WebRezPro vs HotelKey

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Our analysts compared WebRezPro vs HotelKey based on data from our 400+ point analysis of Hotel Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

WebRezPro is a property management system that automates all front and back-office operations to enhance services. Some of the front-desk modules include email confirmations, contactless check-ins, point-of-sale purchases and folio splitting. It offers robust, detailed and accessible booking engines for a seamless guest experience. The booking engine lets users integrate with new websites.

Its housekeeping inclusion helps track and manage housekeeping responsibilities. It provides reports displaying room status and occupancy in real time to facilitate internal communications for improved productivity.
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Hotel Key is a cloud-based property management system designed to enhance everyday hotel operations. It offers PMS, CRS, RMS and POS integrations with hardware integration, automated STR integration and property administration. Additionally, it can track order management, product management, vendors and purchase management and policy management.

Ease customer experience and enhance satisfaction with robust mobile applications. Facilitate digital check-ins, take orders and provide food services to guests. Manage groups with guided flows and a separate module with corporate rates and billing.
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$96 Monthly
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Tailored to your specific needs
$4/Room, Monthly
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Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Multisite Property Management: Handle marketing, management and accounting for a diverse range of properties from a unified platform. Allow employees remote access, centralize guest data and deliver consistent service standards across every unit. 
  • Contactless Guest Experience: Promote social distancing, reduce overhead, and expedite check-ins via online booking kiosks and self-guided check-in processes. Design personalized guest agreements using a template library and WYSIWYG editor. 
  • Streamline Accounting: Quickly reconcile accounting data with bank statements, invoice ancillary services, maintain property-specific ledgers and set up vendor accounts. Integrate with QuickBooks Online and M3 for in-depth functionalities. 
  • Drive Direct Bookings: Avoid paying commission for third-party reservations using a personalized booking engine widget to take direct bookings from the business website. 
  • Simplify Front Desk Workflows: Manage the entire guest journey from pre-check-ins to post-check-outs with a comprehensive set of front desk tools, including drag-and-drop calendars, guest profiles, folio splitting, group billing and invoicing, waitlists, loyalty programs, and more. 
  • Secure Environment: Protect hotel and guest data with a PCI DSS compliant platform. Every login requires two-factor authentication, data flows are SSL encrypted, and the software is EMV certified for smart payments. Block unauthorized addresses with IP restriction settings. 
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  • Better Time Keeping: Manage time with a robust system and a touchscreen-based UI. Use the shift management feature to give suitable break times. Integrate with barcode and pin code support.
  • Increase Efficiency: Optimize rates using rate calendars with statistics, budget comparisons, dynamic pricing and automated BAR switching. Use rate management plans for better organization and implement restrictions and overbooking controls.
  • Maximize Profit: Drive direct bookings through the property’s website and offer special promotions through the booking engine. Increase revenue with the distribution channels centralized tracking system.
  • Seamless Integrations: Use external solutions to track revenue, analytics and other services. Embed payment gateways in accounting systems and local property interfaces for a smoother everyday workflow.
  • Ease Organizational Burdens: Stay on top of everything with automated alerts and responses for special events, occupancy and revenue, set up email notifications, customize triggers based on specific arrangements.
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  • Booking Engine: Streamline booking experiences by choosing between parallel and carousel booking engines. Allows guests to navigate through different rooms in multiple languages and currencies with access to pictures without any processing charges. 
  • Centralized Dashboards: Use centralized dashboards to track and schedule bookings, inspections and maintenance issues. With automated government compliance tax reports, train staff quickly to prevent manual errors. 
  • Guest Handling: Schedule and track check-ins, check-outs, capture electronic signatures, manage group bookings and enable paperless transactions. 
  • Integrations: Cloud-based deployments allow collaboration with other revenue management, POS and entertainment systems. Zenya, Travelclick, Tripadvisor, Airbnb are some of the 100+ platforms available. 
  • Real-Time Reports and Analytics: Analyze and generate monthly, sales, daily reconciliation and custom reservation reports to track performances. 
  • Financial Overviews: Monitor receivables, invoices, investor payouts, commissions, deposits, customer profiles, vendors and taxes with its intelligent accounting module. 
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  • Reservations: Manage front desk tasks efficiently with guided workflows and centralized dashboards, Keep track of check-ins and check-outs, process departures and view in-house guests. Add a guest, book a room and extend or shorten a stay.
  • Housekeeping: Streamline workflow with room dashboards, housekeeping reports and configurable schedules. Customize schedules and guest preferences. View forecast reports, vacant room list and history. Identify and mark rooms according to priority.
  • Booking Engine: Tailor rate plans and special packages to meet demands. Personalize layouts and colors. Ease the booking process with a mobile-optimized booking engine.
  • Channel Manager: Optimize room management by connecting with all major OTAs and GDS platforms. Put rooms directly on Expedia, booking.com, makemytrip and Airbnb. Evaluate metrics from all channels to track revenue generation.
  • Room Administration: Manage room types by setting amenity and facility hierarchies. Control the rate plans according to room types. Set up negotiated rates and discounted rates. Automate rate updates based on source changes.
  • Inventory Management: Control multi-store stock with ease from different stores. Take account of all inventory. Add inventory from purchase orders and reconcile in real-time.
  • Dynamic Reports: Monitor a property’s progress through various immersive reporting modules and dashboards. View the real-time dashboard to track sales, payments and purchases. Compare last year’s stocks and movement with the current year.
  • Real-Time Analytics: Track inventory, occupancy, revenue, ADR, and RevPar to predict and decide on more accurate rates. View month-by-month statistics and compare budgets.
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Product Ranking

#8

among all
Hotel Management Software

#45

among all
Hotel Management Software

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Analyst Rating Summary

87
80
81
81
80
62
95
95
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Housekeeping Management
Groups and Allotment Management
Integrations and Extensibility
Platform Capability
Reporting
Groups and Allotment Management
Reservation and Loyalty Management
Platform Capability
Rate Management
Reporting

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

WebRezPro
HotelKey
+ Add Product + Add Product
Channel Management Front Desk Management Groups And Allotment Management Housekeeping Management Platform Capability Rate Management Reporting Reservation And Loyalty Management Revenue Management 81 80 95 97 93 72 93 91 60 81 62 95 77 89 87 86 91 80 0 25 50 75 100
83%
0%
17%
83%
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17%
77%
0%
23%
62%
0%
38%
100%
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100%
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100%
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80%
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20%
89%
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11%
89%
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11%
75%
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25%
88%
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12%
89%
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11%
89%
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11%
88%
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12%
92%
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8%
60%
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40%
80%
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20%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

93%
0%
7%
53%
0%
47%

User Sentiment Summary

Excellent User Sentiment 300 reviews
Excellent User Sentiment 109 reviews
94%
of users recommend this product

WebRezPro has a 'excellent' User Satisfaction Rating of 94% when considering 300 user reviews from 4 recognized software review sites.

94%
of users recommend this product

HotelKey has a 'excellent' User Satisfaction Rating of 94% when considering 109 user reviews from 2 recognized software review sites.

4.0 (1)
n/a
4.0 (2)
n/a
4.67 (162)
4.68 (72)
4.7 (135)
4.8 (37)

Awards

SelectHub research analysts have evaluated WebRezPro and concluded it earns best-in-class honors for Housekeeping Management, Reporting and Integrations and Extensibility. WebRezPro stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Housekeeping Management Award
Reporting Award
Integrations and Extensibility Award

HotelKey stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Comprehensive Feature Set: WebRezPro offers a wide range of features, including a booking engine, property management system, channel manager, and more. This allows hotels to manage all aspects of their operations from a single platform.
User-Friendly Interface: The software is designed to be easy to use, even for those with no prior experience with property management systems. This can help to reduce training time and costs.
Cloud-Based: WebRezPro is a cloud-based solution, which means that it can be accessed from anywhere with an internet connection. This can be beneficial for hotels with multiple locations or remote employees.
Integrations: The software integrates with a variety of third-party applications, such as payment processors, accounting software, and marketing tools. This can help to streamline operations and improve efficiency.
Scalability: WebRezPro is scalable to meet the needs of hotels of all sizes. This means that it can grow with your business.
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Streamlined Operations: Users praise HotelKey for simplifying complex tasks like managing reservations, guest check-in/out, and housekeeping, ultimately saving time and boosting staff efficiency.
Improved Guest Experience: The platform's intuitive design and features like mobile check-in and digital concierge services contribute to a more seamless and enjoyable guest experience, leading to positive reviews and repeat bookings.
Real-time Data Insights: HotelKey provides hoteliers with valuable data on occupancy rates, revenue streams, and guest preferences, enabling data-driven decisions for optimizing pricing, marketing strategies, and overall hotel performance.
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Usability Challenges: Users have reported that the system can be cumbersome and counterintuitive, leading to a steep learning curve and ongoing operational inefficiencies. The interface is often described as outdated and clunky, making it difficult to navigate and perform tasks efficiently.
Limited Customization: WebRezPro may not offer the level of flexibility required by some properties, particularly those with unique or complex operational needs. Customization options for reports, reservations, and guest communications can be restricted, hindering the ability to tailor the system to specific workflows.
Reporting Limitations: Generating comprehensive and insightful reports can be a challenge. Users have noted that the reporting functionality lacks depth and flexibility, making it difficult to extract meaningful data for informed decision-making. Customizing reports to meet specific requirements can also be cumbersome.
Integrations and Connectivity: Integrating WebRezPro with other essential hotel systems, such as revenue management or customer relationship management (CRM) tools, can be complex and may require additional development or custom solutions. This can limit the ability to streamline operations and leverage data across different platforms.
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Limited Integrations: HotelKey doesn't integrate well with other hotel management systems, making it difficult to manage all aspects of the business from one central platform.
Reporting Deficiencies: Users have reported that the reporting features are not robust enough to provide detailed insights into hotel performance.
Customer Support Concerns: Some users have expressed frustration with the responsiveness and effectiveness of HotelKey's customer support team.
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Over the past year, users have consistently given WebRezPro a thumbs-up for its user-friendliness, flexibility, and top-notch customer support. It's like having a personal assistant who knows the hotel biz inside and out. Users rave about how easy it is to juggle bookings from multiple platforms, avoiding double bookings and keeping availability up-to-date – talk about a lifesaver! Plus, the customer service team is always ready to lend a hand, making you feel like a valued guest rather than just another customer. However, no software is perfect, and WebRezPro has its quirks. Some users have mentioned occasional hiccups with stability and performance, like a temperamental Wi-Fi connection. And while it covers many popular online travel agencies, it could benefit from expanding its reach to include more local platforms – think of all the hidden gems it could unlock! Despite these minor drawbacks, WebRezPro remains a solid choice for businesses of all sizes, from cozy bed and breakfasts to sprawling resorts. Its ease of use, flexibility, and stellar customer support make it a reliable companion for navigating the ever-changing world of hospitality. So, if you're looking for a hotel management software that's both powerful and user-friendly, WebRezPro might just be your perfect match.

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Is HotelKey the 'key' to unlocking success in the hospitality industry? User reviews from the past year suggest it might be, but with some caveats. Many users praise HotelKey for its user-friendly interface, particularly highlighting its intuitive design that makes it easy for staff to learn and use quickly. This is especially important in the fast-paced hospitality environment where time is of the essence. Several users also appreciate the software's robust reporting features, which provide valuable insights into hotel performance and help identify areas for improvement. However, some users have expressed frustration with occasional software glitches and limited customer support responsiveness. Compared to competitors like Cloudbeds and Guesty, HotelKey is often lauded for its affordability, making it an attractive option for smaller hotels or those with tighter budgets. Its focus on core hotel management features, without unnecessary bells and whistles, is also seen as a strength by some users who prefer a streamlined and efficient system. However, this can also be a drawback for larger hotels or those requiring more advanced features, such as revenue management or guest engagement tools. Overall, HotelKey seems best suited for small to medium-sized hotels that prioritize ease of use, affordability, and efficient core functionality over a wider range of advanced features.

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