InnRoad vs roomMaster

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Our analysts compared InnRoad vs roomMaster based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

roomMaster Software Tool

Product Basics

innRoad is a cloud-based property management system that is designed to meet hospitality industry requirements. It lets users create and manage reservations through mobile devices. It helps prioritize and assign housekeeping tasks to staff members based on guest arrival time. It empowers users to connect with leading online travel agents to sync rates and mitigate overbooking risks. Some of its modules include detailed reporting, multi-currency capabilities, surge alerts and more.

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roomMaster is a property management system that helps businesses satisfy guests and optimize their property’s profitability. Its front desk management module involves handling reservations, walkins, check-ins, check-outs and postings. It leverages data to derive useful insights for enhancing guest experiences and revenue. It manages revenue streams, payments, accounts and taxes with robust bookkeeping.
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$150 Monthly
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Tailored to your specific needs
$195 Monthly
Get a free price quote
Tailored to your specific needs
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Chromebook
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Cloud
On-Premise
Mobile
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Mobile

Product Assistance

Documentation
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Live Online
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Streamlined Operations: InnRoad simplifies complex hotel management tasks, allowing staff to focus on delivering exceptional guest experiences rather than getting bogged down in administrative duties.
  • Increased Revenue: By optimizing room rates and availability across multiple channels, InnRoad helps hotels maximize their earning potential without risking overbookings.
  • Real-Time Data Access: InnRoad provides instant access to critical data, enabling hotel managers to make informed decisions quickly, based on the latest information.
  • Enhanced Guest Satisfaction: With features that streamline the check-in process and personalize guest interactions, InnRoad plays a crucial role in improving overall guest satisfaction and loyalty.
  • Cost Efficiency: By automating routine tasks and optimizing resource allocation, InnRoad helps reduce operational costs, contributing to a healthier bottom line for hotels.
  • Centralized Control: InnRoad's centralized platform allows for the management of multiple properties from a single dashboard, making it easier for hotel groups to maintain consistency and quality across locations.
  • Improved Online Presence: Through seamless integration with online travel agencies and booking platforms, InnRoad enhances a hotel's visibility and attractiveness to potential guests.
  • Customizable Reports: InnRoad offers a wide range of customizable reporting tools, giving hotels the insights they need to track performance and identify areas for improvement.
  • Scalability: Whether managing a small boutique hotel or a large resort, InnRoad's flexible system scales to meet the needs of any size property, supporting growth without the need for significant additional investment.
  • Compliance and Security: InnRoad ensures that hotels comply with industry regulations and standards, while also providing robust security measures to protect sensitive guest and operational data.
  • 24/7 Support: InnRoad offers round-the-clock customer support, ensuring that any issues can be quickly addressed, minimizing downtime and disruption to hotel operations.
  • Integration Capabilities: With the ability to integrate with a wide range of third-party systems and services, InnRoad allows hotels to create a tech ecosystem that meets their unique needs.
  • Mobile Accessibility: InnRoad's mobile-friendly design ensures that hotel managers and staff can access the system on the go, providing flexibility and ensuring they can respond to needs in real-time.
  • Environmental Sustainability: By promoting paperless operations and more efficient resource management, InnRoad supports hotels in their efforts to reduce their environmental footprint.
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  • Simplify Management: Manage the entire guest journey from check-ins to check-outs, including every additional purchase, restaurant and bar bills, and more. Deliver a contactless experience and promote social distancing by installing ICRTouch POS systems. 
  • Optimize Rent Structures: Improve revenue and charge optimum rates using the pricing engine to automatically quote accurate rates across channels based on customer profile, length of stay, booking channel, discount coupons and other business-specific metrics. 
  • Improve Sales and Marketing: Maintain an integrated database of guests and inquiries and drive repeat bookings by tracking prospects and instigating targeted campaigns. Automate inventory and information syncing across distribution channels, GDS, booking engines and PMS using IQ-Worldlink engine. 
  • Streamline Event Scheduling: Offer meeting rooms, spas, tours and other activities with a native event management module. Showcase activities on POS, combine charges and bill directly to guest folios. Keep external vendors informed with an interactive cloud calendar. 
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  • Property Management: Manage reservations and update inventory and rates from a single location. Coordinate housekeeping tasks by prioritizing and assigning duties to staff. 
