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EpicCare vs AL Advantage

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Our analysts compared EpicCare vs AL Advantage based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
EpicCare Software Tool
SelectHub Award Winner
AL Advantage Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

93 Detailed Analysis

User Sentiment

Great User Sentiment (1148 Reviews)

Analyst Rating

72 Detailed Analysis

User Sentiment

Great User Sentiment (162 Reviews)
EpicCare is an ambulatory solution which allows physicians to chronicle a patient’s healthcare over time. Health organizations all over the world use it to manage a handful of their daily operations, from appointment scheduling to billing and payment. It's got modules for just about every need. From clinical trials to a mobile application to analytics, it goes above and beyond portable medical records.

Healthcare facilities using it have noticed improvements in their physicians’ efficiency and productivity as well as an increase in overall revenue. In turn, practices are able to increase their daily traffic without compromising the quality of patient treatment. Clinicians especially will notice an increase in workflow efficiency.
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AL Advantage is an assisted living module that supports clinical and care quality. It is cloud based and provides a secure environment for both off-site and on-site deployment. It helps reduce errors and duplicate entries by facilitating data flow from resident data to reports, forms and key functions. It supports state-compliant and automated resident assessments, incident reports, face sheets, service plans and more. Its integrated processes enable billing, ensure compliance and improve communications. Its scheduling module supports resident bathing, laundry and medication, freeing up care providers to focus on residents.

Its customizable care labels ensure cost recovery. Organizations pay for active residents only. It tracks absentees and does not require upgrade costs and software maintenance. It eliminates inefficiencies by eliminating paper files and documents.
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Fewer Errors: In the past, medical information had to be documented, by hand, on paper. This form of documentation was prone to handwriting and legibility errors, which could eventually lead to a patient receiving improper treatment. Recording patient information electronically reduces the amount of human mistakes and assures unambiguous patient information.
  • More Accurate Treatment: With EpicCare EMR, physicians are able to access a patient’s entire medical history at their fingertips. With fewer documentation errors, more accurate diagnosis and treatment can be provided the first time around. Additionally, health analytics provided by the EMR can help recognize health patterns and recommend appropriate treatment.
  • Clinical Support: Epic provides screens, workflows, specialty applications, predictive analytics, and embedded decision support tools to support clinical practice. It also facilitates the recruitment of study participants for independent research and allows users to incorporate their findings into clinical care.
  • Patient Experience: Patients can use EpicCare EMR to schedule appointments, pre-register, communicate with their physicians and more. Patients and doctors are able to collaborate on custom/personalized treatment plans to help monitor and track their health.
  • Mobility: Both patients and physicians are able to access EpicCare EMR using their phone, tablet or even Apple watch. Patients can schedule appointments and receive notifications while physicians are able to monitor a patient’s treatment remotely
  • Security of Information: By storing medical information electronically rather than physically, you can rest assured that sensitive documents are secure. EpicCare EMR allows for multiple levels of access, making it so that only those who need a patient's information are allowed access. Health facilities no longer run the risk of losing medical documents due to misplacement, tampering, theft or destruction.
  • Care Management: Epic facilitates users to manage their health insurance operations. Claims can be processed and submitted automatically, and its utilization management tool helps users to make informed, financially responsible decisions with regards to a patient’s care. It provides a secure web portal for providers to interact with care information and tools to proactively identify high-risk patients, manage correspondence with members, vendors, and employers in one integrated database. It also provides customer relationship management and manages correspondence with members, vendors and employers in one integrated database.
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  • Improve Care Quality: Ramp up the quality of care with resident assessments and charting features and empower physicians to provide more accurate diagnoses. 
  • Engage Patients: Enable patients to participate in their care process by contacting physicians and looking up medical records directly. 
  • Accessibility: Access data from anywhere at any time with just an internet connection and a laptop. 
  • Increase Productivity: Automate diagnostic processes to help physicians attend to more patients daily. Leverage tools to take care of billing and reporting functions. 
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  • MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
  • Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
  • Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
  • Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
  • Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
  • Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
  • Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
  • Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
  • Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
  • Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
  • Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.
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  • Admissions Management: Leverage patient data and streamline correspondence through automation.
  • Custom Care Levels: Create customized data sheets of patient care to stay on top of residents’ care costs.
  • Charting: Track care needs of individual patients through resident charting. Edit or add new entries and search records by date, topic or keywords.
  • Community Snapshot: Provide essential pointers regarding key clinical care metrics, links to reports and detailed data to team members for efficient patient monitoring.
  • Status Reports: Obtain regular status reports of individual residents to stay updated on day-to-day activities.
  • Role-Based Access: Regulate access for community and regional management, system administrators and standard users.
  • Resident Assessments: Carry out periodic assessments to stay updated on residents’ needs. Organize care systematically and on time.
  • Staff Scheduling: Send employee schedules electronically. Edit old schedule templates and make necessary adjustments quickly.
  • Event/Activities Planning: Organize activities and events to allow patients to connect and collaborate with each other.
  • Resident Face Sheet: Prepare individual data profiles of residents based on all relevant data for caregivers, medical teams and support staff.
  • Resident Management: Take care of each and every need of residents from bathing schedules to food schedules.
    • Diet Tracking: Obtain detailed data reports regarding patients’ food preferences. Organize food items and update care professionals periodically.
    • Medication: Add and update medication, PRN lists, physician’s orders and emergency info in patient profiles.
    • Bathing: Get ready-made bathing schedules from patient profiles. Track bathing schedules of each patient.
    • Laundry: Keep track of days and shifts scheduled for laundry and provide checklists to individual patients.
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Product Ranking

