CASEpeer vs CounselLink

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Our analysts compared CASEpeer vs CounselLink based on data from our 400+ point analysis of Legal Software, user reviews and our own crowdsourced data from our free software selection platform.

CounselLink Software Tool

Product Basics

CASEpeer allows lawyers to manage their cases and clients in one place. It’s a cloud-based software that users can access from anywhere, anytime. It offers various features, including case, client, document and task management. Automated workflows, reporting options and task management modules support improved settlement metrics. It helps prioritize client experience with built-in self-service offerings and client portals.
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LexisNexis CounselLink is a cloud-based software that helps corporate departments and law firms manage their legal operations. It offers a range of features to manage matters, invoices, vendors and reports in one place. Its powerful analytical and reporting capabilities enable teams to make data-driven decisions and optimize performance, resulting in better client outcomes.

Centralizing matter and invoice management helps reduce administrative burdens and focus on higher-value work. With the ability to track budgets and spending, businesses can better allocate resources and mitigate the risk of overages.
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Product Assistance

Documentation
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Live Online
Videos
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Documentation
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Email
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Minimize Time to Market: Transition to the platform faster with purpose-built integrations and no necessary customizations. 
  • 24/7 Available Support: Offers continuous customer support to improve resolution rates. Ensure availability in case of emergency with multiple support channels. 
  • Simple User Interface: Make transitions quickly through an easy-to-use interface and unlimited user training. 
  • Easy Reporting: Access multiple checklists and reports designed to evaluate and record case details. 
  • Ensure Scalability: Introduces new features and regular patches to keep the platform up-to-date and scalable. 
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  • Comprehensive Analytics and Reporting: Legal departments can analyze expense data and make informed decisions. Generate reports on various metrics, including spend by matter type, matter status and vendor.
  • Robust Collaboration Tools: Collaborate with vendors, outside counsel and other stakeholders in a secure and centralized platform. Ensure that everyone is on the same page and can stay up-to-date.
  • Enhanced Matter Management: Track progress, store documents and manage deadlines. Automate workflows and provide alerts to ensure nothing falls through the cracks.
  • Optimized Spend Management: Gain visibility into legal fees, enforce billing guidelines and optimize billing rates. Identify cost-saving opportunities and get real-time budget tracking capabilities.
  • Efficient Vendor Management: Manage vendors, including law firms and other legal service providers. Track vendor performance, enforce service level agreements and ensure compliance with billing guidelines.
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  • Personal Injury Case Management: Track everything case-related, from timelines and tasks to litigation and documentation. 
    • Case Timelines: Follow case timelines to monitor and evaluate case progression and team communication. 
    • Tasks: Assign responsibilities to team members with clear-cut deadlines, priority levels and reminders. Notify all relevant parties when a task is assigned and completed. Set up trigger-based workflows to dictate case assignments. 
    • Litigation: Best practice litigation tools provide visibility into deadlines, discovery requests, defense counsels and expert witnesses. 
    • Medical Treatment: Maintain a detailed record of injuries, doctor’s appointments, payments, bills and more. 
  • Security: Secure confidential information with rolling backups and server redundancy controls. Hosted on Amazon Web Services for maximum protection. 
  • Client Experience: Channel all customer interaction and communication through one place. Clients can view the firm’s contact information and send emails to caseworkers. Attorneys can send images, messages, documents and notes whenever required. 
    • eSignature: Electronically sign contracts, intake forms and fee agreements. Choose from a variety of e-signature templates and get real-time progress reports. 
    • Client Portal: Control access to the client portal and critical information. Attach client contact details and documents to related cases. 
  • Practice Management: Simplify practice management with automated processes. Implement workflows for document management, status updates, task assignments, notes, accounting and more. 
  • Legal Calendar: Manage reminders, important events, deadlines, litigation and more in real time. Automatically sync with pre-existing calendars, including Outlook, Google, Office 365, Exchange and iCal. Access relevant case files directly from calendar entries. 
  • Accounting: Communicate with the accounting department to recover all case-related expenses. Integrate with external accounting applications, such as QuickBooks Online and Soluno. Simultaneously manage both trust and operating accounts and log all trust transactions. 
  • Documentation: Store an unlimited number of files and flag faulty documents. Manage editing permissions and file access on the go. Integrates with Onedrive and Dropbox. 
