Cloudbeds vs ThinkReservations

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Our analysts compared Cloudbeds vs ThinkReservations based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Cloudbeds is a cloud-based property management solution designed to help hoteliers save time and increase revenue and customer satisfaction. It enables users to handle the entire property from an easy-to-use interface. It provides a robust channel manager to manage bookings seamlessly.

It offers a pricing intelligence engine to automate rate management strategies across different channels, saving time and driving profits. Its dashboard provides a bird’s eye view of properties across various locations and helps maximize occupancy and revenue using real-time data.
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ThinkReservations is a property management system that helps users save time and increase productivity. It automates and simplifies day-to-day business operations with comprehensive capabilities and reports to make data-driven decisions. Its reporting modules allow users to view reservation statistics, analyze booking pace, calculate taxes and reconcile payments.

Its dynamic booking engine has an intuitive interface to deliver a positive guest experience. The integrated channel manager partners with OTA’s in real time, and automatic rate adjustments drive revenue and increase profits.
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$100 Monthly
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$50 Monthly, Quote-based
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Avoid Double Bookings: Reduce human error by automatically syncing the booking engine and OTA channels. Manage reservations and front office operations via the smart calendar. 
  • Reach More Travelers: Offers more than 300 built-in connections to popular distribution sites. Manage inventory, pricing plan and availability across every channel from a centralized dashboard. 
  • Minimize Costs: Avoid paying commissions to OTAs and drive traffic directly from website and social media pages to the native booking engine. Automatically adjust prices based on custom strategies using the built-in rate checker. 
  • Streamline Team Management: Provide access to team members according to user roles, and issue and track work orders. Members can access their portals from any device and location. 
  • Identify Opportunities: Record finances, assess business health and track performances in the short and long run. Offers a variety of report templates and helps automatically generate periodic reports based on rules. 
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  • Drive Direct Bookings: Avoid paying third-party reservation fees and commissions by integrating the property website with a native booking engine. 
  • Improve Productivity: Get a unified view of bookings coming through multiple channels and drag-and-drop reservations, and offer quick quotes. 
  • Increase Visibility: Offers direct connections with Expedia, Booking.com, HotelTonight, Tripadvisor and Airbnb. Automate availability, pricing and technical information syncing across every sales channel. 
  • Boost Revenue: Generate reports to predict demand and adjust pricing based on demand, channel and guest profile. 
  • Focus On Guests: Provide guests with intuitive booking processes, flexible payment options and personalized gift cards. 
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    • Occupancy Manager: Track reservations with an intuitive booking engine. Sync data from OTAs and other tools to prevent overbooking and ensure maximum occupancy.  
    • Bookings: Enable customers to make direct bookings without extra charges. With multiple languages and currencies, guests can make reservations from anywhere.  
    • Property Overview: Manage properties, track check-ins and check-outs and get reservation overviews. Communicate with staff and customize roles using a powerful and user-friendly interface. Its reporting and analytics module generates production, financial, daily activity and inventory reports.  
    • Booking Channels: Powered by 300+ online booking channels like Airbnb, Expedia, Yatra and TripAdvisor, take and track reservations from a centralized pool. With reliable updates, customize prices, currencies and emails.  
    • Revenue Management: The in-built pricing intelligence engine (PIE) aids in maximizing revenue by comparing competitors’ prices, alerting about market trends and automating rates and rules in real time.  
    • Integrations: Combine data with tools and services from different categories. Integrate solutions seamlessly from accounting, guest communication, government invoicing, ID scan and more.  
    • Secure Payments: Process sensitive data with automated payments. PCI DSS and SCA compliance make transactions safe. Offers multiple payment methods and gateways like PayPal, Stripe and PayU.
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    • Guest Handling: Its intuitive booking engine improves the booking experience with an easy-to-use interface. Guests can book by room or room type. Enables guests to avail discounts and offers or add services and products.  
    • Property Overview: Optimize business operations with a robust reservation calendar and report suite. View reservations and their statistics. Change prices quickly according to occupancy and demand. 
    • Channel Manager: Customize prices and restrictions and deposit policies with different OTAs. Sync and manage reservations across platforms with automatic updates, preventing underselling and overbooking.  
    • Automated Payments: Process payments instantly and securely using PCI compliance systems. Integrates MPI, Stripe, Braintree and Authorize.net to simplify hotel credit card processing. 
    • Integrations: Integrations from various services like marketing, retargeting, guest experience, reputation management and analytics help improve management.  
    • Cloud Deployment: Clients and staff can access data from anywhere and anytime. Supports a mobile-ready reservation booking system.  
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    Product Ranking

    #10

    among all
    Hotel Management Software

    #11

    among all
    Hotel Management Software

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    Analyst Rating Summary

    87
    71
    83
    50
    75
    76
    100
    85
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    Groups and Allotment Management
    Rate Management
    Integrations and Extensibility
    Platform Capability
    Reservation and Loyalty Management
    Platform Capability
    Groups and Allotment Management
    Reservation and Loyalty Management

    Analyst Ratings for Functional Requirements Customize This Data Customize This Data

    Cloudbeds
    ThinkReservations
    + Add Product + Add Product
    Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 83 75 100 50 94 100 78 91 80 50 76 85 37 91 80 74 85 20 0 25 50 75 100
    83%
    0%
    17%
    50%
    0%
    50%
    69%
    0%
    31%
    77%
    0%
    23%
    100%
    0%
    0%
    100%
    0%
    0%
    40%
    0%
    60%
    40%
    0%
    60%
    89%
    0%
    11%
    89%
    0%
    11%
    100%
    0%
    0%
    75%
    0%
    25%
    78%
    0%
    22%
    78%
    0%
    22%
    92%
    0%
    8%
    80%
    4%
    16%
    80%
    0%
    20%
    20%
    0%
    80%

    Analyst Ratings for Technical Requirements Customize This Data Customize This Data

    93%
    0%
    7%
    53%
    0%
    47%

    User Sentiment Summary

    Excellent User Sentiment 446 reviews
    Excellent User Sentiment 205 reviews
    90%
    of users recommend this product

    Cloudbeds has a 'excellent' User Satisfaction Rating of 90% when considering 446 user reviews from 3 recognized software review sites.

    99%
    of users recommend this product

    ThinkReservations has a 'excellent' User Satisfaction Rating of 99% when considering 205 user reviews from 2 recognized software review sites.

    4.6 (12)
    n/a
    4.53 (270)
    4.94 (104)
    4.5 (164)
    5.0 (101)

    Awards

    SelectHub research analysts have evaluated Cloudbeds and concluded it earns best-in-class honors for Groups and Allotment Management, Rate Management and Integrations and Extensibility. Cloudbeds stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

    User Favorite Award
    Groups and Allotment Management Award
    Rate Management Award
    Integrations and Extensibility Award

