Marketo vs Omnisend

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Our analysts compared Marketo vs Omnisend based on data from our 400+ point analysis of Marketing Automation Software, user reviews and our own crowdsourced data from our free software selection platform.

Marketo Software Tool

Product Basics

Marketo Engage offers a cloud-based marketing platform for companies to manage and monitor customer relationships. Its integrated modules include marketing automation, social marketing, email marketing, lead nurturing, budget management, analytics, sales insight and website personalization.

It’s designed to serve both B2B and B2C environments. There’s also an active marketers’ community named the Marketo Marketing Nation in which marketers around the globe share their knowledge, ideas and best practices.
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Omnisend is a comprehensive marketing automation software designed primarily for e-commerce businesses looking to streamline their marketing efforts. It's particularly well-suited for small to medium-sized online stores seeking to enhance their customer engagement and retention through personalized communication. One of the key benefits of Omnisend is its ability to automate various aspects of marketing, from email campaigns to SMS and social media messages, allowing businesses to reach their customers across multiple channels seamlessly. Users appreciate its user-friendly interface and the depth of customization options available, enabling them to tailor their marketing messages precisely. Compared to similar products in the market, Omnisend stands out for its focus on e-commerce integration, offering detailed insights into customer behavior and the effectiveness of marketing strategies. Pricing for Omnisend varies based on the scale of usage, with options ranging from a basic free plan to more advanced plans billed monthly, making it accessible for businesses at different stages of growth.
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$895 Monthly
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$16 Monthly, Freemium
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Tailored to your specific needs
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Chromebook
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Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Web Forms: Generate complete customer profiles via social form fills and progressive forms that can recognize known website visitors. Also, ask new questions to visitors. 
  • AI-Powered Content Suggestions: Automatically present relevant content across multiple channels using machine learning and predictive analytics, which identifies top-performing content. Choose content recommendations from the website assets such as videos, e-books, case studies and blog posts. 
  • Marketo Sales Connect: Connect sales and marketing with a single workflow for automated and personalized inbound and outbound engagements. 
  • Better Focus: Sales reps can prioritize and close deals by accessing real-time insights about customers from both sales and marketing touchpoints. 
  • Team Coordination: Plan, coordinate and share marketing activities through a centralized calendar. This simplifies scheduling individual components of a single campaign or coordinating activities across teams. 
  • Campaign Control: Build and modify marketing campaigns directly in the calendar with simple drag-and-drop functionality. 
  • Data Tracking: Track goals and progress with calendar HD, using rotating calendar views and custom background images. 
  • Customer Segmentation: The built-in Audience Hub tool automatically updates members in each segment as their behaviors or demographics change. 
  • AI-Powered Account Profiling: Uses AI-based best-fit indicators for converting into ABM filters to personalize and deploy ABM campaigns by activating the target account list. Also provides predictive customer profile models, custom model tuning and recommendations based on predictive scoring. 
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  • Free Version: Omnisend provides email campaigns, signup forms and reports in the free version. It enables sending promotional email campaigns to customers or to specific segments. It also provides a campaign booster to improve open and click rates. 
  • Click Map: A variable click map, which functions like a heat map, gives insights into where customers are on a page and what products they’re viewing. 
  • Customer Feedback Tools: Companies can determine customer sentiment by gathering post-sale customer feedback. The software accomplishes this with one-click and quick feedback responses, automated emails and more. 
  • SMS Messages: Marketing teams can expand their reach through integrated SMS automation, which works in tandem with email automation. The system supports all country codes for sending messages to international customers. 
  • Email Marketing Report: Omnisend’s actionable email marketing reports enable tracking the performance of automation workflows, email campaigns and signup forms. Users can compare performance metrics daily, weekly or monthly to see the campaigns that generated the highest sales, and the content or products that received the highest click-through rates and bounce rates. 
  • Streamlined Processes: Users can reduce manual tasks via prebuilt marketing automation workflows that are based on e-commerce best practices. It also offers smart triggers and automated communication. 
  • Customer Loyalty: The software can send customers follow-up messages and cross-selling offers. It also facilitates reactivating inactive customers. 
  • Real-Time Updates for Customers: The system ensures customers are kept updated through updates on order confirmation, shipping confirmation and order follow ups. It also has abandoned cart recovery. All these capabilities are offered through WhatsApp mobile messaging engagement. 
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  • Search Engine Optimization: Compares keyword rankings of competitors, provides recommendations for new keywords for higher ranking web pages, and discovers inbound link opportunities based on targeted keywords and competitors’ links. 
  • CRM Integration: Offers native integrations for Salesforce and Microsoft Dynamics 365 applications to provide a bi-directional data sync that auto-updates every five minutes. Also facilitates custom-configured integrations for various CRM platforms such as NetSuite, Oracle, SAP Sales Cloud and SugarCRM. 
  • Lead Scoring: Rank customers by assigning positive and negative scores based on demographics or their likelihood to exhibit certain behaviors, such as making a new purchase, being open to cross-sell offers and more. 
  • Email Marketing: Supports both batch and real-time triggered emails. Helps: 
    • Create personalized campaigns for mobile, web, ads and more using a visual editor and responsive templates.
    • Personalize content based on inferred information from website visitors, such as company, country, zip code and city, helping segment and localize content.
    • Use browsing behavior to identify product interest for target accounts.
  • Mobile Marketing: 
    • Helps connect with customers on the go, track inputs from different marketing channels and respond via mobile apps.
    • Sends push notifications and in-app messages, and incorporates beacon and geo-fencing technology to send location-relevant messages to customers.
    • Visual dashboards measure overall performance by opens, installs and session duration across multiple apps.
  • Social Media Marketing: Facilitates running social polls, sweepstakes and referral campaigns with built-in social share buttons and shareable videos. Integrates social metrics into marketing reports to help measure the impact of social activity on conversions and revenue. 
  • Digital Ad Campaigns: Connects with Facebook, Google, LinkedIn and other advertising platforms, and targets customers with relevant ad campaigns. 
  • Analytics and Reporting: Automatically connect data from different sources into a unified platform. Enables: 
    • Mapping and measuring a customer journey at every stage through shareable, prebuilt dashboards and ad-hoc reporting tools.
    • Designing custom models with the help of AI.
    • Leveraging a suite of attribution models.
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  • A/B Testing: This feature helps users optimize their marketing efforts by sending out two subject lines or two different sender names to a small percentage of recipients to see which one worked best. The one with the highest click-through rate then gets sent automatically to the rest of the recipients. 
  • Campaign Booster: This feature helps optimize engagement rates by letting users resend a campaign with a new subject line to contacts who are likely to buy but didn’t open the first email. 
  • Email Template: Several types of templates simplify the process of customizing email campaigns. 
  • Abandoned Cart: The software tracks visitors who abandoned their carts so users can send follow-up emails to win them back and boost revenue. It does this by showing abandoned carts at multiple stages — after shoppers have entered their email address or directly from cookies in their browser. 
  • Content Editor: A product picker feature lets users create newsletters and allows them to have a unique discount code for every customer. It can also add automatic product recommendations. 
  • Audience Segmentation: Marketers can be sure to reach subscribers with relevant content with this feature. A variety of criteria are available to build segments, such as customers who placed orders and contacts who opened and clicked on campaigns. Users can also target subscribers based on their demographic data or where they signed up. 
  • Powerful Integrations: One-click integrations are available with major e-commerce apps like Shopify, ShopifyPlus and WooCommerce. It can also connect with Zapier and Magento. It supports custom integrations via API. 
  • Push Notifications: Users can optimize interactions with leads and customers by adding push notifications to automated flows and campaigns. They can use notifications to announce flash promotions, confirm orders and more. 
  • Forms: A signup box widget displays at the bottom of web pages, so it’s available to click while visitors browse without being a distraction. The software also provides a game-based sign-up form to collect subscribers by offering them a chance to win a prize, discount or anything else by entering their email address and spinning the wheel. 
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Product Ranking

#6

among all
Marketing Automation Software

#97

among all
Marketing Automation Software

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Analyst Rating Summary

82
83
64
21
99
76
75
81
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Lead Nurturing
Campaign Management
Dashboard and Reporting
Lead Management
Email Campaign Management
Lead Nurturing
Platform Capabilities
Social Media Campaign Management
Email Campaign Management
Text Campaign Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Marketo
Omnisend
+ Add Product + Add Product
AI-Based Capabilities Campaign Management Compliance And Data Security Dashboard And Reporting Email Campaign Management Lead Generation Lead Management Lead Nurturing Mobile Capabilities Platform Capabilities Social Media Campaign Management Text Campaign Management 64 99 75 94 88 68 90 100 78 81 88 43 21 76 81 74 97 88 89 100 52 100 100 93 0 25 50 75 100
43%
0%
57%
14%
0%
86%
100%
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67%
0%
33%
67%
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33%
83%
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17%
91%
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9%
73%
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27%
85%
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15%
95%
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5%
57%
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43%
79%
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21%
90%
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10%
90%
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10%
100%
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100%
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70%
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30%
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50%
82%
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18%
100%
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88%
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12%
100%
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100%
86%
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14%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

63%
0%
37%
50%
0%
50%

User Sentiment Summary

Great User Sentiment 4522 reviews
Excellent User Sentiment 1122 reviews
81%
of users recommend this product

Marketo has a 'great' User Satisfaction Rating of 81% when considering 4522 user reviews from 3 recognized software review sites.

94%
of users recommend this product

Omnisend has a 'excellent' User Satisfaction Rating of 94% when considering 1122 user reviews from 2 recognized software review sites.

4.1 (2125)
n/a
n/a
4.74 (560)
4.2 (582)
4.7 (562)
4.0 (1815)
n/a

Awards

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SelectHub research analysts have evaluated Omnisend and concluded it earns best-in-class honors for Platform Capabilities and Social Media Campaign Management. Omnisend stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Platform Capabilities Award
Social Media Campaign Management Award

Synopsis of User Ratings and Reviews

Lead Management: The ability to route and categorize leads based on requirements is helpful for staying on top of customers inputs, in the view of 60% of users talking about lead management.
Customizable: All reviews on this aspect agree that the system is highly customizable and offers email templates that can be created as per requirements.
Automation: Marketing and sales automation make it easy to use and eliminate manual entry, according to 83% of users who reviewed this feature.
Reporting: Provides custom reports that fit the user requirement and are insightful, say 75% of users referencing reporting.
Integrations: Integrations for websites, event platforms, survey platforms, mobile apps and more, along with two-way integration with CRM systems, aid functionality, according to 75% of users mentioning integrations.
Customer Support: The training is great and customer support is responsive, according to 66% of reviews on this topic.
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Easy-to-use Interface: Users appreciate the platform's intuitive design and user-friendly interface, making it easy to navigate and manage marketing campaigns effectively.
Comprehensive Feature Set: Omnisend offers a wide range of features, including email marketing, SMS marketing, automation workflows, and more, providing businesses with the tools they need to create and execute successful marketing strategies.
Effective Automation Capabilities: The platform's automation features enable businesses to automate repetitive tasks, such as sending welcome emails, abandoned cart reminders, and post-purchase follow-ups, saving time and improving efficiency.
Personalization Options: Omnisend allows businesses to personalize their marketing messages based on customer data, such as purchase history, browsing behavior, and demographics, leading to more targeted and effective campaigns.
Strong Reporting and Analytics: The platform provides detailed reporting and analytics, giving businesses insights into the performance of their campaigns and enabling them to make data-driven decisions.
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Not User-Friendly: The functionality is cumbersome and pages take time to load, in the experience of 60% of users who reviewed the usability.
Dashboard: Campaign dashboards are outdated and the design needs an upgrade, according to 75% of users specifying this feature.
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Limited Segmentation Capabilities: Users have expressed frustration with Omnisend's segmentation limitations, particularly when trying to target specific customer groups based on purchase history or engagement levels. This can hinder the ability to create highly personalized campaigns.
Email Deliverability Issues: Some users have reported challenges with email deliverability, with messages occasionally landing in spam folders or experiencing delays. This can impact campaign performance and overall reach.
Reporting and Analytics: While Omnisend offers reporting features, some users find them to be less comprehensive than those provided by other marketing automation platforms. This can make it difficult to gain deep insights into campaign performance and customer behavior.
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As a part of the Adobe Experience Cloud, Marketo Engage supports both demand and account-based marketing strategies that work in sync with marketing and sales. It offers a range of features that help businesses operations. Notable features that users call out include custom reports, automation tools and lead management. It’s highly customizable and can integrate with a wide range of business systems. Users also appreciate the robust customer service. Some limitations include an inconvenient mobile app, outdated user interface for campaign dashboards and cumbersome functionality. Overall, businesses looking to automate their sales and marketing efforts will find the system has a lot to offer.

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Omnisend has been making waves in the e-commerce world, but is it all smooth sailing? Let's dive into what users have been saying about this marketing automation platform over the past year. Users consistently highlight Omnisend's user-friendly interface as a major strength. The drag-and-drop email editor and intuitive campaign builder make it simple for even those with limited technical expertise to create professional-looking campaigns. This ease of use is a significant advantage over more complex platforms that require extensive training or coding knowledge. Another standout feature is Omnisend's robust automation capabilities. Users appreciate the ability to set up automated workflows triggered by specific customer actions, such as abandoned carts or purchase history. This allows businesses to send targeted and timely messages, leading to increased engagement and sales. Omnisend's multi-channel approach, which includes email, SMS, and push notifications, is also a key differentiator. Users find this particularly valuable for reaching customers on their preferred channels and creating a more cohesive brand experience. While Omnisend receives overwhelmingly positive feedback, some users note that the platform's pricing can be a barrier for smaller businesses or those just starting. Additionally, while Omnisend offers a wide range of features, some users express a desire for even more advanced segmentation and personalization options. Overall, Omnisend appears to be an ideal fit for established, growth-focused e-commerce businesses with sizable contact lists. Its user-friendly interface, powerful automation features, and multi-channel capabilities make it a valuable tool for driving sales and building customer loyalty. However, businesses should carefully consider their budget and specific needs before committing to Omnisend or any marketing automation platform. The marketing technology landscape is constantly evolving, so it's always a good idea to research and compare different options to find the best fit for your business.

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