  • Case Leads: Leverage best practice intake forms to record lead data. Automatically collect relevant details, including incident type, referral source and injury checklist. Assign lead values based on intake checklists and prioritize follow-ups accordingly. 
    • Intake Window: Track the performance of intake managers and marketing campaigns. 
  • Automation: Implement automated workflows to synchronize litigation deadlines with jurisdictional court rules. Set up custom workflows to assign tasks based on client information and case status. 
  • Reporting: Choose from various tried and tested reports to monitor the firm’s financial health. Access latest data-driven insights, including team performance, conversion rates, personal injury KPIs, marketing ROI, turnaround time and more. 
    • Marketing ROI: Get in-depth insights into the firm’s ROI. Evaluate leads obtained from marketing campaigns, referrals and other sources and compare them against retention and resolution rates. 
    • Resource Optimization: Run reports on leads, costs, productivity, statutes and more. Get real-time visibility into financial and administrative processes. Use cloud-searching capabilities to locate the right information at the right time. 
    • Performance Benchmarking: Monitor team performance metrics and compare them against industry benchmarks. Identify high-performing attorneys, track engagement rates and set individual performance goals. Provide additional support to employees with recurring issues. 
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  • Work Management:
    • Collect and Organize: Use legal requests to establish a centralized work intake source that meets specific requirements. Create custom fields that capture information unique to the department's needs. Configure the homepage to focus on what's most important and organize documents in a central repository.
    • Track, Audit and Report: The work tasks feature helps manage deadlines and maintain compliance with processes. Use the budgets module to plan legal spending and save costs. Assess the work status of law firms and internal staff and prevent any circumvention of business rules using audit trails. Get 80+ standard reports to analyze work and customize reports to organize and present data.
  • Financial Management:
    • Paper Invoice Processing: Capture all expenses with invoicing service. Convert all non-LEDES format invoices, including PDFs and paper, into electronic invoices.
    • Smart Review: Examine and categorize all line-item invoice charges with proprietary AI-enabled technology to comply with billing guidelines. Save time and money with automatic error flagging and adjustments.
    • Invoice Review: Automate invoice processing, audit electronic and non-electronic invoices, and include non-CounselLink reviewers with external invoice review.
    • Advanced Accounting: Manage budget, discounts, accruals and reserves to stay on track within preset thresholds.
    • Allocations: Easily assign invoice spend to one or more accounts by setting up allocation codes and applying allocation templates to any matter.
  • Vendor Management:
    • Vendor Profiles and Scorecards: Use law firm profiles and scorecards to gain comprehensive insights into the firm's performance. Analyze legal spending, matter distribution and timekeeper-level billing with visualizations. Rate and score law firms for better vendor selection.
    • Fee Structure: Invoice for legal work by negotiating fee agreements with law firms. Be equipped to handle all types of alternative fee arrangements.
    • Diversity Survey: Assess the vendor's diverse talent pool. Collect and track diversity information to increase accountability.
    • Rate Analysis: Compare and evaluate performance by establishing, monitoring and enforcing timekeeper rates. Visualize historical time comparisons for better insights.
    • Billing Guidelines: Simplify onboarding by creating and publishing billing practice documentation and allow law firms to accept before invoicing.
  • Contract Lifecycle Management: Draft better contracts, expedite authoring, streamline negotiation and analyze executed contracts. Manage all contract-related work with one tool, featuring real-time collaboration, workflow automation and actionable analytics.
  • Analytics:
    • Interactive Dashboards: Optimize the user interface by tailoring dashboards with relevant metrics.
    • Reports: Use standard and customized reports to make strategic decisions supporting organizational goals.
    • Benchmarking Database: Evaluate fair legal rates and compare department performance.
    • Trends Report: Gain insights for better decision-making and analyze legal market dynamics over time with guiding metrics and expert contributions.
  • Legal Hold: Automate and simplify legal hold obligations by identifying, notifying and communicating with document custodians. Create an auditable record and maintain control with customized tools and templates for communication, surveys, reports and web pages.
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Product Ranking

#36

among all
Legal Software

#47

among all
Legal Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Billing And Payments Calendaring And Legal Docketing Client And Contact Management Dashboard And Reporting Document Management Matter/Case Management Mobile Capabilities Task Management Time And Expense Management 43 87 57 58 77 65 82 54 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 77 reviews
Good User Sentiment 12 reviews
97%
of users recommend this product

CASEpeer has a 'excellent' User Satisfaction Rating of 97% when considering 77 user reviews from 2 recognized software review sites.

