ResNexus vs NewBook

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Our analysts compared ResNexus vs NewBook based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

ResNexus is a cloud-based solution that helps hotels, campgrounds, bed and breakfasts, lodges, and vacation rentals book reservations for their properties. It offers an online booking engine, an ADA-compliant website, OTA integrations and back-office management.

It helps show inventory on online marketing channels, streamline operations, set parameters for automatic yield management and automate booking-specific communication. Other attributes include reservation management, guest detail storage, secure payments and business data analysis.

Automated email marketing helps deliver promotions, specials and newsletters to guests, increasing return rate. Sort and collapse current bookings to remove unwanted gaps and open up availability for potential reservations through unit optimization.

It also provides a guest portal, contactless check-ins, reservations calendar and grid, housekeeping, front desk, retail add-ons, gift certificates, point-of-sale, dynamic pricing, credit card processing, and more.

The product offers per-month, quarterly and annual pricing options. Custom pricing is also available based on property size and season-specific demands.

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NewBook is a comprehensive software solution designed to streamline hotel management tasks, making it ideal for hotels, resorts, and property managers seeking efficiency and enhanced guest experiences. The platform offers a range of features including online booking, guest communication, and automated billing, which collectively simplify daily operations. Users appreciate its intuitive interface and robust reporting tools, which provide valuable insights into business performance.

One of the standout benefits of NewBook is its ability to integrate with various third-party applications, allowing for a seamless workflow. This flexibility makes it particularly suitable for properties of all sizes, from boutique hotels to large resorts. The software's cloud-based nature ensures accessibility from any device, enhancing convenience for managers on the go.

Pricing for NewBook typically varies based on the number of units managed and the specific features required, with options for monthly or annual payments. Compared to similar products, users often highlight NewBook's superior customer support and ease of use, which contribute to its strong reputation in the hotel management industry.

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$30 Monthly
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$150 Monthly
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Small
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Product Assistance

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24/7 Live Support
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Product Insights

  • Increase Portfolio Visibility: Advertise portfolios on multiple distribution channels, popular OTAs and social media pages. Attract new prospects and prevent lost sales by tracking customer carts and sending recovery emails.
  • Design Websites Quickly: Establish a strong online presence by using a library of templates to build a rich website with business colors and logos. 
  • Customize Reservation Pricing: Provide personalized reservation pricing adjustments through membership programs like AAA, as well as flexible options and discounts for military personnel or seniors.
  • Maintain Brand Consistency: Customize the booking engine to match the website aesthetics. Offer a seamless experience to potential guests without redirecting them to unknown websites.
  • Enhance Guest Experiences: Showcase interactive property maps and other digital content for potential guests. Allow them to reserve units online and pay via their preferred mode. Send automated booking confirmations, invoices, welcome messages and feedback forms. The platform supports proptech like POS, smart locks, property Wi-Fi and more.
  • Reduce Risks: Eliminate fraudulent activities with the cloud-based PCI-compliant platform. Protect customer and transactional data through yearly third-party audits. Avoid revenue losses from last-minute cancellations using the built-in travel protection option.
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  • Increased Efficiency: Automate routine tasks such as booking confirmations and guest check-ins, freeing up staff to focus on personalized guest services.
  • Enhanced Guest Experience: Provide guests with a seamless booking process and personalized communication, improving overall satisfaction and loyalty.
  • Real-Time Data Access: Access up-to-date information on room availability, pricing, and guest preferences, enabling informed decision-making.
  • Revenue Optimization: Utilize dynamic pricing tools to adjust room rates based on demand, maximizing revenue during peak periods.
  • Comprehensive Reporting: Generate detailed reports on occupancy rates, revenue, and guest demographics, aiding in strategic planning and performance analysis.
  • Centralized Management: Manage multiple properties from a single platform, ensuring consistency and streamlined operations across locations.
  • Improved Communication: Facilitate better communication between departments through integrated messaging and task management features.
  • Cost Savings: Reduce operational costs by minimizing manual processes and errors, leading to more efficient resource allocation.
  • Scalability: Easily scale the software to accommodate business growth, whether adding new properties or expanding services.
  • Enhanced Security: Protect sensitive guest information with robust security measures, ensuring compliance with data protection regulations.
  • Customizable Solutions: Tailor the software to meet specific business needs, from branding to unique operational workflows.
  • Mobile Accessibility: Manage operations on-the-go with mobile-friendly interfaces, allowing staff to respond to tasks and guest needs promptly.
  • Integration Capabilities: Seamlessly integrate with other systems such as payment gateways, CRM, and accounting software, creating a cohesive tech ecosystem.
  • Enhanced Marketing: Utilize guest data to create targeted marketing campaigns, driving repeat business and increasing direct bookings.
  • 24/7 Support: Access round-the-clock customer support to resolve issues quickly, minimizing downtime and maintaining smooth operations.
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  • Booking: Accept real-time bookings online and via phone, with automated confirmation emails. Manage large bookings for weddings, conferences, reunions and more. View a snapshot of upcoming reservations for up to 90 days and check availability using the Reservation Grid.
  • Business Website: Add logos, headers, backgrounds and colors to meet branding preferences and create a seamless transition into the booking engine. Use custom HTML to edit the navigation bar. 
  • On-Site Services: Operate more efficiently and simplify on-site services by digitizing management with the following modules: 
    • Front Desk: Check guests into and out of properties and note personal details while making reservations to include in future check-ins, welcome and thank-you emails, ensuring a more personalized front desk experience. 
    • Housekeeping: Streamline processes using checklists and help employees perform efficiently. Keep track of all units through a comprehensive status chart that includes a cleaning schedule, a list of responsible staff, required cleaning type and time, and room status.
    • Guest Management: Decrease workload and manage guests with an intuitive interface and practical tools. Categorize guest history into interest groups based on patterns for targeted marketing schemes. Maintain PCI compliance for stored consumer data through third-party audits.
    • Property: Support and manage multiple properties with a single application, scalable according to business size and growth. Track check-ins and check-outs, anniversaries and surprise bookings on a unified dashboard using a reservation calendar. 
  • Marketing Channels: Integrate with popular online travel agencies (OTAs) like Expedia, Booking.com, TripAdvisor and Airbnb to increase virtual inventory visibility and boost occupancy rates.
  • Lightspeed Restaurant: Beneficial for restaurant owners, this cloud-based PoS system helps process orders, transfer charges, store and view data, and more. 
  • Retail and Gift Shop: Manage alternative revenue sources like gift and souvenir shops with a built-in POS system. Manage inventories, showcase items on a booking engine and upsell additional products and services to guests.
  • Direct Billing: Streamline the check-out process by creating house accounts for frequent customers. Bill room costs and other expenses to the parent company directly, bypassing reimbursement requests or expense reports. 
  • Yield Management: Align unit costs according to competition, season and volume with dynamic pricing. Choose occupancy limits, dates and rooms, and adjust prices automatically. 
  • Accounting: Track and manage sales, invoices and accounting data on the cloud through partnership with QuickBooks. Save time by exporting data whenever required and automating data entry. 
  • Reporting and Analysis: Make informed business decisions using more than 65 built-in reports. Keep track of daily finances and extract the most relevant data. Integrations with Google Analytics or custom analysis scripts are available. 
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  • Online Booking Engine: Seamlessly integrates with your website to allow guests to book rooms directly, reducing the need for third-party booking platforms.
  • Channel Management: Synchronizes room availability and rates across multiple online travel agencies (OTAs) in real-time, minimizing the risk of overbookings.
  • Automated Guest Communication: Sends personalized emails and SMS messages to guests for booking confirmations, pre-arrival information, and post-stay surveys.
  • Dynamic Pricing: Adjusts room rates based on demand, occupancy, and market trends to maximize revenue without manual intervention.
  • Housekeeping Management: Tracks room status and assigns tasks to housekeeping staff, ensuring rooms are cleaned and ready for new guests efficiently.
  • Integrated Payment Processing: Allows for secure, PCI-compliant transactions directly through the platform, supporting various payment methods including credit cards and digital wallets.
  • Reporting and Analytics: Provides detailed reports on occupancy rates, revenue, and guest demographics, helping you make data-driven decisions.
  • Guest CRM: Maintains comprehensive profiles of guests, including their preferences and past stays, to enhance personalized service and marketing efforts.
  • Mobile App: Offers a mobile application for staff to manage reservations, check-ins, and housekeeping tasks on the go, improving operational efficiency.
  • Event Management: Facilitates the planning and execution of events, from small meetings to large conferences, with tools for scheduling, invoicing, and attendee management.
  • Multi-Property Management: Enables centralized control over multiple properties, allowing for consistent policies and streamlined operations across locations.
  • Third-Party Integrations: Connects with various third-party systems such as accounting software, point-of-sale systems, and keyless entry solutions to create a cohesive technology ecosystem.
  • Customizable Templates: Offers a range of customizable templates for invoices, emails, and reports, ensuring that all communications and documents align with your brand identity.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or questions, ensuring minimal disruption to your operations.
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Product Ranking

#7

among all
Hotel Management Software

#23

among all
Hotel Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ResNexus
NewBook
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Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 81 82 81 80 98 93 54 84 80 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 297 reviews
Excellent User Sentiment 74 reviews
96%
of users recommend this product

ResNexus has a 'excellent' User Satisfaction Rating of 96% when considering 297 user reviews from 2 recognized software review sites.