    ThinkReservations stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

    User Favorite Award

    Synopsis of User Ratings and Reviews

    Centralized System: Cloudbeds allows users to manage reservations, guest communications, housekeeping, and reporting all within one platform, eliminating the need for multiple software solutions.
    Channel Management: The platform simplifies the management of room availability across various booking channels, including online travel agencies and the hotel's website, reducing the risk of overbooking and streamlining the reservation process.
    Automation: Cloudbeds automates tasks such as guest communications, payment processing, and report generation, saving time and reducing the potential for human error.
    Guest Engagement: Features like automated messaging and a guest portal enhance communication with guests, improving the overall guest experience.
    Scalability: Cloudbeds is suitable for properties of all sizes, from small bed and breakfasts to large hotel chains, making it a flexible solution for businesses with growth aspirations.
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    Streamlined Operations: ThinkReservations helps to simplify daily tasks through automation, such as guest confirmations and payment processing, allowing your team to focus on providing excellent guest service.
    Improved Efficiency: The platform offers tools to manage reservations, housekeeping, and guest communications, which can lead to more efficient operations and potentially reduce staffing costs.
    Enhanced Guest Experience: Features like online booking, mobile check-in, and automated messaging contribute to a smoother and more convenient guest experience, potentially leading to higher guest satisfaction and positive reviews.
    Data-Driven Insights: ThinkReservations provides reporting and analytics tools that offer valuable insights into your property's performance, enabling you to make informed decisions to optimize revenue and operations.
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    Limited Customization: Cloudbeds' user interface can be challenging to customize to specific hotel workflows, leading to inefficiencies and workarounds. For instance, tailoring reports or modifying reservation displays might require technical expertise or additional development.
    Learning Curve: The platform's extensive features and functionalities can present a steep learning curve for new users, potentially requiring significant training and onboarding time for hotel staff to become proficient.
    Integrations: While Cloudbeds offers various integrations, some users report limitations or challenges with specific third-party tools, potentially impacting data synchronization or workflow automation.
    Customer Support: Response times and resolution effectiveness can vary, leading to potential delays in addressing critical issues or obtaining necessary assistance.
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    Limited Customization: Users have expressed frustration with the lack of flexibility in customizing certain features, such as modifying confirmation emails or creating unique packages.
    Reporting Limitations: Some users find the reporting capabilities to be somewhat restrictive, making it challenging to extract specific data or generate custom reports tailored to their needs.
    Integrations: While ThinkReservations offers some integrations, users have noted that it may not seamlessly integrate with all the tools and systems they use, potentially leading to workflow disruptions.
    Usability Concerns: A segment of users have mentioned that the interface can feel a bit clunky or outdated at times, impacting the overall user experience.
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    Has your hotel's software gone up in smoke? If so, Cloudbeds might be the answer to your prayers. Cloudbeds is a hotel management software that has been making waves in the hospitality industry, but what are users saying about it? Cloudbeds receives high praise for its user-friendly interface and intuitive design, making it a breeze for hotel staff to navigate and manage daily operations. The software's comprehensive suite of features, including reservation management, channel management, and guest engagement tools, eliminates the need for multiple disjointed systems. Users particularly appreciate the channel manager's ability to seamlessly connect with over 300 distribution channels, streamlining the booking process and maximizing occupancy rates. Cloudbeds' pricing structure, based on the number of rooms, is lauded for its affordability and scalability, making it accessible to hotels of all sizes. However, some users have noted occasional glitches and a desire for more advanced reporting features. Cloudbeds distinguishes itself from competitors by offering an all-in-one solution that caters to various property types, from small bed and breakfasts to large hotel chains. Its robust functionality, combined with its ease of use and affordability, makes it a compelling choice for hoteliers seeking to optimize operations and enhance guest satisfaction. Cloudbeds is particularly well-suited for independent hotels and boutique properties looking for a comprehensive and cost-effective solution to manage their operations. Its scalability ensures that it can grow alongside a hotel's evolving needs, making it a valuable long-term investment.

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    ThinkReservations has garnered a mixed bag of feedback over the past year. Users appreciate its robust features, particularly its channel management capabilities, which streamline the process of managing bookings across various platforms like Booking.com and Expedia. The software's comprehensive reporting tools also receive praise for providing valuable insights into business performance. However, several users express frustration with the platform's clunky interface and steep learning curve, finding it cumbersome to navigate and master. ThinkReservations' pricing structure, which involves add-on modules for certain features, also draws criticism for being expensive compared to competitors who offer more inclusive packages. ThinkReservations distinguishes itself with its strong focus on independent properties and its commitment to data security, appealing to hoteliers who prioritize these aspects. The platform's direct booking capabilities and integration with local payment gateways further enhance its suitability for independent hotels. However, its limitations in handling complex group bookings and its lack of certain advanced marketing features might deter larger hotel chains or those with extensive marketing needs. In conclusion, ThinkReservations seems like a good fit for independent boutique hotels and B&Bs seeking a reliable and secure solution with robust channel management and reporting capabilities. However, properties requiring a user-friendly interface, advanced marketing tools, or extensive group booking functionality might want to explore other options. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest updates and reviews before making a decision.

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