Litmos vs SuccessFactors LMS

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Our analysts compared Litmos vs SuccessFactors LMS based on data from our 400+ point analysis of LMS Software, user reviews and our own crowdsourced data from our free software selection platform.

SuccessFactors LMS Software Tool

Product Basics

SAP Litmos is a cloud-based LMS that provides solutions for onboarding, employee development, and customer, member and partner training. It allows you to customize the user interface and dashboards to match your company’s brand and meet learners' needs.

You can automate training tasks and use AI to enhance learning and assessment activities. It also offers powerful reporting tools, a wide range of ready-made courses and features to sell your training content online.

Users praise its user-friendliness, customization capabilities and interactive course management features. Some users highlighted improvement areas, such as the need for more advanced customization options, more consistent customer support and a flexible pricing structure.

The solution offers three pricing plans: Foundation, Premier and Platinum Suite, each with varying features and services.

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SAP SuccessFactors Learning is an HR solution with LMS, talent management, payroll support and other capabilities. Some functionality mentioned below is available through additional modules offered through the wider company. The wide range of HR capabilities include benefits administration, compensation planning, employee lifecycle management, payroll, performance management, time tracking, succession planning and more. Customizable reporting and analytics make more effective measurements and actionable insights possible for users.
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$5,400 Annually
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$2.17/User, Monthly
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Product Insights

