FINEOS vs EIS

Last Updated:

Our analysts compared FINEOS vs EIS based on data from our 400+ point analysis of Insurance Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

FINEOS is a comprehensive digital platform for insurance agents. Users can optimize administration processes, automate workflows and oversee customer activity in one hub. Manage traffic, track sales and expedite policy processing.

Users can organize information and securely store data in a central repository. Use open architecture to integrate with external applications.
read more...
EIS is a cloud-native ecosystem for brokers and insurers. It provides workflow automation, product development and a centralized suite where any process can be viewed or managed.

Users can access engagement reports and analytics to oversee customer activity. Extend platform capabilities with third-party integrations and enable access to external data using APIs. It provides the ability to organize data assets and manage claims, policies and billing.
read more...
Undisclosed
Get a free price quote
Tailored to your specific needs
Undisclosed
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Increased Productivity: Save time by automating workflows to redirect focus to essential tasks. Scale quickly with cloud-native capabilities.
  • Demographic Intelligence: Gain insight into client activity with real-time data. Understand customer preference with readable analytics.
  • Boosted Organization: Systemize workflows and organize information to promote fast modification and better communication.
  • Simplified Navigation: Browse the interface and find data quickly with dynamic viewing across multiple devices. Make changes to the platform without rewriting code.
read more...
  • Better Customer Understanding: Comprehend and anticipate client needs with readable analytics. Modify processes to optimize experiences based on client feedback.
  • User-friendly Navigation: Enhance visibility of the platform with user-centric dashboards. Organize information quickly to improve overall accessibility.
  • Tailored Products: Build and deliver customized products tailored to fit client needs. Streamline development and access pre-made content for simplified building.
  • Personalized Programs: Build personalized plans for customers based on provided requirements. Enhance customer experience by providing more options.
  • Enhanced Productivity: Automate tasks and streamline processes to allow increased focus on more complex tasks. Increase efficiency by optimizing workflows and lessen the time spent developing products.
read more...
  • Administration Management: Access a comprehensive suite for administration management. Secure, organize and manage all insurance activities in one location.
  • Policy Management: Manage tasks from the policy screen and view consolidated policy and product data. Create and edit documents, grouping policy and claim information for easy accessibility.
  • Claims Management: Simplify the claims process by enabling end-to-end automation. Access important information and complete claims tasks in a central location. Enhance system efficiency with pre-made workflows and dashboards. Utilize intuitive reporting and enable AI analytics to review claims data further.
  • Underwriting Workflows: Automate processes, manage important documents and track policy creation data. Send update alerts notifying sales directors and brokers if additional information or review is needed.
  • Ratings: Simplify the underwriting process and receive accurate ratings using in-house rating software. Collect data and determine requirements based on client variables.
  • Payments: Offer customers flexible payment options. View detailed transaction reports and utilize third-party integrations for payment processing.
  • Billing: Oversee billing activity, monitor transactions and enable automated workflows. Improve communication with clients using shareable dashboards.
  • Quotes: Generate quotes, save templates for future use and upload important documents.
read more...
  • EIS Suite: View and manage the entire insurance lifecycle. Pinpoint potential system inefficiencies and adjust workflows to optimize usability. Customize employee dashboards and include specific data and graphics based on user needs.
  • Policy Management: Expedite processing by automating policy workflows. Access and manage important documents from the policy screen. Find policy information in one location and group data for fast modification.
  • Claims Management: Streamline claims processes by automating simple tasks. Use scripts to gather FNOL data through numerous channels quickly. Provide clients with a dynamic view of digital claims information.
  • Product Management: Use low-code product development tools to build products, bundles and experiences. Manage and modify products in one hub.
  • Client Management: Aggregate real-time customer engagement information from multiple channels to calibrate marketing and production efforts. Work collaboratively with other departments to expedite client tasks and enhance productivity.
  • Billing: Enable flexible billing options for clients and brokers. Manage invoicing, reconciliation, cash and collection, and delinquency services. Automate billing based on specific requirements. Provide customers with various payment options and the ability to set recurring payments.
read more...

Product Ranking

#20

among all
Insurance Software

#26

among all
Insurance Software

Find out who the leaders are

Analyst Rating Summary

75
73
95
99
96
96
0
34
Show More Show More
Underwriting and Rating Management
Claims Management
Billing Management
Billing Management
Claims Management
Policy Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

FINEOS
EIS
+ Add Product + Add Product
Billing Management Claims Management Commissions Tracking Dashboards And Reporting Platform Capabilities Policy Management Quote Management Underwriting And Rating Management 95 96 0 81 82 78 57 100 99 96 34 62 82 88 60 70 0 25 50 75 100
100%
0%
0%
100%
0%
0%
100%
0%
0%
100%
0%
0%
0%
0%
100%
40%
0%
60%
83%
0%
17%
67%
0%
33%
85%
0%
15%
85%
0%
15%
80%
0%
20%
93%
0%
7%
60%
0%
40%
60%
0%
40%
100%
0%
0%
57%
0%
43%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

44%
0%
56%
25%
0%
75%

User Sentiment Summary

Fair User Sentiment 1 reviews
Great User Sentiment 10 reviews
60%
of users recommend this product

FINEOS has a 'fair' User Satisfaction Rating of 60% when considering 1 user reviews from 1 recognized software review sites.

