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athenahealth vs DuxWare

Last Updated: November 18th, 2024

Our analysts compared athenahealth vs DuxWare based on data from our 400+ point analysis of Medical Practice Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

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Product Basics

AthenaOne is a cloud-based electronic health record (EHR) software designed to streamline clinical workflows and administrative tasks for healthcare providers. It is most suited for small to medium-sized practices and clinics seeking a comprehensive EHR solution with robust features and a user-friendly interface. Key benefits include improved patient care coordination, enhanced clinical decision-making, and increased practice efficiency. Popular features include patient charting, scheduling, billing, and reporting. AthenaOne is often praised for its intuitive design and ease of use, as well as its robust integration capabilities with other healthcare systems. Pricing is typically based on the number of providers and features required, with monthly subscription fees as the common payment model.

Pros

Easy navigation
Robust features
Secure patient data
Seamless billing
Customizable templates

Cons

Potentially high cost
Learning curve for new users
Limited customization
Occasional technical glitches
Customer support response time

Duxware is a cloud-based software designed to meet the needs of health care providers. It integrates with existing record systems. Patients can book appointments via mobile devices from the patient engagement center. Track inventory items using dashboards.

Billing and revenue modules assist with performing insurance eligibility checks and generating accurate bills. Create and share summary reports with employees to keep them informed. In addition, it offers credentialing functionality to screen employment candidates.

$140/User, Monthly

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$150 Monthly

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Tailored to your specific needs

Small

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Mobile

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Mobile

Product Assistance

Documentation

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24/7 Live Support

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24/7 Live Support

Product Insights

Improved Patient Care Coordination: AthenaOne's comprehensive patient records, accessible from anywhere, enable seamless collaboration among providers and facilitate informed decision-making for better patient outcomes.
Enhanced Clinical Decision-Making: The software provides real-time access to patient data, clinical guidelines, and best practices, supporting evidence-based care and reducing medical errors.
Increased Practice Efficiency: AthenaOne streamlines workflows, automates administrative tasks, and reduces paperwork, allowing providers to focus more on patient care and less on administrative burdens.
Improved Patient Engagement: The patient portal empowers patients to actively participate in their care, view medical records, schedule appointments, communicate with providers, and manage their health information.
Enhanced Revenue Cycle Management: AthenaOne's integrated billing and coding features ensure accurate claims submissions, reduce billing errors, and accelerate reimbursements, optimizing practice revenue.
Improved Compliance: The software helps practices adhere to regulatory requirements, such as HIPAA and Meaningful Use, ensuring patient privacy and data security.
Enhanced Mobility: AthenaOne's mobile app enables providers to access patient records, securely communicate with colleagues, and complete tasks on the go, promoting flexibility and efficiency.
Scalability: The cloud-based platform allows practices to easily add users and expand capabilities as needed, accommodating growth and evolving needs.
Data Analytics: AthenaOne provides robust reporting and analytics tools that enable practices to track performance, identify trends, and make data-driven decisions to improve quality of care and business operations.

Improved Efficiency: Streamline administrative tasks such as appointment scheduling and billing, allowing staff to focus on patient care.
Enhanced Patient Experience: Provide patients with easy access to their medical records and appointment history through a user-friendly portal.
Accurate Billing: Reduce errors in billing and coding, ensuring timely and correct reimbursements from insurance companies.
Regulatory Compliance: Stay up-to-date with the latest healthcare regulations and standards, minimizing the risk of non-compliance penalties.
Data Security: Protect sensitive patient information with robust encryption and security protocols, ensuring HIPAA compliance.
Customizable Reporting: Generate detailed reports tailored to your practice’s needs, aiding in better decision-making and strategic planning.
Resource Optimization: Allocate resources more effectively by tracking staff performance and patient flow, leading to reduced wait times and improved service delivery.
Scalability: Easily scale the software to accommodate the growth of your practice, whether adding new locations or expanding services.
Interoperability: Seamlessly integrate with other healthcare systems and electronic health records (EHR), ensuring smooth data exchange and continuity of care.
Cost Savings: Lower operational costs by automating routine tasks and reducing the need for paper-based processes.
Patient Engagement: Enhance communication with patients through automated reminders, follow-ups, and educational materials, fostering better health outcomes.
Time Management: Free up valuable time for healthcare providers by reducing administrative burdens, allowing more focus on patient care.
Analytics and Insights: Leverage data analytics to gain insights into practice performance, patient demographics, and treatment outcomes, driving continuous improvement.
Training and Support: Benefit from comprehensive training and ongoing support, ensuring your team can effectively utilize the software’s capabilities.
Remote Access: Access the system securely from any location, enabling flexible work arrangements and continuity of operations during emergencies.

