Home > Insurance Software > Agency Matrix > Agency Matrix vs EIS

Agency Matrix vs EIS

Last Updated: November 18th, 2024

Our analysts compared Agency Matrix vs EIS based on data from our 400+ point analysis of Insurance Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

Agency Matrix, a comprehensive software solution from Zywave, excels in managing various tasks essential to insurance agency operations. It is particularly well-suited for small to mid-sized insurance agencies seeking to streamline their workflows, enhance customer service, and improve overall efficiency. The software offers a range of benefits, including robust client management, policy tracking, and automated marketing tools, which help agencies maintain organized records and foster client relationships.

Popular features of Agency Matrix include an intuitive dashboard, real-time reporting, and integrated communication tools, which collectively enhance the user experience. Users appreciate its user-friendly interface and the ability to customize workflows to fit specific business needs. Compared to similar products, Agency Matrix is often praised for its affordability and ease of use, making it a preferred choice for agencies looking to optimize their operations without a steep learning curve.

Pricing for Agency Matrix varies based on the size and specific needs of the agency, with options typically available on a subscription basis. For precise pricing details, it is recommended to contact SelectHub for a tailored quote.

EIS is a cloud-native ecosystem for brokers and insurers. It provides workflow automation, product development and a centralized suite where any process can be viewed or managed.

Users can access engagement reports and analytics to oversee customer activity. Extend platform capabilities with third-party integrations and enable access to external data using APIs. It provides the ability to organize data assets and manage claims, policies and billing.

$69 Monthly

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Tailored to your specific needs

Undisclosed

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Tailored to your specific needs

Small

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Large

Small

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Large

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Android

Chromebook

Windows

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Cloud

On-Premise

Mobile

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Mobile

Product Assistance

Documentation

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Live Online

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Documentation

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Knowledge Base

24/7 Live Support

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Product Insights

Enhanced Efficiency: Streamlines daily operations by automating routine tasks, allowing staff to focus on higher-value activities.
Improved Customer Service: Centralizes client information, making it easier to access and manage customer interactions, leading to faster response times.
Accurate Reporting: Generates detailed reports on sales, claims, and other key metrics, providing insights that help in making informed business decisions.
Regulatory Compliance: Ensures adherence to industry regulations by maintaining accurate records and providing audit trails.
Cost Savings: Reduces operational costs by minimizing manual data entry and reducing errors, which can lead to financial savings.
Scalability: Adapts to the growing needs of your agency, whether you are expanding your client base or adding new lines of business.
Data Security: Protects sensitive client information with robust security measures, reducing the risk of data breaches.
Enhanced Communication: Facilitates better communication within the team and with clients through integrated email and messaging systems.
Task Management: Organizes and prioritizes tasks effectively, ensuring that important deadlines are met and nothing falls through the cracks.
Client Retention: Helps in maintaining strong client relationships by providing tools for personalized service and follow-ups.
Integration Capabilities: Seamlessly integrates with other software systems, such as accounting and CRM tools, to provide a unified workflow.
Customizable Workflows: Allows for the customization of workflows to match the specific needs and processes of your agency.
Time Management: Tracks time spent on various tasks, helping to identify areas where efficiency can be improved.
Training and Support: Offers comprehensive training and ongoing support to ensure that your team can fully leverage the software’s capabilities.
Client Portal: Provides clients with a self-service portal where they can access their policy information and make updates, enhancing their experience.

Better Customer Understanding: Comprehend and anticipate client needs with readable analytics. Modify processes to optimize experiences based on client feedback.
User-friendly Navigation: Enhance visibility of the platform with user-centric dashboards. Organize information quickly to improve overall accessibility.
Tailored Products: Build and deliver customized products tailored to fit client needs. Streamline development and access pre-made content for simplified building.
Personalized Programs: Build personalized plans for customers based on provided requirements. Enhance customer experience by providing more options.
Enhanced Productivity: Automate tasks and streamline processes to allow increased focus on more complex tasks. Increase efficiency by optimizing workflows and lessen the time spent developing products.

Client Management: Comprehensive client profiles with detailed contact information, policy history, and communication logs.
Policy Tracking: Real-time tracking of policy statuses, renewals, and expirations to ensure timely follow-ups.
Document Management: Secure storage and easy retrieval of important documents, including policy forms and client communications.
Automated Workflows: Customizable workflows to automate routine tasks such as policy renewals, claims processing, and client follow-ups.
Reporting and Analytics: Robust reporting tools that provide insights into agency performance, sales trends, and client demographics.
Commission Tracking: Detailed tracking of commissions earned by agents, with customizable commission structures and payout schedules.
Integrated Marketing Tools: Built-in email marketing and SMS capabilities to streamline client communications and marketing campaigns.
Accounting Integration: Seamless integration with popular accounting software like QuickBooks for efficient financial management.
Mobile Access: Mobile-friendly interface that allows agents to access client information and perform tasks on-the-go.
Customer Portal: Self-service portal for clients to view policy details, make payments, and submit claims online.
Lead Management: Tools for capturing, tracking, and nurturing leads to convert prospects into clients.
Task Management: Task assignment and tracking features to ensure team members stay on top of their responsibilities.
Integration with Carriers: Direct integration with insurance carriers for real-time policy updates and electronic submissions.
Security Features: Advanced security measures including data encryption, user access controls, and regular backups to protect sensitive information.
Customizable Dashboards: Personalized dashboards that provide a snapshot of key metrics and activities at a glance.

