Home > Hotel Management Software > InnRoad > InnRoad vs NewBook

InnRoad vs NewBook

Last Updated: November 18th, 2024

Our analysts compared InnRoad vs NewBook based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

innRoad is a cloud-based property management system that is designed to meet hospitality industry requirements. It lets users create and manage reservations through mobile devices. It helps prioritize and assign housekeeping tasks to staff members based on guest arrival time. It empowers users to connect with leading online travel agents to sync rates and mitigate overbooking risks. Some of its modules include detailed reporting, multi-currency capabilities, surge alerts and more.

NewBook is a comprehensive software solution designed to streamline hotel management tasks, making it ideal for hotels, resorts, and property managers seeking efficiency and enhanced guest experiences. The platform offers a range of features including online booking, guest communication, and automated billing, which collectively simplify daily operations. Users appreciate its intuitive interface and robust reporting tools, which provide valuable insights into business performance.

One of the standout benefits of NewBook is its ability to integrate with various third-party applications, allowing for a seamless workflow. This flexibility makes it particularly suitable for properties of all sizes, from boutique hotels to large resorts. The software's cloud-based nature ensures accessibility from any device, enhancing convenience for managers on the go.

Pricing for NewBook typically varies based on the number of units managed and the specific features required, with options for monthly or annual payments. Compared to similar products, users often highlight NewBook's superior customer support and ease of use, which contribute to its strong reputation in the hotel management industry.

$150 Monthly

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$150 Monthly

Free Trial is available →

Get a free price quote

Tailored to your specific needs

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Product Insights

Streamlined Operations: InnRoad simplifies complex hotel management tasks, allowing staff to focus on delivering exceptional guest experiences rather than getting bogged down in administrative duties.
Increased Revenue: By optimizing room rates and availability across multiple channels, InnRoad helps hotels maximize their earning potential without risking overbookings.
Real-Time Data Access: InnRoad provides instant access to critical data, enabling hotel managers to make informed decisions quickly, based on the latest information.
Enhanced Guest Satisfaction: With features that streamline the check-in process and personalize guest interactions, InnRoad plays a crucial role in improving overall guest satisfaction and loyalty.
Cost Efficiency: By automating routine tasks and optimizing resource allocation, InnRoad helps reduce operational costs, contributing to a healthier bottom line for hotels.
Centralized Control: InnRoad's centralized platform allows for the management of multiple properties from a single dashboard, making it easier for hotel groups to maintain consistency and quality across locations.
Improved Online Presence: Through seamless integration with online travel agencies and booking platforms, InnRoad enhances a hotel's visibility and attractiveness to potential guests.
Customizable Reports: InnRoad offers a wide range of customizable reporting tools, giving hotels the insights they need to track performance and identify areas for improvement.
Scalability: Whether managing a small boutique hotel or a large resort, InnRoad's flexible system scales to meet the needs of any size property, supporting growth without the need for significant additional investment.
Compliance and Security: InnRoad ensures that hotels comply with industry regulations and standards, while also providing robust security measures to protect sensitive guest and operational data.
24/7 Support: InnRoad offers round-the-clock customer support, ensuring that any issues can be quickly addressed, minimizing downtime and disruption to hotel operations.
Integration Capabilities: With the ability to integrate with a wide range of third-party systems and services, InnRoad allows hotels to create a tech ecosystem that meets their unique needs.
Mobile Accessibility: InnRoad's mobile-friendly design ensures that hotel managers and staff can access the system on the go, providing flexibility and ensuring they can respond to needs in real-time.
Environmental Sustainability: By promoting paperless operations and more efficient resource management, InnRoad supports hotels in their efforts to reduce their environmental footprint.

Increased Efficiency: Automate routine tasks such as booking confirmations and guest check-ins, freeing up staff to focus on personalized guest services.
Enhanced Guest Experience: Provide guests with a seamless booking process and personalized communication, improving overall satisfaction and loyalty.
Real-Time Data Access: Access up-to-date information on room availability, pricing, and guest preferences, enabling informed decision-making.
Revenue Optimization: Utilize dynamic pricing tools to adjust room rates based on demand, maximizing revenue during peak periods.
Comprehensive Reporting: Generate detailed reports on occupancy rates, revenue, and guest demographics, aiding in strategic planning and performance analysis.
Centralized Management: Manage multiple properties from a single platform, ensuring consistency and streamlined operations across locations.
Improved Communication: Facilitate better communication between departments through integrated messaging and task management features.
Cost Savings: Reduce operational costs by minimizing manual processes and errors, leading to more efficient resource allocation.
Scalability: Easily scale the software to accommodate business growth, whether adding new properties or expanding services.
Enhanced Security: Protect sensitive guest information with robust security measures, ensuring compliance with data protection regulations.
Customizable Solutions: Tailor the software to meet specific business needs, from branding to unique operational workflows.
Mobile Accessibility: Manage operations on-the-go with mobile-friendly interfaces, allowing staff to respond to tasks and guest needs promptly.
Integration Capabilities: Seamlessly integrate with other systems such as payment gateways, CRM, and accounting software, creating a cohesive tech ecosystem.
Enhanced Marketing: Utilize guest data to create targeted marketing campaigns, driving repeat business and increasing direct bookings.
24/7 Support: Access round-the-clock customer support to resolve issues quickly, minimizing downtime and maintaining smooth operations.

Property Management: Manage reservations and update inventory and rates from a single location. Coordinate housekeeping tasks by prioritizing and assigning duties to staff.
Guest Handling: Ensure an effortless booking experience with quick booking confirmations, multi-room and group reservations and a mobile-friendly application. Attract more direct bookings by guaranteeing the best rates on the website. Enhance guest stays by upscaling services and products.
Booking Channel: Connect with top-rated OTA’s like Expedia, Airbnb, Tripadvisor and Booking.com and manage them efficiently by customizing rates and dates from a single place to prevent overbooking. Sync all bookings automatically.
Revenue Management: Customize occupancy and revenue goals and access real-time predictive analytics. Monitor daily, weekly and monthly goals and compare them with previous years’ performances.
Surge Alerts: Prevent double occupancy and overbooking and ensure maximum revenue by leveraging surge alerts. Update rates and inventory for dates during maximum occupancy.
Secure Payments: It is PCI-DSS and GDPR compliant with end-to-end encryption and helps process credit card payments safely. With negotiated processing charges and a centralized payment dashboard, manage expenses, chargebacks and deposits.
Analytics: Generate reports such as net sales, room forecasting and daily flash using its reporting capabilities. Track highest performing booking channels. The demand management feature aids in analyzing performances and tracking the average daily rate (ADR).

Online Booking Engine: Seamlessly integrates with your website to allow guests to book rooms directly, reducing the need for third-party booking platforms.
Channel Management: Synchronizes room availability and rates across multiple online travel agencies (OTAs) in real-time, minimizing the risk of overbookings.
Automated Guest Communication: Sends personalized emails and SMS messages to guests for booking confirmations, pre-arrival information, and post-stay surveys.
Dynamic Pricing: Adjusts room rates based on demand, occupancy, and market trends to maximize revenue without manual intervention.
Housekeeping Management: Tracks room status and assigns tasks to housekeeping staff, ensuring rooms are cleaned and ready for new guests efficiently.
Integrated Payment Processing: Allows for secure, PCI-compliant transactions directly through the platform, supporting various payment methods including credit cards and digital wallets.
Reporting and Analytics: Provides detailed reports on occupancy rates, revenue, and guest demographics, helping you make data-driven decisions.
Guest CRM: Maintains comprehensive profiles of guests, including their preferences and past stays, to enhance personalized service and marketing efforts.
Mobile App: Offers a mobile application for staff to manage reservations, check-ins, and housekeeping tasks on the go, improving operational efficiency.
Event Management: Facilitates the planning and execution of events, from small meetings to large conferences, with tools for scheduling, invoicing, and attendee management.
Multi-Property Management: Enables centralized control over multiple properties, allowing for consistent policies and streamlined operations across locations.
Third-Party Integrations: Connects with various third-party systems such as accounting software, point-of-sale systems, and keyless entry solutions to create a cohesive technology ecosystem.
Customizable Templates: Offers a range of customizable templates for invoices, emails, and reports, ensuring that all communications and documents align with your brand identity.
24/7 Support: Provides round-the-clock customer support to address any issues or questions, ensuring minimal disruption to your operations.

Product Ranking

#12

among all
Hotel Management Software

#23

among all
Hotel Management Software

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Analyst Rating Summary

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User Sentiment Summary

90%

of users recommend this product

InnRoad has a 'excellent' User Satisfaction Rating of 90% when considering 417 user reviews from 3 recognized software review sites.

98%

of users recommend this product

NewBook has a 'excellent' User Satisfaction Rating of 98% when considering 74 user reviews from 2 recognized software review sites.

2.5 (2)

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4.51 (218)

4.86 (37)

4.5 (197)

4.9 (37)

Awards

Synopsis of User Ratings and Reviews

Streamlined Operations: InnRoad offers a comprehensive suite of tools that can be used to manage all aspects of a hotel's operations, from reservations and housekeeping to accounting and reporting. This can help to save time and improve efficiency.

Improved Guest Experience: The platform includes features that can help hotels to provide a better guest experience, such as online booking, mobile check-in, and guest messaging. This can lead to increased guest satisfaction and loyalty.

Increased Revenue: InnRoad can help hotels to increase revenue by providing tools for managing rates and inventory, as well as by offering integrations with online travel agencies (OTAs). This can help hotels to attract more guests and generate more bookings.

Streamlined Check-in/Check-out: Users appreciate the ease of managing guest check-ins and check-outs, with features like automated processes and digital key capabilities.

Centralized Guest Management: The ability to access and manage guest information from a single platform is a major plus, simplifying communication and record-keeping.

Real-time Reporting: Users find the real-time reporting features invaluable for tracking key performance indicators (KPIs) like occupancy rates and revenue, allowing for informed decision-making.

Improved Communication: NewBook's communication tools, such as automated messaging and guest surveys, help hotels enhance guest engagement and satisfaction.

Integration with Other Systems: The ability to integrate NewBook with other hotel management systems, like payment gateways and channel management platforms, streamlines operations and reduces manual tasks.

Limited Functionality: InnRoad may not be suitable for larger hotels or those with complex needs due to its limitations in features and integrations.

Usability Challenges: Users have reported that the software can be difficult to navigate and use, with a steep learning curve and a lack of intuitive design.

Customer Support Issues: Some users have expressed dissatisfaction with the level of customer support provided by InnRoad, citing slow response times and unhelpful support staff.

Limited Reporting Options: Some users have found the reporting features to be limited, making it difficult to track key performance indicators like occupancy rates and revenue per available room (RevPAR). For example, they may not be able to generate reports on specific date ranges or filter data by guest type.

Steep Learning Curve: The software's interface can be complex and require significant training for staff to master. This can lead to frustration and slow adoption, especially for smaller hotels with limited IT resources.

Integration Challenges: Integrating NewBook with other hotel systems, such as property management systems (PMS) or channel management platforms, can be challenging. This can lead to data inconsistencies and manual workarounds, increasing the risk of errors and reducing efficiency.

Lack of Mobile Functionality: Some users have reported that NewBook lacks robust mobile functionality, making it difficult for staff to manage tasks and access information on the go. This can be a significant drawback for hotels with a mobile workforce.

InnRoad has garnered a mixed bag of feedback from its users over the past year. Some hoteliers sing its praises for its user-friendly interface and its ability to streamline hotel management tasks, leading to improved efficiency. On the flip side, others point out its hefty price tag and the absence of certain features as drawbacks. A recurring theme in positive reviews is the software's comprehensive reservation system, which seamlessly integrates with a hotel's website and automates connections with third-party booking platforms, minimizing the risk of overbooking or double-booking. Users also appreciate the ability to create packages and bundles with varying rate structures, catering to different guest preferences. However, some users find the interface, which relies heavily on small icons with minimal text, to have a steep learning curve initially. Despite this, the overall consensus is that InnRoad is a reliable and robust software solution for hotels seeking to enhance their operational efficiency. It's particularly well-suited for establishments that handle a high volume of bookings and require a system that can automate tasks and reduce manual errors.

Is NewBook a breath of fresh air in the often stuffy world of hotel management software, or is it just another chapter in the same old story? While NewBook markets itself as a comprehensive solution for hotels, motels, hostels, and short-term rentals, user experiences over the past year have been mixed. A standout feature praised by many users is the integrated channel manager, which simplifies managing listings across multiple platforms, eliminating the need for separate booking engines. However, some users have reported that the learning curve for the software can be steep, particularly for those unfamiliar with property management systems. NewBook's SMS marketing tools, allowing for in-system guest upgrades, are seen as a plus for boosting revenue. However, some users have expressed frustration with occasional glitches and the lack of certain advanced reporting features found in competitor products. Overall, NewBook seems best suited for small to medium-sized accommodation businesses seeking an all-in-one solution with a strong focus on online bookings and guest communication, but those with complex operational needs might find it lacking in certain areas.

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FAQ

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Which Hotel Management Software is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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