98%
of users recommend this product

NewBook has a 'excellent' User Satisfaction Rating of 98% when considering 74 user reviews from 2 recognized software review sites.

4.5 (12)
n/a
4.8 (285)
4.86 (37)
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4.9 (37)

Awards

ResNexus stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

NewBook stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Booking Engine: The interface is highly customizable and integrates smoothly with existing property websites, according to 82% of reviews on the booking engine.
Customer Support: Every user is assigned a specialized point of contact for support to ensure better and faster responses, according to 89% of reviews on this aspect.
Reporting: 73% of users reviewing this feature said they were satisfied with the template library and ease of generating reports.
OTA Connections: Easily connects with every major OTA and maintains consistent data across every channel, according to 87% of reviews on OTA integrations.
Secondary Sources of Revenue: Supports ancillary income sources like gift shops, souvenir selling, restaurant POS and more, according to 81% of reviews on this aspect.
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Streamlined Check-in/Check-out: Users appreciate the ease of managing guest check-ins and check-outs, with features like automated processes and digital key capabilities.
Centralized Guest Management: The ability to access and manage guest information from a single platform is a major plus, simplifying communication and record-keeping.
Real-time Reporting: Users find the real-time reporting features invaluable for tracking key performance indicators (KPIs) like occupancy rates and revenue, allowing for informed decision-making.
Improved Communication: NewBook's communication tools, such as automated messaging and guest surveys, help hotels enhance guest engagement and satisfaction.
Integration with Other Systems: The ability to integrate NewBook with other hotel management systems, like payment gateways and channel management platforms, streamlines operations and reduces manual tasks.
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Lengthy Implementation: Onboarding and implementation are time-consuming and require technical expertise, according to 93% of reviews on performance.
User Interface: 63% of reviews on the UI mentioned that it’s not intuitive and involves a steep learning curve.
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Limited Reporting Options: Some users have found the reporting features to be limited, making it difficult to track key performance indicators like occupancy rates and revenue per available room (RevPAR). For example, they may not be able to generate reports on specific date ranges or filter data by guest type.
Steep Learning Curve: The software's interface can be complex and require significant training for staff to master. This can lead to frustration and slow adoption, especially for smaller hotels with limited IT resources.
Integration Challenges: Integrating NewBook with other hotel systems, such as property management systems (PMS) or channel management platforms, can be challenging. This can lead to data inconsistencies and manual workarounds, increasing the risk of errors and reducing efficiency.
Lack of Mobile Functionality: Some users have reported that NewBook lacks robust mobile functionality, making it difficult for staff to manage tasks and access information on the go. This can be a significant drawback for hotels with a mobile workforce.
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ResNexus is a robust property management platform that helps property managers manage hotels, campgrounds, restaurants and rental properties of all sizes. It offers direct connections to OTAs and marketing channels to increase reservations and revenue.With customizable reports, users can track their retail sales, marketing efforts and utilities. The system helps add incremental value to the business by facilitating retail and souvenir sales at the property and online.The platform offers a customizable booking engine that can easily integrate with existing property websites. Many users appreciate the vendor’s one-on-one customer support. Additionally, emergency support after regular work hours can assist with urgent issues and incidents.The overall sentiment of the product is positive, but users complain about the onboarding and implementation process being time-consuming. Also, the UI isn’t intuitive and involves a steep learning curve.This feature-rich software is a good choice for medium and large-sized property management enterprises. However, it can be overwhelming for small businesses without adequate technical expertise.

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Is NewBook a breath of fresh air in the often stuffy world of hotel management software, or is it just another chapter in the same old story? While NewBook markets itself as a comprehensive solution for hotels, motels, hostels, and short-term rentals, user experiences over the past year have been mixed. A standout feature praised by many users is the integrated channel manager, which simplifies managing listings across multiple platforms, eliminating the need for separate booking engines. However, some users have reported that the learning curve for the software can be steep, particularly for those unfamiliar with property management systems. NewBook's SMS marketing tools, allowing for in-system guest upgrades, are seen as a plus for boosting revenue. However, some users have expressed frustration with occasional glitches and the lack of certain advanced reporting features found in competitor products. Overall, NewBook seems best suited for small to medium-sized accommodation businesses seeking an all-in-one solution with a strong focus on online bookings and guest communication, but those with complex operational needs might find it lacking in certain areas.

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