  • Boosts User Adoption: It offers optional, off-the-shelf courses so users can begin using the system without first building out content. The thousands of video courses cover key topics, including compliance, health and safety, HR, conflict management, sales, IT, finance and cyber security. SAP continually adds fresh material to the library, which is accessible for no extra charge.
    • When we tested Litmos, we found its interface easy to use for non-tech or novice users. The features are interactive and modern, and all the basics are easy to find on an all-in-one dashboard.
  • Enhances Learning Efficiency with AI: The AI assistant allows you to find and use targeted materials essential for job performance quickly. Learners can access and inquire about content before completing courses, and managers can receive actionable insights to refine training efforts. The AI infrastructure ensures content and data security and Is compliant with GDPR, SOC II, and CCPA standards.
  • Offers an Online Course Library: Access a comprehensive library of over 80,000 award-winning courses from Litmos, Go1, and Bigger Brains. These courses span various topics, including compliance training, performance improvement and skill development, and are regularly updated and ready for immediate use. You can also offer courses and certifications to external users for a fee, creating additional revenue opportunities.
  • Award-Winning LMS: SelectHub research analysts evaluated and rated Litmos among our top ten LMS products in the SelectHub Awards 2024. Litmos also won best-in-class honors for assessments, content and course management, learning delivery, mobile capabilities, platform capabilities, and integrations and extensibility.
  • Makes Course Management Easy: According to our data, Litmos scored exceptionally well for features that help users manage content and courses, access training on the mobile app, sell content online and generate insightful reports. All the basics are available out of the box: content creation and partnership, content repository, course authoring, course selling, discounts and promotions, graphs and visualizations, custom reports and more.
  • Offers Many Tools to Customize Assessments: When we ran a free trial of Litmos, we noted that it offers a suite of permissions and controls to customize assessments.
    • You can lock assessments after a single attempt, with the option to unlock and allow one re-attempt, adding an extra layer of control over the learning process.
    • The interface supports navigation controls, such as hiding the "Next" module button and displaying the "Previous Question" button, which enhances the user experience.
    • You can randomize questions and answers to reduce predictability, while learners are required to provide an answer before proceeding to the next question.
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  • Improved Experience for Employees: Provides more detailed feedback and an open line of communication between employees with flexible surveys, dashboards varied by role or reporting and planning tools. This allows leaders to better bridge the gap and cater better to their needs.
  • Better Tech Adaptation: Demonstrates where different technology may better serve the staff in their day to day lives. It also provides tools so users can express themselves when management institutes new technologies to ease implementation burdens. After using new software, management can reach out to those who may be struggling more.
  • Greater Employee Engagement: Actively measures employee engagement and gathers feedback on compensation and benefits plans. This allows workers to feel they have more input leading to greater employee buy-in and a more productive office.
  • More Effective Processes: Saves time and money across the organization through automation and analysis of traditionally manual processes, reducing frustrations for employees and HR alike.
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  • Content Authoring: Create professional and interactive eLearning content, suitable for users of all experience levels.
    • Create courses and modules using the intuitive Create Module tool.
    • Customize courses with a neutral theme that highlights your organization’s colors and logos. Tailor fonts, colors and themes to ensure a consistent brand experience.
    • With the following/back options, you can effortlessly navigate through pages or slides. The "lock progress" feature allows you to track learner progress throughout the course.
    • Adhere to 508 and WCAG AA standards to make content accessible to all users, including those with disabilities. Users can also select their preferred language.
    • Build courses in multiple languages and structure them with multiple pages or slides. Add, delete, and reorder pages to control course flow and coverage.
    • Use predefined templates and components, such as text and images, videos, quizzes and more. Customize it with headings, images, buttons, and audio.
    • Set various completion criteria such as Last Page, Quiz Pass or Declaration. Attach resources and save important documents for easy access.
    • Publish courses directly into Litmos Training as SCORM 1.2 or download as a SCORM 1.2 ZIP file.
  • Third-Party Integrations: Easily integrate with a variety of third-party tools like Zoom, Zendesk, Okta, BambooHR, Paylocity, Shopify and Dropbox.
  • Off-The-Shelf Content: Access 2,000+ award-winning courses, 80,000+ courses from Go1, and 4,000+ eLearning videos from Bigger Brains. Use ready-made skills tagging and learning paths, or create custom ones tailored to your organization's needs. Enhance learning with workbooks, handouts and more.
  • Mobile App: Engage with training anytime, anywhere, on any device, with a consistent experience across desktop and mobile.
    • Download courses to learn without an internet connection.
    • Enable notifications to stay on track with reminders for deadlines, new courses and upcoming training sessions.
    • Use biometric single sign-on (SSO) and access training materials and interactive content from anywhere.
    • Support for 37 languages, microlearning modules and AI integration.
  • Compliance: Create a consistent compliance culture with up-to-date, country-specific compliance courses created by experts. Upload pre-existing content, create SCORM modules or use Litmos’ off-the-shelf compliance courses. Easily track progress and measure impact using built-in or custom reports to monitor course completions, quiz results and more.
  • Ecommerce: Generate revenue from courses and certifications to boost your bottom line.
    • Sell your courses and certifications on an eCommerce platform.
    • View and adjust revenue based on delivery methods, dates and locations.
    • Sell training credits upfront and bridge revenue gaps with automated tracking and management.
    • Automatically monitor and allocate expenses for events and vendors.
    • Link revenue to different business units or product lines and create unique eCommerce accounts for each.
    • Customize the appearance of your training offerings to match your brand so that customers and partners can easily recognize them.
    • Manage training in multiple languages and currencies with built-in support for global taxation.
    • Connect with CRM, ERP and financial systems using the Litmos API to handle data accurately.
  • Surveys: Use the survey tool and pre-built reports to gather feedback from employees and discover what users think about the course. Create surveys in multiple formats, such as multiple-choice, text comments and a rating scale, and prevent learners from filling out a survey multiple times to ensure accurate results.
  • Instructor-Led Training (ILT): Easily manage both in-person and virtual instructor-led training (ILT and vILT) sessions.
    • Coordinate schedules, track attendance, and handle all training details on a single platform.
    • Integrate with webinar tools like Microsoft Teams, Zoom and Webex
    • Simplify registration with features such as single sign-on, mobile access and automated calendars.
    • Automate attendance tracking and conflict checking and send alerts for schedule changes.
    • Schedule recurring sessions and add multiple instructors to sessions.
  • Assessments: Configure assessments with various question types, such as multiple choice, true/false, and fill-in-the-blank. Set assessments as mandatory or optional, with customizable passing scores, and integrate them directly into courses.