76%
of users recommend this product

CounselLink has a 'good' User Satisfaction Rating of 76% when considering 12 user reviews from 1 recognized software review sites.

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3.8 (12)
4.81 (47)
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4.9 (30)
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Awards

CASEpeer stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Intuitive Interface: Users praise CASEpeer's user-friendly design, highlighting its ease of navigation and logical layout, which simplifies case management.
Comprehensive Features: CASEpeer is lauded for its wide array of features, including document management, calendaring, communication tools, and reporting functions, streamlining legal workflows.
Robust Reporting: Users appreciate the detailed reports generated by CASEpeer, providing valuable insights into case progress, staff performance, and overall firm productivity.
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Intuitive Interface: CounselLink is recognized for its user-friendly design, which simplifies navigation and overall user experience, even for those who are new to the platform.
Streamlined Billing: The platform streamlines the process of generating and managing client invoices, allowing for easy upload of billing entries and linking relevant client and matter details.
Invoice Tracking: CounselLink provides transparency into the invoice status and payment process, allowing users to track their invoices and anticipate payment timelines.
Client-Matter Linking: Users can easily link client information to specific matters, ensuring quick and convenient access to relevant data.
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Limited Customization: Users express frustration over the inflexibility of templates and the inability to tailor them to specific case types or jurisdictional requirements.
Steep Learning Curve: Navigating the software's features and understanding its functionalities can be challenging, especially for those unfamiliar with legal technology.
Occasional Glitches: While generally reliable, some users report experiencing occasional software glitches or bugs that disrupt their workflow.
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Slow Performance: Users have reported experiencing slow loading times and delays between actions within the CounselLink platform, impacting productivity and user experience.
Time and Expense Entry Challenges: Some users find the process of entering time and expenses cumbersome and not as user-friendly as other features, potentially leading to inaccuracies or frustration for legal professionals.
Customization Limitations: Tailoring CounselLink to specific business processes or integrating it with certain existing systems may require additional coding or professional services, potentially adding to the overall cost and implementation timeline.
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Is CASEpeer the "case closed" solution for your personal injury law firm? Recent user reviews suggest that CASEpeer stands out for its intuitive design and robust reporting features, making it a breeze to track case progress and firm performance. Users rave about the platform's user-friendliness, highlighting its ease of use even for team members who aren't tech-savvy. The comprehensive reporting capabilities provide valuable insights into key performance indicators, empowering firms to make data-driven decisions and optimize their operations. However, some users have pointed out that CASEpeer's feature set, while strong for personal injury law, might not be as extensive as some competitors like Clio or MyCase, which offer a broader range of functionalities. This suggests that CASEpeer is best suited for personal injury law firms seeking a tailored solution that streamlines their specific workflows and provides in-depth reporting for this practice area. While it may not be the "jack of all trades" in the legal software market, CASEpeer's laser focus on personal injury makes it a powerful tool for firms specializing in this field.

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Can CounselLink link arms with your legal team to boost efficiency and transparency? User reviews from the past year suggest a qualified "yes," but with some caveats. CounselLink garners praise for its user-friendly interface, with reviewers consistently highlighting its intuitive design and ease of navigation, even for those new to legal software. This accessibility is crucial for legal teams who need to quickly adapt to new technologies without extensive training. Users also appreciate CounselLink's robust billing management capabilities, particularly its ability to streamline invoice creation, submission, and tracking, which significantly reduces administrative burden and accelerates payment cycles. However, some users have reported that CounselLink can feel sluggish at times, with slow loading speeds impacting productivity. This is a recurring complaint that LexisNexis should address to ensure a seamless user experience. Additionally, while CounselLink's integration with eBillingHub is generally viewed positively, some users find the need for separate websites for certain clients cumbersome and counterintuitive. This fragmentation of access can lead to confusion and disrupt the otherwise streamlined workflow that CounselLink aims to provide. CounselLink's strengths lie in its user-friendly design, efficient billing features, and comprehensive reporting capabilities, making it a valuable asset for legal teams seeking to enhance operational efficiency and gain better visibility into their financial data. However, the occasional slow performance and the somewhat disjointed experience with client-specific websites are areas that LexisNexis should address to solidify CounselLink's position as a top-tier legal management solution. Overall, CounselLink is best suited for legal departments and law firms of all sizes looking to streamline their operations and improve financial transparency, particularly those who prioritize ease of use and efficient billing processes.

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