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NewBook vs Resort Data Processing

Last Updated: November 18th, 2024

Our analysts compared NewBook vs Resort Data Processing based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

NewBook is a comprehensive software solution designed to streamline hotel management tasks, making it ideal for hotels, resorts, and property managers seeking efficiency and enhanced guest experiences. The platform offers a range of features including online booking, guest communication, and automated billing, which collectively simplify daily operations. Users appreciate its intuitive interface and robust reporting tools, which provide valuable insights into business performance.

One of the standout benefits of NewBook is its ability to integrate with various third-party applications, allowing for a seamless workflow. This flexibility makes it particularly suitable for properties of all sizes, from boutique hotels to large resorts. The software's cloud-based nature ensures accessibility from any device, enhancing convenience for managers on the go.

Pricing for NewBook typically varies based on the number of units managed and the specific features required, with options for monthly or annual payments. Compared to similar products, users often highlight NewBook's superior customer support and ease of use, which contribute to its strong reputation in the hotel management industry.

Resort data processing is a one-stop platform for managing all types of property. Streamline the booking experience with robust, intuitive technology. It works with resorts, vacation rentals, condominiums, motels, boutiques, independent hotels and more. It offers cloud-based and an on-premise option. The integrated booking engine with a built-in CMS makes it easy to book, upsell products and increase revenue.

$150 Monthly

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$500 Monthly

Free Trial is available →

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Tailored to your specific needs

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Product Insights

Increased Efficiency: Automate routine tasks such as booking confirmations and guest check-ins, freeing up staff to focus on personalized guest services.
Enhanced Guest Experience: Provide guests with a seamless booking process and personalized communication, improving overall satisfaction and loyalty.
Real-Time Data Access: Access up-to-date information on room availability, pricing, and guest preferences, enabling informed decision-making.
Revenue Optimization: Utilize dynamic pricing tools to adjust room rates based on demand, maximizing revenue during peak periods.
Comprehensive Reporting: Generate detailed reports on occupancy rates, revenue, and guest demographics, aiding in strategic planning and performance analysis.
Centralized Management: Manage multiple properties from a single platform, ensuring consistency and streamlined operations across locations.
Improved Communication: Facilitate better communication between departments through integrated messaging and task management features.
Cost Savings: Reduce operational costs by minimizing manual processes and errors, leading to more efficient resource allocation.
Scalability: Easily scale the software to accommodate business growth, whether adding new properties or expanding services.
Enhanced Security: Protect sensitive guest information with robust security measures, ensuring compliance with data protection regulations.
Customizable Solutions: Tailor the software to meet specific business needs, from branding to unique operational workflows.
Mobile Accessibility: Manage operations on-the-go with mobile-friendly interfaces, allowing staff to respond to tasks and guest needs promptly.
Integration Capabilities: Seamlessly integrate with other systems such as payment gateways, CRM, and accounting software, creating a cohesive tech ecosystem.
Enhanced Marketing: Utilize guest data to create targeted marketing campaigns, driving repeat business and increasing direct bookings.
24/7 Support: Access round-the-clock customer support to resolve issues quickly, minimizing downtime and maintaining smooth operations.

Enhanced Efficiency: Streamlines daily operations by automating routine tasks such as reservations, check-ins, and billing, allowing staff to focus on guest satisfaction.
Improved Guest Experience: Provides personalized service through detailed guest profiles, ensuring preferences and special requests are met consistently.
Centralized Data Management: Consolidates all property data into a single system, making it easier to access and manage information across departments.
Revenue Optimization: Utilizes dynamic pricing and yield management tools to maximize room rates and occupancy, boosting overall revenue.
Comprehensive Reporting: Generates detailed reports on various aspects of hotel operations, aiding in informed decision-making and strategic planning.
Seamless Integration: Integrates with other systems such as POS, CRM, and accounting software, ensuring smooth data flow and reducing manual entry errors.
Enhanced Security: Implements robust security measures to protect sensitive guest information and comply with data protection regulations.
Scalability: Adapts to the needs of properties of all sizes, from boutique hotels to large resorts, supporting growth and expansion.
Cost Savings: Reduces operational costs by minimizing manual processes and improving resource allocation.
Real-Time Updates: Provides real-time updates on room availability and status, enhancing coordination between front desk and housekeeping.
Guest Self-Service: Offers online booking and self-check-in options, catering to tech-savvy guests and reducing front desk congestion.
Enhanced Communication: Facilitates better communication between staff members through integrated messaging and task management features.
Customizable Solutions: Allows for customization to meet the unique needs of each property, ensuring a tailored fit for specific operational requirements.
Training and Support: Provides comprehensive training and ongoing support to ensure staff can effectively utilize the system and troubleshoot issues.
Environmental Impact: Reduces paper usage through digital records and automated processes, contributing to sustainability efforts.

Online Booking Engine: Seamlessly integrates with your website to allow guests to book rooms directly, reducing the need for third-party booking platforms.
Channel Management: Synchronizes room availability and rates across multiple online travel agencies (OTAs) in real-time, minimizing the risk of overbookings.
Automated Guest Communication: Sends personalized emails and SMS messages to guests for booking confirmations, pre-arrival information, and post-stay surveys.
Dynamic Pricing: Adjusts room rates based on demand, occupancy, and market trends to maximize revenue without manual intervention.
Housekeeping Management: Tracks room status and assigns tasks to housekeeping staff, ensuring rooms are cleaned and ready for new guests efficiently.
Integrated Payment Processing: Allows for secure, PCI-compliant transactions directly through the platform, supporting various payment methods including credit cards and digital wallets.
Reporting and Analytics: Provides detailed reports on occupancy rates, revenue, and guest demographics, helping you make data-driven decisions.
Guest CRM: Maintains comprehensive profiles of guests, including their preferences and past stays, to enhance personalized service and marketing efforts.
Mobile App: Offers a mobile application for staff to manage reservations, check-ins, and housekeeping tasks on the go, improving operational efficiency.
Event Management: Facilitates the planning and execution of events, from small meetings to large conferences, with tools for scheduling, invoicing, and attendee management.
Multi-Property Management: Enables centralized control over multiple properties, allowing for consistent policies and streamlined operations across locations.
Third-Party Integrations: Connects with various third-party systems such as accounting software, point-of-sale systems, and keyless entry solutions to create a cohesive technology ecosystem.
Customizable Templates: Offers a range of customizable templates for invoices, emails, and reports, ensuring that all communications and documents align with your brand identity.
24/7 Support: Provides round-the-clock customer support to address any issues or questions, ensuring minimal disruption to your operations.

Reservations: Allow users to make commission-free reservations. Manage all bookings from a single screen. Calculate packages for families, single rooms and multiple rooms. Check a guest’s history and customize the booking experience according to their preferences.
Housekeeping: Forecast housekeeping requirements like the number of staff, history and schedule daily tasks. Estimate daily cleaning time and net inspection time. Assign and manage everyday duties with a status screen.
Mobile Application: Allow users to make reservations using mobile phones and tablets. Incorporate them with booking engines, in-app texting, check-in and check-outs, increase efficiency and guest satisfaction.
Dashboard: Manage all tasks efficiently with individual dashboards for housekeeping, front-office and more. Look at the information on a priority basis on a single screen.
Integrated Payments: Accepts all credit cards. Process card authorizations, deposits from all devices. Fully PCI-DSS compliant.
POS Systems: Uses the global distribution system, internet billing and phone switches to make instant payments. Increase hotel revenue from add-on services.
Reporting Module: Offers over 400 types of editable reports that are adjustable to meet property's needs. Print reports, view them on-screen or export them to Adobe, Word, HTML, Excel and other formats.
Automated Communication: Send pre-arrival and post-departure emails to all who make reservations, including guests, owners and travel agents. Customize the content according to the target audience.

Product Ranking

#23

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#78

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Analyst Rating Summary

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User Sentiment Summary

98%

of users recommend this product

NewBook has a 'excellent' User Satisfaction Rating of 98% when considering 74 user reviews from 2 recognized software review sites.

81%

of users recommend this product

Resort Data Processing has a 'great' User Satisfaction Rating of 81% when considering 82 user reviews from 2 recognized software review sites.

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4.86 (37)

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4.9 (37)

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Awards

Synopsis of User Ratings and Reviews

Streamlined Check-in/Check-out: Users appreciate the ease of managing guest check-ins and check-outs, with features like automated processes and digital key capabilities.

Centralized Guest Management: The ability to access and manage guest information from a single platform is a major plus, simplifying communication and record-keeping.

Real-time Reporting: Users find the real-time reporting features invaluable for tracking key performance indicators (KPIs) like occupancy rates and revenue, allowing for informed decision-making.

Improved Communication: NewBook's communication tools, such as automated messaging and guest surveys, help hotels enhance guest engagement and satisfaction.

Integration with Other Systems: The ability to integrate NewBook with other hotel management systems, like payment gateways and channel management platforms, streamlines operations and reduces manual tasks.

Improved Guest Experience: Resort Data Processing can tailor guest experiences, such as remembering guest preferences for room temperature or offering personalized dining recommendations.

Streamlined Operations: The system can automate tasks like managing room availability, simplifying check-in/check-out processes, and tracking housekeeping schedules, freeing up staff for other tasks.

Data-Driven Insights: Resort Data Processing provides valuable data on guest behavior and preferences, enabling hotels to optimize pricing strategies, marketing campaigns, and staffing decisions.

Limited Reporting Options: Some users have found the reporting features to be limited, making it difficult to track key performance indicators like occupancy rates and revenue per available room (RevPAR). For example, they may not be able to generate reports on specific date ranges or filter data by guest type.

Steep Learning Curve: The software's interface can be complex and require significant training for staff to master. This can lead to frustration and slow adoption, especially for smaller hotels with limited IT resources.

Integration Challenges: Integrating NewBook with other hotel systems, such as property management systems (PMS) or channel management platforms, can be challenging. This can lead to data inconsistencies and manual workarounds, increasing the risk of errors and reducing efficiency.

Lack of Mobile Functionality: Some users have reported that NewBook lacks robust mobile functionality, making it difficult for staff to manage tasks and access information on the go. This can be a significant drawback for hotels with a mobile workforce.

Difficult to Use: Users have reported the system to be unintuitive and difficult to navigate, leading to frustration and wasted time.

Limited Reporting Functionality: Some users have expressed dissatisfaction with the limited reporting options available, making it challenging to extract meaningful insights from their data.

Lack of Integration Options: The lack of seamless integration with other commonly used hotel management software can create data silos and hinder operational efficiency.

Is NewBook a breath of fresh air in the often stuffy world of hotel management software, or is it just another chapter in the same old story? While NewBook markets itself as a comprehensive solution for hotels, motels, hostels, and short-term rentals, user experiences over the past year have been mixed. A standout feature praised by many users is the integrated channel manager, which simplifies managing listings across multiple platforms, eliminating the need for separate booking engines. However, some users have reported that the learning curve for the software can be steep, particularly for those unfamiliar with property management systems. NewBook's SMS marketing tools, allowing for in-system guest upgrades, are seen as a plus for boosting revenue. However, some users have expressed frustration with occasional glitches and the lack of certain advanced reporting features found in competitor products. Overall, NewBook seems best suited for small to medium-sized accommodation businesses seeking an all-in-one solution with a strong focus on online bookings and guest communication, but those with complex operational needs might find it lacking in certain areas.

User reviews suggest Resort Data Processing is a powerful tool for managing a variety of hotel tasks, but its learning curve can be steep and its performance can be sluggish at times. Users praise its robust features and affordability, particularly compared to competitors like Easy InnKeeping and Frontdesk Anywhere. However, some users find the software's interface to be less intuitive than desired, requiring more time to become proficient. For example, one user noted the extensive customization options for reports, confirmations, and folios, but also mentioned the initial setup and configuration felt cumbersome. This suggests Resort Data Processing is best suited for hotels with dedicated staff who can invest the time to learn the system's intricacies. Smaller hotels with limited staff or those seeking a more plug-and-play solution might find other options more user-friendly. Overall, Resort Data Processing offers a comprehensive suite of features at a competitive price, but potential users should be prepared for a learning curve.

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FAQ

How can I do a in-depth comparison of NewBook and Resort Data Processing? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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