HawkSoft vs Sapiens

Last Updated:

Our analysts compared HawkSoft vs Sapiens based on data from our 400+ point analysis of Insurance Software, user reviews and our own crowdsourced data from our free software selection platform.

HawkSoft Software Tool
Sapiens Software Tool

Product Basics

Hawksoft provides agencies with customer relations and agency management solutions. It automates communication tasks and activities for improving customer experiences and relationships. Its reporting and analysis modules reduce errors and omissions and generate alerts, tasks and reminders for important events. Users get periodic reports on business health, KPIs, cross-sales and possible growth opportunities. It centralizes system procedures and documentation to streamline data sharing across multiple levels and update policies with carrier guidelines.

Provides a 360-degree view of policyholders for informed business decision-making. Its integrated rating system sets up clients with choices best suited to their individual needs. It supports TCPA compliant text messaging, e-Signatures and self-service certificates for policyholders.
read more...
Sapiens offers brokers and insurers a digital ecosystem for managing coverage lifecycles. Users can access comprehensive suites to create and manage workflows for specific coverage sectors.

It offers end-to-end automation and third-party integrations in addition to advanced analytical reporting. Users can aggregate data and systemize information to streamline workflows. Optimize business practices, manage traffic and finances, and access administration for different coverage structures.
read more...
$250 Monthly
Get a free price quote
Tailored to your specific needs
$500,000 Annually
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Increased Customer Retention: Improve customer loyalty with specialized alerts designed to proactively notify agents about policyholder requirements and crucial touchpoints. 
  • Improved Lead Conversion: Convert more leads into clients with an intelligent sales pipeline consisting of cross-sell and upsell reports, scheduled communications, batch emails and more. 
  • Flexible Contracts: Opt for short-term contracts to try the platform instead of potentially regrettable long-term contracts. 
  • Mobile-ready Platform: Improve accessibility and usability for both agents and policyholders with remote access to the system via smartphones and tablets. 
  • Automated To-do-Lists: Get a list of reminders and tasks based on important policy events and upcoming activities with the smart concierge tool. 
read more...
  • Reduced Expenses: Increase revenue and reduce costs by expediting all in-house processes with automation and rule-driven functionality. Reduce risks involved with migrating from previous systems. 
  • Simplified Navigation: Browse interfaces quickly with user-friendly dashboards and personalized web portals. Increase platform efficiency with multi-channel access. 
  • Deeper Customer Understanding: Use readable analytics to understand and anticipate client needs. Modify processes to meet customer expectations. 
  • Improved Productivity: Automate workflows, expedite policy processing and simplify billing. Use open APIs to connect with third-party applications. 
read more...
  • Agency Management System: Implement a consistent and reliable documentation process for all carriers, policyholders and agents. Set up automated strategies for client communication, marketing campaigns, lead generation, task assignments and notifications. Run reports on productivity, profitability, revenue and more. 
  • Agency Intelligence: Generate customized reports on policyholder data, sales pipeline forecasts, account rounding, cross-selling and more. Use data visualization to aid in business decision-making. 
  • Agent Portal: Access policy information, client data and communication from any device with an internet connection. Limit access to sensitive data with permission-based restrictions. 
  • API Integrations: Integrate with multiple third-party applications with the API-based architecture. Supported applications include AgencyZoom, Bridge, Fuse, InsuredMine, Renew King, Rocket Referrals and many more. 
  • Accounting: Seamlessly create and maintain trust and operating accounts in tandem with QuickBooks. 
    • Trust Accounting: Issue invoices, accept payments, verify receipts, track receivables and payables, upload carrier payments and perform year-end reconciliations with built-in tools. Run reports on paid commissions, customer receivables, agent fees and more. 
    • Operating Accounting: Directly integrate with QuickBooks to synchronize both trust and operating accounts. Track expenses and compulsory personal accidents (CPA) and measure KPIs. 
  • E-signature: Optimize the application and renewal process with the built-in e-signature tool. Securely maintain digital records and send texts or emails to request signatures. 
  • Mobile Application: The mobile app provides clients with dedicated self-service, 24/7 access to their policy details and ID cards. Agents can send push notifications, as well as share accident and claim reports and photos in accordance with ACORD regulations. 
  • Rater: Choose a rater service and get a direct feed of accurate quotes from multiple carriers. Clients can seamlessly compare and choose from relevant rate quotes. Supported raters include ITC TurboRater, Applied Rater, Agency Computer Systems (ACS), AccuAgency and more. 
  • Self-service Certificates: Allow insured parties to generate self-service certificates. Provide access via links and revoke certificates as per requirements. Clients can log in to the portal with their email addresses and verification codes. 
  • Client Communication: Communicate with clients via text message and share images with them, all accessible directly from their files. Turn on desktop notifications for essential customers. Comply with TCPA regulations by asking insured clients for their consent before initiating contact. 
  • Website: Choose from multiple SEO-optimized website packages preconfigured with insurance-specific content. Capture more leads with automated marketing campaigns and enriching content such as videos, articles and infographics. Track website traffic via Google Analytics. 
read more...
  • Sapiens DigitalSuite: Pre-integrated with Sapiens CoreSuite, it allows users to revitalize and digitize insurance practices. Address customer concerns with BotConnect and LiveConnect and chat via popular platforms like Facebook Messenger and WhatsApp. Offer agents portfolio and task management. 
  • Sapiens CoreSuite: Access comprehensive suites for all sectors of management. Choose between different coverage structures and capabilities to best fit business and client needs. 
    • P&C CoreSuite: View property and casualty products with a comprehensive dashboard for policy, billing and claims management. Integrate with BI, web portals and pre-configured interfaces. 
    • General/Non-Life Insurance IDITSuite: Communicate through traditional and digital channels. Use cloud-based design to find and store data. Get products to market faster with pre-made content and libraries. Access specific policy, billing and claims tools to accelerate processing. 
    • Medical Professional Liability CoreSuite: Simplify complex liability claims. Offer support for individuals, groups and hospitals. Access an MPL specific content library and use low-code tools to create and execute products. 
    • Life & Annuities CoreSuite: View policy administration and communicate information across traditional and digital channels. Include a suite for individual and worker benefits. 
    • Life & Pension CoreSuite: Use open APIs to expedite processing for L&P insurance procedures. Manage individual, group life, investment and medical products in one hub. 
    • Workers’ Compensation CoreSuite: Manage the Workers’ Compensation lifecycle. Access a full view of the incident, policies and claims in one location. 
  • Policy: View history and enable auditing. Run hypothetical scenarios to analyze client needs. Enable end-to-end automation for faster processing and make quick changes to policy terms. 
  • Billing: Automate processes in the billing lifecycle, including disbursements, disputes and write-offs. Offer customers flexible billing and payment options. Analyze financial reports to improve workflows. 
  • Claims: Complete claims tasks in a central location. Improve workflows by automating simple tasks. 
  • Underwriting: Give users access to specific permissions. Focus the underwriter's attention where it is most needed. 
  • Analytics: Use behavioral analytics to predict future market patterns and view assimilated, aggregated data. Enable BI tools like Sapiens Intelligence and IntelligencePro. 
  • Integrations: Use API Conductor to integrate with third-party applications. Access important information with data repositories. 
read more...