#19

among all
Long Term Care Software

#27

among all
Long Term Care Software

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Analyst Rating Summary

93
72
100
100
92
45
82
0
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Customer RelationshipManagement (CRM)
Integrations and Extensibility
Resident Care
Long-term care Billing
Platform Capabilities
Customer RelationshipManagement (CRM)
Resident Care
Platform Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

EpicCare
AL Advantage
+ Add Product + Add Product
Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 100 92 82 93 84 100 45 0 93 72 0 25 50 75 100
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92%
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8%
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100%
93%
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7%
93%
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7%
67%
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33%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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47%
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53%
88%
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12%
88%
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12%

User Sentiment Summary

Great User Sentiment 1148 reviews
Great User Sentiment 162 reviews
85%
of users recommend this product

EpicCare has a 'great' User Satisfaction Rating of 85% when considering 1148 user reviews from 4 recognized software review sites.

86%
of users recommend this product

AL Advantage has a 'great' User Satisfaction Rating of 86% when considering 162 user reviews from 3 recognized software review sites.

4.4 (17)
n/a
4.2 (843)
4.1 (8)
4.4 (283)
4.32 (77)
n/a
4.3 (77)
4.3 (5)
n/a

Awards

SelectHub research analysts have evaluated EpicCare and concluded it earns best-in-class honors for Customer RelationshipManagement (CRM) and Integrations and Extensibility.

Customer RelationshipManagement (CRM) Award
Integrations and Extensibility Award

SelectHub research analysts have evaluated AL Advantage and concluded it earns best-in-class honors for Customer RelationshipManagement (CRM).

Customer RelationshipManagement (CRM) Award

Synopsis of User Ratings and Reviews

Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.
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Functionality: It provides all the necessary tools and features to run medical practices efficiently, according to 77% of users.
Ease of Use: According to 84% of users, the software has an intuitive user interface that helps one to navigate seamlessly.
Reporting: About 72% of users mentioned that the reporting feature is quick and efficient, simplifying report generation.
Training: Regarding this feature, approximately 82% of users said that the learning curve of the solution is flat and it is easy to get up and running in a few hours.
Support: According to 99% of users, customer support is very responsive and quick to fix issues.
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User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.
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Data visualization: The product features and icons are placed in a haphazard manner, which makes it difficult for the user to find some of the icons, according to 67% of users.
Sharing and Collaboration: According to 84% of users who reviewed this con, the application is incompatible with existing systems such as QuickMAR.
Performance: About 62% of users who mentioned speed and performance said that the solution becomes inaccessible in an event of internet failure.
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Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

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AL Advantage provides high rated features and functionalities such as reporting, charting and patient assessments. It has an intuitive user interface and responsive customer support. However, it does get stuck in case of internet failure causing considerable downtime. Finally, it is a good option for medical clinics that fall under its industry specialities.

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Screenshots

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