Applied Epic vs Sapiens

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Our analysts compared Applied Epic vs Sapiens based on data from our 400+ point analysis of Insurance Software, user reviews and our own crowdsourced data from our free software selection platform.

Sapiens Software Tool

Product Basics

Applied Epic is a cloud-based agency management solution that allows users to monitor all business processes within a single interface. It helps agencies manage enrollment, renewal, claims and billing. Reporting modules generate actionable insights to improve profitability, sales and client retention rates. Predictive analytics provides comprehensive insights into policyholder requirements, new business opportunities and market trends. Users can automate policy exchange with carriers, renewals, sales and commissions processing, claims verifications and documentation. Its integrated and open architecture makes it easy to manage accounts, business processes, customer relationships, policies, financial markets and sales.

Machine learning improves operational efficiency by identifying frequent workflows and automatically reassigning obligations. It centrally secures all data and documentation in multiple folder levels for a streamlined viewing, sharing and tracking experience. Its communication module includes text messages and omnichannel customer service to improve customer experience.
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Sapiens offers brokers and insurers a digital ecosystem for managing coverage lifecycles. Users can access comprehensive suites to create and manage workflows for specific coverage sectors.

It offers end-to-end automation and third-party integrations in addition to advanced analytical reporting. Users can aggregate data and systemize information to streamline workflows. Optimize business practices, manage traffic and finances, and access administration for different coverage structures.
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$500,000 Annually
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Windows
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Android
Chromebook
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On-Premise
Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Scalable and Flexible Platform: Configure the platform based on the firm’s needs. Ensure scalability with an open and scalable architecture that supports acquisitions and integrations of third-party apps. 
  • Common Base of Operations: Streamline collaboration and productivity with a single centralized platform for all roles, locations and lines of business. 
  • Remote Access: Speed up operations by allowing policyholders and agents to access account and policy details, complete quotations, apply for renewals and file claims from any device with an internet connection. 
  • Improved Client Relations: Save time and encourage customer loyalty with 24/7 self-service channels with a client portal and mobile app. 
  • Increased Speed of Service: Quickly locate specific insureds, documents and leads to avoid delays. 
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  • Reduced Expenses: Increase revenue and reduce costs by expediting all in-house processes with automation and rule-driven functionality. Reduce risks involved with migrating from previous systems. 
  • Simplified Navigation: Browse interfaces quickly with user-friendly dashboards and personalized web portals. Increase platform efficiency with multi-channel access. 
  • Deeper Customer Understanding: Use readable analytics to understand and anticipate client needs. Modify processes to meet customer expectations. 
  • Improved Productivity: Automate workflows, expedite policy processing and simplify billing. Use open APIs to connect with third-party applications. 
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  • P&C and Benefits Management: Get a 360-degree view of property and casualty insurance and benefits within a single application. 
  • Process Management and Automation: Use the myEpic tool to implement preconfigured, automated workflows across multiple business processes. 
  • Sales Automation: Leverage automated strategies to track, view and forecast sales opportunities in real time. 
  • Document Management: Securely store and organize client and vendor information across multiple folder levels. Search for specific documents and track complete version history. 
  • Omnichannel Policy Information: Integrate with preexisting customer portals and mobile applications to provide accurate policy information. 
  • Insurer Connectivity: Log in to IVANS Exchange via single sign-on to track current and new download connections to ensure insurer and MGA connectivity. 
  • Marketing: Market products to the right agents at the exact moment they are searching for markets for new and renewal business, via IVANS Market Appetite. Leverage insights through data analytics dashboards to view agency search views, top agencies and risk profile interest. 
  • Text Messaging: Send tailored individual and mass text messages to clients, depending on their locations. 
  • Outlook Integration: Integrate with Microsoft Outlook to get unrestricted access to all contacts, emails and attachments. 
  • Renewal Management: Expedite renewal processing with the Renewals Manager tool. 
  • Electronic Signature: Process applications and renewals faster by sending multiple folders for e-signature at once. 
  • Data Prefill: Automatically populate rate quotes with data from LexisNexis. 
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  • Sapiens DigitalSuite: Pre-integrated with Sapiens CoreSuite, it allows users to revitalize and digitize insurance practices. Address customer concerns with BotConnect and LiveConnect and chat via popular platforms like Facebook Messenger and WhatsApp. Offer agents portfolio and task management. 
  • Sapiens CoreSuite: Access comprehensive suites for all sectors of management. Choose between different coverage structures and capabilities to best fit business and client needs. 
    • P&C CoreSuite: View property and casualty products with a comprehensive dashboard for policy, billing and claims management. Integrate with BI, web portals and pre-configured interfaces. 
    • General/Non-Life Insurance IDITSuite: Communicate through traditional and digital channels. Use cloud-based design to find and store data. Get products to market faster with pre-made content and libraries. Access specific policy, billing and claims tools to accelerate processing. 
    • Medical Professional Liability CoreSuite: Simplify complex liability claims. Offer support for individuals, groups and hospitals. Access an MPL specific content library and use low-code tools to create and execute products. 
    • Life & Annuities CoreSuite: View policy administration and communicate information across traditional and digital channels. Include a suite for individual and worker benefits. 
    • Life & Pension CoreSuite: Use open APIs to expedite processing for L&P insurance procedures. Manage individual, group life, investment and medical products in one hub. 
    • Workers’ Compensation CoreSuite: Manage the Workers’ Compensation lifecycle. Access a full view of the incident, policies and claims in one location. 
  • Policy: View history and enable auditing. Run hypothetical scenarios to analyze client needs. Enable end-to-end automation for faster processing and make quick changes to policy terms. 
  • Billing: Automate processes in the billing lifecycle, including disbursements, disputes and write-offs. Offer customers flexible billing and payment options. Analyze financial reports to improve workflows. 
  • Claims: Complete claims tasks in a central location. Improve workflows by automating simple tasks. 
  • Underwriting: Give users access to specific permissions. Focus the underwriter's attention where it is most needed. 
  • Analytics: Use behavioral analytics to predict future market patterns and view assimilated, aggregated data. Enable BI tools like Sapiens Intelligence and IntelligencePro. 
  • Integrations: Use API Conductor to integrate with third-party applications. Access important information with data repositories. 
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Product Ranking

#16

among all
Insurance Software

#42

among all
Insurance Software

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Analyst Rating Summary

80
81
89
85
58
84
97
51
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Dashboards and Reporting
Commissions Tracking
Platform Capabilities
Billing Management
Policy Management
Dashboards and Reporting
Underwriting and Rating Management
Platform Capabilities
Billing Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Applied Epic
Sapiens
+ Add Product + Add Product
Billing Management Claims Management Commissions Tracking Dashboards And Reporting Platform Capabilities Policy Management Quote Management Underwriting And Rating Management 89 58 97 100 91 89 70 65 85 84 51 98 87 78 77 96 0 25 50 75 100
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87%
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15%
87%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

75%
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User Sentiment Summary

Great User Sentiment 585 reviews
Great User Sentiment 14 reviews
87%
of users recommend this product

Applied Epic has a 'great' User Satisfaction Rating of 87% when considering 585 user reviews from 4 recognized software review sites.

82%
of users recommend this product

Sapiens has a 'great' User Satisfaction Rating of 82% when considering 14 user reviews from 1 recognized software review sites.

4.5 (330)
n/a
4.23 (130)
n/a
4.2 (120)
n/a
n/a
4.1 (14)
3.9 (5)
n/a

Awards

SelectHub research analysts have evaluated Applied Epic and concluded it earns best-in-class honors for Commissions Tracking and Dashboards and Reporting.

Commissions Tracking Award
Dashboards and Reporting Award

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Synopsis of User Ratings and Reviews

