PointClickCare vs HCHB

Last Updated:

Our analysts compared PointClickCare vs HCHB based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

HCHB Software Tool

Product Basics

PointClickCare is a cloud-based integrated solution that helps long-term care practices of all sizes manage revenue cycles and point-of-care documentation while electronically validating patient visits. It simplifies various administrative tasks, including scheduling, billing, care planning and reporting. Businesses can use embedded financial capabilities to receive payments, submit claims and remain compliant.

It helps extended care providers optimize revenue and administrative workflows while managing the complete lifecycle of resident care. Care providers can take prompt decisions with instant insights while sharing them within their network to improve patient support. Features like Integrated billing, care services and administrative processes offer real-time visibility into the entire operation.

read more...
Homecare Homebase (HCHB) is an online automation solution that facilitates real-time communication and data exchange between offices, field staff and physicians. It shares information with the back office and others while providing notices, prompts and reminders. A customizable dashboard monitors KPIs while a hosting facility stores all sensitive patient data.

Businesses can use the billing module with integrated checks and capabilities like progress notes, HHRG scoring, medication tracking and more. The scheduling functionality matches appropriate clinicians with patients, based on type of care required, geography and clinician preference. It keeps users updated with regulatory changes by providing periodic training. It also offers reporting support for resource allocation, cap management and referral development.
read more...
Undisclosed
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Undisclosed
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhance Patient and Family Communication: Automate timely and relevant communication, fostering stronger patient-provider relationships and improving patient satisfaction.
  • Improve Revenue Management: Check eligibility verification and create workflows for claims management to minimize unpaid claims and reduce manual process. Use an in-built CRM to identify and target high-value referral sources to optimize revenue generation.
  • Reduce Documentation Time: Use electronic patient intake, referral management, medication management, integrated point-of-care documentation, and automated data capture to streamline clinical workflows and improve data accuracy.
  • Streamline Eligibility Verification: Pre-check insurance coverage in real time for multiple patients at a time. Batch-verify eligibility weekly to identify gaps in coverage, giving your staff time to follow up with patients and family members. 
read more...
  • Streamlined Operations: HCHB simplifies the management of home health care tasks, allowing agencies to operate more efficiently by reducing paperwork and manual processes.
  • Improved Compliance: The software ensures that all patient care activities are documented in accordance with state and federal regulations, helping agencies maintain compliance and avoid penalties.
  • Enhanced Communication: HCHB facilitates better communication among caregivers, patients, and administrative staff through its integrated messaging system, ensuring everyone stays informed and coordinated.
  • Real-Time Data Access: Caregivers can access patient information, schedules, and care plans in real-time, enabling them to make informed decisions on the go.
  • Increased Productivity: By automating routine tasks and streamlining workflows, HCHB allows healthcare providers to focus more on patient care rather than administrative duties.
  • Customizable Reports: The software offers customizable reporting tools that enable agencies to analyze their operations, track performance metrics, and identify areas for improvement.
  • Enhanced Patient Care: With comprehensive patient records and easy access to care plans, HCHB helps caregivers provide more personalized and effective care to their patients.
  • Scalability: HCHB is designed to grow with your agency, supporting everything from small startups to large, multi-site organizations without compromising on performance or usability.
  • Cost Savings: By improving operational efficiency and productivity, HCHB helps home health agencies reduce overhead costs and increase their bottom line.
  • Secure Data Management: The software employs robust security measures to protect patient data and ensure compliance with HIPAA regulations, giving agencies peace of mind.
  • Mobile Accessibility: HCHB's mobile app allows caregivers to access the system from anywhere, making it easier to update patient records, check schedules, and communicate while on the move.
  • Improved Scheduling: The software's advanced scheduling features help agencies optimize their caregivers' routes and appointments, reducing travel time and increasing the number of patients served.
  • Quality Assurance: HCHB includes tools for monitoring care quality and patient satisfaction, helping agencies uphold high standards of care and address any issues promptly.
  • Training and Support: HCHB provides comprehensive training and ongoing support to ensure that agencies can maximize the benefits of the software and navigate any challenges that arise.
read more...
  • Scheduling: View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities.
  • Automated Care Messaging: Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts.
  • Mobile App: Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing.
  • CRM: Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources.
  • Document Management: Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data.
  • Eligibility Verification: Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients.
  • Medication Management: Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests.
  • General Ledger/Account Payable: Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation.
read more...
  • Smart Scheduling: Optimize caregiver visits by using algorithms to create efficient routing, scheduling and mapping. Better utilize full-time employees without adding expensive overtime hours while cutting costs and improving care continuity. Eliminate additional costs and miles by leveraging part-time expertise nearby. 
  • Patient Records: Access patient data quickly while recording client information, uploading relevant reports and taking notes. Sync schedules in a cohesive space to efficiently utilize staff time. 
  • Compliance: Stay aligned with the latest regulations and changes with a team of compliance experts. Get new requirements through online training and updates. Access up-to-date and current data on-cloud without any additional hardware installations. 
  • Mobile Access: Access EMR in real time with or without an internet connection. Schedule appropriate clinicians for every visit using any Android or iOS device. Get clinical guidance when required while quickly completing online documentation and uploads. 
  • Reporting: Make smart business decisions based on operational, clinical and performance metrics. Customize dashboards, personalize reports and analyze metrics to stay competitive while improving patient care. Get a grip on crucial data to boost productivity and profits. 
  • Documentation: Ask users for vital documentation to meet OASIS requirements, therapy goals, progress reports, reassessments and wound care protocols. Eliminate duplicate entries by customizing assessment forms and pathways. 
  • Billing and Claims: Accurately provide all relevant information while formatting data for each payor. Initiate same-day payments and authorizations while reducing costly omissions and errors. Avoid resubmissions and claim denials due to clerical errors. 
read more...

Product Ranking

#2

among all
Home Health Software

#18

among all
Home Health Software

Find out who the leaders are

Analyst Rating Summary

81
68
88
63
56
56
89
87
Show More Show More
Mobile Capabilities
Reporting and Dashboards
Clinical and Point of Care Management
Schedule Management
Billing and Coding
Reporting and Dashboards
Clinical and Point of Care Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

PointClickCare
HCHB
+ Add Product + Add Product
Billing And Coding Caregiver Management Clinical And Point Of Care Management Compliances Mobile Capabilities Patient-Driven Groupings Model (PDGM) Reporting And Dashboards Schedule Management Security And Platform Capabilities 88 56 89 64 100 100 89 84 63 56 87 57 78 100 50 54 0 25 50 75 100
88%
0%
12%
63%
0%
37%
33%
0%
67%
56%
0%
44%
79%
0%
21%
79%
0%
21%
57%
0%
43%
57%
0%
43%
100%
0%
0%
83%
0%
17%
100%
0%
0%
100%
0%
0%
100%
0%
0%
100%
0%
0%
83%
0%
17%
50%
0%
50%
86%
0%
14%
43%
0%
57%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

58%
0%
42%
42%
0%
58%

User Sentiment Summary

Great User Sentiment 53 reviews
Fair User Sentiment 61 reviews
88%
of users recommend this product

PointClickCare has a 'great' User Satisfaction Rating of 88% when considering 53 user reviews from 4 recognized software review sites.

62%
of users recommend this product

HCHB has a 'fair' User Satisfaction Rating of 62% when considering 61 user reviews from 2 recognized software review sites.

4.3 (14)
n/a
4.3 (32)
3.6 (21)
5.0 (5)
2.8 (40)
5.0 (2)
n/a

Awards

SelectHub research analysts have evaluated PointClickCare and concluded it earns best-in-class honors for Mobile Capabilities.

Mobile Capabilities Award

we're gathering data

Synopsis of User Ratings and Reviews

Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization.
Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality.
Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows.
Show more
Functionality: The system provides in-depth reporting and real-time patient data, optimizes scheduling and simplifies the documentation process, noted 85% of reviewers who mentioned the product’s functionality.
Accessibility: Nearly 88% of reviewers emphasized that the product offers updated patient and employee information in one place for easy access.
Billing: The application provides simple billing and payroll modules to process multiple payment types, said approximately 80% of users who talked about the product’s reporting capabilities.
Show more
Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly.
Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights.
Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well.
Show more
Time Consuming: Entering patient information is time-consuming as the system doesn’t fill similar fields automatically, noted 85% of users who talked about the product’s non-streamlined data entry process.
Slow: Nearly 77% of reviewers said that the system is slow to load client data when dealing with multiple patients.
Learning Curve: Approximately 88% of users said that the product’s initial setup is overwhelming and involves a learning curve to know its bells and whistles.
Show more

PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules.

Show more

Homecare Homebase is a comprehensive solution that streamlines patient referrals, revenue, scheduling, billing and payroll processes. It provides real-time data updates for better patient care while simplifying documentation for clinicians. However, the application is complex to use at first, involving a bit of a learning curve to get used to its features. It is slow to respond when handling multiple patient data and doesn’t offer a streamlined data entry system.

Show more

Screenshots

Top Alternatives in Home Health Software


AlayaCare

Alora

Axxess

CareVoyant

Casamba

Complia Health

Crescendo

HCHB

HEALTHCAREfirst

HealthWare

KanTime

MatrixCare

On Demand Homecare

WellSky Home Health

Related Categories

Head-to-Head Comparison

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings