JazzHR vs SumTotal

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Our analysts compared JazzHR vs SumTotal based on data from our 400+ point analysis of HR Management Software, user reviews and our own crowdsourced data from our free software selection platform.

JazzHR Software Tool
SumTotal Software Tool

Product Basics

JazzHR is a SaaS service provider that helps companies find and recruit great employees. Recruitment managers can replace spreadsheets and emails with an ATS that automates, centralizes and streamlines the recruitment process. Companies can leverage it to handle any internal approval processes, post and syndicate jobs to paid and unpaid job boards, add job listings to a hosted company career page, create and share employment offers, request referrals, complete onboarding paperwork, customize reporting and track applicant sources.

Features include candidate sourcing and experience, interviews and assessments, applicant tracking, employer branding, collaborative hiring, offers and e-signatures, compliance, and more.
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SumTotal is a cloud-based HR Management software catering to mid-sized to large organizations. It packs a comprehensive suite of features covering talent acquisition, learning & development, workforce management, and performance management. Users praise its robust reporting & analytics, rich learning library, and mobile-friendly accessibility. However, the extensive customization options and powerful tools come with a steeper learning curve for administrators. Additionally, SumTotal's potential for high integration costs and higher price point compared to basic solutions make it less suitable for smaller companies. While some users struggle with complex content creation tools and limited instructor-led options, SumTotal shines in its ability to scale and adapt to dynamic needs, making it a strong contender for organizations seeking a feature-rich, customizable HR management platform, especially those with substantial training requirements and a dispersed workforce.

Pros
  • Comprehensive learning library
  • Robust reporting & analytics
  • Scalable for large organizations
  • Mobile-friendly learning
  • Customizable user experience
Cons
  • Steep learning curve for admins
  • Limited instructor-led options
  • Complex content creation tools
  • Potentially high integration costs
  • Pricey for smaller companies
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Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Attract Quality Applicants: Attract the maximum number of quality applicants by showcasing brand image in an improved way. 
  • Quickly Screen Resumes: Talent managers to screen resumes even while on the go, making the task of going through several applications quick and convenient. 
  • Eliminate Paperwork: Remove loads of paperwork using digital offer acceptance, onboarding and other recruitment-related formalities. 
  • Manage Referrals: Create and manage available, quick and efficient referrals programs throughout the company to help generate and recruit the best talent. 
  • Better Hiring Decisions: Make fast and informed hiring decisions by letting recruiters gather input and feedback from the entire hiring team in real time. 
  • Quick and Easy Setup: Job posting doesn’t require coding skills — simply paste a single code line on a page that gives access to view all open jobs listed on the company's website. Add, edit and remove job postings from the platform, with changes automatically updated in real time. 
  • Save Time Through Automation: Schedule emails to be sent right away or at a later stage to update candidates about rejections, approvals and more. 
  • Improve Preparedness: Numerous customizable guides keep hiring teams updated with crucial information so they can be better prepared to conduct interviews. 
  • Organize the Interview Process: Stay organized with the ability to manage and maintain multiple calendars and schedules. 
  • Simplify Candidate Comparison: Talent managers can compare and perform a thorough assessment of applicants using score-based evaluations. Easier candidate comparisons make hiring the right talent more convenient. 
  • Personalize Process: Create a consistent and personalized candidate experience by sharing brand value in emails, career pages, website and much more. 
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  • Employee Retention: Provide tools for employee development, management and learning practices that encourage employee retention. 
  • Enhanced Productivity: Talent managers can continuously onboarding to speed up overall productivity. 
  • Organizational Stability: Learning-centered employee development builds an agile workforce that is adaptable to changing business environments. 
  • Learning Ecosystem: Invest in research and development on the latest learning trends, which managers can leverage to enhance employees' learning experience. 
  • Talent Engagement: Engage top talent while moving through the recruitment process, understand the workforce, identify the best talent and build a seamless experience for candidates as well as hiring teams. 
  • Enhanced Candidate Experience: Offer smartphone-optimized sites with intelligent and automated interview tools, candidate matching, and an easy-to-use mobile app interface. Keep applicants informed about upcoming interview details via a user dashboard. 
  • Accelerated Time-to-Performance: Seamless onboarding training helps new hires get up to speed quickly. Provide unique company policies and work culture for them to become familiar with the company. 
  • Smooth Role Switch: Access onboarding plans for new roles that include defined goals, new teams and KPI’s that ensure a more seamless transition to new responsibilities. 
  • Robust Manager and Admin Capabilities: Managers and administrators can easily view, schedule, filter, mark up and share reports from a mobile dashboard. Leverage reporting tools, advanced reports and dashboards at a single click. 
  • Informed Compensation Plans: Create smart, data-driven compensation plans according to preset or custom parameters. Real-time performance insights and budget modeling make compensation informed, fair and cost-effective. 
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  • Post Syndication: Enables posting to paid as well as free job boards and publishing on various social media platforms to reach the maximum number of job searchers. 
  • Job Posting: Recruiters can post job openings on several paid and free job boards in one click. Use pay-per-post and pay-per-click features to purchase job traffic online and attract more candidates. 
  • Mobile App: Lets job seekers browse and apply for open positions through their mobile phones, which enhances their experience and creates a better impression of the brand. 
  • Fully Customizable Templates: Create custom templates and designs at every level within the application process with an intuitive and integrated platform. 
  • Collaborative Candidate Selection: Team members can cast their votes in favor or against an applicant’s selection, enabling them to decide the best fit together as a team. 
  • Customizable Workflows: Provide consistent messages to candidates to keep them in the loop throughout the whole hiring process. 
  • Customized Career Page: Build from scratch or integrate an existing one with JazzHR’s page to present a personalized look and feel. 
  • Candidate Categories: Talent managers can organize applicants into several groups, categorizing them based on their personalized requirements. 
  • Candidate Ranking: Offers a centralized location for ranking applicants based on several criteria to better organize a talent pool. 
  • Calendar Sync: Integrates with most of the prominent scheduling tools and enables hiring teams to schedule synchronized invites through their calendar, all with a single click. 
  • On-Time Alerts: Send alerts about potential hires to team members’ inboxes, ensuring that everyone is on the same page. 
  • Offer Letter Templates: Provides token embed form fields in Word docs, which recruiters can later use as offer letter templates. 
  • Version Controlled Drafts: Retrieve drafts of declined offers or previous versions of a document at any point in time. 
  • Electronic Signatures: Expedites onboarding stages and pre-employment procedures. 
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  • Talent Development: Provides combined functionality of talent onboarding, talent management and learning management solutions to cater to talent development requirements. 
  • Talent Acquisition: Helps create a streamlined hiring cycle, hire the right talent, engage fresh recruits and drive productivity from day one. 
  • Learning Management:  
    •  Helps provide a customized, personalized and engaging learning experience tailored to the skill and competency of individuals rather than the whole team. 
    •  Ease of access on all devices, along with an offline mode, ensures seamless and consistent access to content and courses. 
  • Talent Management: Personalized and intuitive tools help employees pursue career growth and development. Capabilities include performance management, 360-degree feedback, succession planning and compensation management. 
  • Performance Management: Provides comprehensive feedback and tools that make feedback actionable, constructive and insightful. Measures workforce productivity, progress and priorities in real time. 
  • Succession Planning: Enables talent managers to identify and assess skill gaps, build agile talent pools, and align employee success with business goals and objectives. 
  • Compensation Management: Simplifies and streamline compensation plans, and helps build competitive packages to attract and retain top recruits. Workflow automation and compensation management tools aid compliance with complex global policies. 
  • Workforce Management: Bundled payroll, benefits and expense management minimize time, cost and efforts while maximizing accuracy. Features include automated scheduling, time and attendance, absence management, and compliance. 
  • Applicant Tracking System: Includes real-time alerts and notifications for offer approvals, a unique dashboard and reports widgets, customizable requisitions, and a consolidated requisition workspace. 
  • Mobility: Provides access to tools and reporting capabilities at all times and from any location. The dashboard can be operated using a tablet, desktop, mobile app or a phone browser. 
  • Growth Edition: Caters to the needs of fast-growing small and medium-sized businesses. Includes webinars, instructor-led training, approvals, and additional learning resources that users can access and configure anytime. 
  • Extended Enterprise: Helps build a brand image, accelerate growth and drive new sources of potential revenue. Facilitates an enriched and optimized learning experience for distributors, partners and customers. 
  • Gamified and Collaborative Learning: Helps: 
    •  Assess and accelerate learning with gamification capabilities that include leaderboards, points, levels and badges. 
    •  Enhance employee engagement by identifying and rewarding the right learning behaviors. 
    •  Enrich the knowledge of new hires with collaborative learning, up-to-date content, feedback and social ratings. 
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Product Ranking

