ServeManager vs Everlaw

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Our analysts compared ServeManager vs Everlaw based on data from our 400+ point analysis of Legal Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

ServeManager is a comprehensive software solution designed to streamline the management of legal tasks, particularly for process servers, law firms, and legal support professionals. It excels in organizing and tracking service of process jobs, offering real-time updates, GPS tracking, and automated status notifications. This makes it particularly beneficial for industries that require meticulous documentation and timely communication, such as legal services and law enforcement.

One of the standout features of ServeManager is its user-friendly interface, which simplifies the assignment and monitoring of tasks. The software also integrates seamlessly with other legal tools, enhancing its utility. Users appreciate the ability to generate detailed reports and invoices directly from the platform, which saves time and reduces administrative overhead.

While specific pricing details are not readily available, ServeManager typically offers flexible subscription plans that cater to different business sizes and needs. For precise pricing information, it is advisable to contact SelectHub for a tailored quote.

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Everlaw is a cloud-based platform for law firms, corporations and government agencies to facilitate their litigation and investigation processes. Intuitive and easy to use, it enables legal stakeholders to communicate and collaborate securely in real-time and create narratives as a team. It streamlines the entire e-discovery process with self-service rapid uploading, granular searching, efficient post-reviewing and production offerings.

Elucidate hidden insights using its interactive visualization and clustering modules and make accurate evidence-based case predictions using machine learning algorithms. Businesses can leverage its secure API, customized project templates and administration access control to personalize it for their unique needs.
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$39 Monthly
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$250 Monthly
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Product Assistance

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Live Online
Videos
Webinars
Documentation
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Improved Efficiency: Automate routine tasks such as document generation and status updates, freeing up time for more critical activities.
  • Enhanced Communication: Centralize communication with clients and team members, ensuring everyone stays informed and reducing the risk of miscommunication.
  • Real-Time Updates: Receive instant notifications on task progress and status changes, allowing for timely decision-making and adjustments.
  • Increased Accountability: Track every action taken on a case, providing a clear audit trail that enhances transparency and accountability.
  • Customizable Workflows: Tailor workflows to match your specific processes, ensuring the software adapts to your needs rather than the other way around.
  • Secure Data Management: Protect sensitive information with robust security measures, including encryption and access controls, to ensure compliance with legal standards.
  • Cost Savings: Reduce overhead costs by minimizing manual labor and errors, leading to more efficient use of resources and budget.
  • Client Satisfaction: Provide clients with timely updates and transparent communication, enhancing their trust and satisfaction with your services.
  • Scalability: Easily scale your operations as your business grows, without the need for significant additional investment in new systems or processes.
  • Data-Driven Insights: Leverage analytics and reporting tools to gain insights into your operations, helping you make informed decisions and identify areas for improvement.
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  • Easy to Use: Non-tech-savvy people can adopt the platform quickly thanks to intuitive UI and UX. 
  • Streamlined Document Management: Keep track of all documents and ensure availability using Bates numbering and document binders. Stack, tag and organize files according to the firm’s requirements. 
  • Quick and Simple Search: Along with filtering, labeling and tagging, save previous searches on search cards for fast and accurate results. Pull up documents based on codes, tags and labels. 
  • Rich Knowledge Base: Easily navigate the platform using training videos and tutorials. 
  • Scale With Custom Searches and Narratives: Adapt to different circumstances by building custom searches and narratives. Create compelling and versatile storyboards for deposition using AI-enabled visualization options. 
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  • Case Management: Centralize all case details, documents, and notes in one place for easy access and organization.
  • Real-Time Updates: Receive instant notifications and updates on the status of serves, ensuring you are always informed.
  • GPS Tracking: Track the location of process servers in real-time, providing transparency and accountability.
  • Document Upload: Easily upload and store affidavits, photos, and other important documents directly within the platform.
  • Client Portal: Offer clients a dedicated portal to view case progress, download documents, and communicate with your team.
  • Automated Invoicing: Generate and send invoices automatically based on completed serves, streamlining your billing process.
  • Customizable Templates: Use and modify templates for affidavits, invoices, and other documents to fit your specific needs.
  • Mobile App: Access ServeManager on-the-go with a mobile app designed for both iOS and Android devices.
  • Integration Capabilities: Integrate with other legal software and tools, such as Clio and QuickBooks, to enhance workflow efficiency.
  • Secure Communication: Utilize encrypted messaging within the platform to ensure confidential information remains protected.
  • Service Mapping: Visualize service attempts and completions on a map, aiding in strategic planning and resource allocation.
  • Detailed Reporting: Generate comprehensive reports on serve attempts, completions, and other key metrics for performance analysis.
  • Multi-User Access: Allow multiple team members to access and collaborate on cases simultaneously, improving teamwork and productivity.
  • Time Stamping: Automatically record the date and time of each serve attempt, providing an accurate and verifiable timeline.
  • Client Management: Maintain detailed records of client interactions, preferences, and history to enhance client relationships.
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  • Uploads: Upload data with simple drag-and-drop capabilities from both native and third-party sources like Dropbox, Google Drive, OneDrive, Google Vault and more. Review all documentation securely under one platform with dedicated support for various file types like spreadsheets, Slack messages, calendar invitations, Microsoft Teams data, videos, Encase archives and more. 
  • Search Optimization: Build extensive search queries for contacts, matters and documentation with stackable metadata, content and work-product filters to get smarter, faster and more accurate results. Automatically zero in on email communications and side conversations between specific people with the Smart Terms portal. 
  • Case Reviews: Streamline the review process of legal matters and documentation with an organized and controlled approach. Set viewership parameters and coding rules with dedicated review portals. 
    • Translation Services: Improve firm versatility with the foreign language translation extension capable of translating over 109 languages. Automate translation of legal matters without the integration of third-party tools or services. 
    • Redactions: Search legal documentation and automatically redact words, phrases, entire pages and patterns such as personally identifiable information (PII). State the redaction reason with customizable stamps and save time otherwise spent on the manual identification and redaction of documents. 
    • Transcription Services: Dig deeper into audio and video documentation with automatically generated transcription synchronized during playback. Manually search the transcripts or attach notes to timestamps for future reference. 
    • Coding Rules: Implement auto or conditional coding of documents that are contextually related to each other, such as duplicates or attachments. Increase review consistency, eliminate errors and speed up the process with coded legal documents. 
    • Review Assignments: Assign reviews to different members across a team through the review assignment portal. Track review progress, highlight particular review criteria and automatically assign dynamic reviews that update based on changes in data. 
  • Production Management: Automatically produce, save and back up an unlimited amount of legal documentation. Eliminate errors and streamline legal processes with customizable self-service protocol options and easy clawbacks. Share and export productions with secure, auditable sharing extensions. 
  • Advanced Analytics: Get detailed insights on legal matters, firm health and business processes with advanced analytics and reporting modules. Data visualization of standard and statistical data uncovers hidden information and predicts client requirements. 
    • Email Threading: Perform email reviews in threads without running additional scripts. The analytics portal eliminates duplicate emails, displays contextual information along with a matter, identifies inclusive emails and spots missing emails in complicated conversation threads. 
    • Data Visualization: Get a comprehensive 360-degree view of documents with interactive data visualizations. Explore document dates, metadata, contents, formats, review activity and more with customizable visualizations and metrics. 
    • Clustering: Automatically identify conceptually and contextually similar documents and combine them into large datasets with the clustering tool. Combine and study similar documents without any training, prior case knowledge or third-party resources like dictionaries and ontologies. 
  • Predictive Coding: Machine learning identifies the most important legal documents and case matters based on custom ratings, codes and attributes. Improve the predictive model by feeding weighted terms and important case matters to create a defensible model against which to test run arguments before trial. 
  • Storybuilding: The Storybuilder suite provides a complete, end-to-end set of post-review tools to manage litigations and investigations. Automatically organize the most important documents that reinforce the team’s case narrative in one environment without exporting and importing documents into other portals. 
    • Case Collaboration: Encourage team members to collaborate in real time under a single architecture already integrated with all case-related documents. Use the storybuilder extension to prepare coordinated case strategies, share review protocols, draft internal briefs and memos and more. 
    • Deposition Management: Coordinate with team members to prepare and execute completely digital depositions. Discuss ongoing depositions with team members in real time via a live chat tool. 
    • Deposition Transcripts and Testimony: Automatically create deposition transcripts and review, annotate, link to them all under one roof. Mark specific transcripts as key testimonies. 
  • Security: Ensure the security of staff, clients and legal matters. Secure data sharing, communication and document access from external and internal vulnerabilities. 
    • Communication Security: Maintain collaboration continuity among team members with the in-platform messaging tool. Protect all client and staff communication from security leaks. 
    • Sharing Security: Protect sensitive information by creating and sharing assignments, binders of documents, folders and more, with permission-based access. Share legal documentation only with case-related contacts. 
    • Permissions and User Groups: Assign groups with permission-based access to features and tools like codes, assignment groups and Storybuilder objects. Securely manage group permissions and monitor all activity logged in the system for suspicious behavior. 
    • Multi-Factor Authentication and Sign-On: Enforce multi-factor authentication for all staff on a database to prevent unauthorized access. Additionally, administrators can remove username and password-based access by enabling login through existing directory services like GSuite, Active Directory and LDAP. 
    • Location Whitelisting: Whitelist remote working environments based on IP address or country. Automatically deny access to the firm database when members ping location from unrecognized IP addresses. 
  • Matter Management: Create an unlimited number of projects from customizable templates and rename, suspend and delete them whenever required. Clone general settings, duplicate administrative tools, transfer work and find information across projects with correlated document sets. Analyze projects billable to anticipate monthly expenses. 
  • API Management: Build new applications or use integrated organization and project management tools. Securely connect applications to firm data using API keys and automate dashboard and report generation. 
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Product Ranking

#10

among all
Legal Software

#17

among all
Legal Software

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User Sentiment Summary

Excellent User Sentiment 177 reviews
Excellent User Sentiment 275 reviews
96%
of users recommend this product

ServeManager has a 'excellent' User Satisfaction Rating of 96% when considering 177 user reviews from 1 recognized software review sites.

93%
of users recommend this product

Everlaw has a 'excellent' User Satisfaction Rating of 93% when considering 275 user reviews from 3 recognized software review sites.

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4.6 (211)
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4.85 (40)
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4.8 (24)
4.8 (177)
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Awards

ServeManager stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Everlaw stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Intuitive Interface: ServeManager is designed with an easy-to-learn interface that allows for quick onboarding of new staff without extensive training or manuals.
Increased Efficiency: The software streamlines workflows, automates tasks, and eliminates paperwork, enabling legal professionals to manage more serves in less time.
Time Savings: ServeManager's optimized processes and automation features save users an average of 25 minutes per serve, allowing for greater productivity and focus on other critical tasks.
Enhanced Client Satisfaction: With features like automated client notifications, online payment processing, and real-time case tracking, ServeManager helps boost client satisfaction by providing transparency and convenience.
GPS Tracking and Proof of Service: ServeManager incorporates GPS tracking to record service attempts, providing accurate and verifiable proof of service, which is essential for legal proceedings.
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Data Visualization: Storyboard and dashboard provide robust data visualization capabilities, according to 79% of users reviewing this feature.
Data Management: According to 83% of users, data management is one of the platform’s strongest suits — bolstered by binders, Bates numbering, filtering and tagging capabilities.
Functionality: 88% of users who mentioned this aspect said the system offers best-in-class functionalities for document review, disposition, production, time tracking and early case assessment (ECA).
Ease of Use: Regarding this element, 92% of users said that the platform is user-friendly and easy to navigate.
Training: 78% of users talking about training resources found the product training and knowledge base satisfactory.
Service and Support: 92% of users who reviewed this aspect were content with support responses and service costs.
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Limited Feature Information: User reviews highlight positive features, but lack details about potential limitations or drawbacks in ServeManager's functionality.
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A study of user sentiments did not reveal any major cons.
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Can ServeManager serve up a legal software solution that's a cut above the rest? User reviews from the past year suggest a resounding "yes." Customers consistently praise ServeManager for its user-friendly interface, with many claiming it's the easiest to use compared to competitors like Process Server's Toolbox. This ease of use translates to significant time savings, with users reporting an average reduction of 25 minutes per serve, a factor highly valued in the fast-paced legal field. ServeManager's automation capabilities are another major selling point, streamlining tasks such as document generation and client communication. Users particularly appreciate the software's ability to automatically populate job details across various stages, minimizing manual entry and reducing errors. The integration with QuickBooks is also frequently commended, simplifying billing and payment processes. However, some users express a desire for a standalone mobile app and a wider range of pre-built affidavit templates. Overall, ServeManager emerges as a top choice for legal professionals, especially process servers, seeking to optimize their workflow and enhance client satisfaction. Its intuitive design, coupled with robust automation and integration features, makes it a powerful tool for managing serves efficiently and effectively. While minor feature requests exist, the overwhelmingly positive feedback underscores ServeManager's value proposition in the legal software market.

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Everlaw provides excellent data management capabilities as part of a legal practice management solution. It’s particularly beneficial to businesses that prioritize eDiscovery and production in their day-to-day services, such as firms dealing with personal injury and mass tort. The platform offers versatile core functions, such as time tracking, ECA and document review, making it suitable for both eDiscovery and case management. It has some of the best visualization tools, including storyboards, binders and custom tags and labels. Overall, the solution is a promising acquisition for firms that deal with a ton of data on a daily basis.

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