Comprehensive Functionality: Applied Epic provides a wide range of features that cater to various insurance needs, including policy management, claims processing, billing, and customer relationship management. This comprehensive functionality can streamline operations and improve efficiency for insurance agencies and brokerages.
Cloud-Based Solution: As a cloud-based software, Applied Epic offers accessibility and scalability benefits. Users can access the system from anywhere with an internet connection, and the software can easily adapt to the changing needs of a growing business.
Customization Options: Applied Epic allows for a high degree of customization, enabling users to tailor the system to their specific workflows and requirements. This flexibility ensures that the software can meet the unique needs of different insurance businesses.
Integrations: The software integrates with various third-party applications, such as accounting software, marketing automation tools, and document management systems. These integrations can further enhance efficiency and data flow between different business systems.
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Comprehensive Product Suite: Sapiens offers a wide range of insurance software solutions, covering various aspects like policy administration, claims management, and reinsurance. This allows companies to find tools that fit their specific needs and potentially integrate multiple modules for a more streamlined workflow.
Industry-Specific Focus: Sapiens' solutions are tailored to the nuances of different insurance sectors, such as life & annuities, property & casualty, and reinsurance. This specialization can lead to a better understanding of unique industry challenges and more relevant feature sets.
Scalability and Flexibility: The software is designed to accommodate the growth and evolving needs of insurance businesses. Whether it's expanding into new markets or adapting to regulatory changes, Sapiens aims to provide the flexibility to adjust and scale operations.
Modern Technology: Sapiens leverages modern technologies like cloud computing and AI to deliver efficient and innovative solutions. This can translate to benefits like improved data analytics, automation of routine tasks, and enhanced customer experiences.
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Steep Learning Curve: Applied Epic's interface can be overwhelming for new users due to its extensive customization options and complex workflows. The abundance of features and functions often necessitates comprehensive training, leading to a prolonged onboarding process.
Performance Issues: Users frequently report slow loading times and system lags, particularly when handling large datasets or complex tasks. This can hinder productivity and cause frustration, especially for time-sensitive operations.
Integration Challenges: Integrating Applied Epic with existing systems and third-party applications can be a complex undertaking. It often requires significant customization and technical expertise, leading to additional implementation costs and potential compatibility issues.
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Steep Learning Curve: Many users report that Sapiens products have a steep learning curve due to their complex interfaces and functionalities. This can lead to frustration and decreased productivity, especially for new users who may require extensive training and support.
Customization Challenges: While Sapiens offers customization options, some users find the process to be cumbersome and time-consuming. This can be a significant drawback for businesses with unique or evolving needs, as adapting the software to their specific workflows can be difficult.
Integration Issues: Integrating Sapiens with existing systems and third-party applications can pose challenges for some users. Compatibility issues and data migration complexities can arise, requiring additional technical expertise and resources to ensure seamless integration.
Performance Concerns: Performance issues, such as slow response times and system lags, have been reported by some users, particularly in instances of high data volume or complex processing. This can impact user experience and overall efficiency.
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Reviews of Applied Epic over the past year reveal a robust platform with a steep learning curve. Users frequently mention the extensive customization options as a significant advantage, allowing agencies to tailor workflows and data fields to their specific needs. This flexibility, however, contributes to the complexity of the system, making it challenging for new users to navigate and master. The comprehensive functionality of Applied Epic is often compared favorably to competitors like AMS360 and QQCatalyst, particularly in its ability to handle complex commercial lines and large volumes of data. While users appreciate the depth of features, some find the interface less intuitive than other platforms, leading to a longer onboarding process. Applied Epic's strength lies in its scalability and ability to support the intricate needs of large, independent insurance agencies with diverse portfolios and high-volume operations.

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Sapiens, a software solution for the insurance industry, has sparked a range of opinions among users over the past year. While some praise its comprehensive functionality and ability to handle complex insurance processes, others point out areas where it falls short. Let's delve into the nuances of user feedback to understand where Sapiens shines and where it could improve. One of the recurring themes in user reviews is the robust feature set of Sapiens. Its ability to manage the entire insurance lifecycle, from underwriting and policy administration to claims processing and billing, is a significant advantage. Users appreciate the depth of functionality, which allows them to automate tasks, streamline workflows, and improve operational efficiency. However, this strength can also be a weakness. The complexity of the system can lead to a steep learning curve, making it challenging for new users to get up to speed quickly. Additionally, some users find the interface to be less intuitive than desired, requiring additional training and support. When compared to similar products like Guidewire and Duck Creek, Sapiens stands out for its industry-specific focus and its ability to handle large volumes of data. This makes it a suitable choice for larger insurance companies with complex operations. However, smaller companies or those with simpler needs might find Sapiens to be overkill, both in terms of functionality and cost. The pricing structure of Sapiens is another area where user opinions diverge. While some appreciate the value it delivers, others find it to be on the higher end of the spectrum compared to competitors. In conclusion, Sapiens is best suited for large insurance companies with complex operations and a need for a comprehensive, industry-specific solution. Its strengths lie in its robust functionality, scalability, and ability to handle large volumes of data. However, companies should be prepared for a steeper learning curve and a potentially higher cost compared to some alternatives. For smaller companies or those with simpler needs, exploring other options might be more beneficial.

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