Netsmart vs AL Advantage

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Our analysts compared Netsmart vs AL Advantage based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Netsmart provides healthcare-centered technology to doctors, nurses, technicians, caseworkers and administrators. It helps clinicians and therapists track patient health records and manage caseloads for patients using public health services. Because it’s cloud-based, it’s got low system requirements, which keep it agile. It also has an Android and Windows implementation for field users specializing in behavioral health.

The company offers a single, “Integrated Care” model, meaning all of its mental and behavioral health offerings are grouped up into a single tech suite, which can funnel a patient from entry to recovery.
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AL Advantage is an assisted living module that supports clinical and care quality. It is cloud based and provides a secure environment for both off-site and on-site deployment. It helps reduce errors and duplicate entries by facilitating data flow from resident data to reports, forms and key functions. It supports state-compliant and automated resident assessments, incident reports, face sheets, service plans and more. Its integrated processes enable billing, ensure compliance and improve communications. Its scheduling module supports resident bathing, laundry and medication, freeing up care providers to focus on residents.

Its customizable care labels ensure cost recovery. Organizations pay for active residents only. It tracks absentees and does not require upgrade costs and software maintenance. It eliminates inefficiencies by eliminating paper files and documents.
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$500 Monthly
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$7 Quote-based
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Small 
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Large 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improve Patient Outcomes: With more accurate diagnosis and up-to-date patient records comes better patient outcomes. Meaning you can not only better treat patients but keep them returning time after time for new treatments or follow-ups. 
  • Grow Your Practice: A suite of administration features like billing, scheduling and practice administrative tools provide efficient ways to code medical diagnoses for billing and room physicians with the right patients and tools. You can keep patients coming through your practice doors by scheduling follow ups and providing superior quality of care. 
  • Code Diagnoses Easily: Administrators can easily (and often automatically) code diagnosis for billing cycles, and check for coverage under several healthcare institutions, such as Medicare and Medicaid. 
  • Better Record Keeping: Netsmart’s suite of EHR and EMR products turn patient records and healthcare data into portable, actionable documents. Physicians can assess patients quicker, and keep more up-to-date records. 
  • Full Services Suite: Modular or bundled together, you’ll have access to a suite of professional services like IT management, consulting, training, hosting and revenue management. 
  • Process Claims Quickly: The software’s billing and processing features enable you read codes, process Medicare and Medicaid bills and more. 
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  • Improve Care Quality: Ramp up the quality of care with resident assessments and charting features and empower physicians to provide more accurate diagnoses. 
  • Engage Patients: Enable patients to participate in their care process by contacting physicians and looking up medical records directly. 
  • Accessibility: Access data from anywhere at any time with just an internet connection and a laptop. 
  • Increase Productivity: Automate diagnostic processes to help physicians attend to more patients daily. Leverage tools to take care of billing and reporting functions. 
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  • Behavioral Health Tools: As populations become more aware of their mental and behavioral health needs, Netsmart’s fully-featured set of behavioral health products can supplement a variety of fractured systems. They come with standard features like notes, charting and coding, as well as advanced features like psychiatric care and case coordination. 
  • Psychiatric Notes: The product comes with preformatted psychiatric and behavioral health notes to better treat their clients. 
  • Case Coordination: Netsmart is built to assist behavioral health specialists — especially caseworkers. It’s got tools for tracking clients, managing budgets and storing important clinical documentation. 
  • Claims Processing: You can easily process Medicare and Medicaid bills and more. 
  • Outcome Tracking: With Netsmart, you can track key outcomes as they relate to patient health, scheduling and billing. This gives you a high-level overview of your practice. 
  • Easily Shareable Data: You can easily transfer customer data from medical charts to behavioral health software and beyond. 
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  • Admissions Management: Leverage patient data and streamline correspondence through automation.
  • Custom Care Levels: Create customized data sheets of patient care to stay on top of residents’ care costs.
  • Charting: Track care needs of individual patients through resident charting. Edit or add new entries and search records by date, topic or keywords.
  • Community Snapshot: Provide essential pointers regarding key clinical care metrics, links to reports and detailed data to team members for efficient patient monitoring.
  • Status Reports: Obtain regular status reports of individual residents to stay updated on day-to-day activities.
  • Role-Based Access: Regulate access for community and regional management, system administrators and standard users.
  • Resident Assessments: Carry out periodic assessments to stay updated on residents’ needs. Organize care systematically and on time.
  • Staff Scheduling: Send employee schedules electronically. Edit old schedule templates and make necessary adjustments quickly.
  • Event/Activities Planning: Organize activities and events to allow patients to connect and collaborate with each other.
  • Resident Face Sheet: Prepare individual data profiles of residents based on all relevant data for caregivers, medical teams and support staff.
  • Resident Management: Take care of each and every need of residents from bathing schedules to food schedules.
    • Diet Tracking: Obtain detailed data reports regarding patients’ food preferences. Organize food items and update care professionals periodically.
    • Medication: Add and update medication, PRN lists, physician’s orders and emergency info in patient profiles.
    • Bathing: Get ready-made bathing schedules from patient profiles. Track bathing schedules of each patient.
    • Laundry: Keep track of days and shifts scheduled for laundry and provide checklists to individual patients.
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Product Ranking

