Netsmart vs StoriiCare

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Our analysts compared Netsmart vs StoriiCare based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Netsmart provides healthcare-centered technology to doctors, nurses, technicians, caseworkers and administrators. It helps clinicians and therapists track patient health records and manage caseloads for patients using public health services. Because it’s cloud-based, it’s got low system requirements, which keep it agile. It also has an Android and Windows implementation for field users specializing in behavioral health.

The company offers a single, “Integrated Care” model, meaning all of its mental and behavioral health offerings are grouped up into a single tech suite, which can funnel a patient from entry to recovery.
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A care management platform, StoriiCare helps clinics and elderly homes digitize workflows to provide better oversight to management. It centralizes all key information about service providers that reduces errors considerably and saves valuable time otherwise spent on paperwork. Not only care givers but immediate family and friends of patients can monitor treatment and care plans.

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$500 Monthly
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$350 Monthly
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Mobile

Product Assistance

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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Improve Patient Outcomes: With more accurate diagnosis and up-to-date patient records comes better patient outcomes. Meaning you can not only better treat patients but keep them returning time after time for new treatments or follow-ups. 
  • Grow Your Practice: A suite of administration features like billing, scheduling and practice administrative tools provide efficient ways to code medical diagnoses for billing and room physicians with the right patients and tools. You can keep patients coming through your practice doors by scheduling follow ups and providing superior quality of care. 
  • Code Diagnoses Easily: Administrators can easily (and often automatically) code diagnosis for billing cycles, and check for coverage under several healthcare institutions, such as Medicare and Medicaid. 
  • Better Record Keeping: Netsmart’s suite of EHR and EMR products turn patient records and healthcare data into portable, actionable documents. Physicians can assess patients quicker, and keep more up-to-date records. 
  • Full Services Suite: Modular or bundled together, you’ll have access to a suite of professional services like IT management, consulting, training, hosting and revenue management. 
  • Process Claims Quickly: The software’s billing and processing features enable you read codes, process Medicare and Medicaid bills and more. 
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  • Store Information Securely: Create digital profiles for individual patients and store reports and medical prescriptions to keep them secure.  
  • Digitize Workflows: Bid adieu to paper-based processes and save time with automated workflows. Edit, save and send digital files from department to department quickly.  
  • Increase Productivity: Save precious time for staff with digitized workflows. Allocate them to revenue-driven operations to increase the bottom line.  
  • Transfer Data Seamlessly: Export data quickly in the event of emergencies to enable hospital staff to process patient admissions efficiently.  
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  • Behavioral Health Tools: As populations become more aware of their mental and behavioral health needs, Netsmart’s fully-featured set of behavioral health products can supplement a variety of fractured systems. They come with standard features like notes, charting and coding, as well as advanced features like psychiatric care and case coordination. 
  • Psychiatric Notes: The product comes with preformatted psychiatric and behavioral health notes to better treat their clients. 
  • Case Coordination: Netsmart is built to assist behavioral health specialists — especially caseworkers. It’s got tools for tracking clients, managing budgets and storing important clinical documentation. 
  • Claims Processing: You can easily process Medicare and Medicaid bills and more. 
  • Outcome Tracking: With Netsmart, you can track key outcomes as they relate to patient health, scheduling and billing. This gives you a high-level overview of your practice. 
  • Easily Shareable Data: You can easily transfer customer data from medical charts to behavioral health software and beyond. 
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  • Activity Dashboard: Monitor patient vitals, heart rate and medical readings on an interactive dashboard to make quick care decisions.  
  • Appointment Management: Enable patients to book, cancel and reschedule appointments online. Help them save valuable time by skipping queues.  
  • Charting: Assist doctors to provide sound diagnoses and quick consultations with patient files consisting of key clinical and medical data.  
  • Care Plan Management: Create and modify care delivery to patients’ individual needs. Enable patients to participate in their care and make necessary decisions.  
  • Document Management: Collect, edit and save clinical and financial files according to departments and categories for smooth retrieval.  
  • Analytics: Obtain monthly analytics reports to track key data points for improving care delivery. Share analytical reports with administrative staff to make informed decisions.  
  • Clinical Care: Provide care services according to patients’ needs. Further, make appropriate changes to care delivery if needed. 
  • Incident Management: Prepare and place emergency protocols that will keep data and essentials safe and backed up in the event of a calamity.  
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Product Ranking

#7

among all
Long Term Care Software

#34

among all
Long Term Care Software

Find out who the leaders are

Analyst Rating Summary

94
76
100
91
100
34
91
91
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Customer RelationshipManagement (CRM)
Long-term care Billing
Scheduling
Platform Capabilities
Resident Care
Scheduling
Customer RelationshipManagement (CRM)
Mobile Capabilities
Resident Care

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Netsmart
StoriiCare
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Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 100 100 91 96 100 91 34 91 89 94 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
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User Sentiment Summary

Good User Sentiment 65 reviews
Excellent User Sentiment 46 reviews
73%
of users recommend this product

Netsmart has a 'good' User Satisfaction Rating of 73% when considering 65 user reviews from 2 recognized software review sites.

94%
of users recommend this product

StoriiCare has a 'excellent' User Satisfaction Rating of 94% when considering 46 user reviews from 2 recognized software review sites.

3.4 (50)
n/a
n/a
4.65 (23)
4.4 (15)
4.7 (23)

Awards

SelectHub research analysts have evaluated Netsmart and concluded it deserves the award for the Best Overall Long Term Care Software available today and earns best-in-class honors for Customer RelationshipManagement (CRM), Long-term care Billing, Scheduling and Platform Capabilities.

Analysts' Pick Award
Customer RelationshipManagement (CRM) Award
Long-term care Billing Award
Scheduling Award
Platform Capabilities Award

StoriiCare stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Improved Efficiency and Productivity: Netsmart's EHR streamlines workflows, automates tasks, and reduces paperwork, allowing healthcare providers to focus more on patient care and less on administrative duties. The system's user-friendly interface and intuitive design contribute to a smoother user experience, further enhancing efficiency.
Enhanced Patient Care and Safety: Netsmart's EHR promotes better patient care by providing healthcare professionals with easy access to comprehensive patient information, including medical history, medications, allergies, and lab results. This readily available data supports informed decision-making, reduces the risk of errors, and ultimately leads to improved patient outcomes.
Data-Driven Insights and Reporting: Netsmart's EHR offers robust reporting and analytics capabilities, enabling healthcare organizations to gain valuable insights into their operations, identify trends, and make data-driven decisions to improve care quality and efficiency. The system's reporting tools help track key performance indicators, monitor patient progress, and measure the effectiveness of treatment plans.
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Improves Quality of Life: StoriiCare helps care staff gain a deeper understanding of residents, leading to more meaningful interactions and personalized care, which ultimately enhances residents' quality of life.
Reduces Staff Workload: The platform streamlines administrative tasks, such as care planning and documentation, freeing up staff time to focus on direct resident care and engagement.
Increases Family Engagement: StoriiCare facilitates communication and connection between families and their loved ones in care, fostering a sense of involvement and reassurance.
Promotes Person-Centered Care: By capturing residents' life stories, preferences, and needs, StoriiCare empowers care teams to deliver individualized care that respects each resident's unique identity and values.
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Usability Issues: Some users find the system's interface to be cumbersome and counterintuitive, leading to a steep learning curve and decreased efficiency.
Technical Problems: Users have reported experiencing frequent glitches, errors, and system crashes, which can disrupt workflows and compromise patient care.
Customer Support: Getting timely and effective assistance from Netsmart's customer support can be challenging, leaving users frustrated and without solutions when they encounter issues.
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Limited Customization: StoriiCare's pre-built activity templates may not always align with the specific needs and preferences of residents in Long Term Care facilities, potentially limiting engagement and therapeutic benefits.
Technological Challenges: Older adults with cognitive or physical impairments may struggle to use StoriiCare independently, requiring staff assistance and potentially hindering the goal of resident empowerment.
Privacy Concerns: Sharing resident information on a digital platform raises privacy concerns, requiring careful consideration of data security measures and resident consent protocols.
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Netsmart's software suite has sparked a range of opinions among users in the healthcare industry. While some appreciate its comprehensive features and ability to streamline complex workflows, others find its interface cumbersome and point to occasional technical glitches. A notable strength lies in its robust data analytics capabilities, empowering healthcare providers to gain valuable insights into patient populations and treatment outcomes. However, the learning curve associated with mastering the software's intricacies can be steep, particularly for those transitioning from other electronic health record (EHR) systems. Netsmart distinguishes itself by catering specifically to the behavioral health sector, offering specialized tools for managing mental health records, substance abuse treatment, and intellectual and developmental disabilities services. This focus on a niche market allows for a more tailored approach compared to broader EHR solutions. Ultimately, Netsmart appears best suited for larger behavioral health organizations with the resources to invest in training and implementation. Its extensive features and data-driven approach can significantly benefit such organizations, but smaller practices may find it overwhelming or cost-prohibitive.

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StoriiCare has carved out a niche for itself in the long-term care software market, offering a unique blend of features that cater specifically to the needs of memory care facilities and those caring for individuals with dementia. Users consistently highlight the platform's person-centered approach as a key strength, praising its ability to go beyond basic care management by fostering meaningful engagement and connection. The life story feature, for instance, allows caregivers to document residents' personal histories, preferences, and interests, creating a rich tapestry of information that can be used to personalize care plans and activities. This focus on individual well-being sets StoriiCare apart from more generic care management systems, which often prioritize administrative tasks over resident engagement. While StoriiCare excels in fostering connection and engagement, some users note that its administrative features, such as billing and payroll, may not be as robust as those found in more comprehensive long-term care software solutions. Additionally, the platform's mobile app functionality has received mixed reviews, with some users finding it less intuitive than the web-based interface. Despite these limitations, StoriiCare's strengths in person-centered care make it an ideal choice for memory care facilities and those providing care for individuals with dementia. Its ability to facilitate meaningful interactions and preserve personal histories can significantly enhance the quality of life for residents and their families, making it a valuable tool for promoting well-being in long-term care settings.

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