  • Customizations: Personalize the look and feel of your LMS with a variety of customization tools.
  • Branding
    • Custom Branding: Tailor the LMS interface to align with your organization's brand. Modify colors, fonts, logos and backgrounds to create a cohesive brand experience.
    • Custom Login Page: Design a personalized login screen that welcomes users and reflects their brand identity.
    • Header and Footer Customization: Customize the global header and footer for both admin and learner views.
  • Course and Content
    • Built-In Authoring Tool: Use the built-in authoring tool to create and customize courses and reuse existing content, such as PowerPoint presentations and videos.
    • Learning Paths: Create customized learning paths (curriculums) tailored to specific roles or competencies, guiding learners through a structured training experience.
  • User Experience
    • Personalized Views: Create personalized learner views for users to see content that is most relevant to them based on their roles, preferences or past activities.
    • Widgets and Interface Options: You can choose from various widgets, such as news, metrics, and assigned training, to display on the dashboard.
    • Navigation Customization: Select different navigation styles, such as horizontal or vertical menus.
  • Training: Besides the solution’s content library and knowledge management capabilities, it has valuable applications for several specific types of industries.
    • Customer Training: This solution allows for better adoption, upselling, and increased buyer loyalty by providing the opportunity to train customers on how to use products. Tracking lets users see which training programs work best for customers so they can adjust training as needed. Popular training enables organizations to increase sales through the eCommerce function.
    • Sales Training: Accessible by mobile, the sales training can use video assessments to help hone pitches and integrate with a CRM. It also comes with several courses on relevant topics.
    • Operations Training: The dual use of certification programs and learning paths, allows employers to ensure their operations managers are qualified and up to date with compliance issues.
    • Gig Worker Training: For jobs in the gig economy, such as Uber, Lyft and Airbnb contractors, the software can onboard people quickly and efficiently even when they’re not in the same country.
    • Contractor Training: The solution scales easily for a sudden upsurge in workers in an unpredictable market, while reporting and analytics allow managers to monitor workers closely. Bits of microlearning can help a variety of workers answer questions quickly without disrupting the process.
    • Supplier Training: Stay in touch and up to date with suppliers through presentations, video, audio, PowerPoints, reference materials and SCORM-standardized content. Scaling also helps accommodate a significant change in learners.
  • Certificate Management: Create unique certificates to reflect the attributes of each learner and course.
    • Customize various elements of the certificates, such as logos, colors, fonts and text, to align with your brand guidelines and enhance their visual appeal.
    • Create unique certificates for each course, ensuring that the design and content reflect the specific training completed by the learner.
    • Manage the lifecycle of certifications, including expiration notifications and renewal processes, to stay compliant with industry regulations.
  • Monitor Learner Activity: Receive alerts in real time for learner activities, like course completions or milestone achievements. Use the Boost feature to schedule and send push notifications to any device, including wearables.
  • Customizable Subdomains: Create multiple subdomains per subscription, each customizable and brandable. Designate one subdomain as the primary for system-wide course assignments.
  • Gamification: Incorporate gamification elements to enhance user engagement and motivation.
    • Allow learners to earn points and badges for completing courses and display them on their profiles to encourage participation and reward progress.
    • Rank learners on leaderboards based on their points to encourage healthy competition.
    • Tailor gamification mechanics to fit organizational training goals and create a personalized learning experience.
  • Data Reporting: Track learner progress and assess the effectiveness of training programs using insightful data reports.
    • Schedule automated reports to generate and send via email, keeping stakeholders informed without manual effort.
    • Create custom reports tailored to specific metrics or KPIs, focusing on what matters most to your organization.
    • Interpret data quickly with visual dashboards and graphical representations to identify trends and areas of improvement.
    • Track comprehensive metrics, including course completions, learner engagement levels and assessment scores, to get a bird' s-eye view of training activities.
  • Social Learning: Direct messaging and discussion forums enable learners to share insights and clarify doubts in real time. Social media integration allows them to collaborate on learning paths and share achievements and progress, boosting community engagement.
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  • Learning Management: Provides training and learner experience to aid in employee development and better company-wide compliance. Information from experts makes the courses more engaging and relevant and can be delivered within the workday.
  • Talent Management: Helps leaders find, develop and keep the right staff. Tools include an ATS, cross-boarding, employee lifecycle administration, new hire paperwork, onboarding, performance management, recruiting, talent sourcing and more.
  • Employee Lifecycle: Allows administrators to fix gaps in helping employees develop or guiding them through the hiring process, with tools including:
    • Analytics, custom dashboards and reporting, and event-based triggers to manage employees from start to finish with the company.
    • Feedback after onboarding and offboarding to give deeper insight into the process.
  • Performance Management: Provides employees with the criticism and praise they need to become better at the job. Capabilities include:
    • Career planning, evaluations and reviews, goal management features and individualized reporting.
    • Feedback and analytics so workers and leaders can deliver praise and identify opportunities for improvement.
    • Premade questions for performance reviews, report designs and workflows.
    • Identification of at-risk employees who may be struggling in their position.
  • Succession Planning: Prepares candidates for leadership roles in case of sudden staff shake-ups and for in-house promotions.
    • Defines career path for employees, helping them think about further development.
    • Gets employees more invested in the company
    • Coordinates talent reviews with other factors, making it easier to identify candidates who might be overlooked
  • HR Capabilities: Handles the administration of benefits, payroll, time tracking and other important HR management issues.
    • Benefits: Design benefit packages and take employee feedback to gauge satisfaction. Helps provide clarity to employees about coverage and gives data to HR management to select the best plans. An intelligence engine allows administrators to run simulations based on budget and get employee feedback on their priorities, improving employee and leadership relations.
    • Payroll: Enables leaders to make and implement the best possible compensation and rewards programs. It automates, standardizes and streamlines accurate payment for employees and tax administration for employers.
    • Attendance and Finance: Keeps track of employee hours and transfers them into the payroll program, as well as helps the management team handle all other matters of finance in the organization.
    • Other HR: Manages compliance, organization management, employee profiles and more. Products include compliance, document generation, employee case management, HR ticketing, knowledge management, permits and visas.
  • Reporting and Analytics: Customizable reports measure the most important metrics for success to provide actionable, data-driven insights. Metrics include employee engagement, the effectiveness of HR processes, onboarding programs, technology gaps and more. It also helps with employee retention and workforce planning. Data can be exported and given to employees and other key stakeholders.

