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MatrixCare vs AdaCare

Last Updated: November 18th, 2024

Our analysts compared MatrixCare vs AdaCare based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

MatrixCare is a full-spectrum EHR solution that helps practices coordinate post-acute care services for patients and streamline operations with workflows, mobile apps and interoperability.

It offers online workflows and thresholds for consistent and accurate patient-centered delivery and caregiver management. Users can boost care delivery and patient engagement with remote patient monitoring and communication and point of care tools.

Its Inavolan integration improves revenue cycles with auto-verified eligibility, automated claims corrections and alerts for at-risk Medicare receivables. Users can access workflows, manage medications and send and receive important documents through its mobile apps.

AdaCare provides end-to-end solutions like scheduling, billing and invoicing, visit verification, charting and client management from one place. It schedules caregivers, client visits and efficiently matches caregiver skills with client requirements. It’s web-based and offers flexibility to work from anywhere.

Agencies can manage staff, scheduling, caregiver web connection, telephony, marketing and more. It suggests the best caregivers for clients based on geographical zones, skills and client home locations. Organizations can store staff records in a central place, track checklists and new employees’ skills and issue license expiry alerts. It sends schedules to caregivers in advance and issues alerts in case of late clock-ins and no-shows.

$35 Monthly

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$499 Annually

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Tailored to your specific needs

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Product Insights

Easy Data Import and Document Sharing: Smooth out kinks in your patient transition process by importing patient records and medications through networks like CommonWell Health Alliance, Carequality and SureScripts. Use MyScrubber for a complete patient record, add documents or photos to records via mobile and share documents through a secure central location.
Enhanced Patient Engagement: Update patients and family members on key developments via direct messages or video chat. Use FHIR-enabled integration to provide after-hours triage and around-the-clock nursing support. Offer patients access to 24/7 telehealth and remote patient monitors to minimize adverse incidents.
Integrations-Focused System: Connect with healthCAREFIRST to complete your HCAHPS surveys, use Health Recovery Solutions for remote medical supervision, import records from CarePort and naviHealth and sync medications using Surescripts.
Automated Back Office Tools: Minimize manual processes in your agency with dedicated workflows and thresholds for documentation, customized pay rates and attendance.
Reduced Rejected Claims: Use algorithms to search patient information against public and private payor records to reduce claims marked as self-pay, charity, or bad debt. Receive advance alerts for Medicare receivables at risk, look up eligibility and use an automated process to correct complex and multi-step claims via Inovalon.

Seamless Patient Management: Track patient information, appointments, medications, and care plans in one centralized location, ensuring comprehensive and coordinated care.
Improved Clinical Outcomes: Digitize patient records, enabling clinicians to access real-time data, monitor progress, and make informed decisions, leading to better health outcomes.
Enhanced Caregiver Communication: Facilitate secure communication between caregivers, patients, and families, promoting collaboration and ensuring timely care delivery.
Optimized Scheduling and Routing: Automate scheduling and optimize routes for caregivers, reducing administrative burden and improving efficiency in care delivery.
Accurate and Compliant Billing: Generate accurate and compliant invoices based on real-time patient data, streamlining billing processes and reducing revenue loss.
Comprehensive Reporting and Analytics: Track key performance indicators, analyze care trends, and generate customized reports, providing valuable insights for decision-making and quality improvement.
Mobile Accessibility: Access patient information, manage schedules, and communicate with colleagues on the go, empowering caregivers with real-time connectivity.
Reduced Paperwork and Administration: Digitize patient records and automate administrative tasks, freeing up caregiver time for patient care.
Increased Patient Satisfaction: Provide patients with convenient access to their care information, fostering trust and enhancing their overall experience.
Enhanced Compliance and Accreditation: Meet regulatory requirements and prepare for accreditation surveys with ease, ensuring compliance and quality standards.

Patient Intake: Use integrations to import patient records from EHR systems. Message and transmit sensitive documents securely using DirectTrust network and via providers like CommonWell Health Alliance and Carequality. Add to patient records by scanning documents and taking photos with the mobile app.
Point of Care Tools: Boost care delivery with the MyScrubber Clinical app that offers caregivers assessments, alerts and recommendations. Review new medications using the mobile app, monitor and document wound care and communicate with patients, caregivers and staff via direct messages or video chat.
EVV: Help clinicians accurately capture hours with GPS-monitored time cards for EVV and payroll verification. Auto-record, verify and report caregiver travel information to double-check EVV through mileage auto calculation.
Patient Engagement: Provide patients with 24/7 telehealth, remote patient monitoring and health assessments using the Health Recovery Solutions (HRS) integration. Keep families updated with direct messaging, document sharing, electronic document signing and video chat.
Analytics and Reporting: Use MyAnalytics to generate reports that analyze commonly monitored metrics. Improve decision-making with additional reporting capabilities. Identify at-risk patients and boost early interventions with resource and episode management analytics using the Medalogix integration.
Revenue Cycle Management: Configure accounts to set GL account numbers using a set of predetermined criteria for month-end general ledger. Auto-verify patients’ Medicaid and Commercial eligibility for services prior to claims submission and submit Medicare claims faster electronically via eClaims.
Compliance and Audits: Ensure compliance with accurate documentation using CMS and best practices. Use HEALTHCAREfirst to deploy and analyze your HHCAHPS survey with comprehensive reports from CAHPS experts. Get your agency reviewed by OASIS experts to pinpoint issues.

Smart Scheduling: Match clients with caregivers while considering factors like geographical locations, skills and client home environments. Look for duty schedules, monitor client special needs and resolve conflicts while focusing on the big picture. Format daily or weekly itineraries according to caregiver requirements. Use a drag-and-drop option to resize visits while assigning them to a new time, date or caregiver.
Marketing: Convert more leads into client admissions while following up consistently. Set goals while monitoring leads, new client admissions and revenue generated. Get direct leads from the website while receiving important updates like new admissions or leads. Generate reports to get in-depth insights into managing an individual case while looking at the bigger picture.
Staff Management: Store staff records in one place while staying up-to-date and organized. Check staff licenses and certifications while getting updates on caregiver license expiry. Set individual hours for caregivers while being in the loop about their availability.
Electronic Visit Verification: Automatically document caregiver clock-in and out from patient homes. Use instant timecards to save hours of mundane work every week. Integrate visits with scheduling to avoid re-entering data for billing and payroll. Let caregivers clock-in and out using smartphones or telephonic verification.
Staff Portal: Let caregivers view schedules, maps, calendars and more. Restrict log-ins while deciding what caregivers can see. Allow caregivers to view visit lists and client contact information while accessing weekly itineraries.
Bookkeeping: Prepare client billing by tracking visits, mileage and hours. Record caregiver data for every visit while generating payroll every pay period. Create reports or export billing data to Excel spreadsheets. Get a consolidated overview of the entire company or department-wise performance through built-in reports and business metrics.

Product Ranking

#17

among all
Home Health Software

#27

among all
Home Health Software

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Analyst Rating Summary

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User Sentiment Summary

83%

of users recommend this product

MatrixCare has a 'great' User Satisfaction Rating of 83% when considering 333 user reviews from 3 recognized software review sites.

92%

of users recommend this product

AdaCare has a 'excellent' User Satisfaction Rating of 92% when considering 162 user reviews from 3 recognized software review sites.

3.8 (52)

4.0 (3)

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4.64 (81)

4.2 (267)

4.6 (78)

4.7 (14)

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Awards

Security and Platform Capabilities Award

Synopsis of User Ratings and Reviews

Functionality: The system manages billing, administration and clinical processes while following the latest compliance regulations, reviewers noted.

Live Updates: Reviewers appreciated the application’s ability to update and sync data and changes from remote devices.

Customer Support: The solution is backed by prompt customer support that is knowledgeable and resolves high-priority requests within hours, said users who mentioned support.

Intuitive Interface: Users appreciate AdaCare's user-friendly design, which simplifies navigation and reduces training time.

Comprehensive Features: AdaCare offers a robust suite of tools tailored to home health agencies, including scheduling, billing, and patient management.

Streamlined Documentation: AdaCare's electronic documentation system eliminates paperwork and allows clinicians to capture patient data efficiently.

Mobile Accessibility: Users value the ability to access AdaCare remotely via mobile devices, enabling real-time updates and improved communication.

Exceptional Support: AdaCare's dedicated support team provides prompt and knowledgeable assistance, ensuring a smooth user experience.

Customizations: Reviewers noted that the product offers limited customizations for specific agency needs.

Upgrade Costs: The jump in upgrade fees when moving from one patient tier to another was a downside for users.

Functionality limitations: Users report that the software lacks certain features that are essential for home health agencies, such as advanced wound care management and patient portals.

Inconsistent updates: Some users have experienced issues with software updates not being applied consistently, leading to confusion and disruption in their workflows.

Clunky user interface: The software's interface has been criticized for being outdated and difficult to navigate, resulting in reduced efficiency and increased frustration among users.

Integration challenges: Users have encountered difficulties integrating AdaCare with other software systems, leading to data silos and inefficient workflows.

Poor customer support: Some users have reported experiencing slow response times and unhelpful support from AdaCare's customer service team, leading to unresolved issues and frustration.

MatrixCare is an all-in-one home health software solution that offers features for patient intake, point-of-care documentation, care coordination, and revenue cycle management using centralized data, workflows and integrations. Users can enhance patient engagement and speed up interventions with direct messaging, symptom updates, 24/7 telehealth and remote patient monitoring.It offers EVV via GPS, point of care tools with an immediate sync for updates and patient records via mobile applications. Another perk we love is its integration with Inovalon, which minimizes claims rejections by searching patient information against payor records and automates claims corrections. Our analysts scored the solution highly for point of care management, PDGM, reporting and dashboards, and security capabilities.Users appreciate its strong functionality, live updates and customer support, but think the limited customization options and upgrade costs are significant downsides. Overall, MatrixCare is a great option if you’re a home health agency looking for a solution that offers the full package and has the budget for upgrade fees if you’re scaling operations.

AdaCare has a lot of positive user reviews. It is a popular choice for home health agencies because it is easy to use and has a wide range of features. Users say that AdaCare is a good value for the price and that it has helped them to improve their efficiency and productivity. One user said that AdaCare "has streamlined our workflow and made it much easier to manage our patients." Another user said that AdaCare "is a great tool for managing patient care and billing." AdaCare compares favorably to similar products in terms of its ease of use, range of features, and value for the price. One of the key strengths of AdaCare is its user-friendly interface. Users say that AdaCare is easy to learn and navigate, even for those who are not familiar with home health software. AdaCare also has a wide range of features that are essential for home health agencies, such as patient management, scheduling, billing, and reporting. These features help agencies to manage their operations more efficiently and effectively. AdaCare is a good choice for home health agencies of all sizes. It is a scalable solution that can be customized to meet the needs of any agency. AdaCare is also affordable, making it a good option for agencies with limited budgets. Overall, AdaCare is a well-rounded home health software solution that is easy to use, feature-rich, and affordable. It is a good choice for home health agencies of all sizes.

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FAQ

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