Brainshark vs SuccessFactors LMS

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Our analysts compared Brainshark vs SuccessFactors LMS based on data from our 400+ point analysis of LMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Brainshark Software Tool
SuccessFactors LMS Software Tool

Product Basics

Brainshark is a comprehensive sales readiness solution that equips client-facing teams with crucial skills to maximize their productivity. Its advanced training materials and detailed analysis of an organization’s sales performance prepare sales executives to capitalize on every selling opportunity. It trains employees to outperform the competition by mastering superior sales techniques and handling tricky situations.

Businesses can author dynamic sales content quickly that can be accessed and imported from anywhere. It fast-tracks onboarding and delivers on-demand training to sales representatives while keeping them updated. Sales executives are coached to exploit every buyer interaction and effectively engage with buyers to bag more deals. It uses scorecards to display sales performance statistics and helps organizations make smart business decisions.
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SAP SuccessFactors Learning is an HR solution with LMS, talent management, payroll support and other capabilities. Some functionality mentioned below is available through additional modules offered through the wider company. The wide range of HR capabilities include benefits administration, compensation planning, employee lifecycle management, payroll, performance management, time tracking, succession planning and more. Customizable reporting and analytics make more effective measurements and actionable insights possible for users.
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$83/User, Monthly
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$2.17/User, Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Employee Structuring: Organize salespeople by objectives, activities and importance of tasks. Highlight top-performing executives and publicly reward their achievements. Gather knowledge from experienced sales representatives for reference. 
  • Content Sharing: Empower sales and marketing leadership to send approved, updated and consistent communication to all employees. Let sales executives find and share the best content from a central portal. 
  • Integrations: Integrate with major CRM and financial modules like Salesforce, Highspot, Microsoft Dynamics 365, Seismic, TopOPPS and more to complete sales cycles. Ensure meaningful sales conversations with your existing systems. 
  • Notifications: Correct individual and team behaviors with notifications to avoid company specified prohibited zones. Steer sales processes in the right direction. Real-time updates help sales teams remain aligned to their goals. 
  • Mobile Application: Track progress of sales teams’ readiness and monitor performance on-the-go with its mobile application. Sales representatives have the flexibility to access training content anytime, anywhere, even in the areas with low bandwidth. 
  • Manage Live Events: Develop course materials for live events like webinars, instructor-led-training sessions along with the content for on-demand training programs. Offer flexibility for people to choose the sessions of their choice and schedules. 
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  • Improved Experience for Employees: Provides more detailed feedback and an open line of communication between employees with flexible surveys, dashboards varied by role or reporting and planning tools. This allows leaders to better bridge the gap and cater better to their needs.
  • Better Tech Adaptation: Demonstrates where different technology may better serve the staff in their day to day lives. It also provides tools so users can express themselves when management institutes new technologies to ease implementation burdens. After using new software, management can reach out to those who may be struggling more.
  • Greater Employee Engagement: Actively measures employee engagement and gathers feedback on compensation and benefits plans. This allows workers to feel they have more input leading to greater employee buy-in and a more productive office.
  • More Effective Processes: Saves time and money across the organization through automation and analysis of traditionally manual processes, reducing frustrations for employees and HR alike.
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  • Content Authoring: Create immersive, multimedia content to drive sales readiness. Develop video-based training content for sales representatives that can be accessed from anywhere. Convert Google Slides, PowerPoints, screen recordings, PDFs, webpages and more into compelling voice-based presentations. Include attachments, interactive polls, surveys and examination questions. Update existing content so that sellers can access relevant information. 
  • Onboarding and Training: Provide flexible training to salespeople anytime, anywhere. Help new sales representatives close deals quickly with immersive, on-demand training. Identify learning gaps of sellers and focus on critical skills retention with continuous learning. Ensure mandatory completion of specific training programs and provide badges and certifications once requirements are met. Improve formal training, onboarding, peer learning, certification, skills development and more. 
  • Coaching: Prepare sellers to meet rising revenue goals and hit targets. Create practice activities and training materials to tackle different types of selling scenarios. Curate text and video-based training scenarios to assess and certify the preparedness of sales executives. Make sure that sellers retain training information and demonstrate crucial messages. Promote peer learning through best video examples and boost team performance. 
  • Readiness and Scorecards: Identify and address sellers’ readiness issues before they impact performance. Track team coaching and learning trends to recognize how individual sales representatives are performing. Monitor team activities to identify top scorers, early finishers and those missing the mark. 
  • Machine Analysis: Transform coaching programs with AI-backed feedback and scoring. Generate user scores automatically when they upload a video. Gather actionable insights on a seller’s key metrics like performance, topic coverage and emotions exhibited. Scale coaching using machine learning while prioritizing feedback. 
  • Reporting: Create customizable reports to gauge employee performance. Generate default or customized reports to understand interaction prospects and usability of training materials. Get individual and team insights on staff’s sales readiness. 
  • Learning and Development: Create unique learning paths for sales representatives and other client-facing teams. Access assessments and learning programs created to achieve high customer satisfaction levels. 
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  • Learning Management: Provides training and learner experience to aid in employee development and better company-wide compliance. Information from experts makes the courses more engaging and relevant and can be delivered within the workday.
  • Talent Management: Helps leaders find, develop and keep the right staff. Tools include an ATS, cross-boarding, employee lifecycle administration, new hire paperwork, onboarding, performance management, recruiting, talent sourcing and more.
  • Employee Lifecycle: Allows administrators to fix gaps in helping employees develop or guiding them through the hiring process, with tools including:
    • Analytics, custom dashboards and reporting, and event-based triggers to manage employees from start to finish with the company.
    • Feedback after onboarding and offboarding to give deeper insight into the process.
  • Performance Management: Provides employees with the criticism and praise they need to become better at the job. Capabilities include:
    • Career planning, evaluations and reviews, goal management features and individualized reporting.
    • Feedback and analytics so workers and leaders can deliver praise and identify opportunities for improvement.
    • Premade questions for performance reviews, report designs and workflows.
    • Identification of at-risk employees who may be struggling in their position.
  • Succession Planning: Prepares candidates for leadership roles in case of sudden staff shake-ups and for in-house promotions.
    • Defines career path for employees, helping them think about further development.
    • Gets employees more invested in the company
    • Coordinates talent reviews with other factors, making it easier to identify candidates who might be overlooked
  • HR Capabilities: Handles the administration of benefits, payroll, time tracking and other important HR management issues.
    • Benefits: Design benefit packages and take employee feedback to gauge satisfaction. Helps provide clarity to employees about coverage and gives data to HR management to select the best plans. An intelligence engine allows administrators to run simulations based on budget and get employee feedback on their priorities, improving employee and leadership relations.
    • Payroll: Enables leaders to make and implement the best possible compensation and rewards programs. It automates, standardizes and streamlines accurate payment for employees and tax administration for employers.
    • Attendance and Finance: Keeps track of employee hours and transfers them into the payroll program, as well as helps the management team handle all other matters of finance in the organization.
    • Other HR: Manages compliance, organization management, employee profiles and more. Products include compliance, document generation, employee case management, HR ticketing, knowledge management, permits and visas.
  • Reporting and Analytics: Customizable reports measure the most important metrics for success to provide actionable, data-driven insights. Metrics include employee engagement, the effectiveness of HR processes, onboarding programs, technology gaps and more. It also helps with employee retention and workforce planning. Data can be exported and given to employees and other key stakeholders.

  • Limitations

    At the time of this review, these are the product limitations according to user feedback:

    • Difficult to learn
    • Has similar functionality to other solutions
    • Reporting isn’t as customizable as desired

    Suite Support

    mail_outlineEmail: There’s no general-purpose support email, but it’s likely that users can get help from representatives through email.
    phonePhone: Users can reach support for American products and services at +1 (800) 872-1727 and can get to the SAP Business One response center at +1 (888) 227-1727. For help in other countries, a full list is available on the support site.
    schoolTraining: It offers a multitude of training and support. Some training is available through paid courses; however, they do offer some free training as well. Customers also get access to additional resources such as certifications, microlearning, podcasts, videos, virtual events and whitepapers.
    local_offerTickets and Live Chat: Users can access live chat on the website 24/7 and send support tickets through the online portal.

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Product Ranking

#84

among all
LMS Software

#20

among all
LMS Software

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User Sentiment Summary

Good User Sentiment 21 reviews
Good User Sentiment 277 reviews
79%
of users recommend this product

Brainshark has a 'good' User Satisfaction Rating of 79% when considering 21 user reviews from 1 recognized software review sites.

76%
of users recommend this product

SuccessFactors LMS has a 'good' User Satisfaction Rating of 76% when considering 277 user reviews from 4 recognized software review sites.

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4.7 (11)
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3.3 (12)
3.93 (21)
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4.5 (77)
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3.5 (177)

Synopsis of User Ratings and Reviews

Content Creation: Brainshark enables users to easily create content using a variety of media formats, including video, audio, and screen recordings. This flexibility allows for engaging and interactive learning experiences.
Content Management: The platform offers robust content management features, allowing users to organize, store, and share content efficiently. This streamlines the learning process and makes it easy for learners to access the materials they need.
Analytics and Reporting: Brainshark provides detailed analytics and reporting tools that allow users to track learner progress, identify areas for improvement, and measure the effectiveness of training programs. This data-driven approach helps organizations optimize their learning initiatives.
Integrations: Brainshark integrates with a wide range of other business systems, such as CRM and HR platforms. This allows for seamless data sharing and a more holistic view of learner performance.
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Sophisticated Performance Management: Over 90% of reviewers that discussed performance management loved the features and said it was better than other solutions.
Useful for Work: Users who referenced the system’s usefulness found it helpful in over 70% of reviews.
Good Functionality: Over 70% of reviewers mentioning this topic were happy with the various features of the program.
User Recommendations: Users who discussed recommendations and the software said they would recommend it in over 70% of comments.
Excellent Recruiting Tools: Over 70% of reviewers who talked about the talent acquisition features felt they worked well.
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Limited Customization: Brainshark's customization options for branding and user interface are restricted, making it challenging to align the platform with specific organizational branding guidelines or user preferences.
Reporting and Analytics: The platform's reporting and analytics capabilities are relatively basic, lacking the depth and flexibility required for comprehensive data analysis and performance tracking. This limitation can hinder organizations in gaining meaningful insights into learner engagement and progress.
Integrations: Brainshark's integration options with other business systems, such as CRM or HR platforms, are limited. This can create challenges in streamlining workflows and data synchronization across different systems.
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Difficult to Learn: Users found the solution hard to adapt to with a steep learning curve in over 80% of reviews that discussed it.
Poor Administration Tools: Over 80% of reviewers who mentioned the management and administration features felt they were hard to use.
Mixed Reviews for Customer Service: Reviewers that discussed customer service had a nearly 50-50 ratio of good to bad experiences.
Mixed Reviews for Ease of Use: Users who talked about navigation and the UI were almost evenly split on whether or not they felt it worked well.
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Dive into the deep end of learning with Brainshark: Brainshark users highlight its user-friendly interface and robust reporting features as standout strengths. The platform's ease of use makes content creation and management a breeze, even for non-technical users. Brainshark's reporting capabilities provide valuable insights into learner engagement and progress, allowing organizations to track the effectiveness of their training programs and make data-driven decisions. However, some users note that Brainshark's customization options can be limited compared to other learning management systems (LMS) on the market. Additionally, while Brainshark offers integrations with various third-party tools, some users express a desire for more extensive integration options. These factors are crucial for organizations seeking a highly tailored LMS experience or those with complex integration needs. Brainshark's emphasis on sales enablement and coaching sets it apart from competitors. The platform offers features specifically designed to support sales teams, such as video coaching, role-playing exercises, and content sharing capabilities. This focus on sales makes Brainshark an ideal choice for organizations looking to enhance their sales training and development initiatives. While Brainshark may not be the most customizable LMS available, its user-friendly interface, robust reporting, and sales-specific features make it a compelling option for organizations seeking to streamline their training processes and empower their sales teams. Keep in mind that the LMS landscape is constantly evolving, so it's always a good idea to check for the latest updates and offerings from Brainshark and its competitors.

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SAP SuccessFactors Learning is an LMS and HR management solution. By far and away, the best-reviewed feature was professional development especially for its goal management and career plans. A 2019 PCMag review went as far as to call it the “Cadillac” of performance management. Reviewers were pleased with the features, found it useful to their career and would recommend the system to others. Last, reviewers were pleased with the recruiting tools and felt it aided them during talent acquisition. The useability and customer service for the product had very mixed reviews with an almost equal number of people reporting good or bad experiences. Reviewers who had used learning systems before and had smaller businesses had more positive things to say than new LMS users and large business employees. On the flip side, users felt it was particularly difficult to learn and said they ran into problems during the implementation process. While reviewers were pleased with the learning management overall, they didn’t like the administrator’s abilities, feeling it was lacking and not customizable enough. This may be a good fit for small and medium-sized businesses that are particularly interested in performance management. Do a thorough check of an organization’s requirements before choosing.

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