HootSuite vs Marketing Cloud Account Engagement

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Our analysts compared HootSuite vs Marketing Cloud Account Engagement based on data from our 400+ point analysis of Marketing Automation Software, user reviews and our own crowdsourced data from our free software selection platform.

HootSuite Software Tool

Product Basics

Hootsuite, a social media management platform, empowers users to oversee multiple social media accounts from a centralized hub. Its array of features encompasses scheduling posts, tracking analytics, and fostering follower engagement. Catering primarily to businesses and organizations striving for effective social media management, Hootsuite offers user-friendly tools that simplify the complexities of social media marketing.

Notable advantages include its intuitive interface, comprehensive feature set, and cost-effective pricing structure. Plans commence at $29 per month, rendering it an attractive option for budget-conscious entities. Hootsuite's popularity is evidenced by its widespread adoption among diverse businesses and organizations, including industry giants like Coca-Cola and Nike.

While Hootsuite garners praise for its ease of use and affordability, it's essential to acknowledge that alternative social media management platforms exist, each presenting unique strengths and weaknesses. Discerning users often compare features, pricing models, and user experiences to determine the optimal solution aligned with their specific requirements.

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Marketing Cloud Account Engagement (formerly Pardot) aligns marketing and sales to meet KPI goals. A variety of tools help users measure and optimize efforts to produce better results. It offers powerful features like lead management, automated email marketing, analytics generated by AI to help augment the user experience, landing page generation, lead generation and more.

As part of the Salesforce ecosystem, it can seamlessly connect with other offerings to enhance data flow and more easily extend capabilities.
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$99 Monthly
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$1,250 Monthly
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Tailored to your specific needs
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Product Insights

  • User-Friendly: It’s easy to create immediate or scheduled posts using the point-and-click interface. Upload media files or choose from a built-in library. 
  • Time Savings: Publish a post to multiple networks at once rather than doing each individually. 
  • Effective Advertising: Automate ad solutions in one place as well as create and launch simple campaigns quickly. Teams can collaborate directly from Hootsuite Ads. 
  • Improved Social Reach: Securely share content to boost social reach with scalable advocacy solutions. The clean mobile-first environment also boosts employee management. 
  • Better Market Understanding: Gain improved insights from organic and paid social media content with social analytics. Customized dashboards help understand what drives conversions, leads and sales. Connect with Adobe Analytics and other BI tools as well. 
  • Real-Time Social Analytics: Stay up-to-date with information about competitors, measure risks and opportunities, and set alerts for unusual spikes in volume or brand sentiment. 
  • Accessibility: Easily manage and maintain a social media presence by refining content and handling the content schedule on the go, from any device. 
  • Integration: Seamlessly integrate with third-party tools like Salesforce, Zendesk, Canva, Adobe, Brandwatch, Panoramiq Multiview, Talkwalker and more for effective brand management. 
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  • Generate Leads: Ensure pipelines which are fully stocked with leads using automation, smart forms, landing pages and more. 
  • Customizable Dashboards: Access a bird’s-eye view of the marketing workflow and reports with custom views and shareable insights. 
  • Enable Re-Engagement: Re-engage dormant leads by sending automated emails based on triggers such as time, interactions and other custom parameters. 
  • Improve Analysis: Associate webinars and live events with revenue and analyze customer interactions across channels. Leverage Google AdWords to track prospects for paid search. 
  • Streamline Lead Management: Find the right leads and deliver targeted messaging for seamless digital marketing. 
  • Align Sales and Marketing: Unify the efforts of marketing and sales teams using engaging campaigns, CRM integration and real-time alerts. 
  • ROI Reporting: Track, evaluate and measure campaign performance to tweak variables on the fly and meet KPIs. 
  • Lifecycle Reporting: Analyze a sales funnel, identify stuck opportunities and adapt marketing efforts according to requirements. 
  • Improve Marketing Performance: Discover insights quickly with campaign health metrics and then make adjustments in real time. 
  • Visualize Campaigns: Visual tools make it easy to see where intervention might be needed or how customers travel through the sales funnel. 
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  • Content Creation: Create, curate, review and publish content seamlessly from a single dashboard. Efficiently develop media-rich content and streamline post scheduling with Auto Scheduler for a strong social media presence. 
  • Audience Engagement: Monitor trends and post performances across profiles and manage customer messages from different networks in a single stream with Hootsuite’s Inbox. Efficient chatbots respond to straightforward audience inquiries quickly. 
  • Advertise: Leverage tools to create and manage ad campaigns with ease. 
    •  Boost organic Facebook content with the Hootsuite Composer. 
    •  Promote organic posts as Sponsored Content ads to target audiences on LinkedIn. 
    •  Oversee campaigns, review results, collaborate and launch creative campaigns with Hootsuite Ads. 
  • Monitoring: Understand key topics, track post performances and brand mentions, and monitor competitor activities from a single dashboard. Hootsuite Insights provides an instant overview of online conversations in real time. 
  • Analysis: Customizable reports enable setting and monitoring performance benchmarks. Calculate the real return on social media investment using Hootsuite Impact. 
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  • Campaign Visualizer: Tracks marketing and sales efforts as customers move through the sales funnel and provides a high-level overview of a campaign. 
  • Dynamic Content: Improve lead generation and customer experiences with dynamic and useful content specifically tailored to a target audience’s needs, wants and interests. 
  • Landing Page Builder: Standard, easy-to-use and customizable templates enable better customer service and increase lead counts. 
  • Smart Forms: Collect information at every interaction and enrich data pools with a simple drag-and-drop form builder. 
  • Organic and Paid Search Tools: Integrate with Google AdWords to determine ROI and then analyze keywords to improve performance. 
  • Social Posting: Track prospects and leads in social platforms. Schedule posts at optimal times for the greatest impact. 
  • Email Builder: The email builder is simple to use, yet powerful, and can be attached to any number of automated tools and tracking measures. 
  • Einstein: Gain insights on campaigns to optimize marketing assets and find new audiences using machine learning. 
  • Email Reporting: Track metrics like clicks, opens and more. Provides SPAM analysis and preview services to extend email reporting. 
  • Auto Segmentation: Deliver a personalized experience with dynamic content by leveraging automatic contact segmentation. 
  • Activity Tracking: Track prospect activities and maintain an activity history from a CRM, Gmail or smartphones. 
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Product Ranking

#27

among all
Marketing Automation Software

#3

among all
Marketing Automation Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Marketing Cloud Account Engagement
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AI-Based Capabilities Campaign Management Compliance And Data Security Dashboard And Reporting Email Campaign Management Lead Generation Lead Management Lead Nurturing Mobile Capabilities Platform Capabilities Social Media Campaign Management Text Campaign Management 100 85 100 92 94 90 100 67 40 72 50 50 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 6045 reviews
Good User Sentiment 3522 reviews
83%
of users recommend this product

HootSuite has a 'great' User Satisfaction Rating of 83% when considering 6045 user reviews from 4 recognized software review sites.

79%
of users recommend this product

Marketing Cloud Account Engagement has a 'good' User Satisfaction Rating of 79% when considering 3522 user reviews from 5 recognized software review sites.

4.1 (2919)
3.9 (1740)
n/a
4.12 (587)
4.3 (2516)
4.1 (532)
4.3 (81)
4.0 (26)
3.9 (529)
3.8 (637)

Awards

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SelectHub research analysts have evaluated Marketing Cloud Account Engagement and concluded it earns best-in-class honors for AI-Based Capabilities, Compliance and Data Security and Lead Management.

AI-Based Capabilities Award
Compliance and Data Security Award
Lead Management Award

Synopsis of User Ratings and Reviews

Planning: All users who mention scheduling of posts noted that the ability to plan posts ahead of time is the key benefit of this solution.
Monitoring: The solution offers easy capabilities for analysis, according to all reviews referencing this aspect.
Multiple Accounts Access: All users referring to this element noted the ability to access different social media accounts from one platform as an important advantage.
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Integration: More than 90% of users who mention integration noted the benefit of being able to connect Marketing Cloud Account Engagement with the wider Salesforce ecosystem.
Email Marketing: Users can seamlessly set up emails, create content, measure performance and report results, according to all reviews about email marketing.
Lead Generation: It offers robust tools for lead generation and nurturing, as reported by 85% of user feedback on these features.
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Instagram: The product doesn’t offer many tools to integrate well with Instagram, according to all the users who mention this aspect.
Glitches: All reviews about downtime and bugs noted that the solution is prone to glitchy behavior.
Learning Curve: All users talking about setup and implementation reported that the product takes some time to get used to.
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Cost: The product costs more than the functionality it offers, according to all the users who mention this aspect.
Complexity: It’s difficult to understand and involves a lot of clicks, as observed by 95% of users mentioning this aspect.
Reporting: The lack of vigorous reporting tools is a matter of concern, according to 85% of user feedback on the topic.
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HootSuite helps businesses of all sizes manage their social media presence from one convenient platform. It allows users to schedule posts, track analytics, and engage with followers across multiple social media platforms. HootSuite is praised for its user-friendly interface and comprehensive features, making it a popular choice for businesses looking to streamline their social media management. However, some users find the pricing to be on the higher side, especially for larger teams or businesses with extensive social media needs. Additionally, while HootSuite offers integrations with various tools, it may not have the same level of integration with other marketing automation platforms as some competitors, which could be a drawback for businesses with complex marketing workflows. HootSuite's strengths lie in its ease of use, scheduling capabilities, and analytics tools. Users appreciate the ability to schedule posts in advance, ensuring a consistent social media presence. The platform's analytics provide valuable insights into audience engagement and campaign performance, allowing businesses to optimize their social media strategies. HootSuite's ability to manage multiple social media accounts from a single dashboard is a significant advantage, saving time and effort for social media managers. Compared to similar products like Sprout Social and Buffer, HootSuite offers a wider range of features and integrations, making it a more comprehensive solution for businesses with diverse social media needs. However, Sprout Social is often lauded for its superior customer support and user interface, while Buffer is known for its affordability and simplicity. Ultimately, the best choice depends on the specific requirements and budget of each business. HootSuite is well-suited for businesses of all sizes, from small startups to large enterprises. Its scalability and flexibility make it adaptable to different social media strategies and team structures. For businesses looking to improve their social media efficiency and gain valuable insights into their audience, HootSuite is a powerful tool that can help them achieve their social media goals. However, it's essential to consider the pricing and integration options before making a decision. Businesses with extensive marketing automation needs may want to explore alternative platforms that offer more robust integrations. Overall, HootSuite remains a leading social media management platform, providing businesses with the tools they need to succeed in the ever-evolving social media landscape.

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Marketing Cloud Account Engagement is liked among users for the seamless integration it offers with Salesforce, leading to stronger marketing capabilities. It also offers various functionalities to make email marketing more powerful and is relied upon for lead generation. However, the cost of the product might be too much for smaller companies, especially given the lack of reporting options. The complexities of the platform also make it difficult to get used to according to the majority of reviews. Overall, the product is a good pick for larger enterprises seeking robust marketing automation, particularly those already using Salesforce that can leverage the tight integration for enhanced marketing.

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