Trella Health vs CareSmartz360

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Our analysts compared Trella Health vs CareSmartz360 based on data from our 400+ point analysis of Home Health Software, user reviews and our own crowdsourced data from our free software selection platform.

Trella Health Software Tool

Product Basics

Trella Health is an integrated data solution product. It’s designed to help health care providers and post-acute agencies gain insights and gather information to optimize performance. Users can leverage data to improve patient outcomes, increase referrals and reduce costs.

It provides all Medicare Part A and Part B claims data along with Medicare Advantage and Commercial claims data, all in one place. This helps users identify market trends, performance metrics and patterns. Its integrated CRM and ERP services help define and boost marketing and sales strategies.
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CareSmartz360 is a HIPAA-compliant cloud-hosted resident care solution that helps practices manage client documentation, schedule shifts and prepare patient care plans. Its capabilities include a digital library, billing, electronic intake, payer management and recurring schedule creation.

Agencies can match patients with caregivers according to location, specialty, requirements and availability while using color codes to highlight no-shows, approved, open or booked shifts and view staff schedules. Administrators can use the learning management module to educate staff and measure progress by attempted or unattempted courses. A personal portal helps patient family members monitor invoices, review caretaker tasks, add required documents, make payments and communicate with agencies.
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Product Assistance

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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Maximize Profits: Identify providers adept at treating high-risk populations and lowering costs using market-wide performance metrics. Use data insights to partner with compatible providers and reduce the cost of care. 
  • Deliver Better Care: Access insights on Medicare Part A and Part B claims data to improve performance and patient care. Demonstrate the need for completing home care with visual aids to reduce readmissions. 
  • Increase Referrals: Target physicians and facilities with high potential referral sources using office visit claims data. Identify physicians taking an extended time to prescribe home care or hospice and equip them with information on the benefits of earlier referrals. Track existing referrals with built-in EMR software. 
  • View Data Insights: Gain visibility into physician-level performance metrics, pinpoint PCPs that will aid in meeting benchmarks and compare metrics with peers. 
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  • Simplify Caregiver Management: Automate scheduling processes to manage caregiver shifts. Ensure employee compliances while meeting training requirements. Reduce wasteful manual efforts to spend time on critical business functions. 
  • Reduce Shift Overlaps: Prevent overlapping caregiver shifts, timings and leaves. Receive real-time alerts on possible overlaps and time conflicts while scheduling. Prepare care plans and upload them in advance while assigning shifts to available staff in case of cancellations. 
  • Increase Connectivity: Bridge the communication gap between caregivers and clients by promoting smooth information flow. Save time sharing and communicating with clients while improving caregiving services. Drastically reduce misplacements, errors and misunderstandings. 
  • Establish Administrative Control: Streamline administrative tasks like billing and payroll, scheduling, HR and training to increase efficiency and productivity. Caregivers can access relevant information through a caregiver and family portal. Use EVV to track time while streamlining client billing and caregiver payroll to improve accuracy. 
  • Leverage Franchisor Support: Oversee franchisee management, recruitment and accounting. Use intranet to access franchisee information like corporate office, personnel and policies. Maintain successful franchisor-franchisee relationships through paperless onboarding and seamless communication. 
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  • Healthcare Data: Use its CMS Innovator status to view Medicare A and B claims data, insights into the majority of the over-65 population and competitor metrics. 
  • Dashboards: Access real-time information showing rep accountability, performance conversion rates, account activity and overall business growth. 
  • Mobile App: Offers data insights on physicians and facilities, along with personalized conversation starters and scripts. View healthcare data analytics and dashboards on Android and Apple devices. 
  • Integrations: Integrate with EHR, reputation management, CRM and data analytics systems, including Enquire, Home Care Pulse and KanTime
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  • Quick Scheduling: Use the quick schedule function to select client names, schedule starts and end times and type of shift. Assign caregiver tasks while creating schedules quickly. Match caregivers with clients based on distance, specialty, availability and more. Assign open shifts to one or more caregivers while informing them via emails or text messages. 
  • Billing and Payroll: Automate invoicing by creating invoice folders while specifying criteria that can be processed and sent in one go. Export final invoice batches to QuickBooks, print out as PDFs or send invoice notifications to payers. Perform multiple functions like adjust, email, delete or discount to each invoice batch using icons in the row. 
  • HR and Training: Store crucial staff and caregiver information like employment history, education, referrals, availability, preferred timings, reporting supervisor and more in the HR module. Stay compliant by tracking caregiver license and certification information while getting notifications 30 days prior to expiration. 
  • Caregiver Portal: Let caregivers access multiple widgets to get an overview of available shifts, upcoming schedules, client details with tasks and hyperlinks with detailed information. Caregivers can view open shifts while sending requests to fill those. Caregivers can click in and out of shifts, add service delivery notes and mark assigned tasks as complete using the scheduling widget. 
  • Reporting: Get in-depth insights on various business aspects for smart decision-making. Monitor caregiver performance, track scheduled time vs. hours delivered and track caregiver check-ins, outs and time spent on shifts through scheduling and EVV reports. Get details of revenue generated, expenses, client margins, expenses, invoice adjustments and more via accounting reports. 
  • Digital Library: Upload compliance documents, training manuals and templates to a digital library for easy access. Keep all documents updated and consistent for staff and caregivers. Updating folders and archiving the old ones eliminates confusion while keeping everyone on the same page. 
  • EVV: Verify caregiver clock-ins, outs and total billable hours per shift. Track and manage schedules using a single screen while changing their status to approved, canceled, need review or no-shows. Use a scheduling time tracking view to see the required schedules while glancing at open shifts and reviewing schedules for which payroll has been finalized. 
  • Family Portal: Let clients and their family members view invoices, care schedules and other vital information. Clients can provide feedback on care and service quality. Let clients pay directly from the dashboard while gauging how much they are spending on care services. 
  • Payer Management: Save time by not adding identical payer information multiple times while categorizing them as a community, company or private payer. Bill faster by saving preferred mode of branding, invoicing, credit card information and invoicing. Automate billing and invoicing by recording billing rates for specific payers while inputting rates for particular services and shift types. 
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Product Ranking

#40

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Home Health Software

#66

among all
Home Health Software

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User Sentiment Summary

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Excellent User Sentiment 28 reviews
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92%
of users recommend this product

CareSmartz360 has a 'excellent' User Satisfaction Rating of 92% when considering 28 user reviews from 1 recognized software review sites.

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4.6 (28)

Awards

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CareSmartz360 stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Easy Scheduling: Users appreciate the ease of scheduling visits and managing their schedules, finding it intuitive and efficient.
Streamlined Communication: The platform facilitates seamless communication between caregivers, patients, and families, reducing confusion and improving coordination.
Comprehensive Documentation: Users find the documentation features robust and helpful for maintaining accurate records, simplifying reporting and compliance.
Improved Patient Care: The platform's features, such as automated reminders and patient portals, contribute to better patient engagement and improved care outcomes.
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Functionality: The system is user-friendly and streamlines patient tracking, scheduling and payroll, noted 83% of users who mentioned the product’s functionality.
Billing: Approximately 85% of reviewers said that the application simplifies billing and payroll processes while seamlessly integrating with Quickbooks.
Layout: The system is well-organized and aesthetically pleasing, said 88% of users who mentioned layout.
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Limited Customization: Some users have reported that Trella Health's platform lacks the flexibility to tailor workflows to their specific agency's needs, leading to inefficiencies and frustration.
Steep Learning Curve: The platform's interface can be complex and challenging to navigate, requiring significant training time for new users. This can be particularly problematic for agencies with limited IT resources.
Integration Challenges: Users have expressed difficulties integrating Trella Health with other essential software systems, such as electronic health records (EHRs), leading to data silos and manual workarounds.
Customer Support Issues: Some users have reported slow response times and difficulty reaching customer support, which can be frustrating when encountering technical problems or needing assistance with the platform.
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Learning Curve: There’s a steep learning curve to get used to the product’s features and capabilities, noted 87% of reviewers who talked about the learning curve.
Customer Support: Nearly 84% of users said that the application doesn’t offer 24/7 customer support and is sluggish to respond to issues.
Cost: The add-ons and customizations are expensive for smaller agencies looking for value-for-money solutions, said approximately 77% of reviewers who talked about cost.
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User reviews from the past year suggest that Trella Health's software is a powerful tool for home health agencies, particularly when it comes to its data analytics capabilities. Users rave about the "unmatched healthcare data" and "robust market data" that provides valuable insights into referral patterns, market trends, and competitor analysis. For instance, one user highlighted how Trella Health's "benchmark by physician" feature helps their team measure their performance against competitors and identify growth opportunities. This data-driven approach empowers agencies to make informed decisions about their sales and marketing strategies, ultimately driving referrals and revenue. However, some users have pointed out that there can be discrepancies in data calculations, requiring clarification and fine-tuning from Trella Health's development team. Despite these occasional hiccups, the overall sentiment towards Trella Health is positive, with users praising its ease of use, comprehensive data insights, and ability to enhance sales productivity and referral tracking. Trella Health is best suited for home health agencies of all sizes looking to gain a competitive edge through data-driven decision-making and optimize their referral management processes.

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Does CareSmartz360 live up to its name and make you feel smarter about home healthcare management? Based on user reviews, CareSmartz360 seems to be a hit with home healthcare agencies looking for an alternative to traditional methods. Users rave about its intuitive interface and comprehensive suite of features, highlighting its scheduling, billing, and client management as major wins. For instance, one user praised the software's ability to "eliminate paper timesheets" and streamline payroll, while another highlighted the convenience of setting up client schedules once and not having to "keep 'building' schedules each week." Many users view these features as a breath of fresh air compared to the clunky, outdated systems they used previously. However, like a patient with a stubborn cough, CareSmartz360 isn't without its drawbacks. Some users have reported experiencing occasional technical glitches, which can be frustrating when you're trying to manage a busy healthcare operation. Additionally, several users mentioned a steep learning curve, particularly for those unfamiliar with similar software. This is an area where CareSmartz360 could improve, perhaps by offering more comprehensive onboarding resources or in-app tutorials. Despite these hiccups, the overwhelming sentiment is positive. Users consistently applaud the responsiveness and helpfulness of CareSmartz360's customer support team, which seems to act like a reliable remedy for any software-related ailments. This dedication to customer satisfaction appears to be a key differentiator for CareSmartz360, as users often compare it favorably to competitors who lack this level of support. In conclusion, CareSmartz360 appears best suited for home healthcare agencies of all sizes looking to ditch their old ways and embrace a more efficient, digital approach. Its user-friendly design, coupled with robust features and stellar customer support, makes it a compelling option for those seeking to streamline operations and improve overall care coordination.

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