#14

among all
HR Management Software

#23

among all
HR Management Software

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User Sentiment Summary

Great User Sentiment 1316 reviews
Fair User Sentiment 132 reviews
87%
of users recommend this product

JazzHR has a 'great' User Satisfaction Rating of 87% when considering 1316 user reviews from 5 recognized software review sites.

69%
of users recommend this product

SumTotal has a 'fair' User Satisfaction Rating of 69% when considering 132 user reviews from 4 recognized software review sites.

4.5 (14)
n/a
4.3 (348)
3.2 (39)
4.35 (434)
2.7 (7)
4.4 (426)
n/a
n/a
4.0 (56)
4.2 (94)
2.9 (30)

Synopsis of User Ratings and Reviews

User-Friendly Interface: All reviews on this aspect reveal that it has an intuitive interface that makes it easy to learn the software and use its functions.
Syndicated Job Postings: According to all reviews on this topic, the ability to have postings be visible on several job boards and platforms at once is a benefit.
Customer Support: User support is resourceful, quick and helpful, as 100% of reviews on this feature indicate.
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Robust Tools: All reviews on this feature suggest that SumTotal provides a robust set of talent development and management, payroll, and workforce management solutions.
Effective Tracking: According to 80% of reviews on tracking, the software optimizes talent management by tracking development and career growth.
Self-Service: Managers and employees can access and complete training courses at their convenience, according to all reviews on self-service.
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Mobile App: According to 100% of reviews on this feature, the lack of a mobile app makes using the system challenging and less effective, as the browser site isn’t optimized for mobile devices.
Lack of Features: The software comes up short on the variety of features offered in comparison to other HR solutions, as per all reviews mentioning this element.
Report Templates: The report templates and capabilities are limited and complicated, especially in the basic package, as all reviews on the topic suggest.
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Outdated Course Content: About 70% of reviews on course content reported that some modules aren’t frequently updated, resulting in an outdated learning experience.
Non-Intuitive Functions: Most features and functions aren’t intuitive, making it difficult to navigate, according to all reviews on this aspect.
Access to Reports: Accessing and pulling reports is extremely tedious and slow, according to 100% of reviews on reporting.
Customer Service: All reviews on customer support suggest that customer service is very slow and unresponsive.
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JazzHR is a solution for companies looking for help with recruitment and other related HR tasks. It offers a simple, intuitive interface, which is good for new users as they can easily learn and start using it. Syndicated job postings is another pro that many users highlight. Customer support is quick and effective as well. However, lack of a mobile app and inadequate templates for reports are two considerable drawbacks. Lastly, it lacks several important features offered by competing platforms. Small and medium businesses that can do without a mobile app and are strictly looking for recruiting capabilities may find it a good option.

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SumTotal users paint a mixed picture, praising its robust functionality and mobile accessibility while critiquing its clunky interface and steep learning curve. Many laud its comprehensive suite, encompassing everything from onboarding to performance management, finding it a one-stop shop for HR needs. One user gushes, "It's like having a whole HR department in the cloud!" However, ease of use seems to be a major sticking point. Comments like "The interface feels outdated and unintuitive" and "Learning curve is a mountain, not a hill" pop up frequently. This is often contrasted with praise for competitors like Workday, lauded for its sleek design and user-friendliness. One user sums it up: "SumTotal has the depth, Workday has the polish." Mobile accessibility shines as a bright spot, with users appreciating the ability to manage tasks on the go. This stands out compared to some competitors, making SumTotal a good fit for companies with a mobile workforce. Ultimately, SumTotal seems to be a powerful tool for organizations willing to invest the time and effort in mastering its complexities. As one user puts it, "It's not perfect, but it's incredibly versatile. If you can handle the initial climb, the view from the top is pretty good."

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