Intercom vs 123 Flash Chat

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Our analysts compared Intercom vs 123 Flash Chat based on data from our 400+ point analysis of Live Chat Software, user reviews and our own crowdsourced data from our free software selection platform.

123 Flash Chat Software Tool

Product Basics

Intercom is a conversational platform that personalizes messaging throughout the customer journey using customer, company and behavioral data. It offers chatbots, marketing campaigns, self-service functions, proactive tours and more. Collaborative inboxes, reporting and automated workflows help users interact with customers across all channels.

It integrates with out-of-the-box modules to automate actions and sync data and allows users to build their setups based on business needs. Businesses can see who uses their products and communicate with customers via targeted, behavior-driven emails and in-app messages.
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123 Flash Chat is a robust software solution designed to facilitate live chat interactions, offering a comprehensive suite of features tailored for real-time communication. It is particularly well-suited for online communities, educational institutions, and businesses seeking to enhance user engagement through dynamic chat environments. The software supports text, audio, and video chat, providing a versatile platform for various communication needs.

Key benefits include seamless integration with existing websites, customizable chat rooms, and a user-friendly interface that enhances the overall user experience. Popular features encompass private messaging, chat moderation tools, and multi-language support, making it accessible to a global audience. Users have praised its reliability and the rich set of functionalities that cater to diverse requirements.

Pricing details for 123 Flash Chat are not readily available, and it is recommended to contact SelectHub for a personalized quote based on specific needs. This ensures that users receive a tailored pricing plan that aligns with their unique requirements.

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$39/Seat, Monthly
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$19 Monthly
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Tailored to your specific needs
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Product Assistance

Documentation
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Live Online
Videos
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Documentation
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Videos
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Email
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Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Customize Bots: Build code-free bots that automatically triage conversations, initiate contact using advanced targeting and engage high-intent leads. 
  • Reply Faster: Apply macros or pre-written responses to maintain a consistent support experience even when live agents are unavailable. Automate repetitive actions, like tagging, assigning and updating tickets, across multiple conversations at once. 
  • Market Effectively: Engage potential leads with personalized messages to support the sales process and improve branding in real time. 
  • Enhance Support: Use the Conversational Support Starter Kit to learn how to combine proactive self-serve, AI-powered and human support to resolve customer issues at scale. 
  • Integrate Easily: Connect with tools like Marketo, Shopify and Stripe to enhance data interoperability and automate workflows. 
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  • Enhanced User Engagement: 123 Flash Chat facilitates real-time interaction, keeping users engaged and encouraging longer site visits.
  • Customizable Interface: Tailor the chat interface to match your brand’s aesthetics, ensuring a seamless user experience.
  • Scalability: Easily handle a growing number of users without compromising performance, making it suitable for both small and large communities.
  • Monetization Opportunities: Integrate features like virtual gifts and premium memberships to generate additional revenue streams.
  • Security and Privacy: Robust security measures protect user data and conversations, fostering a safe online environment.
  • Cross-Platform Compatibility: Accessible on various devices and operating systems, ensuring users can chat from anywhere.
  • Moderation Tools: Advanced moderation capabilities help maintain a respectful and orderly chat environment.
  • Integration with Existing Systems: Seamlessly integrate with your current website or application, minimizing disruption and maximizing efficiency.
  • Language Support: Multi-language support broadens your reach, allowing you to cater to a global audience.
  • Analytics and Reporting: Gain insights into user behavior and chat activity with detailed analytics, helping you make informed decisions.
  • Customer Support: Reliable customer support ensures any issues are promptly addressed, minimizing downtime and user frustration.
  • Community Building: Foster a sense of community among users, enhancing loyalty and user retention.
  • Interactive Features: Incorporate multimedia elements like video and audio to enrich the chat experience.
  • Cost-Effective Solution: Offers a range of pricing plans to fit different budgets, providing value without compromising quality.
  • SEO Benefits: Increased user interaction can lead to higher search engine rankings, driving more traffic to your site.
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  • Mobile Carousels: Manage communication with a customizable, code-free interface on a single or multiple screens. Request device permissions, add deep links, send dynamic carousel messages, open URLs, start conversations in the messenger and give users the option to chat with support. 
  • Team Messaging: Organize and respond to conversations on web, mobile and email and social channels from a central location. Create separate inboxes for support and sales, set permissions and use notes to collaborate on difficult questions.  
  • Product Tours: Create customizable interactive guides to orient new customers and explain products.  
  • Series Visual Campaign Builder: Use a drag-and-drop visual campaign builder to create behavior-based customer messaging campaigns. Send in-app and in-product messages and make feature announcements. Adjust paths for wait time, message type and unique tags. 
  • Conversational Support: Manage, route and prioritize conversations. Automate answers to common questions with the Resolution Bot. Customize user experience with intelligent chatbots based on customer behavior. 
  • Customer Data: Track unique business and customer data, like business type, location, pricing plan, product type and spend. Integrate data from a tech stack to personalize interactions and keep information up to date.
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  • Multi-Platform Compatibility: Seamlessly integrates with various platforms including Windows, Mac, and Linux.
  • Customizable Interface: Offers extensive customization options for chat room themes, layouts, and user interfaces.
  • Video and Audio Chat: Supports high-quality video and audio communication, enhancing user interaction.
  • Mobile Support: Fully functional on mobile devices, ensuring users can chat on-the-go.
  • Moderation Tools: Provides robust moderation features such as banning, kicking, and muting users to maintain a safe chat environment.
  • Private Messaging: Allows users to send private messages, facilitating one-on-one conversations.
  • Multi-Language Support: Supports multiple languages, making it accessible to a global audience.
  • File Sharing: Enables users to share files directly within the chat, streamlining collaboration.
  • Emoticons and Avatars: Includes a wide range of emoticons and customizable avatars to enhance user expression.
  • Integration with Social Media: Easily integrates with popular social media platforms like Facebook and Twitter for seamless user experience.
  • Real-Time Translation: Offers real-time translation features, breaking down language barriers between users.
  • Chat History: Maintains a log of chat history, allowing users to revisit past conversations.
  • Polls and Surveys: Facilitates the creation of polls and surveys within the chat to gather user feedback.
  • API and SDK Availability: Provides APIs and SDKs for developers to extend and customize the chat functionalities.
  • Security Features: Implements advanced security measures such as SSL encryption to protect user data.
  • Scalability: Designed to handle a large number of concurrent users, making it suitable for both small and large communities.
  • Advertising Options: Supports various advertising formats, allowing for monetization opportunities.
  • Games Integration: Includes options to integrate games within the chat, enhancing user engagement.
  • Bot Integration: Allows for the integration of chatbots to automate responses and improve user interaction.
  • Custom Commands: Enables the creation of custom commands to streamline chat operations and user interactions.
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Product Ranking

#7

among all
Live Chat Software

#102

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Live Chat Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Intercom
123 Flash Chat
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Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 83 50 100 83 65 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 3224 reviews
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89%
of users recommend this product

Intercom has a 'great' User Satisfaction Rating of 89% when considering 3224 user reviews from 6 recognized software review sites.

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5.0 (19)
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4.4 (1333)
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4.52 (859)
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4.5 (754)
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4.4 (147)
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4.2 (112)
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Awards

SelectHub research analysts have evaluated Intercom and concluded it earns best-in-class honors for Online Visitor Management.

Online Visitor Management Award

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Synopsis of User Ratings and Reviews

Usability: The platform is easy to use, straightforward and intuitive, according to 94% of users who commented on this aspect.
Customer Support: According to 74% of users who mentioned this, support reps are knowledgeable and helpful.
Training: Of the total users who commented on this feature, 90% liked the onboarding resources, training guides and simplicity of navigation.
Communication: 90% of users who commented on this appreciated being able to answer a high volume of questions, customize bots, automate responses and organize conversations.
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Easy Setup: 123 Flash Chat is known for its simple installation process, allowing you to quickly deploy a chat solution on your website.
Customization: The software provides extensive customization options, enabling you to tailor the chat interface to match your brand and website design.
Forum/Portal Integration: 123 Flash Chat is designed to seamlessly integrate with external forums or portals, enhancing user engagement and communication within your existing online community.
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Value for Money: The pricing is hard to understand and skews expensive, according to 100% of users who mentioned this.
Reporting: According to 67% of users who reviewed this feature, internal reports are limited and inaccurate.
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Outdated Technology: As its name suggests, 123 Flash Chat relies on Adobe Flash, a technology that is outdated and no longer supported by modern browsers due to security and performance issues.
Limited Mobile Compatibility: Flash's incompatibility with mobile devices like smartphones and tablets could severely limit the chat's accessibility for users on the go.
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Intercom offers a comprehensive platform to manage communications and increase engagement, via chatbots, product tours, email campaigns, automated answers and more. Based on user reviews, the product offers an intuitive interface, excellent customer support and useful onboarding resources. Users appreciated that they can customize automated tasks and in-app messages. Many reviewers also liked that they can assign conversations, use add-ons, send emails, send attachments and handle all customer outreach from a single platform. However, some users mentioned that the product is expensive and has limited reporting capabilities. All things considered, Intercom is a great solution for businesses in need of a complete communications platform.

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Is 123 Flash Chat all it's cracked up to be? Based on user reviews, 123 Flash Chat seems to be a mixed bag. While some users praise its ease of installation and compatibility with various platforms, the lack of recent reviews raises concerns about its current relevance, especially in a rapidly evolving technological landscape. For instance, a user in 2014 lauded its seamless integration with their PHPChat site, highlighting its compatibility as a key strength. However, the absence of feedback from the past nine years makes it difficult to ascertain if these advantages still hold true. Furthermore, the software's reliance on Flash, a technology that has largely been phased out due to security and performance issues, raises a red flag. While the company claims to have released an HTML5 client for mobile and PC, the lack of user feedback on this newer version makes it difficult to assess its effectiveness. This reliance on outdated technology could potentially pose security risks and compatibility issues with modern browsers and devices. In conclusion, while 123 Flash Chat might have been a viable option in the past, the lack of recent user reviews combined with its dependence on outdated technology makes it difficult to recommend wholeheartedly. It might be suitable for users prioritizing affordability and seeking basic chat functionalities, but those requiring modern features, robust security, and ongoing support might need to explore alternative solutions.

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Screenshots

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