Home > Home Health Software > HHAeXchange > HHAeXchange vs Careficient

HHAeXchange vs Careficient

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Our analysts compared HHAeXchange vs Careficient based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
HHAeXchange Software Tool
Careficient Software Tool
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Product Basics

HHAeXchange is an end-to-end solution for Medicaid and private home care agencies that manages referrals, intake, EVV, billing, scheduling and compliance. It monitors errors while receiving electronic payments, processing invoices and interfacing with payroll and accounting modules.

Businesses can configure workflows to meet daily requirements while integrating with multiple third-party apps. It streamlines workflows and improves patient outcomes while delivering better patient care, accepting new cases and monitoring duties. Agencies can achieve operational efficiency by improving patient outcomes while increasing compliance.
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Careficient is a web-based solution designed for hospice and agencies to manage payroll, employees, scheduling, patients, referral sources, automated invoicing, EVV and OASIS forms from one place. It stores all staff information like payroll, territory assignments and license expiration dates. Automated scheduling matches care workers with patients according to geographical locations, compliance requirements and disciplines.

It streamlines business processes like point of care, HR, reporting, intake and EDI. It supports customized and standard electronic clinical forms while automatically sending physician orders, face to face and interim orders. Users can manage billed, unbilled and paid invoices using the accounts receivable management module while the business intelligence dashboard graphically displays revenue performance.
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$375 Monthly
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$995 Monthly
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Tailored to your specific needs
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Windows
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Android
Chromebook
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Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improved Compliance: Ensures adherence to state and federal regulations, reducing the risk of penalties and audits.
  • Enhanced Care Coordination: Facilitates seamless communication between caregivers, patients, and administrators, leading to better patient outcomes.
  • Real-Time Data Access: Provides instant access to patient information and care plans, enabling timely and informed decision-making.
  • Streamlined Billing: Automates billing processes, reducing errors and accelerating reimbursement cycles.
  • Increased Efficiency: Automates routine tasks such as scheduling and documentation, freeing up time for caregivers to focus on patient care.
  • Improved Patient Satisfaction: Enhances the quality of care through better management and coordination, leading to higher patient satisfaction rates.
  • Cost Savings: Reduces administrative overhead and operational costs through automation and improved resource management.
  • Enhanced Security: Protects sensitive patient data with robust security measures, ensuring compliance with HIPAA and other regulations.
  • Customizable Reporting: Offers tailored reporting options to meet specific organizational needs, providing valuable insights for strategic planning.
  • Scalability: Adapts to the growing needs of home health agencies, supporting expansion without compromising service quality.
  • Improved Accountability: Tracks caregiver activities and patient interactions, ensuring accountability and transparency in care delivery.
  • Better Resource Allocation: Optimizes the use of staff and resources, ensuring that the right caregiver is matched with the right patient at the right time.
  • Enhanced Communication: Provides tools for secure messaging and alerts, improving communication between all parties involved in patient care.
  • Reduced Paperwork: Minimizes the need for physical documentation, streamlining processes and reducing the risk of lost or misplaced records.
  • Data-Driven Decisions: Utilizes analytics and reporting to inform decision-making, leading to more effective and efficient operations.
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  • Leverage an Easy-to-Use System: Automate time-consuming processes to spend more time on patient care. Eliminate manual data-entry errors while streamlining workflows and compliances. 
  • Optimize Scheduling: Integrate patient and staff scheduling for efficient resource utilization. Identify available employees with required skills to match patient care plans. 
  • Streamline Invoicing: Accelerate reimbursements through accurate data while meeting important deadlines. Automatically pick up claims submitted via Electronic Remittances (ERA) and EDI while applying cash to patient invoices. 
  • Customize Clinical Forms: Configure personalized and default clinical forms while staying compliant. Automatically fax physician orders, interim orders and care plans to physicians. Access an integrated drug database and medication profiles. 
  • Personalize Payer Settings: Customize payer settings while meeting necessary requirements. Reduce claim rejections, denials and labor costs. Automate manual processes for accurate billing and clean data flow. 
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  • Billing and Payroll: Streamline home care billing and payroll while ensuring accuracy and speed. Schedule right caregivers for patients by letting payers electronically send participant information. Track caregiver visits, check-ins and outs while monitoring missed or late visits. Send claims via a pre-billing scrubbing process. 
  • Clinical Information System: Collect patient observations and clinical data in real time at the point of care. Prompt patient-specific questions based on the severity of conditions while sending data for fast-paced intervention. Spot patient trends like fatigue or weight loss while tracking warning readmission signs for proactive care. 
  • Compliance: Monitor visit, caregiver and other compliances. Address state and federal compliance regulations. Identify loopholes in compliance processes while providing an improvement plan with best practices. 
  • EVV: Electronically verify visits for location, type, date and time-in and out of service performed. Automatically associate visits with schedules while authorizing services. Capture plan of care tasks and duties with EVV clock-out. 
  • Reporting: Determine business health while highlighting problem areas. Get an unbiased view of agency operations across the enterprise. Choose from over 200 reports on accounts, profitability, adherence, plan of care and more. Customize reports as per required format while automating report delivery to certain groups and individuals. 
  • Scheduling and Referrals: Manage patient schedules based on plan of care, authorizations and special needs while eliminating complications at the billing phase. Get alerts for overtime pay, potential shift overlaps, caregiver non-compliance, vacation conflicts or missed training. Get real-time notifications if caregivers miss visits. 
  • Case Coordination: Link payers and providers to ensure better patient care while increasing provider satisfaction. Coordinate authorizations and claims while getting a comprehensive view of all interactions. Use the auto-broadcast module to reach out to the entire provider network or those who meet the desired requirements. 
  • Claims Management: Link payers and providers to ensure better patient care while increasing provider satisfaction. Coordinate authorizations and claims while getting a comprehensive view of all interactions. Use the auto-broadcast module to reach out to the entire provider network or those who meet the desired requirements. 
  • Care Insights: Identify risks faster by leveraging caregiver engagement with members to improve overall health outcomes. Align with current value-based wellness management and care programs. Prevent avoidable risk escalations while reducing care expenses. Gather observations based on patient needs. 
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  • Integrated Scheduling: Identify available caregivers with required skills to meet patient needs. Focus on effective patient care and growing business rather than time-consuming menial tasks. Eliminate data redundancies. 
  • Streamlined Invoicing: Accelerate reimbursement processes by billing at appropriate intervals while meeting deadlines. Submit claims through electronic remittances or EDI while applying cash to patient invoices. 
  • Electronic Clinical Forms: Stay compliant with customized and default electronic clinical forms. Fax plan-of-care, physician and interim orders to doctors. Automatically generate all necessary forms while getting detailed analysis of OASIS forms for maximum payments. 
  • Workflow Management: Perform all necessary actions using events-driven workflows. Tackle compliance issues while filling out the required documentation. Eliminate additional modules for eligibility verification. 
  • Automated Work Basket: Foster team communication and reduce delays while decreasing errors and reducing costs. Manage payroll, scheduling, employees, physician orders, patients, invoicing, OASIS forms, accounts receivable, interim orders and payers. 
  • Bookkeeping: Automate manual processes for accurate billing. Create a data feed interface with external modules like payroll, CAHPS and CRM. 
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Product Ranking

#5

among all
Home Health Software

#42

among all
Home Health Software

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User Sentiment Summary

Great User Sentiment 13 reviews
Great User Sentiment 31 reviews
82%
of users recommend this product

HHAeXchange has a 'great' User Satisfaction Rating of 82% when considering 13 user reviews from 2 recognized software review sites.

86%
of users recommend this product

Careficient has a 'great' User Satisfaction Rating of 86% when considering 31 user reviews from 1 recognized software review sites.

5.0 (1)
n/a
4.0 (12)
4.3 (31)

Synopsis of User Ratings and Reviews

Functionality: The system streamlines scheduling, billing and claims verification while offering multiple options to customize as per requirements, noted 82% of users who talked about the product’s functionality.
Easy-to-Use: Nearly 85% of reviewers emphasized that the product is simple to maneuver and its features require little training to use.
Reporting: The application generates easily customizable reports to reveal specific metrics while curtailing frauds and abuse through automatic electronic visit verification (EVV), said 79% of users who mentioned reporting.
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Accessibility: The application provides all patient information like medication lists, contacts, orders, service notes and insurance profiles in one place, noted 81% of users who mentioned accessibility.
Functionality: Approximately 85% of reviewers said that the system is easy-to-use, offers built-in compliances and simplifies patient scheduling and authorizations.
Customer Support: The solution has responsive customer support that resolves issues on time, said 88% of users who mentioned support.
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Support: The application comes with sluggish customer support that is slow to respond to calls and tickets, noted 89% of users who talked about support.
Lags and Glitches: Nearly 83% of reviewers said that the system is slow to respond occasionally, and its GPS locator and time clock encounter glitches sometimes.
Cost: The product’s monthly subscription turns out to be expensive for new businesses, said approximately 80% of reviewers who talked about cost.
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Set Up: The product’s initial set up is cumbersome and time-consuming, noted 89% of users who talked about installation.
Reporting: Nearly 81% of reviewers said that the system offers limited report customization capabilities.
Glitches: The application is prone to glitches and encounters occasional lag, said approximately 78% of reviewers who talked about glitches.
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HHAeXchange is a popular choice for home health agencies, but user reviews paint a mixed picture. While some users rave about the software's ease of use and its ability to streamline operations, others have expressed frustration with customer support and the lack of transparency in pricing. One user, for example, described HHAeXchange as a "partner in my business," highlighting the software's ability to help agencies run smoothly. However, other users have complained about the lack of customer support, noting that they often have to wait days for a response. HHAeXchange's pricing structure is also a point of contention. Some users have reported that the software is expensive, while others have said that it is worth the price. Ultimately, HHAeXchange is best suited for agencies that are looking for a way to improve their efficiency and communication. However, it is important to note that the software is not without its drawbacks. If you are considering using HHAeXchange, it is important to do your research and read user reviews before making a decision.

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Careficient is a comprehensive EHR application that streamlines agencies’ patient charting, scheduling, billing and payroll processes. It organizes patient information in one place, offers prompt customer support and offers built-in compliances at affordable prices. However, the application is cumbersome to set up initially, offers limited report customizations and occasionally encounters lag and glitches.

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Screenshots

Top Alternatives in Home Health Software

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On Demand Homecare
PointClickCare
WellSky Home Health

Related Categories

Care Coordination Software
EVV Software
Hospice Software
Palliative Care Software
Private Duty Home Care Software
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Care Coordination Software
EVV Software
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Private Duty Home Care Software
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