80%
of users recommend this product

EIS has a 'great' User Satisfaction Rating of 80% when considering 10 user reviews from 2 recognized software review sites.

n/a
3.5 (2)
3.0 (1)
n/a
n/a
4.1 (8)

Awards

SelectHub research analysts have evaluated FINEOS and concluded it earns best-in-class honors for Claims Management and Underwriting and Rating Management.

Claims Management Award
Underwriting and Rating Management Award

SelectHub research analysts have evaluated EIS and concluded it earns best-in-class honors for Billing Management and Claims Management.

Billing Management Award
Claims Management Award

Synopsis of User Ratings and Reviews

Streamlined Claims Management: FINEOS simplifies claims processing, automating tasks and workflows to boost efficiency.
Enhanced Customer Experience: FINEOS provides self-service portals and mobile apps, empowering policyholders to manage their claims conveniently.
Data-Driven Insights: FINEOS offers robust reporting and analytics, enabling insurers to gain valuable insights from their data for better decision-making.
Show more
Streamlined Workflows: Users praise EIS for simplifying complex insurance processes, such as claims processing and policy administration, through automated workflows and intuitive interfaces.
Enhanced Data Management: EIS receives positive feedback for its robust data management capabilities, enabling users to efficiently store, organize, and analyze large volumes of insurance data, leading to improved decision-making.
Improved Customer Service: Users appreciate EIS for facilitating better customer service by providing quick access to policy information, claims status, and communication tools, resulting in faster response times and increased customer satisfaction.
Show more
Clunky User Interface: Users frequently express frustration with FINEOS's outdated interface, finding it difficult to navigate and use efficiently. They desire a more modern and intuitive design that simplifies their workflow.
System Performance Issues: Slow loading times and system crashes are a common complaint, leading to decreased productivity and frustration among users.
Limited Reporting Capabilities: Users report that FINEOS lacks robust reporting features, making it challenging to extract meaningful insights from their data. They desire more comprehensive and customizable reporting options to support data-driven decision-making.
Show more
Difficult to Use: Some users find the system difficult to navigate and use, especially when trying to find specific information or complete tasks.
Slow Performance: Users have reported that the system can be slow, especially during peak hours or when dealing with large amounts of data. This can lead to frustration and lost productivity.
Limited Functionality: Some users feel that the system lacks certain features or functionality that they need to do their jobs effectively. This can force them to use workarounds or other systems, which can be inefficient.
Show more

User reviews from the past year on FINEOS are a mixed bag. Some users praise FINEOS for its robust claims processing capabilities, noting that it streamlines complex workflows and reduces manual processing time. Others appreciate the comprehensive policy management features, highlighting the ease with which they can handle renewals, endorsements, and cancellations. However, some users express frustration with the system's complexity, citing a steep learning curve and the need for extensive training. A few users also point out occasional glitches and slow response times, impacting productivity and user satisfaction. While FINEOS is generally viewed as a powerful and feature-rich platform, its suitability hinges on the specific needs and technical capabilities of the organization. Businesses with complex insurance operations and a dedicated IT team may find FINEOS to be a valuable asset, while smaller organizations with limited resources might find it overwhelming.

Show more

User reviews from the past year suggest that EIS is a comprehensive insurance management solution, particularly favored for its user-friendly interface and robust feature set, encompassing policy, claims, risk, compliance management, and reporting. Users praise EIS for its ability to streamline operations and reduce costs, making it a valuable asset for businesses of all sizes. However, a recurring concern among users is the cost of EIS, which some find prohibitive, especially smaller businesses or those with simpler insurance requirements. Additionally, some users have reported difficulties adapting EIS to more complex insurance scenarios, finding it less flexible than desired. While EIS offers a solid foundation for insurance management, businesses with intricate insurance needs might require a more specialized solution tailored to their specific complexities.

Show more

Screenshots

Top Alternatives in Insurance Software


Applied Epic

BriteCore

DRC RS X

Duck Creek

EIS

Guidewire

Insly

Jenesis

Majesco

OneShield

Oracle Financial Services For Insurance

Sapiens

Socotra

Wynsure

Related Categories

Head-to-Head Comparison

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings