InnRoad vs SkyTouch

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Our analysts compared InnRoad vs SkyTouch based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

innRoad is a cloud-based property management system that is designed to meet hospitality industry requirements. It lets users create and manage reservations through mobile devices. It helps prioritize and assign housekeeping tasks to staff members based on guest arrival time. It empowers users to connect with leading online travel agents to sync rates and mitigate overbooking risks. Some of its modules include detailed reporting, multi-currency capabilities, surge alerts and more.

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SkyTouch is a cloud-based property management system that helps customers increase revenue, reduce employee turnover and make data-driven decisions. It sends personalized communications through marketing emails, newsletters and promotions to guests to increase engagement. Automated guest surveys optimize guest experience. It drives direct bookings via hotel websites and leverages data to comprehend local demand and offer competitive pricing. It helps manage hotel inventory from anywhere and boosts cost savings.
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Product Assistance

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Product Insights

  • Streamlined Operations: InnRoad simplifies complex hotel management tasks, allowing staff to focus on delivering exceptional guest experiences rather than getting bogged down in administrative duties.
  • Increased Revenue: By optimizing room rates and availability across multiple channels, InnRoad helps hotels maximize their earning potential without risking overbookings.
  • Real-Time Data Access: InnRoad provides instant access to critical data, enabling hotel managers to make informed decisions quickly, based on the latest information.
  • Enhanced Guest Satisfaction: With features that streamline the check-in process and personalize guest interactions, InnRoad plays a crucial role in improving overall guest satisfaction and loyalty.
  • Cost Efficiency: By automating routine tasks and optimizing resource allocation, InnRoad helps reduce operational costs, contributing to a healthier bottom line for hotels.
  • Centralized Control: InnRoad's centralized platform allows for the management of multiple properties from a single dashboard, making it easier for hotel groups to maintain consistency and quality across locations.
  • Improved Online Presence: Through seamless integration with online travel agencies and booking platforms, InnRoad enhances a hotel's visibility and attractiveness to potential guests.
  • Customizable Reports: InnRoad offers a wide range of customizable reporting tools, giving hotels the insights they need to track performance and identify areas for improvement.
  • Scalability: Whether managing a small boutique hotel or a large resort, InnRoad's flexible system scales to meet the needs of any size property, supporting growth without the need for significant additional investment.
  • Compliance and Security: InnRoad ensures that hotels comply with industry regulations and standards, while also providing robust security measures to protect sensitive guest and operational data.
  • 24/7 Support: InnRoad offers round-the-clock customer support, ensuring that any issues can be quickly addressed, minimizing downtime and disruption to hotel operations.
  • Integration Capabilities: With the ability to integrate with a wide range of third-party systems and services, InnRoad allows hotels to create a tech ecosystem that meets their unique needs.
  • Mobile Accessibility: InnRoad's mobile-friendly design ensures that hotel managers and staff can access the system on the go, providing flexibility and ensuring they can respond to needs in real-time.
  • Environmental Sustainability: By promoting paperless operations and more efficient resource management, InnRoad supports hotels in their efforts to reduce their environmental footprint.
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  • Simplify Management: Handle marketing, booking, billing, group management, housekeeping, reporting tasks and more from a centralized platform. Automate rate adjustment across channels by defining pricing rules based on personalized criteria. 
  • Adopt a Data-Driven Approach: Create a centralized data repository for guest details, occupancy rates, engagement and other business-specific metrics. Design dashboards to measure unit performance and identify areas of operational improvement. 
  • Improve Guest Experience: Deliver personalized experiences based on profile, history, location and more by creating individual guest cards. Launch targeted campaigns, send personalized messages and emails, and offer unique promotions and discounts to drive repeat bookings. 
  • Boost Bookings: Market hotels on multiple OTAs and avoid double entries with automated data syncing across every channel. Quickly respond to queries and feedback using a native CRM module. 
  • Remote Workflows: Work from remote locations using any web-browsing device to access the cloud-based, mobile-optimized platform. 
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  • Property Management: Manage reservations and update inventory and rates from a single location. Coordinate housekeeping tasks by prioritizing and assigning duties to staff. 
  • Guest Handling: Ensure an effortless booking experience with quick booking confirmations, multi-room and group reservations and a mobile-friendly application. Attract more direct bookings by guaranteeing the best rates on the website. Enhance guest stays by upscaling services and products.  
  • Booking Channel: Connect with top-rated OTA’s like Expedia, Airbnb, Tripadvisor and Booking.com and manage them efficiently by customizing rates and dates from a single place to prevent overbooking. Sync all bookings automatically. 
  • Revenue Management: Customize occupancy and revenue goals and access real-time predictive analytics. Monitor daily, weekly and monthly goals and compare them with previous years’ performances.
  • Surge Alerts: Prevent double occupancy and overbooking and ensure maximum revenue by leveraging surge alerts. Update rates and inventory for dates during maximum occupancy.
  • Secure Payments: It is PCI-DSS and GDPR compliant with end-to-end encryption and helps process credit card payments safely. With negotiated processing charges and a centralized payment dashboard, manage expenses, chargebacks and deposits.
  • Analytics: Generate reports such as net sales, room forecasting and daily flash using its reporting capabilities. Track highest performing booking channels. The demand management feature aids in analyzing performances and tracking the average daily rate (ADR).  
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  • Front Desk and Housekeeping: Examine reservations, weather reports and crucial property statistics on the homepage. Schedule maintenance for rooms in advance. Rotate and block spaces and large parts of the property as needed.  
  • Tape Chart: Filter availability according to date range, make reservations, save dates for groups and increase occupancy using the room assignment optimizer.  
  • Booking Channels: Streamline management, increase direct bookings and maximize revenue with the rate parity on all OTA platforms. Control rates, availability and commission depending on the demand. 
  • Revenue Management: Optimize revenue with an intuitive rate management system with configurable rate structures and seasons. Update, input and track group rate plans, best available rates, reservations in a day and more.
  • Guest Management and Engagement: Customize offers and discounts and manage them from a centralized dashboard. Improve guest satisfaction through features like push-messaging, in-app promotions and updates about on-property specials. Create personalized communications and send newsletters, marketing emails and promotions. 
  • Automated Surveys: Gather feedback from guests through questionnaires, survey forms, social data and reviews. Use targeted campaigns by leveraging feedback to drive repeated bookings. 
  • Integrations: Connect with other platforms such as sales and catering, back-office accounting export, rewards, energy use management and more with robust APIs. 
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Product Ranking

#12

among all
Hotel Management Software

#28

among all
Hotel Management Software

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Analyst Rating Summary

73
73
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98
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100
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Rate Management
Groups and Allotment Management
Platform Capability
Groups and Allotment Management
Channel Management
Rate Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

InnRoad
SkyTouch
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 67 75 95 70 89 98 73 75 80 98 59 100 80 59 85 63 66 77 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

33%
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User Sentiment Summary

Excellent User Sentiment 417 reviews
Great User Sentiment 197 reviews
90%
of users recommend this product

InnRoad has a 'excellent' User Satisfaction Rating of 90% when considering 417 user reviews from 3 recognized software review sites.

86%
of users recommend this product

SkyTouch has a 'great' User Satisfaction Rating of 86% when considering 197 user reviews from 3 recognized software review sites.

2.5 (2)
4.8 (4)
4.51 (218)
4.27 (97)
4.5 (197)
4.3 (96)

Awards

InnRoad stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated SkyTouch and concluded it earns best-in-class honors for Channel Management and Groups and Allotment Management.

Channel Management Award
Groups and Allotment Management Award

Synopsis of User Ratings and Reviews

Streamlined Operations: InnRoad offers a comprehensive suite of tools that can be used to manage all aspects of a hotel's operations, from reservations and housekeeping to accounting and reporting. This can help to save time and improve efficiency.
Improved Guest Experience: The platform includes features that can help hotels to provide a better guest experience, such as online booking, mobile check-in, and guest messaging. This can lead to increased guest satisfaction and loyalty.
Increased Revenue: InnRoad can help hotels to increase revenue by providing tools for managing rates and inventory, as well as by offering integrations with online travel agencies (OTAs). This can help hotels to attract more guests and generate more bookings.
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Improved Guest Experience: SkyTouch allows hotels to streamline the check-in and check-out process, leading to shorter wait times and happier guests.
Real-Time Data Insights: The system provides up-to-the-minute data on occupancy rates, revenue, and other key metrics, enabling hotel managers to make informed decisions.
User-Friendly Interface: Many users praise SkyTouch for its intuitive design and ease of use, making it simple for staff to learn and navigate.
Enhanced Operational Efficiency: SkyTouch automates many tasks, such as room assignments and billing, freeing up staff to focus on other aspects of guest service.
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Limited Functionality: InnRoad may not be suitable for larger hotels or those with complex needs due to its limitations in features and integrations.
Usability Challenges: Users have reported that the software can be difficult to navigate and use, with a steep learning curve and a lack of intuitive design.
Customer Support Issues: Some users have expressed dissatisfaction with the level of customer support provided by InnRoad, citing slow response times and unhelpful support staff.
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Reporting limitations: Users have reported difficulties in generating specific reports, especially for revenue management and forecasting.
System glitches and errors: Some users have mentioned encountering system glitches and errors that disrupt operations and require frequent calls to customer support.
Slow support response times: Users have expressed frustration with slow response times from the SkyTouch customer support team, leading to delays in resolving issues.
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InnRoad has garnered a mixed bag of feedback from its users over the past year. Some hoteliers sing its praises for its user-friendly interface and its ability to streamline hotel management tasks, leading to improved efficiency. On the flip side, others point out its hefty price tag and the absence of certain features as drawbacks. A recurring theme in positive reviews is the software's comprehensive reservation system, which seamlessly integrates with a hotel's website and automates connections with third-party booking platforms, minimizing the risk of overbooking or double-booking. Users also appreciate the ability to create packages and bundles with varying rate structures, catering to different guest preferences. However, some users find the interface, which relies heavily on small icons with minimal text, to have a steep learning curve initially. Despite this, the overall consensus is that InnRoad is a reliable and robust software solution for hotels seeking to enhance their operational efficiency. It's particularly well-suited for establishments that handle a high volume of bookings and require a system that can automate tasks and reduce manual errors.

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Is SkyTouch the software solution that will make your hotel business soar to new heights? Recent user reviews from the past year suggest that while SkyTouch offers a solid foundation for managing day-to-day hotel operations, it may not be the most innovative or feature-rich option available. Users appreciate its user-friendly interface and reliable customer support, finding it easier to navigate than more complex systems like Opera. However, some users have expressed frustration with the software's limitations, particularly in areas like reporting and customization. For example, generating detailed reports for analyzing revenue trends or guest demographics can be cumbersome, and tailoring the software to specific hotel needs may require significant workarounds. These limitations make SkyTouch a suitable choice for smaller, independent hotels that prioritize ease of use and affordability over advanced features. Larger hotels or chains with more complex operational requirements might find SkyTouch's capabilities too restrictive. Ultimately, SkyTouch provides a decent starting point for managing a hotel, but it may not be the "sky's the limit" solution for businesses seeking cutting-edge technology and comprehensive functionality.

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