ECP vs Eldermark

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Our analysts compared ECP vs Eldermark based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

ECP is an electronic medication, health record and clinical charting software for extended care communities. It supports customizable assessments to plan care, reporting and compliance. It connects pharmacy modules to an interface, improving productivity, compliance and care. It helps with community vs. apartment assisted living, group homes, independent living and more. Its pharmacy interface updates medication details, asks questions, records vitals and documents follow-ups. It also gives access to review and audit history and output reports.

Its health records have pre-built resident assessment, document and chart activity, task lists, and access management for analysis and history. The pharmacy interface with assisted living facilities lets users classify refills, changes, new orders and discontinues. Further, it provides sales and marketing support to increase revenue and customers.
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Eldermark is a cloud-based tool that maintains health records and operational details for senior housing facilities. It manages clinical and health information exchange modules and connects physicians, vendors, patients, providers and hospitals to reduce costs, provide better care and make decisions. The firm partners with assisted and senior living facilities.

It includes an optimized CRM, digital marketing, health records, pharmacy integration, mobile charting, monitoring and condition intervention and monitoring, document storage, messaging, and more. Its bottom line modules include risk management, linking resident billing to clinical operations, payments, budgeting, general ledger and dashboards for operational and clinical performance.
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Product Assistance

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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Enhance Mobility: Access files, schedules, appointment catalogues and billing details at any time from anywhere.
  • Increase Focus on Patients: Improve patient satisfaction manifold by allocating adequate staff. With automated processes, staff have free time to focus on more pressing matters.
  • Streamline Workflows: Allow staff to use and learn the intuitive and user-friendly interface to make changes on their own.
  • Maximize ROI: Increase the practice’s revenue over time. Streamline workflows and mundane tasks to free up the staff’s time, allowing them to perform vital functions.
  • Reduce No-Shows: With automated workflows and adequate staff to take care of all needs of individual patients, face a considerable reduction of no-shows.
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  • Improve Patient Outcomes: Take the heavy lifting off staff’s shoulders and allow them to connect more with patients for better treatment outcomes. 
  • Enhance Communication: Leverage uniform communication systems to keep team members connected and informed about any medical developments.  
  • Increase Quality of Care: Provide on-time treatment and reports to ensure optimum care delivery.  
  • Boost Revenue Cycle: With the suite of tools, enhance patient experiences to pull in more and boost revenue streams. 
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  • eMAR: Seamlessly integrate with pharmacies to reduce medication errors and time spent reviewing orders.
  • Instant Notifications: Receive instant notifications on medication delays. Staff can record necessary vitals through automated safeguards to reduce errors.
  • Risk Mitigation: Reduce human error related to prescription administration and medication counts with eMAR.
  • Resident-Centric Leads: Equip caregivers to stay on top of leads in the vicinity. Collect and store information regarding a lead before engaging.
  • ECP: Access an intuitive user interface on Windows desktops, laptops, tablets and phones, as well as Android and iOS tablets and phones.
  • EHR Support: Quickly transition from assessment to care plan while using customizable care levels.
  • Assessment and Care Plan: Conduct assessments to readily customize care plans and daily task lists according to the patients' needs.
  • Audits: Customize filters to detect missed charting, refused care and charting details.
  • Care Plan Deviation: Enable caregivers to note care levels and minutes of care given to calculate the residents' fees.
  • Maintenance: Stay up to date with building maintenance, housekeeping tasks and general community duties. Maintenance staff can create order or repair requests quickly.
  • Reports: Utilize a myriad of state-specific, data-driven reports, resident assessments and a report editor to prepare company-specific reports. Convert existing paper forms into electronic processes using a custom report editor.
  • Billing: Automate the billing process by assigning expenses and creating invoices at the time of service. Keep track of all the billable items and add recurring charges automatically.
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  • Sales CRM: Train sales teams to focus and improve consistency in sales efforts. Amplify sales reach to get in touch with prospective clients.
  • Digital Marketing: Generate a consistent lead pipeline and reach targeted audiences in a cost-effective and measurable way.
  • Service Minder EHR: Achieve seamless exchange of information amongst departments. Achieve comprehensive reports on time.
  • Point of Care: Reduce time-consuming paperwork and confirm resident services on demand with one click.
  • Patient Monitoring: Stay updated with patient condition changes in real time.
  • Messaging: Enable residents to communicate with physicians and professional caregivers on an as-needed basis.
  • Risk Management: Detect, identify and curtail risks rapidly. Establish risk management practices to stay a step ahead of risks.
  • Billing: Save time with an automated billing system that tracks and links the POS-approved items directly in the invoice.
  • Financials: Manage cash flow and streamline payroll. Stay on top of all incoming and outgoing payments.
  • Dashboards: Catch visual representations of performance metrics in real time.
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Product Ranking

#3

among all
Long Term Care Software

#29

among all
Long Term Care Software

Find out who the leaders are

Analyst Rating Summary

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74
81
100
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91
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Resident Care
Customer RelationshipManagement (CRM)
Mobile Capabilities
Resident Care

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

ECP
Eldermark
+ Add Product + Add Product
Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 81 41 64 96 63 100 43 91 91 75 0 25 50 75 100
83%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

27%
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37%
81%
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User Sentiment Summary

Excellent User Sentiment 36 reviews
Great User Sentiment 21 reviews
95%
of users recommend this product

ECP has a 'excellent' User Satisfaction Rating of 95% when considering 36 user reviews from 2 recognized software review sites.

88%
of users recommend this product

Eldermark has a 'great' User Satisfaction Rating of 88% when considering 21 user reviews from 1 recognized software review sites.

4.9 (9)
n/a
n/a
4.4 (21)
4.7 (27)
n/a

Awards

ECP stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated Eldermark and concluded it earns best-in-class honors for Customer RelationshipManagement (CRM).

Customer RelationshipManagement (CRM) Award

Synopsis of User Ratings and Reviews

Customer Support: About 87.5% of users reported that ECP representatives provided adequate support. Furthermore, accessing support options is easy and customer care agents reply quickly.
Ease of Use: Users noted that the interface is user-friendly and easy to navigate. As noted by about 97% users, no additional coding knowledge is required to use the application.
Deployment and Implementation: About 80% of users report that the vendor provides additional support to customers and streamline the installation process.
Reporting: As noted by 80% of the users, the platform’s interactive reporting helps them to keep track of medicine inventory.
Web/Mobile Accessibility: About 88% of users report that it is easy to access remotely.
Value for Money: Of the users who discuss ease of use, about 98% noted that the application implements their current workflow seamlessly, streamlines day-to-day activities and tracks medical inventories for availability of medicines.
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Streamlined Resident Care: Eldermark offers tools to manage resident care plans, assessments, and service tracking, promoting efficient care delivery and regulatory compliance.
Enhanced Financial Management: The software facilitates billing, accounts receivable, and financial reporting, improving financial transparency and operational efficiency for long-term care facilities.
Improved Communication and Collaboration: Eldermark's communication features enable staff to share resident information securely, fostering collaboration and care coordination.
Data-Driven Insights: The platform provides reporting and analytics tools, empowering facilities to gain insights into resident care, staffing, and financial performance for informed decision-making.
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Alert Functionality: About 60% of regular users mentioned the absence of alerts when their customer posts questions. They felt that an alert feature should be introduced to streamline the process for them to revert to the end users.
Care plans: About 99% of reviewers have pointed out the difficulty in understanding the solution’s care plans.
Speed and Performance: While 87% users praised the data visualization and ease of use, 80% of them noticed that the application crashes from time to time. Users felt that the software mostly hangs when there is a network failure.
Training: Regarding training services, 58% of users gave positive feedback. However, the other 41% of reviewers faced challenges while using some of the features.
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Usability Challenges: Users report that Eldermark can be cumbersome and time-consuming to navigate, with a steep learning curve and complex workflows that hinder efficiency. The interface is often described as outdated and clunky, leading to frustration and decreased productivity for staff.
Technical Issues and Bugs: Frequent technical problems, such as system crashes, slow loading times, and data synchronization errors, disrupt operations and compromise data integrity. These issues can lead to billing inaccuracies, care delivery delays, and overall dissatisfaction with the system's reliability.
Limited Customization Options: Eldermark's rigidity in accommodating unique workflows and specific needs of individual facilities can be a significant drawback. The lack of flexibility in tailoring the system to match existing processes often necessitates adapting to the software's limitations rather than the other way around.
Inadequate Customer Support: Users frequently express dissatisfaction with the responsiveness and effectiveness of Eldermark's customer support. Long wait times, difficulty reaching knowledgeable representatives, and unresolved issues contribute to a sense of frustration and lack of confidence in the vendor's ability to provide timely assistance.
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ECP is a web-based solution that streamlines day-today-tasks of caregivers. Most users felt that the system offers all the tools and features they require to run their practices smoothly. In addition, the app is easy to use and users found it straightforward to navigate through the different services and options. Users have also pointed out that it offers remote connectivity which has helped them to provide their services while not present at the office. However, some users felt that the care plans option was not satisfactory as the learning curve was steep. Also, the system froze in the event of an internet outage that caused the users downtime.

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Eldermark, a comprehensive software solution designed to streamline operations in long-term care facilities, has attracted a range of feedback from users over the past year. While opinions on its effectiveness vary, several recurring themes emerge from the reviews, shedding light on the software's strengths, weaknesses, and ideal user base. Users frequently praise Eldermark for its robust features and comprehensive functionality, encompassing resident care, billing, and administrative tasks. The software's ability to centralize information and automate processes is seen as a significant advantage, saving time and reducing the risk of errors. Additionally, Eldermark's reporting capabilities are highly valued, providing insights into key performance indicators and facilitating data-driven decision-making. However, some users find the software's interface to be complex and challenging to navigate, particularly for those with limited technical expertise. The learning curve associated with Eldermark is often cited as a drawback, requiring substantial training and support to ensure effective implementation. Eldermark distinguishes itself from competitors through its emphasis on compliance and regulatory adherence. The software incorporates features that assist facilities in meeting industry standards and maintaining accurate records. This focus on compliance is particularly important for long-term care providers, as they operate in a highly regulated environment. Furthermore, Eldermark's integration capabilities enable seamless connectivity with other healthcare systems, promoting interoperability and data exchange. Considering its comprehensive features, compliance focus, and integration capabilities, Eldermark appears well-suited for larger long-term care facilities with dedicated IT resources and a need for robust reporting and analytics. Smaller facilities or those with limited technical expertise may find the software's complexity and learning curve to be significant challenges. Ultimately, the decision to implement Eldermark should be based on a thorough assessment of an organization's specific needs, resources, and technological capabilities.

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