Our analysts compared LiveChat vs Freshchat based on data from our 400+ point analysis of Live Chat Software, user reviews and our own crowdsourced data from our free software selection platform.
Analyst Rating
User Sentiment
LiveChat is a live chat software designed to improve customer engagement and support. It allows businesses to engage with website visitors in real-time, providing immediate assistance and resolving queries efficiently.
LiveChat is ideal for businesses looking to enhance their customer experience, increase conversion rates, and streamline support processes. Its key benefits include improved communication, reduced response times, increased customer satisfaction, and valuable insights into customer behavior.
Popular features of LiveChat include customizable chat widgets, proactive chat invitations, offline messaging, chat routing, and analytics. It integrates seamlessly with popular CRM and help desk systems, ensuring a comprehensive customer support solution.
LiveChat offers flexible pricing plans based on the number of agents and features required. Its pricing ranges from a basic plan for small businesses to enterprise-level plans for large organizations, with payment options including monthly and annual subscriptions.
Freshchat is a customer messaging software that helps businesses engage with customers across various channels like live chat, website, mobile app, WhatsApp, Facebook Messenger, etc. It's ideal for businesses of all sizes that want to improve customer engagement and satisfaction. Key benefits include increased customer satisfaction, improved agent productivity, and reduced resolution times. Popular features include a unified inbox for all customer conversations, bots to automate tasks, and powerful analytics to track performance.
Compared to similar products, Freshchat is known for its user-friendly interface, affordability, and comprehensive feature set. Pricing is based on the number of agents and the features required, with plans starting at $15 per agent per month billed annually.
among all Live Chat Software
LiveChat has a 'excellent' User Satisfaction Rating of 93% when considering 1298 user reviews from 1 recognized software review sites.
Freshchat has a 'great' User Satisfaction Rating of 87% when considering 720 user reviews from 4 recognized software review sites.
SelectHub research analysts have evaluated LiveChat and concluded it deserves the award for the Best Overall Live Chat Software available today and earns best-in-class honors for Integration and Extensibility. LiveChat stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
SelectHub research analysts have evaluated Freshchat and concluded it earns best-in-class honors for Platform Capabilities.
LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorably to similar products due to its comprehensive feature set, intuitive design, and robust reporting functionality. These factors are crucial for businesses seeking a reliable and efficient live chat solution. However, some users have expressed concerns about occasional technical glitches and limited customization options for chatbots. Additionally, LiveChat's pricing can be a consideration for smaller businesses or those with limited budgets. Despite these minor drawbacks, LiveChat remains a top choice for businesses seeking a comprehensive and user-friendly live chat solution. Its strengths in ease of use, automation capabilities, and reporting functionality make it particularly suitable for businesses looking to improve customer support efficiency and gain valuable insights into customer interactions.
Freshchat has carved out a niche for itself in the customer communication platform market, offering a compelling blend of features and affordability that resonates with many users. Reviewers frequently highlight the platform's intuitive interface and ease of use, making it a popular choice for businesses transitioning from simpler live chat solutions or those new to the world of customer messaging platforms. The seamless integration with other Freshworks products, such as Freshdesk and Freshsales, is another major draw, providing a unified view of customer interactions and streamlining workflows. This integration is particularly beneficial for businesses already invested in the Freshworks ecosystem, allowing them to leverage existing data and processes without the need for complex integrations. However, some users note that Freshchat's reporting and analytics capabilities could be more robust, especially when compared to competitors like Intercom or Zendesk Chat. While the platform offers basic reporting features, it may not provide the depth of insights needed by larger businesses or those with complex reporting requirements. Additionally, some users mention occasional limitations in customization options, particularly regarding chat widget appearance and branding. Despite these drawbacks, Freshchat's strengths in user-friendliness, affordability, and integration make it a compelling option for small to medium-sized businesses seeking a reliable and easy-to-implement customer messaging solution. Its focus on core live chat functionality and seamless integration with other Freshworks products makes it particularly well-suited for businesses already using or considering other tools within the Freshworks ecosystem.
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