  • Guest Handling: Ensure an effortless booking experience with quick booking confirmations, multi-room and group reservations and a mobile-friendly application. Attract more direct bookings by guaranteeing the best rates on the website. Enhance guest stays by upscaling services and products.  
  • Booking Channel: Connect with top-rated OTA’s like Expedia, Airbnb, Tripadvisor and Booking.com and manage them efficiently by customizing rates and dates from a single place to prevent overbooking. Sync all bookings automatically. 
  • Revenue Management: Customize occupancy and revenue goals and access real-time predictive analytics. Monitor daily, weekly and monthly goals and compare them with previous years’ performances.
  • Surge Alerts: Prevent double occupancy and overbooking and ensure maximum revenue by leveraging surge alerts. Update rates and inventory for dates during maximum occupancy.
  • Secure Payments: It is PCI-DSS and GDPR compliant with end-to-end encryption and helps process credit card payments safely. With negotiated processing charges and a centralized payment dashboard, manage expenses, chargebacks and deposits.
  • Analytics: Generate reports such as net sales, room forecasting and daily flash using its reporting capabilities. Track highest performing booking channels. The demand management feature aids in analyzing performances and tracking the average daily rate (ADR).  
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  • Front Desk and Housekeeping: Manage reservations, check-ins, check-outs and walk-ins. View prices, availability and use the drag-and-drop feature for room assignments. Divide bills and facilitate automatic charges. Easily update room cleanings and schedule maintenance. 
  • Occupancy Manager: Forecast reservations by consolidating data from all channels, including OTAs. Create a waitlist and send automated pre-arrival and post-departure emails to improve guest satisfaction. Increase sales through group bookings like corporate events, weddings and parties. 
  • Revenue Management: Optimize rates to maximize revenue with robust yield management tools and integrations. Track a property’s performance through 130+ in-built reports and customizable assessments. Streamline revenue streams, payments, taxes and accounts intuitive bookkeeping. 
  • Booking Engine: Increase direct bookings with a powerful booking engine. Facilitate automatic rate and inventory updates and yield rate modification. Ensure secure payments with end-to-end encryption and PCI compliance. 
  • Channel Manager: Connect with 55+ OTAs, including Expedia, Airbnb and more, to increase bookings. Ensure rate and inventory synchronization to avoid overbookings. Maintain and control rate parity, rate closeouts, inventory allocations and length of stay restrictions. Add new channels and seamlessly connect with the global distribution system. 
  • Add On Modules: 
    • IQ Gift Cards: Create personalized gift cards or select from standard designs for customers without a transaction fee. Configure cards to be accepted at all outlets.  
    • IQ Schedule: Manage tours, activities, meeting rooms, spa with automated guest service scheduling. Integrate with iQ point of sale and credit card module.  
    • IQ Anywhere: Allow remote access via tablets, smartphones and computers from any web browser. Access front desk, housekeeping, sales, maintenance and security updates.  
    • IQ Messenger: Receive daily updates on property’s occupancy, forecast and day-end information via email or text. 
    • IQ Scan: Scan driver’s licenses from specific countries and passports of all countries. Automatically transfers data to the PMS. 
    • IQ Key Locks: Ensure perfect key for guests always. Add up to three rooms on one key. Allow authorization for other hotel amenities like a swimming pool, gym and more. 
    • IQ-CRM: Amalgamate guest history, travel agent commissions and financial information of all properties into one centralized database.  
    • Import and Export Module: Integrate journal transaction data according to days with accounting platforms. 
  • Guestfolio Integration: Facilitate better engagement and insight by extracting guest reservation history. Deliver updates throughout the travel cycle. Send automated messages and track all communication. 
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Product Ranking

#12

among all
Hotel Management Software

#51

among all
Hotel Management Software

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Analyst Rating Summary

73
80
67
81
75
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95
91
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Rate Management
Groups and Allotment Management
Platform Capability
Rate Management
Groups and Allotment Management
Integrations and Extensibility

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

InnRoad
roomMaster
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 67 75 95 70 89 98 73 75 80 81 79 91 57 73 93 74 77 71 0 25 50 75 100
67%
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83%
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77%
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89%
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67%
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78%
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22%
76%
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76%
4%
20%
80%
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80%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

33%
0%
67%
80%
0%
20%

User Sentiment Summary

Excellent User Sentiment 417 reviews
Great User Sentiment 57 reviews
90%
of users recommend this product

InnRoad has a 'excellent' User Satisfaction Rating of 90% when considering 417 user reviews from 3 recognized software review sites.

84%
of users recommend this product

roomMaster has a 'great' User Satisfaction Rating of 84% when considering 57 user reviews from 2 recognized software review sites.

2.5 (2)
4.2 (4)
4.51 (218)
n/a
4.5 (197)
4.2 (53)

Awards

InnRoad stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Streamlined Operations: InnRoad offers a comprehensive suite of tools that can be used to manage all aspects of a hotel's operations, from reservations and housekeeping to accounting and reporting. This can help to save time and improve efficiency.
Improved Guest Experience: The platform includes features that can help hotels to provide a better guest experience, such as online booking, mobile check-in, and guest messaging. This can lead to increased guest satisfaction and loyalty.
Increased Revenue: InnRoad can help hotels to increase revenue by providing tools for managing rates and inventory, as well as by offering integrations with online travel agencies (OTAs). This can help hotels to attract more guests and generate more bookings.
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Intuitive Interface: Users praise roomMaster for its user-friendly design, making it easy to navigate and perform tasks efficiently.
Comprehensive Features: From reservation management to reporting and guest history tracking, roomMaster offers a wide array of tools to handle various hotel operations.
Reliable Performance: Users appreciate the system's stability and dependability in managing day-to-day hotel operations smoothly.
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Limited Functionality: InnRoad may not be suitable for larger hotels or those with complex needs due to its limitations in features and integrations.
Usability Challenges: Users have reported that the software can be difficult to navigate and use, with a steep learning curve and a lack of intuitive design.
Customer Support Issues: Some users have expressed dissatisfaction with the level of customer support provided by InnRoad, citing slow response times and unhelpful support staff.
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Reporting limitations: Users express frustration with the inflexibility and limitations of the reporting features, making it difficult to extract specific data for analysis and decision-making.
User interface: The user interface is considered outdated and not intuitive, leading to a steeper learning curve and reduced efficiency for staff.
Integration challenges: Integrating roomMaster with other hotel systems, such as point-of-sale or revenue management systems, can be complex and may require extensive customization.
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InnRoad has garnered a mixed bag of feedback from its users over the past year. Some hoteliers sing its praises for its user-friendly interface and its ability to streamline hotel management tasks, leading to improved efficiency. On the flip side, others point out its hefty price tag and the absence of certain features as drawbacks. A recurring theme in positive reviews is the software's comprehensive reservation system, which seamlessly integrates with a hotel's website and automates connections with third-party booking platforms, minimizing the risk of overbooking or double-booking. Users also appreciate the ability to create packages and bundles with varying rate structures, catering to different guest preferences. However, some users find the interface, which relies heavily on small icons with minimal text, to have a steep learning curve initially. Despite this, the overall consensus is that InnRoad is a reliable and robust software solution for hotels seeking to enhance their operational efficiency. It's particularly well-suited for establishments that handle a high volume of bookings and require a system that can automate tasks and reduce manual errors.

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Is roomMaster the master key to unlocking hotel management success? Users praise roomMaster for its user-friendly design, making it easy for staff to learn and use quickly. They also appreciate the comprehensive features, covering everything from reservations and guest check-in to accounting and marketing. This breadth of functionality allows hotels to manage most of their operations within a single system, streamlining workflows and reducing the need for multiple software solutions. Affordability is another highlighted strength, making it accessible to a wider range of hotels, including smaller independent properties. However, some users point out that while roomMaster caters well to smaller hotels, it may not have the advanced features required by larger chains or resorts with more complex needs. For instance, some users mention limitations in the reporting functionality or a desire for more robust integrations with third-party systems. Despite these drawbacks, users generally agree that roomMaster offers a solid foundation for managing day-to-day hotel operations, particularly for independent hotels, boutique properties, and smaller chains seeking an all-in-one solution that's both powerful and budget-friendly.

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