tawk.to vs Chaport

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Our analysts compared tawk.to vs Chaport based on data from our 400+ point analysis of Live Chat Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Tawk.to is a customer communication platform that allows businesses to respond and engage with customers in real time. It provides free messaging capabilities and customer service across different offerings worldwide. It is reliable and provides customizable settings for visitors to monitor and chat within the app, website or anywhere.

It is feature-rich, ad-free, supports over 45 languages and is 100% free of cost.
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Chaport is a comprehensive software solution designed to facilitate live chat, making it an invaluable tool for businesses aiming to enhance their customer service and engagement. It is particularly well-suited for small to medium-sized enterprises (SMEs) that are looking to improve their customer interaction without significantly increasing their overhead. One of the key benefits of Chaport is its ability to streamline communication between businesses and their clients, thereby improving response times and overall customer satisfaction. Among its most popular features are its intuitive interface, automation capabilities, and the ability to integrate with various platforms, which collectively enhance the efficiency of customer service operations. When compared to similar products in the market, users often highlight Chaport's user-friendly design and cost-effectiveness as major advantages. Pricing for Chaport varies depending on the scale of use, with options ranging from a free basic plan to more advanced plans that are billed monthly, making it a flexible choice for businesses with varying needs and budgets.

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$0 Free
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$29 Monthly, Freemium
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Increase Customer Satisfaction: Provides quick and consistent responses using shortcuts and canned messages. Offer a rating scale for visitors to determine successful ratings. Keep track of messages by sending chat transcripts to visitors. Guide website visitors by offering screen sharing or video calls. 
  • Increase Leads: Gather detailed customer information and keep them engaged. Send proactive messages with ongoing product updates, discounts or offers. 
  • Improve Customer Support: Monitor visitors’ website activity while tracking engagement, geographical location and intent. Attract customers using customized attention bubbles and start engaging. Create different rules to automate triggers if an agent cannot respond on time. 
  • Cost-Free: Access unlimited premium features at no cost. 
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  • Strengthen Customer Support: Prioritize chats in the queue and engage with website visitors. Clear online customer queries first, then move to the offline queue. Connect via live chat to reduce wait time. Exchange documents, files and images for immediate assistance. 
  • Improve Marketing Strategy: Reach out and respond to messages using canned responses and saved replies. Automate and send personalized messages for better sales outreach. Qualify leads by constantly staying engaged using live chat. 
  • Increase Conversion: Custom bots to reach out to more website visitors, collect detailed information and forward it to the sales department. Generate leads by sending automatic messages 24/7. Eliminate cart abandonment rates by reaching out to customers having products on their checkout page and guiding them to purchase. 
  • Free Trial: Get a 14-day trial of the Business plan for free. No need to add credit card details. The Free plan has limited features. 
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  • Widget Cards: Customize widgets by adding logos, images, headlines and videos. Add form fields to collect visitor details like email address and name. Export and access data as needed. Control widget visibility on desktop and mobile. 
  • Visitor Data: Capture customer details and monitor website activity. Categorize browsing activity according to idle, served or active users. Capture details like device type, visitor location, number of chats and visits. Get in-depth information, including IP address, maximizing chat windows and typing previews. 
  • Chat Pages: Customizes and hosts chat page URLs for businesses without a website. Agents can add job title, profile photo, a short description, external and social media links. Businesses can start providing support to customers via live chat. 
  • Reports: A built-in reporting section and metrics help track agent performance and customer engagement. Gather data including first response time, chat volume, ticket resolution time, volume and user satisfaction. 
  • Ticket Forwarding Email: Handles and tracks all support requests from a single dashboard by sending help emails to the ticketing center. 
  • Contacts: Like CRM, it manages customer activity and conversations from multiple channels within a single dashboard. Keeps track of all contact details, review notes, tickets and customer interactions. 
  • Canned Messages: Personalize and use saved replies to respond to commonly asked questions in real time. Agents can use unlimited canned responses. 
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  • Automatic Invitations: Send customers automatic chat invitations by setting up specific rules. It attracts multiple visitors and increases incoming chats. Prepare different messages according to the preferred audience. 
  • Typing Insights: Preview website visitors’ messages before hitting the enter button and prepare responses accordingly. 
  • Group Chats: Send and invite any team member or agent to join chats in real time. Transfer chats to another agent to answer complex queries. Engage with multiple website visitors simultaneously. 
  • Saved Replies: Prepare different answer templates for frequently asked questions. Provide quick replies by using the correct templates. Customize answer templates based on products, discounts, competitors and openers. Personalize messages or replies that support multiple languages. 
  • Chat Widgets: Create chat widgets that match the website’s color as needed. Customize according to the preferred color, default text, background-position and message notification. It supports 33 languages and automatically changes to the user’s preferred language. 
  • Pre-Chat Form: Gathers customer details, including email, name and phone numbers, before engaging. Customize different fields for in-depth customer details. 
  • Messaging: Receive incoming messages when operators are offline and send messages to customers that left the website. It provides read receipts indicating sent and received status. 
  • Visitor Information: Collect detailed customer information, including language, browser, location, chat history and more. Track web pages the visitor is browsing in real time. 
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Product Ranking

#24

among all
Live Chat Software

#70

among all
Live Chat Software

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Analyst Rating Summary

76
64
80
74
62
32
87
89
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Online Visitor Management
Online Visitor Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

tawk.to
Chaport
+ Add Product + Add Product
Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 80 62 87 81 65 74 32 89 75 9 0 25 50 75 100
81%
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19%
74%
0%
26%
29%
43%
28%
29%
0%
71%
89%
0%
11%
89%
0%
11%
76%
5%
19%
71%
0%
29%
60%
0%
40%
11%
0%
89%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

50%
0%
50%
44%
0%
56%

User Sentiment Summary

Excellent User Sentiment 277 reviews
Excellent User Sentiment 23 reviews
92%
of users recommend this product

tawk.to has a 'excellent' User Satisfaction Rating of 92% when considering 277 user reviews from 1 recognized software review sites.

97%
of users recommend this product

Chaport has a 'excellent' User Satisfaction Rating of 97% when considering 23 user reviews from 1 recognized software review sites.

4.6 (277)
4.84 (23)

Awards

tawk.to stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Chaport stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Free Live Chat Software: tawk.to provides core live chat features at no cost, making it a budget-friendly option for individuals, startups, and small businesses.
User-Friendly Interface: The platform is known for its intuitive design and ease of use, allowing users to quickly adapt and manage their live chat interactions effectively.
Mobile App: tawk.to offers a mobile app that enables users to stay connected and respond to chats on the go, ensuring flexibility and responsiveness.
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Fast responses: Users praise Chaport for its quick response times, noting that they don't have to wait long to connect with a support agent.
User-friendly interface: People frequently mention that Chaport is easy to use and navigate, both for customers and for support agents.
Helpful support team: Chaport's support team is often commended for being responsive and helpful in resolving issues and answering questions.
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Limited Customization: Users have expressed frustration with the inability to white-label the chat widget, remove tawk.to branding, or customize the chat widget's appearance beyond basic color changes. This lack of flexibility can clash with a company's branding and professionalism.
Mobile App Shortcomings: The mobile app has received criticism for its notification system, which can be unreliable and cause missed messages. Additionally, the app's interface and functionality are not as robust as the desktop version, leading to a less-than-ideal experience for users on the go.
Reporting Limitations: The reporting and analytics features are relatively basic, lacking the depth and customization options that some businesses require for in-depth analysis of chat interactions and agent performance. This can hinder data-driven decision-making and optimization efforts.
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Hallucinations: Users have reported instances where Chaport provided inaccurate or fabricated information.
Limited Customization: Users expressed frustration with the platform's limited customization options, particularly regarding the chat widget's appearance.
Reporting Features: Some users found the reporting features to be insufficient for in-depth analysis of chat interactions.
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Users are raving about this cloud-based platform that's shaking up the way businesses connect with their customers. It's like having a virtual customer service rep available 24/7, right on your website. The general consensus? It's a game-changer, especially for small and medium-sized businesses looking for an affordable and user-friendly way to up their customer service game. Here's the lowdown: *tawk.to* seems to hit the sweet spot between features and affordability. Users love the simplicity of the platform – it's easy to set up and navigate, even for non-techies. Plus, it's packed with features like live chat, chatbots, and even a knowledge base, all without breaking the bank. But it's not all sunshine and rainbows. Some users have mentioned that customer support can be a bit hit-or-miss. So, how does *tawk.to* stack up against the competition? Well, it definitely holds its own against big names like Zendesk Chat, LivePerson, and Intercom, especially when it comes to price. It might not have all the bells and whistles of some of the pricier options, but for many businesses, it's got everything they need and more. If you're looking for a way to provide top-notch customer service without emptying your wallet, *tawk.to* might just be your new best friend. *Disclaimer: The information provided is based on user reviews and may not reflect the most up-to-date information. It is recommended to check the internet for the latest updates and developments.*

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Chaport is a customer messaging platform that offers live chat, chatbots, and more. Users praise Chaport for its ease of use and affordability, making it a popular choice for businesses of all sizes. One of its standout features is the ability to manage multiple websites from a single account, a major plus for businesses with a large online presence. Users also appreciate the customization options, allowing them to tailor the chat widget to match their brand's aesthetic. However, some users have pointed out that Chaport lacks certain advanced features found in competitors like Intercom or Zendesk, such as sophisticated automation rules or in-depth analytics. Overall, Chaport is a solid choice for businesses seeking a user-friendly and budget-friendly live chat solution. Its intuitive interface and robust core features make it particularly well-suited for small to medium-sized businesses that need a reliable way to connect with their customers without breaking the bank. However, larger enterprises with more complex needs might find Chaport's feature set limiting and may need to consider alternatives with more advanced capabilities.

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Screenshots

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