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Drift vs JivoChat

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Our analysts compared Drift vs JivoChat based on data from our 400+ point analysis of Live Chat Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Drift Software Tool
SelectHub Award Winner
JivoChat Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

84 Detailed Analysis

User Sentiment

Great User Sentiment (865 Reviews)

Analyst Rating

80 Detailed Analysis

User Sentiment

Excellent User Sentiment (82 Reviews)
Drift is a cloud-based conversational marketing platform that helps businesses acquire customers and streamline sales processes. It generates leads through customizable campaigns, intelligent reports and real-time engagement with website visitors. It offers AI chatbots, offline and mobile access, geo-tagging, conversation histories and more.
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JivoChat is a unique customer service solution for websites offering web and mobile chat widgets. It provides all-in-one inclusions to monitor customer flow, improve quality of service and convert website users into potential leads. Its multi-lingual support boosts efficiency and expands the customer base.

Proactive support allows users to chat instantly while browsing the website. Customize personalized, proactive invitations to reach out when needed. Website visitors can access all texts and translate them to their preferred language by setting up automated translations that support over 90 languages.
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$2,500 Monthly
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$19/Agent, Monthly. Freemium
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Tailored to your specific needs
Small 
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Large 
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Small 
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Medium 
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Large 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Target High Quality Leads: Target site visitors and welcome them with personalized messages based on collected user information, like company name, industry, employee count and location. Expedite interaction and lead conversion by allowing them to schedule appointments through an intelligent auto-attendant. 
  • Qualify Leads Faster: Engage with buyers faster by segmenting them based on tech stack data and allowing priority ones skip the form queue. Qualify leads in real time and instantly route them to sales representatives without leaving the website. 
  • Close Deals Quickly: Use the Deal Room feature to improve collaboration among sales staff. Store notes and resources about every conversation and manage all sales processes in one place. Sales managers can coach representatives effectively and buyers can chat, call or book a meeting with their point of contact directly. 
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  • Boost Customer Experience: Integrate all communication channels for seamless and improved interaction. Retain customers by mapping their journey and understanding touchpoints. Use data to offer personalized recommendations and offers. Promote special discounts on products and pricing plans when a user lands on the website. 
  • Reduce Service Response Time: Connect with clients via social media, website, phone or from any platform of their choice. Feed in numbers and receive calls within 30 seconds or less with Callback. 
  • Boost Sales: Proactively engage with interested customers. Send personalized messages and targeted campaigns using customers’ contact details and buying preferences. Get instant responses without needing to switch between different apps and platforms. 
  • Improve Employee Efficiency: Manage and organize all incoming messages from different platforms in a single app. Eliminate the time it takes to manage multiple chats. 
  • Free Trial: Get started with a 14-day free trial. 
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  • Reports: Get detailed reports on website engagement, team performance, sales, response time, routing, leads acquired and other performance metrics.
  • Playbooks: Leverage automated message workflows that use IP data to create customized chat experiences for users, send targeted messages, run marketing campaigns, monitor site visitors and connect leads to teams.
  • API and Integration: Use the API to access bot features, sync contacts, enable permissions for agent information, support widget configurations and assist with data retrieval and deletion. Integrate with Hubspot, Salesforce, Zapier, Marketo and Clearbit.
  • Email Bots: AI-powered email bots manage email conversations with contacts, improve conversion rates, distinguish human email replies from autoresponders and route them to the right representatives, guarantee follow-ups, track responses and drive more pipelines.
  • Customer Data: Collate user data from third-party sources like Crunchbase, SixSense, and ZoomInfo to segment and personalize customer information. Collect and manage contact profiles with fields like visitor name, contact details, company name and industry.
  • Visitor Intelligence: Increase website engagement and personalize interactions using Visitor Intelligence. This visitor identification software records information shared by customers, like email address or location, and uses it to personalize customer interactions with the bot.
  • Live Chat: Connect with website visitors, capture leads, engage target accounts and manage conversations with multiple inboxes. Make internal notes and get conversational ratings on the website.
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  • Proactive Invitation: Identify, track and interact with customers using chat widget popup windows. Customize personalized messages with a call to action for instant assistance to queries, discounts, tips and advice. 
  • Visitor Tracking: Track the exact number of visitors browsing the website or individual landing pages. Identify new leads from different countries and cities with demographic data. Validate marketing campaigns and target customers by analyzing every new visitor. 
  • Mobile App: Stay connected and assist customers from anywhere via text or calls through Callback. It provides omnichannel support for visitors to chat live from any social media platform in an offline state. Send messages or make one-click calls using favorite messenger apps. 
  • Callback: Request instant calls and connect with clients within seconds. Send relevant documents, information or links and chat simultaneously to close deals faster. Schedule timings and receive calls as per convenience. 
  • Integrations: Assist visitors with over 20 integrations through the mobile app. It provides easy access to chats and messages within a single platform. It integrates well with CRM, apps, business tools, messaging platforms and more. 
  • Chat Trigger: Personalize conversations using different triggers. Customize chats based on the browsing history, most visited web pages, the number of pages viewed, returning visitors and more. 
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Product Ranking

#6

among all
Live Chat Software

#47

among all
Live Chat Software

Find out who the leaders are

Analyst Rating Summary

84
80
85
87
63
82
100
82
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Online Visitor Management
Platform Capabilities
Conversation Management
Integration and Extensibility
Integration and Extensibility
Conversation Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Drift
JivoChat
+ Add Product + Add Product
Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 85 63 100 90 65 87 82 82 82 45 0 25 50 75 100
83%
0%
17%
83%
0%
17%
43%
0%
57%
86%
0%
14%
100%
0%
0%
78%
0%
22%
86%
0%
14%
81%
0%
19%
40%
0%
60%
20%
0%
80%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

72%
0%
28%
78%
0%
22%

User Sentiment Summary

Great User Sentiment 865 reviews
Excellent User Sentiment 82 reviews
87%
of users recommend this product

Drift has a 'great' User Satisfaction Rating of 87% when considering 865 user reviews from 5 recognized software review sites.

92%
of users recommend this product

JivoChat has a 'excellent' User Satisfaction Rating of 92% when considering 82 user reviews from 1 recognized software review sites.

4.3 (21)
n/a
4.3 (490)
n/a
4.48 (166)
4.59 (82)
4.5 (151)
n/a
4.0 (37)
n/a

Awards

SelectHub research analysts have evaluated Drift and concluded it earns best-in-class honors for Online Visitor Management.

Online Visitor Management Award

JivoChat stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Usability: According to 90% of users who mentioned this aspect, the software is intuitive and easy to use.
Reporting: 73% of users who commented on this aspect said the reports are clear and detailed.
Multimedia Capabilities: According to 60% of users who reviewed this aspect, it’s easy to create, record and share videos.
Customer Service: 70% of users who reviewed this element said that customer support is attentive and professional.
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Omnichannel Convenience: JivoChat allows businesses to manage communication across various channels like Facebook Messenger, WhatsApp, and Telegram, all within a single interface, streamlining customer interactions.
Proactive Engagement: The platform offers tools like visitor monitoring and automatic triggers, enabling businesses to proactively initiate chats with customers, potentially increasing engagement and sales.
Customization Options: JivoChat provides a high degree of customization, allowing businesses to tailor the chat widget's appearance and behavior to align with their branding and website design.
Mobile App: The availability of a mobile app ensures that businesses can stay connected and respond to customer inquiries even when they are away from their desks, enhancing responsiveness.
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Cost: According to 80% of users who mentioned this, the product is expensive, making it unaffordable for small businesses.
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Limited Customization: JivoChat's customization options for the chat widget's appearance and behavior are relatively basic, making it challenging for businesses to achieve a seamless brand integration or a tailored user experience.
Mobile App Shortcomings: The mobile app has received user feedback pointing to occasional lagging and crashes, impacting the ability of agents to respond promptly and efficiently to customer inquiries on the go.
Occasional Glitches: Some users have reported experiencing occasional technical glitches, such as messages failing to send or the chat widget not loading properly, leading to potential disruptions in communication and customer frustration.
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Drift streamlines business communications using live chat widgets, custom chatbots, videos and integrations. According to reviews, it offers a user-friendly platform, detailed reporting tools, useful lead routing and excellent customer support. Users appreciated that it helps to generate leads and navigate complex sales. However, some users reported technical issues with push notifications and chats, and some considered the product expensive. Overall, Drift is suitable for businesses seeking to improve and refine their customer engagement.

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JivoChat has carved out a niche for itself in the customer communication platform market, attracting a loyal following due to its unique blend of features and affordability. Users frequently highlight the platform's intuitive interface and ease of use, making it a popular choice for businesses transitioning from more complex systems or those with limited technical expertise. The seamless integration with popular CRM and e-commerce platforms like Shopify and WordPress further enhances its appeal, allowing for efficient customer data management and streamlined workflows. JivoChat's omnichannel capabilities, encompassing live chat, email, phone, and social media messaging, are particularly praised for providing a unified view of customer interactions and enabling businesses to respond promptly across various channels. While JivoChat receives accolades for its user-friendliness and comprehensive features, some users point out areas for improvement. Occasional lags in the mobile app and limitations in customization options compared to competitors like Intercom or Zendesk are mentioned as drawbacks. Additionally, the absence of advanced reporting and analytics features may deter larger businesses seeking in-depth insights into customer behavior and agent performance. JivoChat's competitive pricing structure, especially for small and medium-sized businesses, is a significant differentiating factor. The platform offers a free plan with basic features and affordable paid plans that scale with business needs. This affordability, coupled with its ease of use and omnichannel capabilities, makes JivoChat an attractive option for startups, e-commerce businesses, and customer support teams seeking a reliable and cost-effective solution to manage customer interactions efficiently.

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Screenshots

Top Alternatives in Live Chat Software

Chaport
Chatra
Crisp
Freshchat
Intercom
JivoChat
LiveAgent
LiveChat
Olark
Pure Chat
Smartsupp
tawk.to
Tidio
Userlike
Zoho SalesIQ

Head-to-Head Comparison

Drift VS Chaport
Drift VS Chatra
Drift VS Crisp
Drift VS Freshchat
Drift VS Intercom
Drift VS JivoChat
Drift VS LiveAgent
Drift VS LiveChat
Drift VS Olark
Drift VS Pure Chat

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