  • Limitations

    At the time of this review, these are the product limitations according to user feedback:

    • Difficult to learn
    • Has similar functionality to other solutions
    • Reporting isn’t as customizable as desired

    Suite Support

    mail_outlineEmail: There’s no general-purpose support email, but it’s likely that users can get help from representatives through email.
    phonePhone: Users can reach support for American products and services at +1 (800) 872-1727 and can get to the SAP Business One response center at +1 (888) 227-1727. For help in other countries, a full list is available on the support site.
    schoolTraining: It offers a multitude of training and support. Some training is available through paid courses; however, they do offer some free training as well. Customers also get access to additional resources such as certifications, microlearning, podcasts, videos, virtual events and whitepapers.
    local_offerTickets and Live Chat: Users can access live chat on the website 24/7 and send support tickets through the online portal.

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Product Ranking

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#20

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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SuccessFactors LMS
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AI-based Capabilities Assessments Collaboration Compliance Content And Course Management ECommerce Learning Delivery Mobile Capabilities Platform Capabilities Reporting And Dashboard User Management And Gamification 29 81 67 50 95 100 80 100 100 100 91 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 1114 reviews
Good User Sentiment 277 reviews
84%
of users recommend this product

Litmos has a 'great' User Satisfaction Rating of 84% when considering 1114 user reviews from 5 recognized software review sites.

76%
of users recommend this product

SuccessFactors LMS has a 'good' User Satisfaction Rating of 76% when considering 277 user reviews from 4 recognized software review sites.

5.0 (14)
4.7 (11)
4.2 (566)
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4.3 (45)
4.5 (77)
4.1 (211)
3.5 (177)

Awards

SelectHub research analysts have evaluated Litmos and concluded it earns best-in-class honors for Mobile Capabilities and Platform Capabilities.

