RMS Cloud vs eZee Absolute

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Our analysts compared RMS Cloud vs eZee Absolute based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

RMS is a cloud-based property and reservation management system that provides flexible and scalable offerings to the hospitality industry. It is designed for users to manage real time online bookings from across the world and is accessible from any device. It is fully integrated with the global distribution, allowing multi-properties to distribute inventory in multiple sites.

It provides direct connections to OTAs, facilitating commission-free booking while maximizing revenue.
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eZee Absolute is a robust platform offering solutions for serving all types of hotels. Manage resorts, hostels, bed & breakfasts, serviced apartments, guests houses, a chain of properties, and vacation rentals.

It’s supported in over 50 languages and functions in more than 170 countries. With over 500 integrations and 200 distribution channels, it connects with a global audience.
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$55 Monthly
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Tailored to your specific needs
$50 Monthly
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Streamline Operations: Consolidate portfolio data into a centralized, cloud-based platform. Access information from anywhere, market inventory across channels and track operations from a unified dashboard. 
  • Fill Vacancies Faster: Improve portfolio visibility by marketing units on multiple OTAs, ILS and GDS and manage every listing with a few clicks. Connects with more than 100 popular listing channels and offers a reservation engine to take direct bookings. 
  • Contactless Guest Experience: Guests can manage every aspect of their reservation and sign declaration forms to meet government compliance through individual portals. Integrate with third-party software for smart locks, key exchange systems, visitor management modules and more. 
  • Improve Business Decisions: Managers can make data-driven decisions using an interactive dashboard to track personalized metrics. Offers customizable dashboard templates for operations, finances and marketing. 
  • Save Resources: Reduce time spent on routine tasks like calendar syncing, transaction recording, invoicing, price fluctuation and more using automation. Avoid costs for third-party bookings using a native booking engine. 
  • Ensure Accountability: Offer team members individual portals and manage access levels based on user roles. Record every tracked change to promote accountability. Serves as a central repository of business interactions with guests and staff for quick year-end audits. 
  • Custom Integrations: Use an open API to connect with business-specific software and create well-connected stacks. Offers an integration marketplace for adding external partnered software. 
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  • Manage Frontdesk From Anywhere: Take bookings, manage check-ins and check-outs, and schedule housekeeping on the go with the cloud-based platform. Offers a mobile app for Android and iOS devices. 
  • Streamline Backend Administration: Connect with preferred payment gateways and automate bill collection, reminders, invoicing, bookkeeping, accounts payable and more. 
  • Efficient Team Management: Onboard multiple users, define roles and manage access levels with team handling tools. 
  • Add New Revenue Streams: Design and launch multiple campaigns, promotions and discounts based on users and channels. Upsell and cross-sell products like meal plans, souvenirs, tour guides and more with a point-of-sale system. 
  • Minimize Operating Cost: Take direct bookings using the native booking engine and avoid paying fees for third-party bookings via OTAs, GDS and ILS. 
  • Improve Portfolio Visibility: Market properties across 130 popular sales and marketing channels. Use a centralized module to update changes across every listing. Offers drag-and-drop tools, template libraries and website designing services for creating professional, mobile-optimized portfolio websites. 
  • Optimize Rent Structures: Monitor and analyze competitor rates on OTAs. Boost bookings and increase revenue by identifying ideal rents. 
  • Contactless Customer Experience: Offer customers self-service from booking to check-out with a mobile app to make reservations, send payments, request housekeeping and interact with managers. 
  • Identify Opportunities: Track personalized KPIs and drill down on opportunities using the revenue management module. 
