Home > Insurance Software > EZLynx > EZLynx vs Agency Matrix

EZLynx vs Agency Matrix

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Our analysts compared EZLynx vs Agency Matrix based on data from our 400+ point analysis of Insurance Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
EZLynx Software Tool
Agency Matrix Software Tool
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Product Basics

EZLynx is an innovative platform to improve operational efficiency and streamline agency workflows. Its integrated comparative rater and agency management library manages the entire customer lifecycle. Its real-time comparative quoting module provides automated home and auto rate quotes, consumer follow-ups, generation of shortened forms with incomplete or pre-filled data, enhanced quoting and Facebook quoting. It stores all enterprise data centrally in one cloud-based environment to provide security and encourage global data sharing. Its intuitive dashboard improves stakeholder engagement and data visualization through automated reporting.

Users can map organizational hierarchies, improve customer experiences and generate intuitive rates with automated commission processing. It stores policy statements and other documentation to monitor agency performance and develop remediation measures.
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Agency Matrix, a comprehensive software solution from Zywave, excels in managing various tasks essential to insurance agency operations. It is particularly well-suited for small to mid-sized insurance agencies seeking to streamline their workflows, enhance customer service, and improve overall efficiency. The software offers a range of benefits, including robust client management, policy tracking, and automated marketing tools, which help agencies maintain organized records and foster client relationships.

Popular features of Agency Matrix include an intuitive dashboard, real-time reporting, and integrated communication tools, which collectively enhance the user experience. Users appreciate its user-friendly interface and the ability to customize workflows to fit specific business needs. Compared to similar products, Agency Matrix is often praised for its affordability and ease of use, making it a preferred choice for agencies looking to optimize their operations without a steep learning curve.

Pricing for Agency Matrix varies based on the size and specific needs of the agency, with options typically available on a subscription basis. For precise pricing details, it is recommended to contact SelectHub for a tailored quote.

