ResNexus vs Resort Data Processing

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Our analysts compared ResNexus vs Resort Data Processing based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

ResNexus is a cloud-based solution that helps hotels, campgrounds, bed and breakfasts, lodges, and vacation rentals book reservations for their properties. It offers an online booking engine, an ADA-compliant website, OTA integrations and back-office management.

It helps show inventory on online marketing channels, streamline operations, set parameters for automatic yield management and automate booking-specific communication. Other attributes include reservation management, guest detail storage, secure payments and business data analysis.

Automated email marketing helps deliver promotions, specials and newsletters to guests, increasing return rate. Sort and collapse current bookings to remove unwanted gaps and open up availability for potential reservations through unit optimization.

It also provides a guest portal, contactless check-ins, reservations calendar and grid, housekeeping, front desk, retail add-ons, gift certificates, point-of-sale, dynamic pricing, credit card processing, and more.

The product offers per-month, quarterly and annual pricing options. Custom pricing is also available based on property size and season-specific demands.

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Resort data processing is a one-stop platform for managing all types of property. Streamline the booking experience with robust, intuitive technology. It works with resorts, vacation rentals, condominiums, motels, boutiques, independent hotels and more. It offers cloud-based and an on-premise option. The integrated booking engine with a built-in CMS makes it easy to book, upsell products and increase revenue.
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$30 Monthly
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Tailored to your specific needs
$500 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
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Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Increase Portfolio Visibility: Advertise portfolios on multiple distribution channels, popular OTAs and social media pages. Attract new prospects and prevent lost sales by tracking customer carts and sending recovery emails.
  • Design Websites Quickly: Establish a strong online presence by using a library of templates to build a rich website with business colors and logos. 
  • Customize Reservation Pricing: Provide personalized reservation pricing adjustments through membership programs like AAA, as well as flexible options and discounts for military personnel or seniors.
  • Maintain Brand Consistency: Customize the booking engine to match the website aesthetics. Offer a seamless experience to potential guests without redirecting them to unknown websites.
  • Enhance Guest Experiences: Showcase interactive property maps and other digital content for potential guests. Allow them to reserve units online and pay via their preferred mode. Send automated booking confirmations, invoices, welcome messages and feedback forms. The platform supports proptech like POS, smart locks, property Wi-Fi and more.
  • Reduce Risks: Eliminate fraudulent activities with the cloud-based PCI-compliant platform. Protect customer and transactional data through yearly third-party audits. Avoid revenue losses from last-minute cancellations using the built-in travel protection option.
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  • Enhanced Efficiency: Streamlines daily operations by automating routine tasks such as reservations, check-ins, and billing, allowing staff to focus on guest satisfaction.
  • Improved Guest Experience: Provides personalized service through detailed guest profiles, ensuring preferences and special requests are met consistently.
  • Centralized Data Management: Consolidates all property data into a single system, making it easier to access and manage information across departments.
  • Revenue Optimization: Utilizes dynamic pricing and yield management tools to maximize room rates and occupancy, boosting overall revenue.
  • Comprehensive Reporting: Generates detailed reports on various aspects of hotel operations, aiding in informed decision-making and strategic planning.
  • Seamless Integration: Integrates with other systems such as POS, CRM, and accounting software, ensuring smooth data flow and reducing manual entry errors.
  • Enhanced Security: Implements robust security measures to protect sensitive guest information and comply with data protection regulations.
  • Scalability: Adapts to the needs of properties of all sizes, from boutique hotels to large resorts, supporting growth and expansion.
  • Cost Savings: Reduces operational costs by minimizing manual processes and improving resource allocation.
  • Real-Time Updates: Provides real-time updates on room availability and status, enhancing coordination between front desk and housekeeping.
  • Guest Self-Service: Offers online booking and self-check-in options, catering to tech-savvy guests and reducing front desk congestion.
  • Enhanced Communication: Facilitates better communication between staff members through integrated messaging and task management features.
  • Customizable Solutions: Allows for customization to meet the unique needs of each property, ensuring a tailored fit for specific operational requirements.
  • Training and Support: Provides comprehensive training and ongoing support to ensure staff can effectively utilize the system and troubleshoot issues.
  • Environmental Impact: Reduces paper usage through digital records and automated processes, contributing to sustainability efforts.
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  • Booking: Accept real-time bookings online and via phone, with automated confirmation emails. Manage large bookings for weddings, conferences, reunions and more. View a snapshot of upcoming reservations for up to 90 days and check availability using the Reservation Grid.
  • Business Website: Add logos, headers, backgrounds and colors to meet branding preferences and create a seamless transition into the booking engine. Use custom HTML to edit the navigation bar. 
  • On-Site Services: Operate more efficiently and simplify on-site services by digitizing management with the following modules: 
    • Front Desk: Check guests into and out of properties and note personal details while making reservations to include in future check-ins, welcome and thank-you emails, ensuring a more personalized front desk experience. 
    • Housekeeping: Streamline processes using checklists and help employees perform efficiently. Keep track of all units through a comprehensive status chart that includes a cleaning schedule, a list of responsible staff, required cleaning type and time, and room status.
    • Guest Management: Decrease workload and manage guests with an intuitive interface and practical tools. Categorize guest history into interest groups based on patterns for targeted marketing schemes. Maintain PCI compliance for stored consumer data through third-party audits.
    • Property: Support and manage multiple properties with a single application, scalable according to business size and growth. Track check-ins and check-outs, anniversaries and surprise bookings on a unified dashboard using a reservation calendar. 
  • Marketing Channels: Integrate with popular online travel agencies (OTAs) like Expedia, Booking.com, TripAdvisor and Airbnb to increase virtual inventory visibility and boost occupancy rates.
  • Lightspeed Restaurant: Beneficial for restaurant owners, this cloud-based PoS system helps process orders, transfer charges, store and view data, and more. 
  • Retail and Gift Shop: Manage alternative revenue sources like gift and souvenir shops with a built-in POS system. Manage inventories, showcase items on a booking engine and upsell additional products and services to guests.
  • Direct Billing: Streamline the check-out process by creating house accounts for frequent customers. Bill room costs and other expenses to the parent company directly, bypassing reimbursement requests or expense reports. 
  • Yield Management: Align unit costs according to competition, season and volume with dynamic pricing. Choose occupancy limits, dates and rooms, and adjust prices automatically. 
  • Accounting: Track and manage sales, invoices and accounting data on the cloud through partnership with QuickBooks. Save time by exporting data whenever required and automating data entry. 
  • Reporting and Analysis: Make informed business decisions using more than 65 built-in reports. Keep track of daily finances and extract the most relevant data. Integrations with Google Analytics or custom analysis scripts are available. 
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  • Reservations: Allow users to make commission-free reservations. Manage all bookings from a single screen. Calculate packages for families, single rooms and multiple rooms. Check a guest’s history and customize the booking experience according to their preferences.  
  • Housekeeping: Forecast housekeeping requirements like the number of staff, history and schedule daily tasks. Estimate daily cleaning time and net inspection time. Assign and manage everyday duties with a status screen.  
  • Mobile Application: Allow users to make reservations using mobile phones and tablets. Incorporate them with booking engines, in-app texting, check-in and check-outs, increase efficiency and guest satisfaction. 
  • Dashboard: Manage all tasks efficiently with individual dashboards for housekeeping, front-office and more. Look at the information on a priority basis on a single screen. 
  • Integrated Payments: Accepts all credit cards. Process card authorizations, deposits from all devices. Fully PCI-DSS compliant. 
  • POS Systems: Uses the global distribution system, internet billing and phone switches to make instant payments. Increase hotel revenue from add-on services. 
  • Reporting Module: Offers over 400 types of editable reports that are adjustable to meet property's needs. Print reports, view them on-screen or export them to Adobe, Word, HTML, Excel and other formats. 
  • Automated Communication: Send pre-arrival and post-departure emails to all who make reservations, including guests, owners and travel agents. Customize the content according to the target audience. 
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Product Ranking

#7

among all
Hotel Management Software

#78

among all
Hotel Management Software

Find out who the leaders are

Analyst Rating Summary

79
85
81
83
82
91
81
98
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Platform Capability
Rate Management
Groups and Allotment Management
Reservation and Loyalty Management
Platform Capability
Housekeeping Management
Front Desk Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ResNexus
Resort Data Processing
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 81 82 81 80 98 93 54 84 80 83 91 98 94 96 74 72 97 77 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

60%
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User Sentiment Summary

Excellent User Sentiment 297 reviews
Great User Sentiment 82 reviews
96%
of users recommend this product

ResNexus has a 'excellent' User Satisfaction Rating of 96% when considering 297 user reviews from 2 recognized software review sites.

81%
of users recommend this product

Resort Data Processing has a 'great' User Satisfaction Rating of 81% when considering 82 user reviews from 2 recognized software review sites.

4.5 (12)
4.7 (3)
4.8 (285)
n/a
n/a
4.0 (79)

Awards

ResNexus stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated Resort Data Processing and concluded it earns best-in-class honors for Front Desk Management and Reservation and Loyalty Management.

Front Desk Management Award
Reservation and Loyalty Management Award

Synopsis of User Ratings and Reviews

Booking Engine: The interface is highly customizable and integrates smoothly with existing property websites, according to 82% of reviews on the booking engine.
Customer Support: Every user is assigned a specialized point of contact for support to ensure better and faster responses, according to 89% of reviews on this aspect.
Reporting: 73% of users reviewing this feature said they were satisfied with the template library and ease of generating reports.
OTA Connections: Easily connects with every major OTA and maintains consistent data across every channel, according to 87% of reviews on OTA integrations.
Secondary Sources of Revenue: Supports ancillary income sources like gift shops, souvenir selling, restaurant POS and more, according to 81% of reviews on this aspect.
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Improved Guest Experience: Resort Data Processing can tailor guest experiences, such as remembering guest preferences for room temperature or offering personalized dining recommendations.
Streamlined Operations: The system can automate tasks like managing room availability, simplifying check-in/check-out processes, and tracking housekeeping schedules, freeing up staff for other tasks.
Data-Driven Insights: Resort Data Processing provides valuable data on guest behavior and preferences, enabling hotels to optimize pricing strategies, marketing campaigns, and staffing decisions.
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Lengthy Implementation: Onboarding and implementation are time-consuming and require technical expertise, according to 93% of reviews on performance.
User Interface: 63% of reviews on the UI mentioned that it’s not intuitive and involves a steep learning curve.
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Difficult to Use: Users have reported the system to be unintuitive and difficult to navigate, leading to frustration and wasted time.
Limited Reporting Functionality: Some users have expressed dissatisfaction with the limited reporting options available, making it challenging to extract meaningful insights from their data.
Lack of Integration Options: The lack of seamless integration with other commonly used hotel management software can create data silos and hinder operational efficiency.
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ResNexus is a robust property management platform that helps property managers manage hotels, campgrounds, restaurants and rental properties of all sizes. It offers direct connections to OTAs and marketing channels to increase reservations and revenue.With customizable reports, users can track their retail sales, marketing efforts and utilities. The system helps add incremental value to the business by facilitating retail and souvenir sales at the property and online.The platform offers a customizable booking engine that can easily integrate with existing property websites. Many users appreciate the vendor’s one-on-one customer support. Additionally, emergency support after regular work hours can assist with urgent issues and incidents.The overall sentiment of the product is positive, but users complain about the onboarding and implementation process being time-consuming. Also, the UI isn’t intuitive and involves a steep learning curve.This feature-rich software is a good choice for medium and large-sized property management enterprises. However, it can be overwhelming for small businesses without adequate technical expertise.

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User reviews suggest Resort Data Processing is a powerful tool for managing a variety of hotel tasks, but its learning curve can be steep and its performance can be sluggish at times. Users praise its robust features and affordability, particularly compared to competitors like Easy InnKeeping and Frontdesk Anywhere. However, some users find the software's interface to be less intuitive than desired, requiring more time to become proficient. For example, one user noted the extensive customization options for reports, confirmations, and folios, but also mentioned the initial setup and configuration felt cumbersome. This suggests Resort Data Processing is best suited for hotels with dedicated staff who can invest the time to learn the system's intricacies. Smaller hotels with limited staff or those seeking a more plug-and-play solution might find other options more user-friendly. Overall, Resort Data Processing offers a comprehensive suite of features at a competitive price, but potential users should be prepared for a learning curve.

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