EZClaim vs athenaCollector

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Our analysts compared EZClaim vs athenaCollector based on data from our 400+ point analysis of Medical Billing Software, user reviews and our own crowdsourced data from our free software selection platform.

athenaCollector Software Tool

Product Basics

EZClaim provides management solutions designed for small- and medium-sized offices to help simplify payment and scheduling processes. It offers cloud-based as well as on-premise deployment options. It integrates with third-party EMR and EHR systems such as AxisCare, ElationHealth, WebPT and more.

It supports regulatory standards outlined by HIPPA and stores patient data in a secure location. Users can identify billing issues and recode statements to resolve errors.
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athenaCollector, developed by athenahealth, Inc., is a comprehensive software solution designed for medical practice management. It is particularly well-suited for healthcare providers seeking to streamline their billing processes, enhance revenue cycle management, and improve overall practice efficiency. One of the key benefits of athenaCollector is its ability to reduce administrative burdens, allowing medical professionals to focus more on patient care rather than paperwork. The software is known for its robust features, including claim processing, appointment scheduling, and reporting analytics, which collectively contribute to its popularity among users. When compared to similar products in the market, athenaCollector stands out for its user-friendly interface and the high level of customer support provided by athenahealth. Pricing for athenaCollector typically varies based on the size of the practice and the specific services required, with payment options designed to accommodate different budgetary needs. This flexibility in pricing, coupled with its comprehensive suite of features, makes athenaCollector a competitive choice for medical practice management.

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$149 Monthly
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Product Insights

  • Improved Efficiency: Automates repetitive tasks, reducing manual data entry and freeing up staff for more critical activities.
  • Enhanced Accuracy: Minimizes human errors in billing and coding, ensuring claims are submitted correctly the first time.
  • Faster Reimbursements: Streamlines the claims process, leading to quicker payments from insurance companies.
  • Comprehensive Reporting: Provides detailed financial and operational reports, aiding in better decision-making and strategic planning.
  • Regulatory Compliance: Keeps up-to-date with the latest healthcare regulations, ensuring your practice remains compliant with industry standards.
  • Patient Satisfaction: Reduces billing errors and improves communication, leading to a better patient experience.
  • Cost Savings: Lowers administrative costs by reducing the need for extensive manual labor and paper-based processes.
  • Scalability: Easily adapts to the growing needs of your practice, whether you are a small clinic or a large healthcare provider.
  • Data Security: Employs robust security measures to protect sensitive patient information, ensuring compliance with HIPAA regulations.
  • Integration Capabilities: Seamlessly integrates with other healthcare systems, such as EHRs and practice management software, for a unified workflow.
  • Customizable Workflows: Allows for tailored workflows to match the specific needs and processes of your practice.
  • Real-Time Updates: Provides real-time updates on claim statuses, enabling prompt follow-up on denials or rejections.
  • Training and Support: Offers comprehensive training and ongoing support to ensure your team can effectively utilize the software.
  • Revenue Cycle Management: Enhances overall revenue cycle management by optimizing each step from patient registration to final payment.
  • Patient Portal Access: Facilitates patient engagement by providing access to billing information and payment options online.
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  • Get Paid More, Faster: AthenaCollector helps your organization get paid more quickly by scrubbing claims of any errors before submission. Denied claims can be resubmitted automatically to save time and prevent missing out on reimbursements. 
  • Improve Collections With Less Work: AthenaCollector helps to ensure the full amount of money owed is paid in a timely manner, boasting a 95% first-pass acceptance rate for insurance claims. By automating the billing and payment processes, staff members are required to do less work overall. 
  • Optimize Staff Performance: With more time available to your physicians through the automation of tasks, your healthcare professionals can get back to focusing on what’s most important — the patient. Analytics help provide insights and recognize patterns, making accurate diagnosis and treatment more likely. 
  • Compare Your Performance With Your Peers: By connecting with other AthenaHealth providers, you can compare the performance of your facility with others using the network. This can help lead to greater treatment results. Data analytics are made transparent and much easier to understand by displaying information in graphs, charts and more. 
  • Speed Up Patient Visits: Rather than having to check a patient’s insurance eligibility before each appointment, updates can be made online by the patient themselves. Additionally, a patient can walk out of the building once their appointment is finished with their payment taken out automatically. This gets rid of the time spent settling up once an appointment is finished. Athena’s advanced scheduling tool also helps to keep patient wait times down. 
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  • Billing: Send electronic statements to patients via TriZetto or BillFlash, ensuring smooth transactions. Review, approve, reject or edit statements from a single screen. Auto-post ERAs to process payment information quickly. Link documents to help navigate across related files promptly. Set up physician libraries to help submit error-free claims. Send ANSI 837 5010 claim documents to clearinghouses or directly to payers. 
  • Revenue Cycle Management: Outsource billing to firms, like Achane Medical Billing, Elite Billing Resolutions, Ramey Consultancy Services LLC, Prohealth Billing Solutions and more, to help identify reimbursement issues and data entry errors. 
  • HIPPA Compliant: Conduct risk analyses to identify potential data breaches. Identify patients by accessing ePHI (electronically protected health information) to avoid disclosing confidential documents. 
  • Patient Statements: Classify and label patients for internal tracking purposes. Export statements into CSV, PDF, HTML or RTF file formats. Allow patients to pay electronically via eBill or ePay. 
  • Scheduling: Add resources to schedules to help simplify workflows. Switch to the calendar view and double-click on timeslots to schedule appointments. Create and save appointment templates to help save time. Set time blocks to avoid scheduling conflicts. Add patients to waiting lists to help fill canceled slots and improve patients’ experiences. Print patient receipts directly from the payment screen. 
  • Task Management: Track rejections or billing issues to help streamline follow-up processes. Create tasks from EDI files or patient claims from the quick access grid. Mark tasks as assigned or completed to update employees. Add, modify or remove column headers from the task access tab using drag-and-drop functionality. Gain detailed overviews of jobs using the find tool. Set reminders to help meet deadlines. 
  • Centralized Database: Access data from anywhere, at any time. Perform data backups regularly to avoid losing important information. Update documents to keep everyone on the same page. 
  • Integrations: Integrate with existing EHR systems and other platforms such as Practice Fusion, WebPT, Amazing Charts, ReminderCall and QuickEMR. 
  • Reporting: Generate and print reports to help provide quality patient care. Analyze financial statements to help make operations economically efficient. View patients’ historical data to avoid misdiagnosis. Evaluate operational metrics to help streamline budgeting processes. 
  • Widgets: Customize the home screen as per business needs. Click the refresh button to update widget data. Switch to tile view to access information at a glance.  
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  • Performance Reporting: AthenaCollector allows your health professionals to view detailed, real-time reports with the click of a button. Benchmarks are established based on comparisons with other AthenaHealth customers to help drive better results. 
  • Revenue Cycle Dashboard: Physicians can easily access revenue cycle tasks as well as patient information from a singular, centralized dashboard. The intuitive dashboard lets users quickly bounce around from one task to another without getting lost. 
  • Appointment Scheduling: This allows your organization to optimize the number of appointments, increasing daily traffic. The online scheduling tool helps to eliminate double-scheduling or scheduling conflicts while connecting your physicians with patients. Automatic reminders are also sent out to help prevent no-shows. 
  • Claims Management: AthenaCollector is able to automatically verify a patient’s insurance eligibility prior to their appointment. Its automatically updated rules engine helps catch errors within claims before submitting them, leading to fewer denials and higher first-time acceptance rates. 
  • Patient Check-In: Patients are able to check themselves in online before showing up for their appointments. Any necessary information can be updated prior to the time of an appointment, saving themselves the time spent filling out charts, providing insurance and more. 
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Product Ranking

#62

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Medical Billing Software

#18

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Medical Billing Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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athenaCollector
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Claims Management Compliance And Security Dashboards And Reports Insurance Payments Management Medical Coding Mobile Capabilities Patient Payments Management Platform Capabilities Point Of Care Pre-appointment Management 100 75 75 100 95 53 86 63 82 60 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 67 reviews
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91%
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EZClaim has a 'excellent' User Satisfaction Rating of 91% when considering 67 user reviews from 1 recognized software review sites.

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4.55 (67)
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Awards

EZClaim stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Simplified Claim Scrubbing: Users praise EZClaim's ability to automatically catch errors that could lead to claim rejections, saving them time and frustration. It's like having an extra set of expert eyes reviewing your claims before submission.
Intuitive User Interface: Many users find EZClaim's software easy to navigate, even without prior experience with medical billing software. They appreciate the straightforward design and logical workflow.
Improved Claim Submission Speed: EZClaim enables users to submit claims electronically, significantly reducing the time it takes compared to traditional paper-based methods. This allows for faster payment processing.
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Streamlined Claim Scrubbing: Users appreciate the ability to submit cleaner claims, reducing denials and rework, which in turn improves revenue cycle efficiency.
Integrated Patient Engagement Tools: Features like appointment reminders and patient portals enhance patient communication and satisfaction, leading to better patient retention and loyalty.
Comprehensive Reporting: Robust reporting capabilities provide insights into practice performance, allowing for data-driven decision-making and practice optimization.
Cloud-Based Accessibility: The cloud-based nature of athenaCollector enables access from anywhere with an internet connection, offering flexibility and convenience for healthcare providers.
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Claims Rejection Issues: Users have reported frequent claim rejections due to errors or missing information, leading to delays in reimbursements.
Software Glitches and Bugs: Some users have experienced software glitches and bugs that disrupt workflow and cause frustration.
Poor Customer Support: Users have expressed dissatisfaction with the responsiveness and helpfulness of customer support, making it difficult to resolve issues promptly.
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Customer Support: Users have reported challenges in reaching customer support promptly and receiving timely resolutions to their inquiries.
Software Issues: Some users have encountered technical problems and glitches within the software, leading to disruptions in workflow and potential data inaccuracies.
System Updates: The frequency of system updates has been a concern for some users, as they can sometimes lead to temporary disruptions or require additional training to adapt to new features or changes in functionality.
Cost: The pricing structure and associated costs of athenaCollector have been mentioned as a drawback by some users, particularly for smaller practices or those with budget constraints.
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Is EZClaim really easy to claim as the best in its class? Recent user reviews suggest EZClaim is a mixed bag. Users praise its intuitive interface and robust features, particularly the automated invoice generation and payment reminders, which streamline billing and save valuable time. However, a recurring criticism targets its steep learning curve, making it less "EZ" than its name suggests, especially for those unfamiliar with medical billing software. Some users find the pricing structure complex and expensive compared to competitors like Kareo and AdvancedMD, which offer more transparent pricing models. EZClaim seems best suited for established medical practices with dedicated billing staff who can invest the time to master the software and leverage its advanced features. Smaller practices or solo practitioners on a tight budget might find its complexity and cost outweigh its benefits.

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Stepping into the bustling world of medical practice management software, athenaCollector emerges as a prominent contender, but how does it truly fare in the eyes of its users? Let's delve into the experiences shared by those who have navigated the intricacies of this platform. athenaCollector garners praise for its comprehensive suite of features, encompassing electronic health records (EHRs), patient scheduling, billing, and insurance claims processing. Users appreciate the platform's ability to streamline administrative tasks, allowing healthcare providers to dedicate more time to patient care. The user-friendly interface and customization options further contribute to its appeal. However, a recurring concern among users is the cost associated with athenaCollector. Some find the pricing structure to be relatively high compared to alternative solutions. Additionally, while the platform offers customer support, there have been instances where users have expressed dissatisfaction with the responsiveness or effectiveness of the assistance provided. When compared to competitors like SimplePractice, Waystar, and Kareo, athenaCollector distinguishes itself through its robust feature set and integration capabilities. Its ability to handle complex billing processes and manage large volumes of patient data makes it particularly well-suited for larger medical practices or those with specialized needs. Smaller practices or solo practitioners may find more cost-effective options with comparable features among the alternatives available. Ultimately, the suitability of athenaCollector hinges on the specific requirements and priorities of each medical practice. For those seeking a comprehensive and integrated solution with a wide range of features, athenaCollector proves to be a valuable asset, despite its higher price point. However, smaller practices or those with budget constraints may find better value in alternative platforms that offer a more streamlined and affordable approach.

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