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$350 Monthly
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$69 Monthly
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Windows
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Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Connect to Maximum Carriers: Provide clients with the most accurate rates by connecting to 330+ carriers across the country. 
  • Simplify Quoting: Streamline the quoting process by recycling prospect information to pre-fill forms and fetch carrier data. 
  • Improve Client Retention: Run reports to identify and deliver targeted communications to leads and existing clients. 
  • Eliminate Errors and Omissions: Protect agents and clients from accidental mistakes by maintaining an automated electronic record of all activities. 
  • Access Best Marketing Strategies: Provides professional guidance, expert digital strategy meetings, inbound marketing promotion and website designing options. Get listed easily in local business directories. 
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  • Enhanced Efficiency: Streamlines daily operations by automating routine tasks, allowing staff to focus on higher-value activities.
  • Improved Customer Service: Centralizes client information, making it easier to access and manage customer interactions, leading to faster response times.
  • Accurate Reporting: Generates detailed reports on sales, claims, and other key metrics, providing insights that help in making informed business decisions.
  • Regulatory Compliance: Ensures adherence to industry regulations by maintaining accurate records and providing audit trails.
  • Cost Savings: Reduces operational costs by minimizing manual data entry and reducing errors, which can lead to financial savings.
  • Scalability: Adapts to the growing needs of your agency, whether you are expanding your client base or adding new lines of business.
  • Data Security: Protects sensitive client information with robust security measures, reducing the risk of data breaches.
  • Enhanced Communication: Facilitates better communication within the team and with clients through integrated email and messaging systems.
  • Task Management: Organizes and prioritizes tasks effectively, ensuring that important deadlines are met and nothing falls through the cracks.
  • Client Retention: Helps in maintaining strong client relationships by providing tools for personalized service and follow-ups.
  • Integration Capabilities: Seamlessly integrates with other software systems, such as accounting and CRM tools, to provide a unified workflow.
  • Customizable Workflows: Allows for the customization of workflows to match the specific needs and processes of your agency.
  • Time Management: Tracks time spent on various tasks, helping to identify areas where efficiency can be improved.
  • Training and Support: Offers comprehensive training and ongoing support to ensure that your team can fully leverage the software’s capabilities.
  • Client Portal: Provides clients with a self-service portal where they can access their policy information and make updates, enhancing their experience.
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  • Rating Engine: Provide clients with real-time multi-carrier quotes for home or auto policies. Quote rates, issue policies and store ACORD forms with the intuitive dashboard. Pull vehicle and driver records to pre-fill carrier-specific forms. Capture and share carrier defaults and pre-set coverage scenarios via built-in templates. Automatically calculate premiums, validate addresses and check for missing data and discrepancies. 
    • Graph View: Use color-coded graph views to compare home and auto policy results. Automatically combine the same carrier results into a single bar. 
    • Applicant / Co-Applicant Switch: Easily swap applicant and co-applicant positions to submit a new quote. 
  • Management System: Streamline agency and workflow management with a centralized repository for customer’s quotes, documents and policies. Streamline the renewal process with automated client information updates and policy synchronization. Directly convert the agency’s data to the new platform to accelerate time to market. 
    • Performance Metrics: Collate information from the rating engine and management system modules to receive intelligent insights via email reports. 
    • Policy Comparison: Compare expired and renewed policies side-by-side. Explain the latest premiums and coverages for both commercial and personal lines. 
    • Accounting: Manage all financial transactions with direct billing support. Process commissions faster with graduated commission structure, commission downloads, split-commission tracking, percentage rules and more. 
    • Certificates and Forms: Store ACORD forms, policy downloads and e-signatures in client-specific electronic files. Use client information to create new certificates or renew existing ones. 
    • Document Storage: Centrally store client-related documents such as emails, certificates, forms, policies and more. Search for specific documents using custom data fields and upload files using the drag-and-drop function. Connect policies to associated clients. 
    • Document Signing: Streamline policy processing with secure electronic signatures. 
  • Agency Websites: Optimize an existing website or create a new one that includes the latest search engine algorithms. Increase the agency’s local reach and brand awareness with integrated editing, hosting, development and content services. Seamlessly integrate consumer quoting and client center modules into the website while keeping it mobile-friendly. Access website statistics during quarterly reviews. 
  • Consumer Quoting: Allow potential clients to get rate quotes directly from the website. Implement optimized, industry-specific web forms to provide multiple quotes instantaneously. Use vehicle and license data to autofill available information for faster quoting. 
    • Automated Contact: Automatically follow up on potential clients with incomplete quoting processes. Provide a secure link to access all relevant information and finish the process. 
    • Agent Options: Use online customer data to contact them directly with quotes. Get email reminders to follow up on quotation requests. 
    • Capture Leads: Capture leads through the agency website and reach them with purpose-built email marketing campaigns. 
    • Tracking Analytics: Record key analytics and analyze consumer quote traffic to improve the agency’s marketing and lead campaigns. 
  • Communication Center: Simplify client communication and outreach with targeted drip marketing campaigns, email campaigns, attachments and postal mail. 
  • Client Center: Provide clients with 24/7 access to the agency via the self-service portal. Safeguard client personal information with secure and unique login credentials. Agents can directly share policy documents and update client data at regular intervals. 
  • Integrations: Supports integration with a wide range of third-party applications, including QuickBooks, Microsoft 365, Netstar, CoreLogic, EverQuote and more. The API-based architecture provides in-house tools such as Data Bridge, Live Rating and Policy Management. 
  • Mobile App: Provides global access to client data and policy information with the mobile application. 
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  • Client Management: Comprehensive client profiles with detailed contact information, policy history, and communication logs.
  • Policy Tracking: Real-time tracking of policy statuses, renewals, and expirations to ensure timely follow-ups.
  • Document Management: Secure storage and easy retrieval of important documents, including policy forms and client communications.
  • Automated Workflows: Customizable workflows to automate routine tasks such as policy renewals, claims processing, and client follow-ups.
  • Reporting and Analytics: Robust reporting tools that provide insights into agency performance, sales trends, and client demographics.
  • Commission Tracking: Detailed tracking of commissions earned by agents, with customizable commission structures and payout schedules.
  • Integrated Marketing Tools: Built-in email marketing and SMS capabilities to streamline client communications and marketing campaigns.
  • Accounting Integration: Seamless integration with popular accounting software like QuickBooks for efficient financial management.
  • Mobile Access: Mobile-friendly interface that allows agents to access client information and perform tasks on-the-go.
  • Customer Portal: Self-service portal for clients to view policy details, make payments, and submit claims online.
  • Lead Management: Tools for capturing, tracking, and nurturing leads to convert prospects into clients.
  • Task Management: Task assignment and tracking features to ensure team members stay on top of their responsibilities.
  • Integration with Carriers: Direct integration with insurance carriers for real-time policy updates and electronic submissions.
  • Security Features: Advanced security measures including data encryption, user access controls, and regular backups to protect sensitive information.
  • Customizable Dashboards: Personalized dashboards that provide a snapshot of key metrics and activities at a glance.
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Product Ranking

#1

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#11

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User Sentiment Summary

Good User Sentiment 143 reviews
Good User Sentiment 98 reviews
75%
of users recommend this product

EZLynx has a 'good' User Satisfaction Rating of 75% when considering 143 user reviews from 3 recognized software review sites.

76%
of users recommend this product

Agency Matrix has a 'good' User Satisfaction Rating of 76% when considering 98 user reviews from 1 recognized software review sites.

4.0 (25)
n/a
3.77 (64)
n/a
3.6 (54)
3.8 (98)

Synopsis of User Ratings and Reviews

Functionality: The platform has superb functionalities, especially for carrier connectivity, according to 96% of users mentioning this aspect.
Ease of Use: According to 68% of users who reviewed this element, the software has a simple UI and is easy to navigate.
Integrations: 67% of users who mentioned this aspect said the platform has good integration options.
Performance: 79% of users who reviewed performance said the system runs smoothly with frequent updates.
Cost: According to 80% of users who reviewed cost, the software has competitive pricing.
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Real-Time Data Access: Provides real-time access to customer data, policies, payments, and more.
Comprehensive Management: Offers features for claims, commission, contact, document, and insurance policy management, as well as commission tracking.
Automated Marketing: Assists in automated marketing efforts, including email campaigns, reminders, and follow-ups.
Increased Productivity and Efficiency: Streamlines tasks such as x-date tracking, accounting reports, and client service, freeing up time for other priorities.
Remote Accessibility: Being browser-based, it allows you to manage your agency from any location with internet access.
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Training: The system has a steep learning curve and lacks enough training material, according to 83% of reviewers mentioning this element.
Service and Support: According to 91% of users who reviewed this aspect, the vendor has terrible customer service.
Implementation: 100% of users who mentioned this element said the implementation process is considerably long.
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Customer Support: Users have reported experiencing difficulties reaching customer support when needed.
Technical Issues: Some users have mentioned experiencing technical problems, including loading issues after software updates.
Maintenance: System maintenance is often performed during the workday, causing disruptions to agency operations.
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EZLynx provides both independent agents and agencies with a single platform to manage all insurance requirements, including comparative rating, eSignatures, accounting, quoting, online marketing and more. The system is reasonably priced, integrates with many third-party apps and connects to a vast number of carriers. Performance is good with regular updates, making it a go-to option in this category. However, vendor support is notoriously poor, with complaints of long response times and indifferent personnel. Implementation is long, and the system is difficult to learn. But if you are under a strict budget and willing to overcome these obstacles, EZLynx is a strong contender in terms of cost and performance.

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Is Agency Matrix the blue pill that will free your agency from the shackles of outdated systems? User reviews from the last year suggest that for many, it's a resounding "yes". Users consistently praise Agency Matrix for its user-friendly interface, which stands out as a key strength compared to competitors. One user even mentioned being able to train new staff on the system in minutes! This ease of use translates into tangible benefits for agencies, allowing them to onboard employees quickly and maximize productivity. The robust task management feature also receives high marks, with users highlighting its simplicity and effectiveness in streamlining workflows and improving accountability. This is particularly important in the fast-paced world of insurance, where missed deadlines can have significant financial implications. However, it's not all sunshine and roses. The most glaring weakness, according to some users, is the system's susceptibility to downtime during updates. This can disrupt operations and lead to lost productivity, especially if agencies haven't implemented backup systems. Despite this drawback, the overwhelming sentiment is positive. Agency Matrix is best suited for small to medium-sized insurance agencies looking for an intuitive and comprehensive management solution. Its user-friendly design makes it easy for teams to adopt, while its robust features streamline operations and boost efficiency. However, agencies should be prepared for potential downtime during updates and consider implementing backup protocols to minimize disruptions.

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