Product Ranking

#13

among all
Insurance Software

#42

among all
Insurance Software

Find out who the leaders are

Analyst Rating Summary

we're gathering data
81
we're gathering data
85
we're gathering data
84
we're gathering data
51
Show More Show More

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

HawkSoft
Sapiens
+ Add Product + Add Product
Billing Management Claims Management Commissions Tracking Dashboards And Reporting Platform Capabilities Policy Management Quote Management Underwriting And Rating Management 85 84 51 98 87 78 77 96 0 25 50 75 100
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
87%
0%
13%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
89%
0%
11%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
60%
0%
40%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
100%
0%
0%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
85%
0%
15%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
80%
0%
20%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
80%
0%
20%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
100%
0%
0%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
69%
0%
31%

User Sentiment Summary

Great User Sentiment 132 reviews
Great User Sentiment 14 reviews
89%
of users recommend this product

HawkSoft has a 'great' User Satisfaction Rating of 89% when considering 132 user reviews from 3 recognized software review sites.

82%
of users recommend this product

Sapiens has a 'great' User Satisfaction Rating of 82% when considering 14 user reviews from 1 recognized software review sites.

4.5 (18)
n/a
4.43 (60)
n/a
4.4 (54)
n/a
n/a
4.1 (14)

Synopsis of User Ratings and Reviews

Easy to Use: Many users find HawkSoft's interface intuitive and easy to navigate, even for those who are new to insurance software. They appreciate the straightforward design and clear labeling of features, making it simple to find what they need.
Comprehensive Features: HawkSoft offers a wide range of features that cater to the needs of insurance agencies, including policy management, client tracking, reporting, and more. Users appreciate having all the tools they need in one place, streamlining their workflow.
Excellent Customer Support: HawkSoft is known for its responsive and helpful customer support team. Users praise the quick turnaround times and the ability to reach knowledgeable representatives who can assist with any issues or questions.
Strong Integrations: HawkSoft integrates seamlessly with other popular business applications, such as accounting software and email marketing platforms. This allows users to connect their systems and automate tasks, saving time and effort.
Show more
Comprehensive Product Suite: Sapiens offers a wide range of insurance software solutions, covering various aspects like policy administration, claims management, and reinsurance. This allows companies to find tools that fit their specific needs and potentially integrate multiple modules for a more streamlined workflow.
Industry-Specific Focus: Sapiens' solutions are tailored to the nuances of different insurance sectors, such as life & annuities, property & casualty, and reinsurance. This specialization can lead to a better understanding of unique industry challenges and more relevant feature sets.
Scalability and Flexibility: The software is designed to accommodate the growth and evolving needs of insurance businesses. Whether it's expanding into new markets or adapting to regulatory changes, Sapiens aims to provide the flexibility to adjust and scale operations.
Modern Technology: Sapiens leverages modern technologies like cloud computing and AI to deliver efficient and innovative solutions. This can translate to benefits like improved data analytics, automation of routine tasks, and enhanced customer experiences.
Show more
Limited Customization: Some users find the system's rigid structure limits their ability to tailor workflows to their specific needs, leading to inefficiencies. For example, they may struggle to create custom reports or automate tasks that are unique to their agency.
Steep Learning Curve: The software's complexity can be daunting for new users, requiring significant time and effort to master. This can lead to frustration and slow adoption, especially for smaller agencies with limited resources.
Integration Challenges: Integrating HawkSoft with other essential business tools, such as CRM or accounting software, can be difficult and time-consuming. This can create data silos and hinder overall efficiency.
Customer Support Issues: Some users have reported inconsistent or slow response times from HawkSoft's customer support team. This can be frustrating when encountering technical difficulties or needing assistance with complex tasks.
Show more
