Quore vs NewBook

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Our analysts compared Quore vs NewBook based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Quore is a cloud-based system that streamlines hospitality processes. It manages and resolves guest complaints and increases guest requests’ response time. It schedules, handles and tracks room cleaning, maintenance services and inspections. It drives real-time staff communication across properties.

It helps users make decisions using data trends to boost guest satisfaction. It tracks budgets across all expenses, accounts for invoices and adjusts spending based on forecasts.
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NewBook is a comprehensive software solution designed to streamline hotel management tasks, making it ideal for hotels, resorts, and property managers seeking efficiency and enhanced guest experiences. The platform offers a range of features including online booking, guest communication, and automated billing, which collectively simplify daily operations. Users appreciate its intuitive interface and robust reporting tools, which provide valuable insights into business performance.

One of the standout benefits of NewBook is its ability to integrate with various third-party applications, allowing for a seamless workflow. This flexibility makes it particularly suitable for properties of all sizes, from boutique hotels to large resorts. The software's cloud-based nature ensures accessibility from any device, enhancing convenience for managers on the go.

Pricing for NewBook typically varies based on the number of units managed and the specific features required, with options for monthly or annual payments. Compared to similar products, users often highlight NewBook's superior customer support and ease of use, which contribute to its strong reputation in the hotel management industry.

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$135 Monthly
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$150 Monthly
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Product Insights

  • Better Guest Experience: Provide guests a self-service experience from booking to check out. Ensure proactive request resolutions by tracking guest journeys and setting reminders. 
  • Extend Asset Lifecycles: Issue work orders, track asset readings and use the inventory trend analysis engine for preventive maintenance. 
  • Centralized Communications: Chat with guests, staff and managers using a unified platform. Share documents, to-do lists, DMs and memos across multiple teams and properties. 
  • Simplified Housekeeping: Perform virtual inspections, assign tasks and track progress with real-time notifications. Offers deep clean tracking, lost and found item tracking and a centralized view of room notices. 
  • Streamlined Operations: Keep track of payments, bookings, room status, staff attendance, asset lifecycles and guest journeys from a centralized dashboard. Automate recurring tasks like calendar syncing, rent collection, invoicing and more. 
  • Quick Reporting: Generate reports on multiple properties with a few clicks using a templates library. 
  • Increased Mobility: Access the platform from anywhere and allow staff to continue operations from remote locations with a native mobile app. 
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  • Increased Efficiency: Automate routine tasks such as booking confirmations and guest check-ins, freeing up staff to focus on personalized guest services.
  • Enhanced Guest Experience: Provide guests with a seamless booking process and personalized communication, improving overall satisfaction and loyalty.
  • Real-Time Data Access: Access up-to-date information on room availability, pricing, and guest preferences, enabling informed decision-making.
  • Revenue Optimization: Utilize dynamic pricing tools to adjust room rates based on demand, maximizing revenue during peak periods.
  • Comprehensive Reporting: Generate detailed reports on occupancy rates, revenue, and guest demographics, aiding in strategic planning and performance analysis.
  • Centralized Management: Manage multiple properties from a single platform, ensuring consistency and streamlined operations across locations.
  • Improved Communication: Facilitate better communication between departments through integrated messaging and task management features.
  • Cost Savings: Reduce operational costs by minimizing manual processes and errors, leading to more efficient resource allocation.
  • Scalability: Easily scale the software to accommodate business growth, whether adding new properties or expanding services.
  • Enhanced Security: Protect sensitive guest information with robust security measures, ensuring compliance with data protection regulations.
  • Customizable Solutions: Tailor the software to meet specific business needs, from branding to unique operational workflows.
  • Mobile Accessibility: Manage operations on-the-go with mobile-friendly interfaces, allowing staff to respond to tasks and guest needs promptly.
  • Integration Capabilities: Seamlessly integrate with other systems such as payment gateways, CRM, and accounting software, creating a cohesive tech ecosystem.
  • Enhanced Marketing: Utilize guest data to create targeted marketing campaigns, driving repeat business and increasing direct bookings.
  • 24/7 Support: Access round-the-clock customer support to resolve issues quickly, minimizing downtime and maintaining smooth operations.
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  • Property Management: Track the condition, brand, model and warranty of inventories and hotel assets. Ensure availability of adequate staff with an attendance tracking system that allows recording of employee’s time-off, vacation and sick days. 
  • Appliance Readings: Maintain and record boiler, pool chemical and meter readings electronically to prevent unforeseen mishaps. Customize checklists and preventive maintenance for operational compliance. 
  • Cloud Deployment: Streamline overall functionality from anywhere with a cloud-based platform powered by Amazon Web Services. Offers mobile applications for Android and iOS devices. 
  • Guest Services: Share and maintain an e-log book to store vital information ranging from check-ins, check-outs, wake-up calls to cash counts and ADA compliances. Ensure robust fulfillment of guest requests and complaints. 
  • Multilingual Interface: Enabled with 22 languages to help guests from diverse backgrounds communicate easily. 
  • Room Maintenance: Schedule and manage room cleanings, guestroom inspections and room status. Track lost and found items through its intuitive database. Prioritize tasks using the task management and tracking software. 
  • Real-Time Data Analysis: With an immersive property management dashboard, get property overviews, track average response time and guest satisfaction. Compare data and forecast sales to increase revenue. 
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  • Online Booking Engine: Seamlessly integrates with your website to allow guests to book rooms directly, reducing the need for third-party booking platforms.
  • Channel Management: Synchronizes room availability and rates across multiple online travel agencies (OTAs) in real-time, minimizing the risk of overbookings.
  • Automated Guest Communication: Sends personalized emails and SMS messages to guests for booking confirmations, pre-arrival information, and post-stay surveys.
  • Dynamic Pricing: Adjusts room rates based on demand, occupancy, and market trends to maximize revenue without manual intervention.
  • Housekeeping Management: Tracks room status and assigns tasks to housekeeping staff, ensuring rooms are cleaned and ready for new guests efficiently.
  • Integrated Payment Processing: Allows for secure, PCI-compliant transactions directly through the platform, supporting various payment methods including credit cards and digital wallets.
  • Reporting and Analytics: Provides detailed reports on occupancy rates, revenue, and guest demographics, helping you make data-driven decisions.
  • Guest CRM: Maintains comprehensive profiles of guests, including their preferences and past stays, to enhance personalized service and marketing efforts.
  • Mobile App: Offers a mobile application for staff to manage reservations, check-ins, and housekeeping tasks on the go, improving operational efficiency.
  • Event Management: Facilitates the planning and execution of events, from small meetings to large conferences, with tools for scheduling, invoicing, and attendee management.
  • Multi-Property Management: Enables centralized control over multiple properties, allowing for consistent policies and streamlined operations across locations.
  • Third-Party Integrations: Connects with various third-party systems such as accounting software, point-of-sale systems, and keyless entry solutions to create a cohesive technology ecosystem.
  • Customizable Templates: Offers a range of customizable templates for invoices, emails, and reports, ensuring that all communications and documents align with your brand identity.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or questions, ensuring minimal disruption to your operations.
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Product Ranking

#5

among all
Hotel Management Software

#23

among all
Hotel Management Software

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User Sentiment Summary

Excellent User Sentiment 27 reviews
Excellent User Sentiment 74 reviews
91%
of users recommend this product

Quore has a 'excellent' User Satisfaction Rating of 91% when considering 27 user reviews from 2 recognized software review sites.

98%
of users recommend this product

NewBook has a 'excellent' User Satisfaction Rating of 98% when considering 74 user reviews from 2 recognized software review sites.

4.3 (14)
n/a
n/a
4.86 (37)
4.8 (13)
4.9 (37)

Awards

Quore stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

NewBook stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Streamlined Operations: Quore helps hotels manage tasks and communication more efficiently, reducing the need for multiple systems and improving overall workflow.
Improved Guest Experience: By centralizing guest requests and feedback, Quore allows hotels to respond quickly and proactively, enhancing guest satisfaction.
Data-Driven Insights: Quore provides valuable data on guest preferences and operational performance, enabling hotels to make informed decisions and optimize their services.
Enhanced Team Collaboration: Quore facilitates seamless communication and collaboration among hotel staff, improving team efficiency and productivity.
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Streamlined Check-in/Check-out: Users appreciate the ease of managing guest check-ins and check-outs, with features like automated processes and digital key capabilities.
Centralized Guest Management: The ability to access and manage guest information from a single platform is a major plus, simplifying communication and record-keeping.
Real-time Reporting: Users find the real-time reporting features invaluable for tracking key performance indicators (KPIs) like occupancy rates and revenue, allowing for informed decision-making.
Improved Communication: NewBook's communication tools, such as automated messaging and guest surveys, help hotels enhance guest engagement and satisfaction.
Integration with Other Systems: The ability to integrate NewBook with other hotel management systems, like payment gateways and channel management platforms, streamlines operations and reduces manual tasks.
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Limited Integrations: Quore doesn't integrate with many popular hotel management systems, forcing users to manually input data or rely on workarounds.
Steep Learning Curve: The platform's interface can be complex and overwhelming for new users, requiring significant time and effort to master.
Lack of Customization: Quore's limited customization options can make it difficult to tailor the platform to specific hotel needs, leading to inefficiencies.
Customer Support Issues: Some users have reported slow response times and difficulty getting help from Quore's customer support team.
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Limited Reporting Options: Some users have found the reporting features to be limited, making it difficult to track key performance indicators like occupancy rates and revenue per available room (RevPAR). For example, they may not be able to generate reports on specific date ranges or filter data by guest type.
Steep Learning Curve: The software's interface can be complex and require significant training for staff to master. This can lead to frustration and slow adoption, especially for smaller hotels with limited IT resources.
Integration Challenges: Integrating NewBook with other hotel systems, such as property management systems (PMS) or channel management platforms, can be challenging. This can lead to data inconsistencies and manual workarounds, increasing the risk of errors and reducing efficiency.
Lack of Mobile Functionality: Some users have reported that NewBook lacks robust mobile functionality, making it difficult for staff to manage tasks and access information on the go. This can be a significant drawback for hotels with a mobile workforce.
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Is Quore truly at the "core" of efficient hotel operations, or is it just another suite hoping to check in? User reviews from the past year paint a somewhat mixed picture. While many appreciate Quore's comprehensive approach to managing hotel tasks, some have voiced concerns about its complexity and occasional glitches. Fans of the software rave about its ability to streamline communication between departments, citing the example of maintenance requests being automatically routed to the appropriate staff member. This, they say, reduces response times and improves accountability. However, several users have pointed out that the sheer number of features can be overwhelming, especially for smaller hotels with limited staff. The learning curve is steep, and training new employees on the system can be time-consuming. Another sticking point is the occasional bug or system slowdown, which can disrupt operations, particularly during peak hours. What sets Quore apart, according to users, is its focus on data-driven insights. The platform provides detailed reports on everything from guest requests to staff productivity, allowing managers to identify areas for improvement. This granular level of analysis is invaluable for optimizing operations and boosting profitability. However, some users have expressed a desire for more customization options within the reporting dashboard. Overall, Quore seems best suited for larger hotels or hotel groups with dedicated staff and a strong technological infrastructure. Its comprehensive feature set and data-driven approach can be a game-changer for those willing to invest the time and resources to fully utilize its capabilities. However, smaller hotels with limited budgets and staff may find it overwhelming and expensive.

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Is NewBook a breath of fresh air in the often stuffy world of hotel management software, or is it just another chapter in the same old story? While NewBook markets itself as a comprehensive solution for hotels, motels, hostels, and short-term rentals, user experiences over the past year have been mixed. A standout feature praised by many users is the integrated channel manager, which simplifies managing listings across multiple platforms, eliminating the need for separate booking engines. However, some users have reported that the learning curve for the software can be steep, particularly for those unfamiliar with property management systems. NewBook's SMS marketing tools, allowing for in-system guest upgrades, are seen as a plus for boosting revenue. However, some users have expressed frustration with occasional glitches and the lack of certain advanced reporting features found in competitor products. Overall, NewBook seems best suited for small to medium-sized accommodation businesses seeking an all-in-one solution with a strong focus on online bookings and guest communication, but those with complex operational needs might find it lacking in certain areas.

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