#7

among all
Long Term Care Software

#27

among all
Long Term Care Software

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Analyst Rating Summary

94
72
100
100
100
45
91
0
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Customer RelationshipManagement (CRM)
Long-term care Billing
Scheduling
Platform Capabilities
Resident Care
Customer RelationshipManagement (CRM)
Resident Care
Platform Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Netsmart
AL Advantage
+ Add Product + Add Product
Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 100 100 91 96 100 100 45 0 93 72 0 25 50 75 100
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93%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
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20%
47%
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53%
94%
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6%
88%
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12%

User Sentiment Summary

Good User Sentiment 65 reviews
Great User Sentiment 162 reviews
73%
of users recommend this product

Netsmart has a 'good' User Satisfaction Rating of 73% when considering 65 user reviews from 2 recognized software review sites.

86%
of users recommend this product

AL Advantage has a 'great' User Satisfaction Rating of 86% when considering 162 user reviews from 3 recognized software review sites.

3.4 (50)
4.1 (8)
n/a
4.32 (77)
4.4 (15)
4.3 (77)

Awards

SelectHub research analysts have evaluated Netsmart and concluded it deserves the award for the Best Overall Long Term Care Software available today and earns best-in-class honors for Customer RelationshipManagement (CRM), Long-term care Billing, Scheduling and Platform Capabilities.

Analysts' Pick Award
Customer RelationshipManagement (CRM) Award
Long-term care Billing Award
Scheduling Award
Platform Capabilities Award

SelectHub research analysts have evaluated AL Advantage and concluded it earns best-in-class honors for Customer RelationshipManagement (CRM).

Customer RelationshipManagement (CRM) Award

Synopsis of User Ratings and Reviews

Improved Efficiency and Productivity: Netsmart's EHR streamlines workflows, automates tasks, and reduces paperwork, allowing healthcare providers to focus more on patient care and less on administrative duties. The system's user-friendly interface and intuitive design contribute to a smoother user experience, further enhancing efficiency.
Enhanced Patient Care and Safety: Netsmart's EHR promotes better patient care by providing healthcare professionals with easy access to comprehensive patient information, including medical history, medications, allergies, and lab results. This readily available data supports informed decision-making, reduces the risk of errors, and ultimately leads to improved patient outcomes.
Data-Driven Insights and Reporting: Netsmart's EHR offers robust reporting and analytics capabilities, enabling healthcare organizations to gain valuable insights into their operations, identify trends, and make data-driven decisions to improve care quality and efficiency. The system's reporting tools help track key performance indicators, monitor patient progress, and measure the effectiveness of treatment plans.
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Functionality: It provides all the necessary tools and features to run medical practices efficiently, according to 77% of users.
Ease of Use: According to 84% of users, the software has an intuitive user interface that helps one to navigate seamlessly.
Reporting: About 72% of users mentioned that the reporting feature is quick and efficient, simplifying report generation.
Training: Regarding this feature, approximately 82% of users said that the learning curve of the solution is flat and it is easy to get up and running in a few hours.
Support: According to 99% of users, customer support is very responsive and quick to fix issues.
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Usability Issues: Some users find the system's interface to be cumbersome and counterintuitive, leading to a steep learning curve and decreased efficiency.
Technical Problems: Users have reported experiencing frequent glitches, errors, and system crashes, which can disrupt workflows and compromise patient care.
Customer Support: Getting timely and effective assistance from Netsmart's customer support can be challenging, leaving users frustrated and without solutions when they encounter issues.
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Data visualization: The product features and icons are placed in a haphazard manner, which makes it difficult for the user to find some of the icons, according to 67% of users.
Sharing and Collaboration: According to 84% of users who reviewed this con, the application is incompatible with existing systems such as QuickMAR.
Performance: About 62% of users who mentioned speed and performance said that the solution becomes inaccessible in an event of internet failure.
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Netsmart's software suite has sparked a range of opinions among users in the healthcare industry. While some appreciate its comprehensive features and ability to streamline complex workflows, others find its interface cumbersome and point to occasional technical glitches. A notable strength lies in its robust data analytics capabilities, empowering healthcare providers to gain valuable insights into patient populations and treatment outcomes. However, the learning curve associated with mastering the software's intricacies can be steep, particularly for those transitioning from other electronic health record (EHR) systems. Netsmart distinguishes itself by catering specifically to the behavioral health sector, offering specialized tools for managing mental health records, substance abuse treatment, and intellectual and developmental disabilities services. This focus on a niche market allows for a more tailored approach compared to broader EHR solutions. Ultimately, Netsmart appears best suited for larger behavioral health organizations with the resources to invest in training and implementation. Its extensive features and data-driven approach can significantly benefit such organizations, but smaller practices may find it overwhelming or cost-prohibitive.

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AL Advantage provides high rated features and functionalities such as reporting, charting and patient assessments. It has an intuitive user interface and responsive customer support. However, it does get stuck in case of internet failure causing considerable downtime. Finally, it is a good option for medical clinics that fall under its industry specialities.

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