Top Hotello Alternatives & Competitors For 2024

Last Updated:

Looking for alternatives to Hotello? Many users crave user-friendly and feature-rich solutions for tasks like Platform Capability, Groups and Allotment Management, and Rate Management. Leveraging crowdsourced data from over 1,000 real Hotel Management Software selection projects based on 400+ capabilities, we present a comparison of Hotello to leading industry alternatives like ResNexus, WebRezPro, roomMaster, and NewBook.

roomMaster Software Tool

Product Basics

Hotello is a comprehensive software solution designed to streamline hotel management tasks, making it an ideal choice for small to medium-sized hotels seeking efficiency and organization. Its robust features include reservation management, guest check-in/check-out, billing, and reporting, which collectively enhance operational productivity. Users appreciate its intuitive interface and seamless integration with other systems, which simplifies daily operations and improves guest experiences.

Hotello stands out for its user-friendly design and reliable customer support, which are frequently highlighted in user reviews. The software's ability to handle multiple tasks efficiently makes it a valuable tool for hoteliers aiming to optimize their workflow. Pricing for Hotello typically falls within a moderate range, often based on the number of rooms or users, with options for monthly or annual payments, providing flexibility for different budgetary needs.

read more...

ResNexus is a cloud-based solution that helps hotels, campgrounds, bed and breakfasts, lodges, and vacation rentals book reservations for their properties. It offers an online booking engine, an ADA-compliant website, OTA integrations and back-office management.

It helps show inventory on online marketing channels, streamline operations, set parameters for automatic yield management and automate booking-specific communication. Other attributes include reservation management, guest detail storage, secure payments and business data analysis.

Automated email marketing helps deliver promotions, specials and newsletters to guests, increasing return rate. Sort and collapse current bookings to remove unwanted gaps and open up availability for potential reservations through unit optimization.

It also provides a guest portal, contactless check-ins, reservations calendar and grid, housekeeping, front desk, retail add-ons, gift certificates, point-of-sale, dynamic pricing, credit card processing, and more.

The product offers per-month, quarterly and annual pricing options. Custom pricing is also available based on property size and season-specific demands.

read more...
WebRezPro is a property management system that automates all front and back-office operations to enhance services. Some of the front-desk modules include email confirmations, contactless check-ins, point-of-sale purchases and folio splitting. It offers robust, detailed and accessible booking engines for a seamless guest experience. The booking engine lets users integrate with new websites.

Its housekeeping inclusion helps track and manage housekeeping responsibilities. It provides reports displaying room status and occupancy in real time to facilitate internal communications for improved productivity.
read more...
roomMaster is a property management system that helps businesses satisfy guests and optimize their property’s profitability. Its front desk management module involves handling reservations, walkins, check-ins, check-outs and postings. It leverages data to derive useful insights for enhancing guest experiences and revenue. It manages revenue streams, payments, accounts and taxes with robust bookkeeping.
read more...

NewBook is a comprehensive software solution designed to streamline hotel management tasks, making it ideal for hotels, resorts, and property managers seeking efficiency and enhanced guest experiences. The platform offers a range of features including online booking, guest communication, and automated billing, which collectively simplify daily operations. Users appreciate its intuitive interface and robust reporting tools, which provide valuable insights into business performance.

One of the standout benefits of NewBook is its ability to integrate with various third-party applications, allowing for a seamless workflow. This flexibility makes it particularly suitable for properties of all sizes, from boutique hotels to large resorts. The software's cloud-based nature ensures accessibility from any device, enhancing convenience for managers on the go.

Pricing for NewBook typically varies based on the number of units managed and the specific features required, with options for monthly or annual payments. Compared to similar products, users often highlight NewBook's superior customer support and ease of use, which contribute to its strong reputation in the hotel management industry.

read more...
$$$$$
i
$$$$$
i
$$$$$
i
$$$$$
i
$$$$$
i
$180
$30
$96
$195
$150
Monthly
Monthly
Monthly
Monthly
Monthly
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Ranking

#84

among all
Hotel Management Software

#7

among all
Hotel Management Software

#8

among all
Hotel Management Software

#51

among all
Hotel Management Software

#23

among all
Hotel Management Software

Find out who the leaders are

Analyst Rating Summary

81
79
87
80
we're gathering data
78
81
81
81
we're gathering data
87
82
80
79
we're gathering data
95
81
95
91
we're gathering data
Show More Show More
Revenue Management
Groups and Allotment Management
Front Desk Management
Reservation and Loyalty Management
Platform Capability
Rate Management
Housekeeping Management
Groups and Allotment Management
Integrations and Extensibility
Platform Capability
Reporting
Rate Management
Groups and Allotment Management
Integrations and Extensibility
Groups and Allotment Management
Platform Capability
Rate Management
Channel Management
Housekeeping Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Hotello
ResNexus
WebRezPro
roomMaster
NewBook
+ Add Product + Add Product
Channel Management Front Desk Management Groups and Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation and Loyalty Management Revenue Management 78 87 95 77 67 78 82 86 97 81 82 81 80 98 93 54 84 80 81 80 95 97 93 72 93 91 60 81 79 91 57 73 93 74 77 71 0 25 50 75 100
83%
17%
83%
17%
83%
17%
83%
17%
0%
100%
85%
15%
85%
15%
77%
23%
77%
23%
0%
100%
100%
0%
83%
17%
100%
0%
83%
17%
0%
100%
80%
20%
80%
20%
100%
0%
60%
40%
0%
100%
67%
33%
100%
0%
89%
11%
67%
33%
0%
100%
75%
25%
88%
12%
75%
25%
100%
0%
0%
100%
89%
11%
56%
44%
89%
11%
78%
22%
0%
100%
88%
12%
84%
16%
88%
12%
76%
24%
0%
100%
100%
0%
80%
20%
60%
40%
80%
20%
0%
100%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

67%
33%
60%
40%
93%
7%
80%
20%
0%
100%

User Sentiment Summary

Great User Sentiment 92 reviews
Excellent User Sentiment 297 reviews
Excellent User Sentiment 300 reviews
Great User Sentiment 57 reviews
Excellent User Sentiment 74 reviews
89%
of users recommend this product

Hotello has a 'great' User Satisfaction Rating of 89% when considering 92 user reviews from 2 recognized software review sites.

96%
of users recommend this product

ResNexus has a 'excellent' User Satisfaction Rating of 96% when considering 297 user reviews from 2 recognized software review sites.

94%
of users recommend this product

WebRezPro has a 'excellent' User Satisfaction Rating of 94% when considering 300 user reviews from 4 recognized software review sites.

84%
of users recommend this product

roomMaster has a 'great' User Satisfaction Rating of 84% when considering 57 user reviews from 2 recognized software review sites.

98%
of users recommend this product

NewBook has a 'excellent' User Satisfaction Rating of 98% when considering 74 user reviews from 2 recognized software review sites.

n/a
n/a
4.0 (1)
n/a
n/a
4.2 (17)
4.5 (12)
4.0 (2)
4.2 (4)
n/a
n/a
4.8 (285)
4.67 (162)
n/a
4.86 (37)
4.5 (75)
n/a
4.7 (135)
4.2 (53)
4.9 (37)

Awards

Revenue Management Award
User Favorite Award
User Favorite Award
Housekeeping Management Award
Reporting Award
Integrations and Extensibility Award
we're gathering data
User Favorite Award

Synopsis of User Ratings and Reviews

Streamlined Operations: Users praise Hotello for simplifying complex tasks like managing bookings, guest check-in/out, and staff scheduling, ultimately saving time and reducing errors.
Improved Guest Experience: Hotello enables personalized guest interactions, such as tailored offers and efficient service, leading to higher guest satisfaction and positive reviews.
Real-time Data Insights: Hotello's reporting and analytics features provide valuable insights into key performance indicators, empowering data-driven decisions to optimize revenue and operations.
Show more
Booking Engine: The interface is highly customizable and integrates smoothly with existing property websites, according to 82% of reviews on the booking engine.
Customer Support: Every user is assigned a specialized point of contact for support to ensure better and faster responses, according to 89% of reviews on this aspect.
Reporting: 73% of users reviewing this feature said they were satisfied with the template library and ease of generating reports.
OTA Connections: Easily connects with every major OTA and maintains consistent data across every channel, according to 87% of reviews on OTA integrations.
Secondary Sources of Revenue: Supports ancillary income sources like gift shops, souvenir selling, restaurant POS and more, according to 81% of reviews on this aspect.
Show more
Comprehensive Feature Set: WebRezPro offers a wide range of features, including a booking engine, property management system, channel manager, and more. This allows hotels to manage all aspects of their operations from a single platform.
User-Friendly Interface: The software is designed to be easy to use, even for those with no prior experience with property management systems. This can help to reduce training time and costs.
Cloud-Based: WebRezPro is a cloud-based solution, which means that it can be accessed from anywhere with an internet connection. This can be beneficial for hotels with multiple locations or remote employees.
Integrations: The software integrates with a variety of third-party applications, such as payment processors, accounting software, and marketing tools. This can help to streamline operations and improve efficiency.
Scalability: WebRezPro is scalable to meet the needs of hotels of all sizes. This means that it can grow with your business.
Show more
Intuitive Interface: Users praise roomMaster for its user-friendly design, making it easy to navigate and perform tasks efficiently.
Comprehensive Features: From reservation management to reporting and guest history tracking, roomMaster offers a wide array of tools to handle various hotel operations.
Reliable Performance: Users appreciate the system's stability and dependability in managing day-to-day hotel operations smoothly.
Show more
Streamlined Check-in/Check-out: Users appreciate the ease of managing guest check-ins and check-outs, with features like automated processes and digital key capabilities.
Centralized Guest Management: The ability to access and manage guest information from a single platform is a major plus, simplifying communication and record-keeping.
Real-time Reporting: Users find the real-time reporting features invaluable for tracking key performance indicators (KPIs) like occupancy rates and revenue, allowing for informed decision-making.
Improved Communication: NewBook's communication tools, such as automated messaging and guest surveys, help hotels enhance guest engagement and satisfaction.
Integration with Other Systems: The ability to integrate NewBook with other hotel management systems, like payment gateways and channel management platforms, streamlines operations and reduces manual tasks.
Show more
Limited Customization: Some users have expressed frustration with the limited ability to customize the software to their specific needs. For example, they may find it difficult to tailor reports or workflows to match their hotel's unique processes.
Occasional Bugs and Glitches: While generally considered reliable, some users have reported encountering occasional bugs or glitches that disrupt their workflow. These issues can range from minor display errors to more significant problems like data syncing issues.
Steep Learning Curve: New users may find the software's interface to be complex and overwhelming, requiring significant time and effort to learn how to use it effectively. This can be particularly challenging for hotels with high staff turnover.
Show more
Lengthy Implementation: Onboarding and implementation are time-consuming and require technical expertise, according to 93% of reviews on performance.
User Interface: 63% of reviews on the UI mentioned that it’s not intuitive and involves a steep learning curve.
Show more
Usability Challenges: Users have reported that the system can be cumbersome and counterintuitive, leading to a steep learning curve and ongoing operational inefficiencies. The interface is often described as outdated and clunky, making it difficult to navigate and perform tasks efficiently.
Limited Customization: WebRezPro may not offer the level of flexibility required by some properties, particularly those with unique or complex operational needs. Customization options for reports, reservations, and guest communications can be restricted, hindering the ability to tailor the system to specific workflows.
Reporting Limitations: Generating comprehensive and insightful reports can be a challenge. Users have noted that the reporting functionality lacks depth and flexibility, making it difficult to extract meaningful data for informed decision-making. Customizing reports to meet specific requirements can also be cumbersome.
Integrations and Connectivity: Integrating WebRezPro with other essential hotel systems, such as revenue management or customer relationship management (CRM) tools, can be complex and may require additional development or custom solutions. This can limit the ability to streamline operations and leverage data across different platforms.
Show more
Reporting limitations: Users express frustration with the inflexibility and limitations of the reporting features, making it difficult to extract specific data for analysis and decision-making.
User interface: The user interface is considered outdated and not intuitive, leading to a steeper learning curve and reduced efficiency for staff.
Integration challenges: Integrating roomMaster with other hotel systems, such as point-of-sale or revenue management systems, can be complex and may require extensive customization.
Show more
Limited Reporting Options: Some users have found the reporting features to be limited, making it difficult to track key performance indicators like occupancy rates and revenue per available room (RevPAR). For example, they may not be able to generate reports on specific date ranges or filter data by guest type.
Steep Learning Curve: The software's interface can be complex and require significant training for staff to master. This can lead to frustration and slow adoption, especially for smaller hotels with limited IT resources.
Integration Challenges: Integrating NewBook with other hotel systems, such as property management systems (PMS) or channel management platforms, can be challenging. This can lead to data inconsistencies and manual workarounds, increasing the risk of errors and reducing efficiency.
Lack of Mobile Functionality: Some users have reported that NewBook lacks robust mobile functionality, making it difficult for staff to manage tasks and access information on the go. This can be a significant drawback for hotels with a mobile workforce.
Show more

Users praise Hotello's user-friendly interface, noting that even tech-challenged staff can easily navigate the system. The availability of a diverse range of reports is another plus, empowering hotels to closely monitor their performance and make data-driven decisions. However, some users have expressed concerns about the software's cost and the potential difficulties encountered during setup. Hotello seems to shine in its user-friendliness and comprehensive reporting capabilities, making it a potentially suitable option for hotels of all sizes seeking a robust management solution. However, budget-conscious hotels might need to carefully weigh the software's cost against its benefits.

Show more

ResNexus is a robust property management platform that helps property managers manage hotels, campgrounds, restaurants and rental properties of all sizes. It offers direct connections to OTAs and marketing channels to increase reservations and revenue.With customizable reports, users can track their retail sales, marketing efforts and utilities. The system helps add incremental value to the business by facilitating retail and souvenir sales at the property and online.The platform offers a customizable booking engine that can easily integrate with existing property websites. Many users appreciate the vendor’s one-on-one customer support. Additionally, emergency support after regular work hours can assist with urgent issues and incidents.The overall sentiment of the product is positive, but users complain about the onboarding and implementation process being time-consuming. Also, the UI isn’t intuitive and involves a steep learning curve.This feature-rich software is a good choice for medium and large-sized property management enterprises. However, it can be overwhelming for small businesses without adequate technical expertise.

Show more

Over the past year, users have consistently given WebRezPro a thumbs-up for its user-friendliness, flexibility, and top-notch customer support. It's like having a personal assistant who knows the hotel biz inside and out. Users rave about how easy it is to juggle bookings from multiple platforms, avoiding double bookings and keeping availability up-to-date – talk about a lifesaver! Plus, the customer service team is always ready to lend a hand, making you feel like a valued guest rather than just another customer. However, no software is perfect, and WebRezPro has its quirks. Some users have mentioned occasional hiccups with stability and performance, like a temperamental Wi-Fi connection. And while it covers many popular online travel agencies, it could benefit from expanding its reach to include more local platforms – think of all the hidden gems it could unlock! Despite these minor drawbacks, WebRezPro remains a solid choice for businesses of all sizes, from cozy bed and breakfasts to sprawling resorts. Its ease of use, flexibility, and stellar customer support make it a reliable companion for navigating the ever-changing world of hospitality. So, if you're looking for a hotel management software that's both powerful and user-friendly, WebRezPro might just be your perfect match.

Show more

Is roomMaster the master key to unlocking hotel management success? Users praise roomMaster for its user-friendly design, making it easy for staff to learn and use quickly. They also appreciate the comprehensive features, covering everything from reservations and guest check-in to accounting and marketing. This breadth of functionality allows hotels to manage most of their operations within a single system, streamlining workflows and reducing the need for multiple software solutions. Affordability is another highlighted strength, making it accessible to a wider range of hotels, including smaller independent properties. However, some users point out that while roomMaster caters well to smaller hotels, it may not have the advanced features required by larger chains or resorts with more complex needs. For instance, some users mention limitations in the reporting functionality or a desire for more robust integrations with third-party systems. Despite these drawbacks, users generally agree that roomMaster offers a solid foundation for managing day-to-day hotel operations, particularly for independent hotels, boutique properties, and smaller chains seeking an all-in-one solution that's both powerful and budget-friendly.

Show more

Is NewBook a breath of fresh air in the often stuffy world of hotel management software, or is it just another chapter in the same old story? While NewBook markets itself as a comprehensive solution for hotels, motels, hostels, and short-term rentals, user experiences over the past year have been mixed. A standout feature praised by many users is the integrated channel manager, which simplifies managing listings across multiple platforms, eliminating the need for separate booking engines. However, some users have reported that the learning curve for the software can be steep, particularly for those unfamiliar with property management systems. NewBook's SMS marketing tools, allowing for in-system guest upgrades, are seen as a plus for boosting revenue. However, some users have expressed frustration with occasional glitches and the lack of certain advanced reporting features found in competitor products. Overall, NewBook seems best suited for small to medium-sized accommodation businesses seeking an all-in-one solution with a strong focus on online bookings and guest communication, but those with complex operational needs might find it lacking in certain areas.

Show more

Related Categories

we're gathering data
Show more

Top Alternatives in Hotel Management Software


Cloudbeds

Easy InnKeeping

eZee Absolute

Frontdesk Anywhere

HotelKey

Hotelogix

InnGenius

InnRoad

Little Hotelier

ResNexus

Resort Data Processing

RMS Cloud

roomMaster

SkyTouch

ThinkReservations

WebRezPro

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings