PointClickCare vs Complia Health

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Our analysts compared PointClickCare vs Complia Health based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

PointClickCare is a cloud-based integrated solution that helps long-term care practices of all sizes manage revenue cycles and point-of-care documentation while electronically validating patient visits. It simplifies various administrative tasks, including scheduling, billing, care planning and reporting. Businesses can use embedded financial capabilities to receive payments, submit claims and remain compliant.

It helps extended care providers optimize revenue and administrative workflows while managing the complete lifecycle of resident care. Care providers can take prompt decisions with instant insights while sharing them within their network to improve patient support. Features like Integrated billing, care services and administrative processes offer real-time visibility into the entire operation.

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Complia Health is a web-based electronic medical record solution designed to optimize operational efficiency and improve caregiver and patient experiences. It integrates with desktop and mobile applications to streamline administration and enhance care coordination.

Users can access and share information from multiple systems to create efficient workflows. Other capabilities include scheduling, EVV, AI chatbots and revenue management. It is HIPAA compliant and follows federal requirements.
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Mobile
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Product Assistance

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Knowledge Base
24/7 Live Support
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Product Insights

  • Enhance Patient and Family Communication: Automate timely and relevant communication, fostering stronger patient-provider relationships and improving patient satisfaction.
  • Improve Revenue Management: Check eligibility verification and create workflows for claims management to minimize unpaid claims and reduce manual process. Use an in-built CRM to identify and target high-value referral sources to optimize revenue generation.
  • Reduce Documentation Time: Use electronic patient intake, referral management, medication management, integrated point-of-care documentation, and automated data capture to streamline clinical workflows and improve data accuracy.
  • Streamline Eligibility Verification: Pre-check insurance coverage in real time for multiple patients at a time. Batch-verify eligibility weekly to identify gaps in coverage, giving your staff time to follow up with patients and family members. 
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  • Improved Patient Care: Streamlines scheduling and documentation, allowing caregivers to spend more time with patients and less on paperwork.
  • Enhanced Compliance: Ensures adherence to regulatory requirements through automated updates and comprehensive reporting tools.
  • Operational Efficiency: Reduces administrative overhead by automating routine tasks such as billing and payroll processing.
  • Data-Driven Insights: Provides real-time analytics and reporting to help organizations make informed decisions and improve service delivery.
  • Customizable Workflows: Adapts to the unique needs of each organization, allowing for tailored processes that enhance productivity.
  • Secure Data Management: Utilizes advanced encryption and security protocols to protect sensitive patient information.
  • Interoperability: Integrates seamlessly with other healthcare systems, ensuring smooth data exchange and continuity of care.
  • Scalability: Grows with your organization, accommodating increasing patient loads and expanding service offerings without compromising performance.
  • Enhanced Communication: Facilitates better coordination among care teams through integrated messaging and alert systems.
  • Cost Savings: Reduces operational costs by minimizing manual processes and optimizing resource allocation.
  • Patient Engagement: Offers tools for patient self-management and communication, improving patient satisfaction and outcomes.
  • Mobile Accessibility: Allows caregivers to access and update patient information on-the-go, enhancing flexibility and responsiveness.
  • Training and Support: Provides comprehensive training resources and ongoing support to ensure successful implementation and use.
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  • Scheduling: View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities.
  • Automated Care Messaging: Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts.
  • Mobile App: Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing.
  • CRM: Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources.
  • Document Management: Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data.
  • Eligibility Verification: Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients.
  • Medication Management: Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests.
  • General Ledger/Account Payable: Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation.
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  • EVV: Verify visits in real-time using GPS coordinates and get certification via digital signatures. Integrate with scheduling and billing to validate shift times and process payroll efficiently. 
  • Scheduling: Optimize caregiver management by maximizing shift authorizations. Coordinate when open shifts are available and document schedule changes to improve staff utilization. 
  • Revenue Management: Automate and simplify complex billing processes. Increase claims acceptance and eliminate errors in billing. Access support for all payers and multiple payer mixes. 
  • AI Chatbot: Manage communication for caregiver coordination and physician and client engagement. Confirm client visits, caregiver shift acceptance and communicate schedule changes. 
  • Clinical Workflows: Increase diagnosis accuracy with real-time visibility of patient electronic health records and evidence-based decision support. Optimize workflows by automating manual processes and improving information flows using a point of care application. 
  • Integrations: Streamline operations by integrating patient electronic health records with clinical workflows and plans of care. 
  • Certifications: Notify caregivers about license expirations or new requirements and request physician signatures for orders. 
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Product Ranking

#2

among all
Home Health Software

#60

among all
Home Health Software

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Analyst Rating Summary

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88
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56
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83
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Mobile Capabilities
Reporting and Dashboards
Clinical and Point of Care Management
Schedule Management
Billing and Coding
Billing and Coding
Mobile Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

PointClickCare
Complia Health
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Billing And Coding Caregiver Management Clinical And Point Of Care Management Compliances Mobile Capabilities Patient-Driven Groupings Model (PDGM) Reporting And Dashboards Schedule Management Security And Platform Capabilities 88 56 89 64 100 100 89 84 88 63 83 50 88 80 67 44 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

58%
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75%

User Sentiment Summary

Great User Sentiment 53 reviews
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88%
of users recommend this product

PointClickCare has a 'great' User Satisfaction Rating of 88% when considering 53 user reviews from 4 recognized software review sites.

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4.3 (14)
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4.3 (32)
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5.0 (5)
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5.0 (2)
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Awards

SelectHub research analysts have evaluated PointClickCare and concluded it earns best-in-class honors for Mobile Capabilities.

Mobile Capabilities Award

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Synopsis of User Ratings and Reviews

Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization.
Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality.
Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows.
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Streamlined Scheduling and Communication: Users appreciate the platform's ability to simplify scheduling and facilitate seamless communication between home health agencies and their staff. This leads to improved coordination and efficiency in delivering care.
Enhanced Documentation and Reporting: Complia Health's robust documentation features enable healthcare professionals to easily record patient information, track progress, and generate comprehensive reports. This streamlines administrative tasks and ensures accurate record-keeping.
Improved Patient Care Coordination: The platform's centralized system allows for better care coordination among various healthcare providers involved in a patient's care. This fosters a collaborative approach to home health services, leading to more holistic and effective patient care.
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Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly.
Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights.
Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well.
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Difficult to Use: Users have reported that the software can be difficult to navigate and use, leading to frustration and wasted time.
Poor Customer Support: Some users have expressed dissatisfaction with the level of customer support provided, citing long wait times and unhelpful responses.
System Glitches: Technical issues and system glitches have been reported, causing disruptions to workflow and impacting productivity.
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PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules.

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Is Complia Health really compliant with user needs? User reviews suggest that Complia Health is a popular choice for managing home healthcare tasks, but there are some caveats. Users praise the software's ease of use and automation features, which streamline scheduling, staffing, and referrals. Some users specifically highlight the intuitive interface and time-saving automation as major advantages over competitors. However, some users have expressed concerns about the software's customer support, citing slow response times and occasional difficulty reaching representatives. Despite these concerns, many users find that Complia Health's strengths outweigh its weaknesses, particularly its robust compliance tools, which help agencies navigate the complex regulatory landscape of home healthcare. Complia Health seems best suited for home healthcare agencies of all sizes that prioritize efficiency and compliance. Its automation features can significantly reduce administrative burden, allowing staff to focus on patient care. However, agencies that require highly responsive customer support may need to weigh this factor against the software's other benefits.

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