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  • Dashboards: Manage in-house and backend operations with flexible dashboards and customizable widgets. Create and extract customized reports using a responsive report writer while boosting business intelligence with a 3D report engine. 
  • Guest Rewards: Offer guests customized loyalty programs like redeeming points for future visits. Guests can accumulate points for every visit and redeem them as discounts. 
    • SMS Marketing: Send targeted messages, special offers, booking confirmations, upcoming events and more. 
    • Electronic Direct Mail (EDM): Target specific audiences with relevant information by analyzing guest databases. 
  • Guest Experience: Access multiple benefits with unique module types and keep the customers engaged. 
    • Triggered Correspondence Tool: Communicate with customers by sending automated messages during and after stays to boost engagement, enhance marketing and operations. 
    • Targeted EDM: Create user-friendly email templates or professional campaigns using drag-and-drop elements like images, buttons, texts and links. 
    • Guest Portal: Book, track, manage bookings, check-in, check-out and make secure payments. 
  • Rate Manager: Avail flexible rate packages, discounts and seasonal tariffs for customers to book online. Use tools and marketing modules to promote rates, engaging a wider audience. 
  • Dynamic Pricing Engine: Fix and adjust rates based on the current market’s supply and demand. Automatically update rates according to the number of occupancies and distribute across websites, front-office, the GDS and third-party travel agents in real time. 
  • Book Now: Make reservations with a customized booking process. Upload, maintain rates and availability of rooms. Block selected rooms after booking confirmation. 
  • Point of Sale System (POS): Gain complete control over inventory, real-time reports, reporting, costing and reservations from a central system in the cloud. 
  • Owner Portal: Access complete information on the unit’s availability, track ongoing and upcoming bookings, print end of the month billing statements and make reservations from a centralized system. 
  • Staff Portal: Check staff productivity in real time. Set a timer for each task and track how long it takes to complete. Mark the status complete and send updates to the system. 
  • Trust Accounting: Manage and maintain funds like transactions and expenses between property managers and owners. Access complete owner details and transaction reports using the booking chart. 
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  • Central Reservation System: Streamline inventory, reservations and guest profiles from one place. Maintain centralized customer and travel agent profiles to access information at a glance. Get visual insights using graphs and reports on revenue, bookings, occupancy and more. 
  • Property Management System: Equip with all day-to-day functions of hotel operations. Overlook reservations and bookings, front office, housekeeping, hotel groups and billing. Schedule and send automated pre- and post-arrival emails, promotional emails and in-house emails. 
  • Point of Sale System: Optimize restaurant sales with the cloud-based POS system. Manage rates according to demand and alter menus. Coordinate dine-ins, room service and takeaways. Get a quick view of day close reports, restaurant inventory and shift timings to operate hassle-free. 
  • Booking Engine: Increase profits with the robust engine allowing guests to make reservations directly. Accept payment from over 60 vendors. Assess occupancy rates and high demand dates to manage pricing through yield management. Allow affiliate tracking to supervise all associated programs. v 
  • Channel Manager: Coordinate with all OTA channels, control reservations from a centralized dashboard and get instant updates on new bookings. Avoid rate disparity with a single repository of reservations and inventory aids. 
  • Reputation Management System: Build reputation online by responding to guests on reviews from one place. Strengthen marketing, hotel image and customer loyalty and engagement. 
  • Website Builder: Design an SEO-friendly website with a dedicated website builder. Set personalized themes ( fonts, backgrounds and colors) and choose from a range of template designs. 
  • Analytics: Get real-time insights on prices and visibility. Forecast booking trends to set prices better. Analyze in-depth reporting modules on occupancy, profits and ADR 
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Product Ranking

#36

among all
Hotel Management Software

#100

among all
Hotel Management Software

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Analyst Rating Summary

83
89
67
83
82
83
95
83
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Platform Capability
Groups and Allotment Management
Reservation and Loyalty Management
Rate Management
Rate Management
Reservation and Loyalty Management
Housekeeping Management
Platform Capability
Integrations and Extensibility

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

RMS Cloud
eZee Absolute
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 67 82 95 60 100 85 76 93 74 83 83 83 94 94 100 86 95 77 0 25 50 75 100
67%
0%
33%
83%
0%
17%
85%
0%
15%
85%
0%
15%
100%
0%
0%
83%
0%
17%
60%
0%
40%
100%
0%
0%
100%
0%
0%
89%
0%
11%
88%
0%
12%
100%
0%
0%
78%
0%
22%
89%
0%
11%
92%
0%
8%
88%
8%
4%
80%
0%
20%
80%
0%
20%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

67%
0%
33%
87%
0%
13%

User Sentiment Summary

Great User Sentiment 351 reviews
Excellent User Sentiment 528 reviews
88%
of users recommend this product

RMS Cloud has a 'great' User Satisfaction Rating of 88% when considering 351 user reviews from 2 recognized software review sites.

91%
of users recommend this product

eZee Absolute has a 'excellent' User Satisfaction Rating of 91% when considering 528 user reviews from 2 recognized software review sites.

4.5 (2)
n/a
n/a
4.55 (269)
4.4 (349)
4.6 (259)

Awards

SelectHub research analysts have evaluated RMS Cloud and concluded it earns best-in-class honors for Platform Capability.

Platform Capability Award

SelectHub research analysts have evaluated eZee Absolute and concluded it deserves the award for the Best Overall Hotel Management Software available today and earns best-in-class honors for Rate Management. eZee Absolute stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

Analysts' Pick Award
User Favorite Award
Rate Management Award

Synopsis of User Ratings and Reviews

User Friendly: RMS Cloud offers an easy-to-use interface, according to 74% of reviews on ease of use.
All-in-One Property Management: It consolidates every major workflow of a property management business in a unified platform, according to 81% of reviews on this aspect.
Financial Reporting: Every user that mentioned reporting said the system provides a comparatively more robust module than its competitors.
Support: 77% of users reviewing the support suite said the vendor offers quick and helpful responses to queries.
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Streamlined Operations: Many users appreciate eZee Absolute's comprehensive features, highlighting its ability to manage bookings, guest check-in/out, housekeeping, and billing efficiently from a central platform.
User-Friendly Interface: The system is praised for its intuitive design and ease of use, making it simple for staff to learn and navigate, even those with limited technical expertise.
Enhanced Guest Management: eZee Absolute enables hotels to create detailed guest profiles, track preferences, and personalize services, leading to improved guest satisfaction and loyalty.
Real-Time Reporting: The software provides hotels with access to real-time data and reports on various aspects of their operations, including occupancy rates, revenue, and staff performance, allowing for data-driven decision-making.
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Knowledge: There’s a lack of training material and support guides for self-guided issue resolutions, according to 62% of reviews on the knowledge base.
Customizations: 70% of reviews on this aspect mentioned that it’s tough to customize the platform without in-depth technical expertise.
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Limited Customization: Some users have expressed frustration with the limited customization options available within the software, particularly when it comes to reports and user interface elements.
Occasional Performance Issues: A few users have reported experiencing occasional slowdowns or glitches, especially during peak hours or when dealing with large amounts of data.
Learning Curve: While generally considered user-friendly, some users have noted that it can take some time to fully grasp all of the features and functionalities, especially for those who are new to hotel management software.
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RMS Cloud is an end-to-end platform that specializes in property management in the hospitality industry. According to reviews, it has an easy-to-use UI and helps streamline marketing, booking, payment, communication and accounting workflows from a unified platform. The vendor is also known for providing quick and helpful support. However, the solution only offers phone support. It has a limited knowledge base of training materials, and platform configurations require technical expertise. In conclusion, RMS Cloud can be less efficient for not-so-tech-savvy single landlords but is ideal for growing hotel and property management businesses and enterprises.

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Is eZee Absolute absolutely the right hotel management software for your business? User reviews from the past year suggest that eZee Absolute is a user-friendly and affordable option for hotels of all sizes, but particularly smaller businesses and independent hotels that may not have the budget for pricier enterprise solutions. Users praise its intuitive interface, making it easy to learn, even for staff who aren't tech-savvy. The software offers a wide range of features, including online booking, inventory management, and reporting, which can help improve a hotel's efficiency. One of the key differentiating factors is its affordability. Unlike subscription-based models, eZee Absolute is available for a one-time purchase, eliminating ongoing monthly or annual fees. This pricing structure makes it a cost-effective choice for budget-conscious businesses. However, some users have pointed out that while the software is generally reliable, customer support can be inconsistent. While some users report positive experiences, others have expressed frustration with response times and the level of assistance provided. Overall, eZee Absolute seems well-suited for smaller hotels and independent properties looking for an affordable and easy-to-use hotel management system. Its intuitive design and comprehensive features can streamline operations and enhance efficiency. However, potential users should be aware of the mixed reviews regarding customer support and weigh this factor against their specific needs and expectations. Remember that software reviews can be subjective, and it's always a good idea to thoroughly research and compare different options before making a decision.

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