Home > Home Health Software > Therap > Therap vs MatrixCare

Therap vs MatrixCare

Last Updated: November 18th, 2024

Our analysts compared Therap vs MatrixCare based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Therap is an online EMR solution that offers compliance tracking, appointment scheduling, medical billing and initial assessments in one place. It streamlines processes, boosts efficiency, integrates service delivery aspects, connects people and facilitates secure information exchange.

It provides documentation and electronic records in long-term care services for people with developmental and intellectual disabilities. Users can improve communication between care professionals, administrators, quality assurance teams and families.

MatrixCare is a full-spectrum EHR solution that helps practices coordinate post-acute care services for patients and streamline operations with workflows, mobile apps and interoperability.

It offers online workflows and thresholds for consistent and accurate patient-centered delivery and caregiver management. Users can boost care delivery and patient engagement with remote patient monitoring and communication and point of care tools.

Its Inavolan integration improves revenue cycles with auto-verified eligibility, automated claims corrections and alerts for at-risk Medicare receivables. Users can access workflows, manage medications and send and receive important documents through its mobile apps.

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Product Insights

Save Time: Streamline billing with electronic workflows and minimize recoupment time. Configure eligibility workflows, billing workflows and outcome tracking to speed up processes.
Improve Client Outcomes: Document multiple eligibility determinations for each individual. Track client health status and progress and view statistical and longitudinal analysis. Use person-centered planning tools to support clients and family members to improve outcomes.
Increase Visibility: View client documentation, patient health records, billing and analytics in real-time from any internet-accessible device. Get insights on incident reporting, data-driven outcomes, health tracking and demographics by exploring dashboard views.
Streamline Documentation: Create workflows to optimize intake and speed up submission, review and approval. Access and upload data using the mobile app using built-in reporting options.
Easy Accessibility: Communicate with team members remotely using the mobile app compatible with iOS and Android devices. View medication administrative records, scheduling, service details and outcome tracking.

Easy Data Import and Document Sharing: Smooth out kinks in your patient transition process by importing patient records and medications through networks like CommonWell Health Alliance, Carequality and SureScripts. Use MyScrubber for a complete patient record, add documents or photos to records via mobile and share documents through a secure central location.
Enhanced Patient Engagement: Update patients and family members on key developments via direct messages or video chat. Use FHIR-enabled integration to provide after-hours triage and around-the-clock nursing support. Offer patients access to 24/7 telehealth and remote patient monitors to minimize adverse incidents.
Integrations-Focused System: Connect with healthCAREFIRST to complete your HCAHPS surveys, use Health Recovery Solutions for remote medical supervision, import records from CarePort and naviHealth and sync medications using Surescripts.
Automated Back Office Tools: Minimize manual processes in your agency with dedicated workflows and thresholds for documentation, customized pay rates and attendance.
Reduced Rejected Claims: Use algorithms to search patient information against public and private payor records to reduce claims marked as self-pay, charity, or bad debt. Receive advance alerts for Medicare receivables at risk, look up eligibility and use an automated process to correct complex and multi-step claims via Inovalon.

Audits and Quality Assurance: Customize settings to fit accreditation regulations and industry standards. Access detailed assessments, audit trails and analytics to ensure quality and compliance.
Case Management: Access client documentation for in-person and virtual visits, established goals and billing information from one place.
Electronic Billing: Manage documentation for direct services and claim reconciliations. Set custom billing rules for services offered.
EHR: Communicate across an organization and keep track of important documents, forms, patient health records, medication records, billing and analytics in one place. Participate in a particular state’s Health Information Exchange.
EVV: Adhere to the 21st Century CURES Act with electronic visit verification. Provide a mobile check-in application which includes date and time stamps, GPS location and electronic signatures.
Employment and Benefit Tracking: Provide vocational rehab and community employment services. Offer job discovery tools and support while tracking applications, interviews and milestones.
Incident Reporting and Management: Submit reports for on-the-job incidents and access tools for following up and investigating. Track discrepancies and data for incident trends.
Individual Budgeting and Billing: Create and manage budgets by creating strategies and allocating funds. Allow budget proposal submissions and track spending against authorized funding.
Information and Referral: Customize assessments and surveys to collect information relating to demographics, referral sources and caregivers. Assign tasks to team members and track trends in real time.
Intake and Eligibility: Streamline HR services into one platform with online checklists and assessments. Manage individual candidate eligibility and access submissions for review.
Mobile Applications: Access the software suite and communicate with coworkers remotely using any iOS or Android device.
Performance Dashboard: View analytic dashboards for incident reporting, data-driven outcomes, health tracking, billing and demographics. Track data for a range of subcategories within each dashboard.
Person-Centered Planning Tools: Access online tools to help create and implement plans to reach goals. Set strategies for carrying out plans.
Priority & Waiting List Management: Create questionnaires to gather client information. Use waiting lists to organize applicants based on priority.
Service, Goals and Outcome Tracking: Access client goals and plans, as well as progress notes using a mobile app or computer. Connect to billing and claim information to log services rendered at the point of contact.
Waiver Slot Management: Check clients’ eligibility or status for Medicaid in real time. Access state regulations to manage priority placement or assist in transferring waivers.

Patient Intake: Use integrations to import patient records from EHR systems. Message and transmit sensitive documents securely using DirectTrust network and via providers like CommonWell Health Alliance and Carequality. Add to patient records by scanning documents and taking photos with the mobile app.
Point of Care Tools: Boost care delivery with the MyScrubber Clinical app that offers caregivers assessments, alerts and recommendations. Review new medications using the mobile app, monitor and document wound care and communicate with patients, caregivers and staff via direct messages or video chat.
EVV: Help clinicians accurately capture hours with GPS-monitored time cards for EVV and payroll verification. Auto-record, verify and report caregiver travel information to double-check EVV through mileage auto calculation.
Patient Engagement: Provide patients with 24/7 telehealth, remote patient monitoring and health assessments using the Health Recovery Solutions (HRS) integration. Keep families updated with direct messaging, document sharing, electronic document signing and video chat.
Analytics and Reporting: Use MyAnalytics to generate reports that analyze commonly monitored metrics. Improve decision-making with additional reporting capabilities. Identify at-risk patients and boost early interventions with resource and episode management analytics using the Medalogix integration.
Revenue Cycle Management: Configure accounts to set GL account numbers using a set of predetermined criteria for month-end general ledger. Auto-verify patients’ Medicaid and Commercial eligibility for services prior to claims submission and submit Medicare claims faster electronically via eClaims.
Compliance and Audits: Ensure compliance with accurate documentation using CMS and best practices. Use HEALTHCAREfirst to deploy and analyze your HHCAHPS survey with comprehensive reports from CAHPS experts. Get your agency reviewed by OASIS experts to pinpoint issues.

Product Ranking

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#17

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Analyst Rating Summary

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User Sentiment Summary

85%

of users recommend this product

Therap has a 'great' User Satisfaction Rating of 85% when considering 33 user reviews from 2 recognized software review sites.

83%

of users recommend this product

MatrixCare has a 'great' User Satisfaction Rating of 83% when considering 333 user reviews from 3 recognized software review sites.

4.2 (23)

3.8 (52)

4.4 (10)

4.2 (267)

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4.7 (14)

Awards

Security and Platform Capabilities Award

Synopsis of User Ratings and Reviews

Electronic Visit Verification: Users applaud Therap's integrated EVV features, highlighting how they streamline the verification process for home health visits and ensure accurate billing.

Simplified Scheduling: Therap's scheduling tools are praised for simplifying the often-complex task of coordinating home health visits, leading to fewer scheduling conflicts and improved caregiver utilization.

Improved Communication: Users consistently praise Therap's communication features, such as secure messaging and real-time updates, for fostering seamless information sharing between agencies, caregivers, and clients' families.

Reduced Paperwork: Therap's electronic documentation features are repeatedly commended for minimizing reliance on paper records, resulting in reduced administrative burden and improved record accuracy.

Functionality: The system manages billing, administration and clinical processes while following the latest compliance regulations, reviewers noted.

Live Updates: Reviewers appreciated the application’s ability to update and sync data and changes from remote devices.

Customer Support: The solution is backed by prompt customer support that is knowledgeable and resolves high-priority requests within hours, said users who mentioned support.

Steep Learning Curve: Users have reported that Therap's numerous features and clunky interface make it difficult to learn and navigate efficiently, especially for agencies transitioning from simpler software.

Cumbersome Documentation: Many users express frustration with the amount of clicking and scrolling required to complete documentation, impacting their workflow and efficiency.

Limited Customization: Agencies have noted their inability to tailor certain features or reports to their specific needs, limiting Therap's adaptability to diverse workflows.

Occasional Technical Issues: Users have mentioned experiencing occasional glitches, error messages, and slow loading times, which can disrupt workflow and cause frustration.

Customizations: Reviewers noted that the product offers limited customizations for specific agency needs.

Upgrade Costs: The jump in upgrade fees when moving from one patient tier to another was a downside for users.

Is Therap all it's cracked up to be, or does it fall flat? User reviews from the past year present a mixed bag when it comes to Therap's software for managing home health tasks. Some users appreciate specific features, like the robust documentation and scheduling tools, highlighting how these features save time and reduce errors. However, a recurring gripe among users is the platform's clunky interface and lack of intuitive design, with some even comparing it to outdated systems. This is particularly important because an intuitive interface is crucial for healthcare professionals who need to access information quickly and efficiently. While Therap offers a comprehensive suite of features, its user-friendliness seems to be a point of contention. This suggests that Therap might be best suited for larger agencies with dedicated IT support that can help staff navigate the complexities of the software, rather than smaller providers looking for a more intuitive, out-of-the-box solution.

MatrixCare is an all-in-one home health software solution that offers features for patient intake, point-of-care documentation, care coordination, and revenue cycle management using centralized data, workflows and integrations. Users can enhance patient engagement and speed up interventions with direct messaging, symptom updates, 24/7 telehealth and remote patient monitoring.It offers EVV via GPS, point of care tools with an immediate sync for updates and patient records via mobile applications. Another perk we love is its integration with Inovalon, which minimizes claims rejections by searching patient information against payor records and automates claims corrections. Our analysts scored the solution highly for point of care management, PDGM, reporting and dashboards, and security capabilities.Users appreciate its strong functionality, live updates and customer support, but think the limited customization options and upgrade costs are significant downsides. Overall, MatrixCare is a great option if you’re a home health agency looking for a solution that offers the full package and has the budget for upgrade fees if you’re scaling operations.

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FAQ

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