Steep Learning Curve: Many users report that Sapiens products have a steep learning curve due to their complex interfaces and functionalities. This can lead to frustration and decreased productivity, especially for new users who may require extensive training and support.
Customization Challenges: While Sapiens offers customization options, some users find the process to be cumbersome and time-consuming. This can be a significant drawback for businesses with unique or evolving needs, as adapting the software to their specific workflows can be difficult.
Integration Issues: Integrating Sapiens with existing systems and third-party applications can pose challenges for some users. Compatibility issues and data migration complexities can arise, requiring additional technical expertise and resources to ensure seamless integration.
Performance Concerns: Performance issues, such as slow response times and system lags, have been reported by some users, particularly in instances of high data volume or complex processing. This can impact user experience and overall efficiency.
Show more

Is HawkSoft Insurance software for the birds, or will it make your agency soar? Over the past year, user reviews on HawkSoft have been largely positive, with many highlighting its intuitive interface and robust features as major strengths. Users particularly appreciate the platform's policy management capabilities, noting that it streamlines tasks like underwriting, quoting, and renewals, which are essential for daily operations. The built-in reporting and analytics tools, dubbed "Agency Intelligence," also receive praise for providing valuable insights into sales pipelines, client retention, and growth opportunities. However, some users have pointed out that the software's integration with third-party applications could be improved, citing occasional difficulties with data syncing and limited compatibility options. Despite this drawback, many users consider HawkSoft a worthwhile investment due to its comprehensive feature set and user-friendly design, especially when compared to competitors with less intuitive interfaces or fragmented functionalities. In conclusion, HawkSoft appears to be best suited for independent insurance agencies of all sizes looking to streamline their operations, improve client management, and gain a competitive edge. Its robust features, combined with its user-friendly interface, make it a powerful tool for agencies seeking to enhance efficiency and drive growth.

Show more

Sapiens, a software solution for the insurance industry, has sparked a range of opinions among users over the past year. While some praise its comprehensive functionality and ability to handle complex insurance processes, others point out areas where it falls short. Let's delve into the nuances of user feedback to understand where Sapiens shines and where it could improve. One of the recurring themes in user reviews is the robust feature set of Sapiens. Its ability to manage the entire insurance lifecycle, from underwriting and policy administration to claims processing and billing, is a significant advantage. Users appreciate the depth of functionality, which allows them to automate tasks, streamline workflows, and improve operational efficiency. However, this strength can also be a weakness. The complexity of the system can lead to a steep learning curve, making it challenging for new users to get up to speed quickly. Additionally, some users find the interface to be less intuitive than desired, requiring additional training and support. When compared to similar products like Guidewire and Duck Creek, Sapiens stands out for its industry-specific focus and its ability to handle large volumes of data. This makes it a suitable choice for larger insurance companies with complex operations. However, smaller companies or those with simpler needs might find Sapiens to be overkill, both in terms of functionality and cost. The pricing structure of Sapiens is another area where user opinions diverge. While some appreciate the value it delivers, others find it to be on the higher end of the spectrum compared to competitors. In conclusion, Sapiens is best suited for large insurance companies with complex operations and a need for a comprehensive, industry-specific solution. Its strengths lie in its robust functionality, scalability, and ability to handle large volumes of data. However, companies should be prepared for a steeper learning curve and a potentially higher cost compared to some alternatives. For smaller companies or those with simpler needs, exploring other options might be more beneficial.

Show more

Screenshots

Top Alternatives in Insurance Software


Applied Epic

BriteCore

DRC RS X

Duck Creek

EIS

FINEOS

Guidewire

Insly

Jenesis

Majesco

OneShield

Oracle Financial Services For Insurance

Sapiens

Socotra

Wynsure

Related Categories

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings