Home > Long Term Care Software > MatrixCare > MatrixCare vs AL Advantage

MatrixCare vs AL Advantage

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Our analysts compared MatrixCare vs AL Advantage based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
MatrixCare Software Tool
SelectHub Award Winner
AL Advantage Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

93 Detailed Analysis

User Sentiment

Great User Sentiment (333 Reviews)

Analyst Rating

72 Detailed Analysis

User Sentiment

Great User Sentiment (162 Reviews)

MatrixCare is a full-spectrum EHR solution that helps practices coordinate post-acute care services for patients and streamline operations with workflows, mobile apps and interoperability.

It offers online workflows and thresholds for consistent and accurate patient-centered delivery and caregiver management. Users can boost care delivery and patient engagement with remote patient monitoring and communication and point of care tools.

Its Inavolan integration improves revenue cycles with auto-verified eligibility, automated claims corrections and alerts for at-risk Medicare receivables. Users can access workflows, manage medications and send and receive important documents through its mobile apps.

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AL Advantage is an assisted living module that supports clinical and care quality. It is cloud based and provides a secure environment for both off-site and on-site deployment. It helps reduce errors and duplicate entries by facilitating data flow from resident data to reports, forms and key functions. It supports state-compliant and automated resident assessments, incident reports, face sheets, service plans and more. Its integrated processes enable billing, ensure compliance and improve communications. Its scheduling module supports resident bathing, laundry and medication, freeing up care providers to focus on residents.

Its customizable care labels ensure cost recovery. Organizations pay for active residents only. It tracks absentees and does not require upgrade costs and software maintenance. It eliminates inefficiencies by eliminating paper files and documents.
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Cloud
On-Premise
Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
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Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Easy Data Import and Document Sharing: Smooth out kinks in your patient transition process by importing patient records and medications through networks like CommonWell Health Alliance, Carequality and SureScripts. Use MyScrubber for a complete patient record, add documents or photos to records via mobile and share documents through a secure central location.
  • Enhanced Patient Engagement: Update patients and family members on key developments via direct messages or video chat. Use FHIR-enabled integration to provide after-hours triage and around-the-clock nursing support. Offer patients access to 24/7 telehealth and remote patient monitors to minimize adverse incidents.
  • Integrations-Focused System: Connect with healthCAREFIRST to complete your HCAHPS surveys, use Health Recovery Solutions for remote medical supervision, import records from CarePort and naviHealth and sync medications using Surescripts.
  • Automated Back Office Tools: Minimize manual processes in your agency with dedicated workflows and thresholds for documentation, customized pay rates and attendance.
  • Reduced Rejected Claims: Use algorithms to search patient information against public and private payor records to reduce claims marked as self-pay, charity, or bad debt. Receive advance alerts for Medicare receivables at risk, look up eligibility and use an automated process to correct complex and multi-step claims via Inovalon.
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  • Improve Care Quality: Ramp up the quality of care with resident assessments and charting features and empower physicians to provide more accurate diagnoses. 
  • Engage Patients: Enable patients to participate in their care process by contacting physicians and looking up medical records directly. 
  • Accessibility: Access data from anywhere at any time with just an internet connection and a laptop. 
  • Increase Productivity: Automate diagnostic processes to help physicians attend to more patients daily. Leverage tools to take care of billing and reporting functions. 
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  • Patient Intake: Use integrations to import patient records from EHR systems. Message and transmit sensitive documents securely using DirectTrust network and via providers like CommonWell Health Alliance and Carequality. Add to patient records by scanning documents and taking photos with the mobile app.
  • Point of Care Tools: Boost care delivery with the MyScrubber Clinical app that offers caregivers assessments, alerts and recommendations. Review new medications using the mobile app, monitor and document wound care and communicate with patients, caregivers and staff via direct messages or video chat.
  • EVV: Help clinicians accurately capture hours with GPS-monitored time cards for EVV and payroll verification. Auto-record, verify and report caregiver travel information to double-check EVV through mileage auto calculation.
  • Patient Engagement: Provide patients with 24/7 telehealth, remote patient monitoring and health assessments using the Health Recovery Solutions (HRS) integration. Keep families updated with direct messaging, document sharing, electronic document signing and video chat.
  • Analytics and Reporting: Use MyAnalytics to generate reports that analyze commonly monitored metrics. Improve decision-making with additional reporting capabilities. Identify at-risk patients and boost early interventions with resource and episode management analytics using the Medalogix integration.
  • Revenue Cycle Management: Configure accounts to set GL account numbers using a set of predetermined criteria for month-end general ledger. Auto-verify patients’ Medicaid and Commercial eligibility for services prior to claims submission and submit Medicare claims faster electronically via eClaims.
  • Compliance and Audits: Ensure compliance with accurate documentation using CMS and best practices. Use HEALTHCAREfirst to deploy and analyze your HHCAHPS survey with comprehensive reports from CAHPS experts. Get your agency reviewed by OASIS experts to pinpoint issues.
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  • Admissions Management: Leverage patient data and streamline correspondence through automation.
  • Custom Care Levels: Create customized data sheets of patient care to stay on top of residents’ care costs.
  • Charting: Track care needs of individual patients through resident charting. Edit or add new entries and search records by date, topic or keywords.
  • Community Snapshot: Provide essential pointers regarding key clinical care metrics, links to reports and detailed data to team members for efficient patient monitoring.
  • Status Reports: Obtain regular status reports of individual residents to stay updated on day-to-day activities.
  • Role-Based Access: Regulate access for community and regional management, system administrators and standard users.
  • Resident Assessments: Carry out periodic assessments to stay updated on residents’ needs. Organize care systematically and on time.
  • Staff Scheduling: Send employee schedules electronically. Edit old schedule templates and make necessary adjustments quickly.
  • Event/Activities Planning: Organize activities and events to allow patients to connect and collaborate with each other.
  • Resident Face Sheet: Prepare individual data profiles of residents based on all relevant data for caregivers, medical teams and support staff.
  • Resident Management: Take care of each and every need of residents from bathing schedules to food schedules.
    • Diet Tracking: Obtain detailed data reports regarding patients’ food preferences. Organize food items and update care professionals periodically.
    • Medication: Add and update medication, PRN lists, physician’s orders and emergency info in patient profiles.
    • Bathing: Get ready-made bathing schedules from patient profiles. Track bathing schedules of each patient.
    • Laundry: Keep track of days and shifts scheduled for laundry and provide checklists to individual patients.
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Product Ranking

#9

among all
Long Term Care Software

#27

among all
Long Term Care Software

Find out who the leaders are

Analyst Rating Summary

93
72
94
100
95
45
100
0
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Mobile Capabilities
Resident Care
Long-term care Billing
Customer RelationshipManagement (CRM)
Platform Capabilities
Customer RelationshipManagement (CRM)
Resident Care
Platform Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

MatrixCare
AL Advantage
+ Add Product + Add Product
Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 94 95 100 100 80 100 45 0 93 72 0 25 50 75 100
83%
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92%
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93%
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7%
67%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
0%
20%
47%
0%
53%
94%
0%
6%
88%
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12%

User Sentiment Summary

Great User Sentiment 333 reviews
Great User Sentiment 162 reviews
83%
of users recommend this product

MatrixCare has a 'great' User Satisfaction Rating of 83% when considering 333 user reviews from 3 recognized software review sites.

86%
of users recommend this product

AL Advantage has a 'great' User Satisfaction Rating of 86% when considering 162 user reviews from 3 recognized software review sites.

3.8 (52)
4.1 (8)
n/a
4.32 (77)
4.2 (267)
4.3 (77)
4.7 (14)
n/a

Awards

SelectHub research analysts have evaluated MatrixCare and concluded it earns best-in-class honors for Mobile Capabilities and Resident Care.

Mobile Capabilities Award
Resident Care Award

SelectHub research analysts have evaluated AL Advantage and concluded it earns best-in-class honors for Customer RelationshipManagement (CRM).

Customer RelationshipManagement (CRM) Award

Synopsis of User Ratings and Reviews

Functionality: The system manages billing, administration and clinical processes while following the latest compliance regulations, reviewers noted.
Live Updates: Reviewers appreciated the application’s ability to update and sync data and changes from remote devices.
Customer Support: The solution is backed by prompt customer support that is knowledgeable and resolves high-priority requests within hours, said users who mentioned support.
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Functionality: It provides all the necessary tools and features to run medical practices efficiently, according to 77% of users.
Ease of Use: According to 84% of users, the software has an intuitive user interface that helps one to navigate seamlessly.
Reporting: About 72% of users mentioned that the reporting feature is quick and efficient, simplifying report generation.
Training: Regarding this feature, approximately 82% of users said that the learning curve of the solution is flat and it is easy to get up and running in a few hours.
Support: According to 99% of users, customer support is very responsive and quick to fix issues.
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Customizations: Reviewers noted that the product offers limited customizations for specific agency needs.
Upgrade Costs: The jump in upgrade fees when moving from one patient tier to another was a downside for users.
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Data visualization: The product features and icons are placed in a haphazard manner, which makes it difficult for the user to find some of the icons, according to 67% of users.
Sharing and Collaboration: According to 84% of users who reviewed this con, the application is incompatible with existing systems such as QuickMAR.
Performance: About 62% of users who mentioned speed and performance said that the solution becomes inaccessible in an event of internet failure.
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MatrixCare is an all-in-one home health software solution that offers features for patient intake, point-of-care documentation, care coordination, and revenue cycle management using centralized data, workflows and integrations. Users can enhance patient engagement and speed up interventions with direct messaging, symptom updates, 24/7 telehealth and remote patient monitoring.It offers EVV via GPS, point of care tools with an immediate sync for updates and patient records via mobile applications. Another perk we love is its integration with Inovalon, which minimizes claims rejections by searching patient information against payor records and automates claims corrections. Our analysts scored the solution highly for point of care management, PDGM, reporting and dashboards, and security capabilities.Users appreciate its strong functionality, live updates and customer support, but think the limited customization options and upgrade costs are significant downsides. Overall, MatrixCare is a great option if you’re a home health agency looking for a solution that offers the full package and has the budget for upgrade fees if you’re scaling operations.

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AL Advantage provides high rated features and functionalities such as reporting, charting and patient assessments. It has an intuitive user interface and responsive customer support. However, it does get stuck in case of internet failure causing considerable downtime. Finally, it is a good option for medical clinics that fall under its industry specialities.

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Screenshots

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