Mobile Capabilities Award
Platform Capabilities Award

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Synopsis of User Ratings and Reviews

Ease of Use: Users find Litmos easy to use, both for learners and administrators. It has a clean and modern interface that is simple to navigate.
Customization: The platform offers a wide range of features that can be customized to meet specific needs, such as branding and assignment management.
Customer Support: Users appreciate Litmos' customer support team's quick and efficient response. The Dojo learning tool and online help forums are cited as valuable resources for learning and troubleshooting.
Quick Setup: Many users highlight the rapid implementation process, allowing organizations to get started with training programs without extensive delays. This is particularly beneficial for companies needing to onboard employees quickly.
Training Efficiency: Litmos assists in the onboarding process for new employees, making it easier to conduct training programs and ensure compliance. Some users have seen a significant increase in course completion rates after switching to Litmos.
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Sophisticated Performance Management: Over 90% of reviewers that discussed performance management loved the features and said it was better than other solutions.
Useful for Work: Users who referenced the system’s usefulness found it helpful in over 70% of reviews.
Good Functionality: Over 70% of reviewers mentioning this topic were happy with the various features of the program.
User Recommendations: Users who discussed recommendations and the software said they would recommend it in over 70% of comments.
Excellent Recruiting Tools: Over 70% of reviewers who talked about the talent acquisition features felt they worked well.
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Reporting and Customization: Users would like custom reports to be sharable within the system without needing to export and share them manually.
Efficiency of Course Building: The process of building courses could be more efficient, particularly in terms of packaging content into classes and courses.
Font and Sizing Restrictions: The content authoring tool has some font and sizing restrictions.
Customer Support Issues: Some users feel that Litmos's support relies heavily on the user watching learning courses, which can be time-consuming and inefficient.
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Difficult to Learn: Users found the solution hard to adapt to with a steep learning curve in over 80% of reviews that discussed it.
Poor Administration Tools: Over 80% of reviewers who mentioned the management and administration features felt they were hard to use.
Mixed Reviews for Customer Service: Reviewers that discussed customer service had a nearly 50-50 ratio of good to bad experiences.
Mixed Reviews for Ease of Use: Users who talked about navigation and the UI were almost evenly split on whether or not they felt it worked well.
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SAP Litmos really stands out as a user-friendly, cloud-based LMS that suits businesses of all sizes and industries. We love how intuitive the interface is and how quick and easy it is to set up, making it perfect for organizations looking for a hassle-free training solution. The availability of off-the-shelf courses means you can get started with training right away without having to develop content from scratch.The platform’s AI features are a huge plus, offering targeted materials and actionable insights to boost learning efficiency. With a vast course library and the option to monetize training content, Litmos adds excellent value to the learning experience. Its streamlined course management, customizable assessments and branding options let you tailor the platform to fit your needs perfectly.However, there are a few areas where Litmos could improve. Expanding its compliance capabilities and enhancing collaboration features with native group chat and two-way messaging would be beneficial. Additionally, refining the course-building process and improving the content authoring tool could enhance the overall user experience.Despite these areas for growth, Litmos is a strong choice for a flexible and efficient LMS. Its user-friendly design, AI-powered features and extensive course library make it a valuable asset for onboarding, employee development and customer training initiatives. The platform's focus on customization and flexibility empowers you to create a tailored learning experience that aligns with your brand and objectives.

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SAP SuccessFactors Learning is an LMS and HR management solution. By far and away, the best-reviewed feature was professional development especially for its goal management and career plans. A 2019 PCMag review went as far as to call it the “Cadillac” of performance management. Reviewers were pleased with the features, found it useful to their career and would recommend the system to others. Last, reviewers were pleased with the recruiting tools and felt it aided them during talent acquisition. The useability and customer service for the product had very mixed reviews with an almost equal number of people reporting good or bad experiences. Reviewers who had used learning systems before and had smaller businesses had more positive things to say than new LMS users and large business employees. On the flip side, users felt it was particularly difficult to learn and said they ran into problems during the implementation process. While reviewers were pleased with the learning management overall, they didn’t like the administrator’s abilities, feeling it was lacking and not customizable enough. This may be a good fit for small and medium-sized businesses that are particularly interested in performance management. Do a thorough check of an organization’s requirements before choosing.

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