CounselLink vs Lawcus

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Our analysts compared CounselLink vs Lawcus based on data from our 400+ point analysis of Legal Software, user reviews and our own crowdsourced data from our free software selection platform.

CounselLink Software Tool

Product Basics

LexisNexis CounselLink is a cloud-based software that helps corporate departments and law firms manage their legal operations. It offers a range of features to manage matters, invoices, vendors and reports in one place. Its powerful analytical and reporting capabilities enable teams to make data-driven decisions and optimize performance, resulting in better client outcomes.

Centralizing matter and invoice management helps reduce administrative burdens and focus on higher-value work. With the ability to track budgets and spending, businesses can better allocate resources and mitigate the risk of overages.
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Lawcus is an end-to-end practice management software with built-in legal case management, client intake and CRM. Streamline time and expense tracking and set up automated workflows. The legal calendar gives a holistic view of upcoming events, deadlines, hearings and tasks. Closely monitor key performance indicators, pipeline value and financial health with built-in reports and a dashboard.

Provides clients with self-service options through the secure client portal. Access best practice templates for client intake and legal documentation. Pre-fill documents with existing database information and process electronic signatures. Manage operating and trust accounts and accept online payments without added risk.
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Product Assistance

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Live Online
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Documentation
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Comprehensive Analytics and Reporting: Legal departments can analyze expense data and make informed decisions. Generate reports on various metrics, including spend by matter type, matter status and vendor.
  • Robust Collaboration Tools: Collaborate with vendors, outside counsel and other stakeholders in a secure and centralized platform. Ensure that everyone is on the same page and can stay up-to-date.
  • Enhanced Matter Management: Track progress, store documents and manage deadlines. Automate workflows and provide alerts to ensure nothing falls through the cracks.
  • Optimized Spend Management: Gain visibility into legal fees, enforce billing guidelines and optimize billing rates. Identify cost-saving opportunities and get real-time budget tracking capabilities.
  • Efficient Vendor Management: Manage vendors, including law firms and other legal service providers. Track vendor performance, enforce service level agreements and ensure compliance with billing guidelines.
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  • Hassle-free Trial: Try out the platform for 14 days with anytime cancellation and no credit card details. 
  • Save Time: Avoid repeatable processes with automated workflows. 
  • Increase Cash Flow: Grow the firm’s client base extensively with dedicated lead conversion and client management tools. 
  • Remote Connection: Access important case information and client records from any device with an internet connection. 
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  • Work Management:
    • Collect and Organize: Use legal requests to establish a centralized work intake source that meets specific requirements. Create custom fields that capture information unique to the department's needs. Configure the homepage to focus on what's most important and organize documents in a central repository.
    • Track, Audit and Report: The work tasks feature helps manage deadlines and maintain compliance with processes. Use the budgets module to plan legal spending and save costs. Assess the work status of law firms and internal staff and prevent any circumvention of business rules using audit trails. Get 80+ standard reports to analyze work and customize reports to organize and present data.
  • Financial Management:
    • Paper Invoice Processing: Capture all expenses with invoicing service. Convert all non-LEDES format invoices, including PDFs and paper, into electronic invoices.
    • Smart Review: Examine and categorize all line-item invoice charges with proprietary AI-enabled technology to comply with billing guidelines. Save time and money with automatic error flagging and adjustments.
    • Invoice Review: Automate invoice processing, audit electronic and non-electronic invoices, and include non-CounselLink reviewers with external invoice review.
    • Advanced Accounting: Manage budget, discounts, accruals and reserves to stay on track within preset thresholds.
    • Allocations: Easily assign invoice spend to one or more accounts by setting up allocation codes and applying allocation templates to any matter.
  • Vendor Management:
    • Vendor Profiles and Scorecards: Use law firm profiles and scorecards to gain comprehensive insights into the firm's performance. Analyze legal spending, matter distribution and timekeeper-level billing with visualizations. Rate and score law firms for better vendor selection.
    • Fee Structure: Invoice for legal work by negotiating fee agreements with law firms. Be equipped to handle all types of alternative fee arrangements.
    • Diversity Survey: Assess the vendor's diverse talent pool. Collect and track diversity information to increase accountability.
    • Rate Analysis: Compare and evaluate performance by establishing, monitoring and enforcing timekeeper rates. Visualize historical time comparisons for better insights.
    • Billing Guidelines: Simplify onboarding by creating and publishing billing practice documentation and allow law firms to accept before invoicing.
  • Contract Lifecycle Management: Draft better contracts, expedite authoring, streamline negotiation and analyze executed contracts. Manage all contract-related work with one tool, featuring real-time collaboration, workflow automation and actionable analytics.
  • Analytics:
    • Interactive Dashboards: Optimize the user interface by tailoring dashboards with relevant metrics.
    • Reports: Use standard and customized reports to make strategic decisions supporting organizational goals.
    • Benchmarking Database: Evaluate fair legal rates and compare department performance.
    • Trends Report: Gain insights for better decision-making and analyze legal market dynamics over time with guiding metrics and expert contributions.
  • Legal Hold: Automate and simplify legal hold obligations by identifying, notifying and communicating with document custodians. Create an auditable record and maintain control with customized tools and templates for communication, surveys, reports and web pages.
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  • Case Management: Maintain complete visibility over legal matters with a traditional list view or kanban style bird's-eye view. Identify conflicts of interest via full-text search. Organize matters and contacts via custom fields and groups. 
    • Legal Matters: Participate in matter-specific conversations and pin significant interactions for future reference. The matter timelines tool recollects all case-specific activities chronologically. Always stay in the loop with continuous updates on task assignments, client intake, messages and payments. Generate on-demand matter summaries detailing any outstanding balances, trust balances, and un-invoiced work in progress. 
    • Organization: Create custom numbering schemes to assign numbers to legal matters. Arrange cases via customizable labels and tags. 
  • Task Distribution: Break down complex tasks into sub-tasks, delegate them to other staff members and establish realistic deadlines. Set up trigger-based due dates, start dates and automated email notifications for upcoming tasks. 
    • Task Creation: Design recurring tasks programmed to repeat daily, monthly, annually or periodically. Create private tasks and tasks independent of legal matters. Add multiple team members to a single task and attach notes for future reference. 
  • Time and Expense Tracking: Account for all of the firm’s time and expenses. Directly create invoices from activities and generate UTBMS and LEDES billing codes.  
  • Billing: Supports both flat fee billing, split billing and contingency billing. Get notifications when a client’s retainer balance falls below the minimum amount. Email all clients with open invoices in bulk. Round off time entries and apply default billing rates to all activity items or apply custom rates on time. 
    • Invoicing: Prepare invoices en masse. Use different templates to create invoices for varied situations. Print, download, delete and process multiple invoices at once. Firms can opt to apply available retainer and trust account funds to invoices automatically. 
  • Legal Documentation: Leverage the workflow automation tool to quickly create documents from built-in templates. Store an unlimited number of documents in default folders sorted by practice areas. Create documents for specific contacts within merged fields. Petition clients for particular files with purpose-built request forms. 
  • Integration: Integrate with Dropbox, Box, Google Drive and OneDrive to simply drag and drop documents from cloud storage. The Quickbooks integration automatically synchronizes accounting data from clients, invoices and payments. Email and calendar integrations include Google, Office 365 and Outlook. Additional integrations include Zapier, Zoom, LawPay and Exchange. 
  • Client Intake: Streamline the client intake process with preconfigured online intake forms. Use the form builder to create multi-step complex forms based on conditional logic and triggers. Embed online intake forms into the firm’s website to capture leads effectively. Potential clients can save their progress on the form and complete it later. 
  • Electronic Signatures: Accept electronic signatures on agreements generated digitally. 
  • Client Relationship Management: Track lead sources, referrals and the pipeline value of potential clients. Automate follow-ups without utilizing code. Access a live feed of performance metrics on the configurable dashboard.  
  • Accounting: Manage multiple trust and operating accounts. Facilitate easy transfer of funds between accounts. Replenish trust accounts with expedited trust requests for additional funds. 
  • Payments: Generate and share secure online payment links for quicker payments. Accept credit cards for both trust and operating account payments. 
  • Workflow Automation: Design automated workflows with triggers based on rules, conditions and actions. Seamlessly automate anything from administrative activities and repetitive tasks to reminders and client engagement strategies. 
  • Legal Calendar: Always stay on top of deadlines, upcoming events, essential client touchpoints and hearing with the built-in legal calendar. 
  • Reporting and Analytics: Leverage a customizable dashboard and flexible visual formats to track real-time performance metrics. Anticipate the value of works in progress. Break down total outstanding revenue to identify invoices awaiting payment and overdue bills. 
    • Lead Reporting: Run built-in reports on lead trends, source, pipeline value, conversion rate and referrals. Identify the prominent reasons behind failed conversions and track the number of leads lost due to each cause. Drill deeper into conversion rate data to know the dollar value of conversions in every practice area. 
    • Custom Reports: Create tabular reports with custom parameters and fields, such as invoice history, matter balance summary, general client ledger, accounts receivable and more. 
  • Client Portal: Provide clients with a secure communication module. Lawyers and counsels can answer questions, share documents, request files, assign tasks to and schedule appointments with clients. 
  • Security: Safeguard client data with two-factor authentication. 
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Product Ranking

#47

among all
Legal Software

#77

among all
Legal Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Billing And Payments Calendaring And Legal Docketing Client And Contact Management Dashboard And Reporting Document Management Matter/Case Management Mobile Capabilities Task Management Time And Expense Management 85 99 100 49 100 89 82 79 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 12 reviews
Excellent User Sentiment 103 reviews
76%
of users recommend this product

CounselLink has a 'good' User Satisfaction Rating of 76% when considering 12 user reviews from 1 recognized software review sites.

96%
of users recommend this product

Lawcus has a 'excellent' User Satisfaction Rating of 96% when considering 103 user reviews from 3 recognized software review sites.

3.8 (12)
4.7 (9)
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4.8 (47)
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Awards

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SelectHub research analysts have evaluated Lawcus and concluded it earns best-in-class honors for Dashboard and Reporting and Matter/Case Management. Lawcus stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Dashboard and Reporting Award
Matter/Case Management Award

Synopsis of User Ratings and Reviews

Intuitive Interface: CounselLink is recognized for its user-friendly design, which simplifies navigation and overall user experience, even for those who are new to the platform.
Streamlined Billing: The platform streamlines the process of generating and managing client invoices, allowing for easy upload of billing entries and linking relevant client and matter details.
Invoice Tracking: CounselLink provides transparency into the invoice status and payment process, allowing users to track their invoices and anticipate payment timelines.
Client-Matter Linking: Users can easily link client information to specific matters, ensuring quick and convenient access to relevant data.
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Client Intake & CRM: Lawcus streamlines client intake with custom forms and automated workflows, ensuring a smooth onboarding experience and efficient data management.
Matter Management: The platform allows users to organize case files, deadlines, and tasks effectively, providing a centralized hub for all case-related information.
Time Tracking & Billing: Lawcus simplifies timekeeping with its intuitive interface and automated timers, making it easy to track billable hours accurately and generate invoices efficiently.
Communication Tools: Integrated email and secure messaging features facilitate seamless communication with clients and colleagues, keeping everyone informed and connected.
Reporting & Analytics: Lawcus provides insightful reports on key metrics such as billable hours, revenue, and client activity, enabling data-driven decision-making.
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Slow Performance: Users have reported experiencing slow loading times and delays between actions within the CounselLink platform, impacting productivity and user experience.
Time and Expense Entry Challenges: Some users find the process of entering time and expenses cumbersome and not as user-friendly as other features, potentially leading to inaccuracies or frustration for legal professionals.
Customization Limitations: Tailoring CounselLink to specific business processes or integrating it with certain existing systems may require additional coding or professional services, potentially adding to the overall cost and implementation timeline.
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Limited Customization: Lawcus offers limited options for customizing workflows, which can be frustrating for firms with unique processes or those requiring a high degree of tailoring. For example, automating specific document generation or client intake procedures may not be possible without extensive workarounds.
Learning Curve: The software's interface, while generally considered user-friendly, can present a learning curve for new users due to its extensive features and functionalities. Navigating through the various modules and understanding the intricacies of task management or billing procedures may require additional time and training.
Integrations: While Lawcus integrates with several popular applications, the range of available integrations may not be as extensive as some competitors. This can limit connectivity with existing tools used by law firms, potentially requiring manual data transfer or additional subscription costs for third-party integration platforms.
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Can CounselLink link arms with your legal team to boost efficiency and transparency? User reviews from the past year suggest a qualified "yes," but with some caveats. CounselLink garners praise for its user-friendly interface, with reviewers consistently highlighting its intuitive design and ease of navigation, even for those new to legal software. This accessibility is crucial for legal teams who need to quickly adapt to new technologies without extensive training. Users also appreciate CounselLink's robust billing management capabilities, particularly its ability to streamline invoice creation, submission, and tracking, which significantly reduces administrative burden and accelerates payment cycles. However, some users have reported that CounselLink can feel sluggish at times, with slow loading speeds impacting productivity. This is a recurring complaint that LexisNexis should address to ensure a seamless user experience. Additionally, while CounselLink's integration with eBillingHub is generally viewed positively, some users find the need for separate websites for certain clients cumbersome and counterintuitive. This fragmentation of access can lead to confusion and disrupt the otherwise streamlined workflow that CounselLink aims to provide. CounselLink's strengths lie in its user-friendly design, efficient billing features, and comprehensive reporting capabilities, making it a valuable asset for legal teams seeking to enhance operational efficiency and gain better visibility into their financial data. However, the occasional slow performance and the somewhat disjointed experience with client-specific websites are areas that LexisNexis should address to solidify CounselLink's position as a top-tier legal management solution. Overall, CounselLink is best suited for legal departments and law firms of all sizes looking to streamline their operations and improve financial transparency, particularly those who prioritize ease of use and efficient billing processes.

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Lawcus has carved out a niche for itself in the legal tech space, attracting a loyal following of users who appreciate its unique blend of features and affordability. Reviewers frequently highlight the platform's intuitive interface and user-friendly design, making it easy for legal professionals to adopt and integrate into their workflows. The customizability of intake forms, automated workflows, and client portals is a significant advantage, allowing firms to tailor the software to their specific needs and processes. Lawcus's competitive pricing structure, especially compared to industry giants like Clio and MyCase, makes it an attractive option for solo practitioners and small to medium-sized law firms seeking a cost-effective solution without compromising functionality. While Lawcus receives praise for its core features and ease of use, some users note areas for improvement. The mobile app's functionality is sometimes seen as lagging behind the desktop version, and integrations with third-party applications could be more extensive. Additionally, while the customer support is generally responsive, some users desire more comprehensive documentation and resources for troubleshooting and self-help. Despite these limitations, Lawcus remains a compelling choice for legal professionals who prioritize a user-friendly interface, customizable workflows, and competitive pricing. Its focus on automation and client communication tools makes it particularly well-suited for firms looking to streamline their operations and enhance client satisfaction.

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