EIS Suite: View and manage the entire insurance lifecycle. Pinpoint potential system inefficiencies and adjust workflows to optimize usability. Customize employee dashboards and include specific data and graphics based on user needs.
Policy Management: Expedite processing by automating policy workflows. Access and manage important documents from the policy screen. Find policy information in one location and group data for fast modification.
Claims Management: Streamline claims processes by automating simple tasks. Use scripts to gather FNOL data through numerous channels quickly. Provide clients with a dynamic view of digital claims information.
Product Management: Use low-code product development tools to build products, bundles and experiences. Manage and modify products in one hub.
Client Management: Aggregate real-time customer engagement information from multiple channels to calibrate marketing and production efforts. Work collaboratively with other departments to expedite client tasks and enhance productivity.
Billing: Enable flexible billing options for clients and brokers. Manage invoicing, reconciliation, cash and collection, and delinquency services. Automate billing based on specific requirements. Provide customers with various payment options and the ability to set recurring payments.

Product Ranking

#11

among all
Insurance Software

#26

among all
Insurance Software

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Analyst Rating Summary

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User Sentiment Summary

76%

of users recommend this product

Agency Matrix has a 'good' User Satisfaction Rating of 76% when considering 98 user reviews from 1 recognized software review sites.

80%

of users recommend this product

EIS has a 'great' User Satisfaction Rating of 80% when considering 10 user reviews from 2 recognized software review sites.

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3.8 (98)

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Awards

Synopsis of User Ratings and Reviews

Real-Time Data Access: Provides real-time access to customer data, policies, payments, and more.

Comprehensive Management: Offers features for claims, commission, contact, document, and insurance policy management, as well as commission tracking.

Automated Marketing: Assists in automated marketing efforts, including email campaigns, reminders, and follow-ups.

Increased Productivity and Efficiency: Streamlines tasks such as x-date tracking, accounting reports, and client service, freeing up time for other priorities.

Remote Accessibility: Being browser-based, it allows you to manage your agency from any location with internet access.

Streamlined Workflows: Users praise EIS for simplifying complex insurance processes, such as claims processing and policy administration, through automated workflows and intuitive interfaces.

Enhanced Data Management: EIS receives positive feedback for its robust data management capabilities, enabling users to efficiently store, organize, and analyze large volumes of insurance data, leading to improved decision-making.

Improved Customer Service: Users appreciate EIS for facilitating better customer service by providing quick access to policy information, claims status, and communication tools, resulting in faster response times and increased customer satisfaction.

Customer Support: Users have reported experiencing difficulties reaching customer support when needed.

Technical Issues: Some users have mentioned experiencing technical problems, including loading issues after software updates.

Maintenance: System maintenance is often performed during the workday, causing disruptions to agency operations.

Difficult to Use: Some users find the system difficult to navigate and use, especially when trying to find specific information or complete tasks.

Slow Performance: Users have reported that the system can be slow, especially during peak hours or when dealing with large amounts of data. This can lead to frustration and lost productivity.

Limited Functionality: Some users feel that the system lacks certain features or functionality that they need to do their jobs effectively. This can force them to use workarounds or other systems, which can be inefficient.

Is Agency Matrix the blue pill that will free your agency from the shackles of outdated systems? User reviews from the last year suggest that for many, it's a resounding "yes". Users consistently praise Agency Matrix for its user-friendly interface, which stands out as a key strength compared to competitors. One user even mentioned being able to train new staff on the system in minutes! This ease of use translates into tangible benefits for agencies, allowing them to onboard employees quickly and maximize productivity. The robust task management feature also receives high marks, with users highlighting its simplicity and effectiveness in streamlining workflows and improving accountability. This is particularly important in the fast-paced world of insurance, where missed deadlines can have significant financial implications. However, it's not all sunshine and roses. The most glaring weakness, according to some users, is the system's susceptibility to downtime during updates. This can disrupt operations and lead to lost productivity, especially if agencies haven't implemented backup systems. Despite this drawback, the overwhelming sentiment is positive. Agency Matrix is best suited for small to medium-sized insurance agencies looking for an intuitive and comprehensive management solution. Its user-friendly design makes it easy for teams to adopt, while its robust features streamline operations and boost efficiency. However, agencies should be prepared for potential downtime during updates and consider implementing backup protocols to minimize disruptions.

User reviews from the past year suggest that EIS is a comprehensive insurance management solution, particularly favored for its user-friendly interface and robust feature set, encompassing policy, claims, risk, compliance management, and reporting. Users praise EIS for its ability to streamline operations and reduce costs, making it a valuable asset for businesses of all sizes. However, a recurring concern among users is the cost of EIS, which some find prohibitive, especially smaller businesses or those with simpler insurance requirements. Additionally, some users have reported difficulties adapting EIS to more complex insurance scenarios, finding it less flexible than desired. While EIS offers a solid foundation for insurance management, businesses with intricate insurance needs might require a more specialized solution tailored to their specific complexities.

Screenshots

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FAQ

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