Docebo vs SuccessFactors LMS

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Our analysts compared Docebo vs SuccessFactors LMS based on data from our 400+ point analysis of LMS Software, user reviews and our own crowdsourced data from our free software selection platform.

SuccessFactors LMS Software Tool

Product Basics

Docebo is an AI-powered LMS that helps you deliver personalized learning experiences to multiple audiences, including employees, customers and partners. It allows you to create audience-specific pages using flexible, drag-and-drop functionality to quickly set up learning programs.

The solution supports various learning scenarios, including customer education, partner enablement and employee training, as well as social learning and content curation. The platform also integrates with Microsoft Teams, allowing users to deliver training, improve focus and productivity, and simplify the user experience.

AI capabilities in Docebo automate manual tasks like enrollments, translations and content tagging. The LMS supports over 40 languages to localize learning programs and make training accessible. Its mobile app, Go.Learn, enables employees to learn on the go.

The LMS is recognized for its user-friendly design, interactive features and customization options, making it a suitable choice for organizations looking to implement effective training solutions. It offers three main pricing tiers: Engage, Elevate and Enterprise. You can contact the vendor for more information on pricing.

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SAP SuccessFactors Learning is an HR solution with LMS, talent management, payroll support and other capabilities. Some functionality mentioned below is available through additional modules offered through the wider company. The wide range of HR capabilities include benefits administration, compensation planning, employee lifecycle management, payroll, performance management, time tracking, succession planning and more. Customizable reporting and analytics make more effective measurements and actionable insights possible for users.
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$25,000 Annually, Quote-based
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$2.17/User, Monthly
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
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Email
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Chat
FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Facilitates Multi-Tenant Architecture: For organizations with multiple departments or subsidiaries, Docebo’s multi-tenant architecture allows for the creation of separate learning environments within a single platform. This feature enables tailored content and reporting for different teams while maintaining centralized administration.
  • Top Market Contender: With an impressive analyst rating of 81, Docebo stands out as a leading LMS, on par with industry giants like Absorb LMS, SkyPrep and LearnUpon. It offers a powerful suite of features, many of which are fully operational right out of the box, ensuring a high level of functionality and convenience.
    • Docebo is our best LMS for AI-based capabilities. Its suite of tools includes NLP, AI-based content translations, AI course recommendations and conversational AI.
  • Provides AI-Powered Recommendations: Docebo's AI analyzes learning content to provide personalized course recommendations to learners. The AI breaks down data to a granular level to understand what each learner needs most and when, producing personalized learning experiences. Learners get suggestions for relevant courses based on their interests and behaviors, similar to Netflix recommendations.
  • Improves Organizational Management: Docebo's configurable organizational management allows you to customize different domains, branches and user groups, and deliver targeted training to diverse audiences like employees, partners and customers. You can control access to mandatory content while giving learners the ability to hide completed or irrelevant courses.
  • Provides Versatile Functionality: Docebo scores highly for its ability to support online course sales, generate detailed data reports, manage users and incorporate gamification. It provides essential features such as course selling, custom and pre-built reports, and award tracking, all readily available.
  • Exceptional AI Capabilities: With a top AI score of 86, Docebo leads in artificial intelligence features compared to its alternatives Absorb (43), SkyPrep (29) and D2L Brightspace (43). It uses AI to offer personalized training material suggestions, targeted enrollment recommendations for admins, course suggestions for managers and tailored content for learners, creating a highly customized learning experience.
  • Offers Scalable Content Options: Docebo supports a wide range of content options from in-house resources to third-party and user-generated content. Learners can curate their dashboard by hiding completed or irrelevant courses to focus on the most relevant content. The platform tracks which content learners hide and why, allowing the AI to automatically curate content in the future.
  • Award-Winning LMS: Docebo has been recognized by SelectHub research analysts as one of the top-rated LMS software. In the 2024 SelectHub awards, it earned best-in-class honors in key areas such as assessments, ecommerce, mobile capabilities, platform capabilities, user management, gamification, and integrations and extensibility.
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  • Improved Experience for Employees: Provides more detailed feedback and an open line of communication between employees with flexible surveys, dashboards varied by role or reporting and planning tools. This allows leaders to better bridge the gap and cater better to their needs.
  • Better Tech Adaptation: Demonstrates where different technology may better serve the staff in their day to day lives. It also provides tools so users can express themselves when management institutes new technologies to ease implementation burdens. After using new software, management can reach out to those who may be struggling more.
  • Greater Employee Engagement: Actively measures employee engagement and gathers feedback on compensation and benefits plans. This allows workers to feel they have more input leading to greater employee buy-in and a more productive office.
  • More Effective Processes: Saves time and money across the organization through automation and analysis of traditionally manual processes, reducing frustrations for employees and HR alike.
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  • AI-Powered Learning: Use AI to deliver personalized learning experiences tailored to each user’s needs.
    • Analyze learner behavior and performance to recommend relevant content and suggest learning paths.
    • Use the virtual tutor for conversational support and guidance.
    • Transform external content into microlearning lessons with the Shape tool.a
    • Automatically translate content into multiple languages with AI-powered translation.
  • Social Learning: Encourage collaboration and knowledge sharing among team members through forums, leaderboards and gamification features. Enable them to engage in discussions, share ideas and ask questions. Recognize and reward achievements with leaderboards and badges to motivate active participation.
  • Personalized Learning Paths: Create personalized learning paths based on roles, skill levels, and career goals. Tailor distinct pathways to learners' competencies and interests, and include a series of courses from basic to advanced levels in each learning path.
  • Gamification: Gamify learning with points, awards and badges to boost engagement and course completion rates. Let learners exchange points for rewards, and track engagement and achievements from a central dashboard. Set specific awards for each branch to cater to diverse groups.
  • Third-Party Integrations: Docebo Connect allows you to integrate your platform with over 400 third-party SaaS systems. Connect with apps like Accredible, BambooHR, ADP Workforce Now, GoToMeeting, HubSpot, Jira, MailChimp, MySQL, Okta and NetSuite. Manage automated workflows, called recipes, to share and exchange data between systems based on specific triggers. Easily create and customize these workflows using a low-code platform.
  • Learning Impact: Understand the impact of your training programs by going beyond basic metrics and addressing challenges like complex data and low response rates. Improve your L&D programs with single-source content management, optimized survey techniques, built-in performance reporting and next-step action plans to make data-driven decisions.
  • Certifications and Retraining App: The Certifications and Retraining App lets you create and manage certification programs. Learners can earn certifications by completing courses, learning plans or external training. The app tracks and views certifications efficiently, allowing learners to see their progress. You can also customize delivery and expiration policies to fit your needs.
  • Course Catalog: Create customized course sets that users can enroll in or purchase. Activate internal catalogs for logged-in users and public (external) catalogs on the login page for broader access. Control user visibility by assigning specific groups to certain catalogs, allowing them to purchase or enroll.
  • eCommerce: Sell your training content online to internal and external customers.
    • Provide a user-friendly interface for customers to browse, preview and purchase content, including options for wire transfers.
    • Set up a professional storefront or integrate with popular eCommerce platforms like Shopify, Drupal, WordPress or Joomla.
    • Offer course bundles through subscription plans, and manage different plans for various customer groups based on licenses or enrollments.
    • Collect payments through global payment gateways like Authorize.net, Paypal, Adyen, Cybersource and Stripe.
  • ILT Classroom: Docebo supports both Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) for in-person and online sessions. You can monitor attendance, manage waitlists and upload essential training materials for learners to access before, during and after courses. You can also track performance for certification purposes, and provide detailed records of evaluations to learners.
  • MOOC Builder: Use it to create and manage Corporate Massive Open Online Courses (MOOCs) on your platform. Make a public course catalog visible to non-registered users, allowing them to browse and explore courses without an account. Enable self-registration directly from the public course page to simplify user access, and sell courses through the E-commerce App with easy payment options and transaction management.
  • Offline Player App: Download SCORM courses to Windows desktop computers to access and complete them offline. When back online, sync progress with the LMS to ensure all activities are updated. This allows learners to study anytime, anywhere, without an internet connection.
  • Docebo Flow: Docebo Flow lets you integrate your Docebo learning platform into other web pages.
    • Embed Docebo on any external website that allows HTML and JavaScript code. This lets you open your Docebo platform in a pop-up window when users click a button or link.
    • Display training content that matches users' actions on the website. This way, learners get relevant information exactly when they need it.
    • Set up Docebo Flow to automatically log users in, so they don’t need to enter credentials separately.
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  • Learning Management: Provides training and learner experience to aid in employee development and better company-wide compliance. Information from experts makes the courses more engaging and relevant and can be delivered within the workday.
  • Talent Management: Helps leaders find, develop and keep the right staff. Tools include an ATS, cross-boarding, employee lifecycle administration, new hire paperwork, onboarding, performance management, recruiting, talent sourcing and more.
  • Employee Lifecycle: Allows administrators to fix gaps in helping employees develop or guiding them through the hiring process, with tools including:
    • Analytics, custom dashboards and reporting, and event-based triggers to manage employees from start to finish with the company.
    • Feedback after onboarding and offboarding to give deeper insight into the process.
  • Performance Management: Provides employees with the criticism and praise they need to become better at the job. Capabilities include:
    • Career planning, evaluations and reviews, goal management features and individualized reporting.
    • Feedback and analytics so workers and leaders can deliver praise and identify opportunities for improvement.
    • Premade questions for performance reviews, report designs and workflows.
    • Identification of at-risk employees who may be struggling in their position.
  • Succession Planning: Prepares candidates for leadership roles in case of sudden staff shake-ups and for in-house promotions.
    • Defines career path for employees, helping them think about further development.
    • Gets employees more invested in the company
    • Coordinates talent reviews with other factors, making it easier to identify candidates who might be overlooked
  • HR Capabilities: Handles the administration of benefits, payroll, time tracking and other important HR management issues.
    • Benefits: Design benefit packages and take employee feedback to gauge satisfaction. Helps provide clarity to employees about coverage and gives data to HR management to select the best plans. An intelligence engine allows administrators to run simulations based on budget and get employee feedback on their priorities, improving employee and leadership relations.
    • Payroll: Enables leaders to make and implement the best possible compensation and rewards programs. It automates, standardizes and streamlines accurate payment for employees and tax administration for employers.
    • Attendance and Finance: Keeps track of employee hours and transfers them into the payroll program, as well as helps the management team handle all other matters of finance in the organization.
    • Other HR: Manages compliance, organization management, employee profiles and more. Products include compliance, document generation, employee case management, HR ticketing, knowledge management, permits and visas.
  • Reporting and Analytics: Customizable reports measure the most important metrics for success to provide actionable, data-driven insights. Metrics include employee engagement, the effectiveness of HR processes, onboarding programs, technology gaps and more. It also helps with employee retention and workforce planning. Data can be exported and given to employees and other key stakeholders.

  • Limitations

    At the time of this review, these are the product limitations according to user feedback:

    • Difficult to learn
    • Has similar functionality to other solutions
    • Reporting isn’t as customizable as desired

    Suite Support

    mail_outlineEmail: There’s no general-purpose support email, but it’s likely that users can get help from representatives through email.
    phonePhone: Users can reach support for American products and services at +1 (800) 872-1727 and can get to the SAP Business One response center at +1 (888) 227-1727. For help in other countries, a full list is available on the support site.
    schoolTraining: It offers a multitude of training and support. Some training is available through paid courses; however, they do offer some free training as well. Customers also get access to additional resources such as certifications, microlearning, podcasts, videos, virtual events and whitepapers.
    local_offerTickets and Live Chat: Users can access live chat on the website 24/7 and send support tickets through the online portal.

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Product Ranking

#5

among all
LMS Software

#20

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LMS Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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AI-based Capabilities Assessments Collaboration Compliance Content And Course Management ECommerce Learning Delivery Mobile Capabilities Platform Capabilities Reporting And Dashboard User Management And Gamification 86 71 83 67 88 100 80 87 96 100 100 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 972 reviews
Good User Sentiment 277 reviews
88%
of users recommend this product

Docebo has a 'great' User Satisfaction Rating of 88% when considering 972 user reviews from 5 recognized software review sites.

76%
of users recommend this product

SuccessFactors LMS has a 'good' User Satisfaction Rating of 76% when considering 277 user reviews from 4 recognized software review sites.

4.8 (14)
4.7 (11)
4.4 (592)
3.3 (12)
4.4 (199)
n/a
4.4 (133)
4.5 (77)
4.2 (34)
3.5 (177)

Awards

SelectHub research analysts have evaluated Docebo and concluded it earns best-in-class honors for AI-based Capabilities.

AI-based Capabilities Award

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Synopsis of User Ratings and Reviews

User-Friendly Interface: 85% of users commend Docebo for its intuitive design, which simplifies navigation for both administrators and learners. This ease of use reduces the learning curve, allowing teams to quickly adapt and utilize the platform effectively.
Robust Features: 80% of users highly value the platform's extensive features, including course creation, content management and assessment tools. They appreciate not having to recreate learning plans, as they can reuse existing ones, saving time and effort in course management.
Flexible Customization: The ability to customize the platform according to specific organizational needs is a significant advantage for 65% of users. They appreciate the option to create branded mobile apps and tailor the interface, enhancing user engagement.
Effective Support: According to reviews from 50% of users, the customer support team is very responsive and offers prompt and knowledgeable responses.
AI Capabilities: Nearly 50% of users recognize the potential of AI features in automating tasks and enhancing learning experiences. However, some feel that the AI's effectiveness is overstated, leading to mixed reviews.
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Sophisticated Performance Management: Over 90% of reviewers that discussed performance management loved the features and said it was better than other solutions.
Useful for Work: Users who referenced the system’s usefulness found it helpful in over 70% of reviews.
Good Functionality: Over 70% of reviewers mentioning this topic were happy with the various features of the program.
User Recommendations: Users who discussed recommendations and the software said they would recommend it in over 70% of comments.
Excellent Recruiting Tools: Over 70% of reviewers who talked about the talent acquisition features felt they worked well.
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Webinar Integration Problems: Nearly 35% of users report difficulties with webinar functionalities, particularly with the Coach & Share module. This can disrupt training sessions and limit the platform's effectiveness for live learning.
Complex Admin Navigation: The administrative interface is often seen as cumbersome for some users, requiring multiple clicks to perform basic tasks.
Issues with Offline Tracking: 40% of users see the platform's offline training tracking as inadequate, and delays in updating learner records cause issues when training is a prerequisite for other courses.
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Difficult to Learn: Users found the solution hard to adapt to with a steep learning curve in over 80% of reviews that discussed it.
Poor Administration Tools: Over 80% of reviewers who mentioned the management and administration features felt they were hard to use.
Mixed Reviews for Customer Service: Reviewers that discussed customer service had a nearly 50-50 ratio of good to bad experiences.
Mixed Reviews for Ease of Use: Users who talked about navigation and the UI were almost evenly split on whether or not they felt it worked well.
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Docebo is an AI-driven LMS that caters to a wide range of learning needs, making it particularly well-suited for large enterprises with diverse departments and audiences. Its multi-tenant architecture and configurable organizational management features allow you to manage complex structures, while the user-friendly interface and extensive customization options provide a smooth experience for both administrators and learners.What impressed us most were Docebo's AI capabilities, which automate tasks like content tagging and translations, and offer personalized course recommendations. We appreciate how the platform’s emphasis on personalized learning paths enables users to tailor training experiences to individual roles, skills and goals. The AI-driven suggestions further enhance the learning experience by recommending courses that align with learners' interests and behaviors.We also like Docebo's social learning features, which promote collaboration and knowledge sharing through forums, leaderboards and gamification. The integration with Microsoft Teams significantly amplifies these social learning opportunities, fostering a sense of community and encouraging active participation among users.While Docebo offers impressive features, we found some limitations during our research. Users have reported occasional issues with webinar integrations and found the reporting capabilities limited. The platform also lacks some features like anonymous and automated grading, and the administrative interface is also considered cumbersome by some, requiring multiple steps for basic tasks.Despite these limitations, Docebo's strengths in personalization, AI capabilities and user experience position it as a strong contender in the LMS market. The platform's focus on delivering tailored learning experiences and its extensive feature set make it a valuable tool for organizations seeking to enhance their training and development programs.

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SAP SuccessFactors Learning is an LMS and HR management solution. By far and away, the best-reviewed feature was professional development especially for its goal management and career plans. A 2019 PCMag review went as far as to call it the “Cadillac” of performance management. Reviewers were pleased with the features, found it useful to their career and would recommend the system to others. Last, reviewers were pleased with the recruiting tools and felt it aided them during talent acquisition. The useability and customer service for the product had very mixed reviews with an almost equal number of people reporting good or bad experiences. Reviewers who had used learning systems before and had smaller businesses had more positive things to say than new LMS users and large business employees. On the flip side, users felt it was particularly difficult to learn and said they ran into problems during the implementation process. While reviewers were pleased with the learning management overall, they didn’t like the administrator’s abilities, feeling it was lacking and not customizable enough. This may be a good fit for small and medium-sized businesses that are particularly interested in performance management. Do a thorough check of an organization’s requirements before choosing.

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