Communication: According to users who mentioned communication, the application streamlines office communication, organizes referral providers and simplifies patient care planning.

Mobile Accessibility: Users appreciate the ability to use their mobile devices to enter data or complete documents.

Greater Efficiency: Automated scheduling and task management, electronic point-of-care clinical data entry and flexible EVV technologies increase caregiver efficiency.

Better Care Delivery: Caregivers can access patient data, care plans and EMAR information remotely and log assigned tasks to improve accountability.

Optimized Cash Flow: Claims management features allow users to partner with clearing houses, manage authorizations and minimize coding errors and rejections.

Customer Service: Users mentioned long wait times for ticket resolution, slow customer support and ineffective responses from service agents.

Glitches: Reviewers who talked about lag said that the application sometimes encounters glitches with crucial information disappearing from care plans.

Updates: Constant and clunky updates log users out frequently, while too many pop-up notifications are distracting, reviewers noted.

High Costs: Software implementation, licensing fees and customer support can be too expensive for smaller agencies.

Complicated Integration: EMR and EHR integration for legacy systems may require third-party assistance.

Steep Learning Curve: Caregivers and administrative staff will need training to avoid missteps in data input and task management.

Axxess is a comprehensive software solution specifically designed for the home health industry. It allows users to streamline operations, improve patient care, and ensure regulatory compliance. By streamlining scheduling, automating claims processing, improving reimbursements and optimizing patient intake processes, Axxess empowers healthcare providers to deliver high-quality care while increasing revenue.The software's real-time updates and mobile accessibility enhance communication and collaboration among care teams. Axxess also plays a crucial role in revenue cycle management by alerting users to incompatible groupings, offering payment overviews and changes and providing insights into financial performance. Features like the PDGM Center and quality assurance tools help providers navigate complex reimbursement models and maintain compliance. However, users have reported some areas for improvement, such as customer support response times, additional costs and occasional system glitches.Overall, Axxess offers users a user-friendly platform with expansive capabilities for users in the home health industry, but its pricing structure may be prohibitive for smaller agencies.

Sandata Home Care is a software solution designed for home healthcare agencies of all sizes. It streamlines operations by automating tasks like scheduling, billing, payroll and documentation.Users can optimize employee scheduling by considering caregiver location, skills and preferences. Integrated payroll and electronic billing improve cash flow, free up administrative staff for other tasks and potentially reduce errors.Its three EVV technologies ensure accurate visit documentation and allow flexibility for caregivers and patients. Another important benefit to users is reduced claims rejections due to its partnership with clearinghouses, authorization management and EVV-verified data.While pricing details aren't publicly available, user reviews suggest Sandata might be cost-prohibitive for smaller agencies. Additionally, some users reported occasional glitches and frequent logouts with the mobile app.

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FAQ

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