Home > Hotel Management Software > RMS Cloud > RMS Cloud vs Hotello

RMS Cloud vs Hotello

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Our analysts compared RMS Cloud vs Hotello based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
RMS Cloud Software Tool
SelectHub Award Winner
Hotello Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

83 Detailed Analysis

User Sentiment

Great User Sentiment (351 Reviews)

Analyst Rating

81 Detailed Analysis

User Sentiment

Great User Sentiment (92 Reviews)
RMS is a cloud-based property and reservation management system that provides flexible and scalable offerings to the hospitality industry. It is designed for users to manage real time online bookings from across the world and is accessible from any device. It is fully integrated with the global distribution, allowing multi-properties to distribute inventory in multiple sites.

It provides direct connections to OTAs, facilitating commission-free booking while maximizing revenue.
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Hotello is a comprehensive software solution designed to streamline hotel management tasks, making it an ideal choice for small to medium-sized hotels seeking efficiency and organization. Its robust features include reservation management, guest check-in/check-out, billing, and reporting, which collectively enhance operational productivity. Users appreciate its intuitive interface and seamless integration with other systems, which simplifies daily operations and improves guest experiences.

Hotello stands out for its user-friendly design and reliable customer support, which are frequently highlighted in user reviews. The software's ability to handle multiple tasks efficiently makes it a valuable tool for hoteliers aiming to optimize their workflow. Pricing for Hotello typically falls within a moderate range, often based on the number of rooms or users, with options for monthly or annual payments, providing flexibility for different budgetary needs.

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$55 Monthly
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$180 Monthly
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Windows
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On-Premise
Mobile
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
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Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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Knowledge Base
24/7 Live Support

Product Insights

  • Streamline Operations: Consolidate portfolio data into a centralized, cloud-based platform. Access information from anywhere, market inventory across channels and track operations from a unified dashboard. 
  • Fill Vacancies Faster: Improve portfolio visibility by marketing units on multiple OTAs, ILS and GDS and manage every listing with a few clicks. Connects with more than 100 popular listing channels and offers a reservation engine to take direct bookings. 
  • Contactless Guest Experience: Guests can manage every aspect of their reservation and sign declaration forms to meet government compliance through individual portals. Integrate with third-party software for smart locks, key exchange systems, visitor management modules and more. 
  • Improve Business Decisions: Managers can make data-driven decisions using an interactive dashboard to track personalized metrics. Offers customizable dashboard templates for operations, finances and marketing. 
  • Save Resources: Reduce time spent on routine tasks like calendar syncing, transaction recording, invoicing, price fluctuation and more using automation. Avoid costs for third-party bookings using a native booking engine. 
  • Ensure Accountability: Offer team members individual portals and manage access levels based on user roles. Record every tracked change to promote accountability. Serves as a central repository of business interactions with guests and staff for quick year-end audits. 
  • Custom Integrations: Use an open API to connect with business-specific software and create well-connected stacks. Offers an integration marketplace for adding external partnered software. 
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  • Streamline Administration: Automate recurring tasks like bookkeeping, scheduling housekeeping activities, check-ins, check-outs and more. 
  • Manage From Anywhere: Get access from any remote location via a cloud-based platform. 
  • Enhance Guest Experience: Automate guest journeys from booking to check-out and provide a contactless and secure experience. 
  • Reduce Operating Costs: Take direct bookings with the native reservation engine and avoid paying commission for third-party bookings. 
  • Effective Marketing: Collect customer data, design marketing strategies and launch successful campaigns. Offers an analytics module to track KPIs and identify opportunities. 
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  • Dashboards: Manage in-house and backend operations with flexible dashboards and customizable widgets. Create and extract customized reports using a responsive report writer while boosting business intelligence with a 3D report engine. 
  • Guest Rewards: Offer guests customized loyalty programs like redeeming points for future visits. Guests can accumulate points for every visit and redeem them as discounts. 
    • SMS Marketing: Send targeted messages, special offers, booking confirmations, upcoming events and more. 
    • Electronic Direct Mail (EDM): Target specific audiences with relevant information by analyzing guest databases. 
  • Guest Experience: Access multiple benefits with unique module types and keep the customers engaged. 
    • Triggered Correspondence Tool: Communicate with customers by sending automated messages during and after stays to boost engagement, enhance marketing and operations. 
    • Targeted EDM: Create user-friendly email templates or professional campaigns using drag-and-drop elements like images, buttons, texts and links. 
    • Guest Portal: Book, track, manage bookings, check-in, check-out and make secure payments. 
  • Rate Manager: Avail flexible rate packages, discounts and seasonal tariffs for customers to book online. Use tools and marketing modules to promote rates, engaging a wider audience. 
  • Dynamic Pricing Engine: Fix and adjust rates based on the current market’s supply and demand. Automatically update rates according to the number of occupancies and distribute across websites, front-office, the GDS and third-party travel agents in real time. 
  • Book Now: Make reservations with a customized booking process. Upload, maintain rates and availability of rooms. Block selected rooms after booking confirmation. 
  • Point of Sale System (POS): Gain complete control over inventory, real-time reports, reporting, costing and reservations from a central system in the cloud. 
  • Owner Portal: Access complete information on the unit’s availability, track ongoing and upcoming bookings, print end of the month billing statements and make reservations from a centralized system. 
  • Staff Portal: Check staff productivity in real time. Set a timer for each task and track how long it takes to complete. Mark the status complete and send updates to the system. 
  • Trust Accounting: Manage and maintain funds like transactions and expenses between property managers and owners. Access complete owner details and transaction reports using the booking chart. 
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  • Housekeeping Operation: Improve the efficiency of the housekeeping staff. Get real-time insights on employees. Allow the workforce to view special requests by client, availability and assignment and get immediate updates on rooms.  
  • Automated Procedures: Allow customers to self check-in and check-out using the mobile application. Provide additional services, payments and extra keys with self-service solutions like indoor kiosks and outdoor kiosks.  
  • Property Management: Control reservations from booking to check out. Check the status and information of rooms, staff and guests all at once with a centralized dashboard Get in-depth reports of the everyday activities of the property. 
  • Guest History: Record information on guests to increase repeat bookings and engagement. Send automated pre-arrival and post-departure emails, messages and feedback forms for better interactions. 
  • Booking Engine: Maximize revenue by optimizing the reservation experience. Prevent overbooking and sell additional services according to sales history.  
  • Integrations: Connect with payment gateways, parking management solutions, communication tools, eCommerce websites, accounting software, POS systems and OTAs seamlessly. 
  • Online Reservations : Deploy the channel manager to manage all bookings easily. Control rate fluctuations and availability on all platforms. 
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Product Ranking

#36

among all
Hotel Management Software

#84

among all
Hotel Management Software

Find out who the leaders are

Analyst Rating Summary

83
81
67
78
82
87
95
95
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Platform Capability
Groups and Allotment Management
Reservation and Loyalty Management
Rate Management
Revenue Management
Groups and Allotment Management
Front Desk Management
Reservation and Loyalty Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

RMS Cloud
Hotello
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 67 82 95 60 100 85 76 93 74 78 87 95 77 67 78 82 86 97 0 25 50 75 100
67%
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33%
83%
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17%
85%
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15%
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100%
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80%
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67%
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33%
88%
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12%
75%
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25%
78%
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22%
89%
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11%
92%
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88%
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12%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

67%
0%
33%
67%
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33%

User Sentiment Summary

Great User Sentiment 351 reviews
Great User Sentiment 92 reviews
88%
of users recommend this product

RMS Cloud has a 'great' User Satisfaction Rating of 88% when considering 351 user reviews from 2 recognized software review sites.

89%
of users recommend this product

Hotello has a 'great' User Satisfaction Rating of 89% when considering 92 user reviews from 2 recognized software review sites.

4.5 (2)
4.2 (17)
4.4 (349)
4.5 (75)

Awards

SelectHub research analysts have evaluated RMS Cloud and concluded it earns best-in-class honors for Platform Capability.

Platform Capability Award

SelectHub research analysts have evaluated Hotello and concluded it earns best-in-class honors for Revenue Management.

Revenue Management Award

Synopsis of User Ratings and Reviews

User Friendly: RMS Cloud offers an easy-to-use interface, according to 74% of reviews on ease of use.
All-in-One Property Management: It consolidates every major workflow of a property management business in a unified platform, according to 81% of reviews on this aspect.
Financial Reporting: Every user that mentioned reporting said the system provides a comparatively more robust module than its competitors.
Support: 77% of users reviewing the support suite said the vendor offers quick and helpful responses to queries.
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Streamlined Operations: Users praise Hotello for simplifying complex tasks like managing bookings, guest check-in/out, and staff scheduling, ultimately saving time and reducing errors.
Improved Guest Experience: Hotello enables personalized guest interactions, such as tailored offers and efficient service, leading to higher guest satisfaction and positive reviews.
Real-time Data Insights: Hotello's reporting and analytics features provide valuable insights into key performance indicators, empowering data-driven decisions to optimize revenue and operations.
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Knowledge: There’s a lack of training material and support guides for self-guided issue resolutions, according to 62% of reviews on the knowledge base.
Customizations: 70% of reviews on this aspect mentioned that it’s tough to customize the platform without in-depth technical expertise.
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Limited Customization: Some users have expressed frustration with the limited ability to customize the software to their specific needs. For example, they may find it difficult to tailor reports or workflows to match their hotel's unique processes.
Occasional Bugs and Glitches: While generally considered reliable, some users have reported encountering occasional bugs or glitches that disrupt their workflow. These issues can range from minor display errors to more significant problems like data syncing issues.
Steep Learning Curve: New users may find the software's interface to be complex and overwhelming, requiring significant time and effort to learn how to use it effectively. This can be particularly challenging for hotels with high staff turnover.
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RMS Cloud is an end-to-end platform that specializes in property management in the hospitality industry. According to reviews, it has an easy-to-use UI and helps streamline marketing, booking, payment, communication and accounting workflows from a unified platform. The vendor is also known for providing quick and helpful support. However, the solution only offers phone support. It has a limited knowledge base of training materials, and platform configurations require technical expertise. In conclusion, RMS Cloud can be less efficient for not-so-tech-savvy single landlords but is ideal for growing hotel and property management businesses and enterprises.

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Users praise Hotello's user-friendly interface, noting that even tech-challenged staff can easily navigate the system. The availability of a diverse range of reports is another plus, empowering hotels to closely monitor their performance and make data-driven decisions. However, some users have expressed concerns about the software's cost and the potential difficulties encountered during setup. Hotello seems to shine in its user-friendliness and comprehensive reporting capabilities, making it a potentially suitable option for hotels of all sizes seeking a robust management solution. However, budget-conscious hotels might need to carefully weigh the software's cost against its benefits.

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Screenshots

Top Alternatives in Hotel Management Software

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roomMaster
SkyTouch
ThinkReservations
WebRezPro

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Head-to-Head Comparison

RMS Cloud VS Cloudbeds
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