Patient Charting: Electronic medical records (EMR) with customizable templates, comprehensive charting tools, and integrated clinical decision support.
Scheduling: Online appointment scheduling, customizable appointment reminders, and patient wait time tracking.
Billing and Coding: Integrated billing and coding functionality, claims management, and revenue cycle reporting.
Patient Portal: Secure online access for patients to view medical records, schedule appointments, communicate with providers, and manage billing.
Telehealth: Integrated video conferencing capabilities for virtual patient visits.
Mobile App: Access to patient records, charting, and communication on mobile devices.
Reporting and Analytics: Robust reporting tools for clinical, financial, and operational performance.
Integration: Connectivity with labs, pharmacies, imaging centers, and other healthcare systems.
Security and Compliance: HIPAA-compliant security measures to protect patient data.
Customization: Ability to tailor the system to meet specific practice needs.
Support: Comprehensive training, support, and resources available.

Billing: Review and process claims using claim managing tools.
- Eligibility Checker: Automatically verify patients’ insurances before filing claims to help reduce administrative burdens. View eligibility responses sent by clearinghouses and update records to keep everyone on the same page.
- Patient Statements: Create and gather statements using management tools. Export statements into PDFs or other supported file formats for quick access. Filter statements by patients, payers, locations or type of services.
Revenue Cycle Management: Automate menial tasks to help focus on follow-up processes.
- Financial Reporting: Customize reports as per business needs. Export data into Excel or PDFs and evaluate them to streamline budgeting processes.
- Payment Portal: Allow patients to pay securely via internet-enabled devices using credit cards from anywhere, at any time.
- Claim Scrubber: Identify and resolve coding errors in real time. Edit codes according to NCCI, LCD or NCD standards to help generate accurate claims. Create dunning reports to track outstanding claims.
Patient Engagement: Collect qualitative data through surveys and analyze patients’ comments to promote mutual accountability.
- Surveys: Conduct patient surveys and convert responses into charts or graphs to help improve patients’ experiences. View and analyze historical data to develop strategic business plans.
- Appointment Generation: Enable patients to book appointments electronically. Receive notifications about appointment requests and approve or reschedule them as per slot availability. Send email or text confirmations to patients after appointments are booked.
- Recall Manager: Automatically schedule consultation visits when patients’ treatment periods are completed.
Inventory Management: View dashboards to track medications, vaccines and other items. Click the reorder button on the dashboard to restock inventory items quickly. Stay updated about expired medications to avoid putting patients’ health at risk.
Credentialing: Perform background and legitimacy checks of medical professionals to avoid hiring unqualified employees. Allow staff to submit licenses and other relevant documentation to simplify qualification processes.
Cloud-Based: Store data in a HIPPA-compliant, secure cloud environment. Grant document access permissions to authorized users to ensure data confidentiality.
Integrations: Streamline accounting procedures by integrating with QuickBooks. Create a custom EHR interface through API integrations.

Product Ranking

#110

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Medical Practice Management Software

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Analyst Rating Summary

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User Sentiment Summary

75%

of users recommend this product

athenahealth has a 'good' User Satisfaction Rating of 75% when considering 953 user reviews from 4 recognized software review sites.

98%

of users recommend this product

DuxWare has a 'excellent' User Satisfaction Rating of 98% when considering 146 user reviews from 2 recognized software review sites.

3.5 (102)

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3.8 (836)

4.86 (73)

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4.9 (73)

5.0 (1)

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3.6 (14)

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Awards

Synopsis of User Ratings and Reviews

Streamlined Workflow: Reduces manual data entry and automates tasks, saving time and improving efficiency.

Improved Patient Care: Enhances communication and collaboration between providers, leading to better patient outcomes.

Enhanced Reporting & Analytics: Provides real-time insights into practice performance and patient data, enabling data-driven decision making.

Mobile Accessibility: Offers mobile app for charting, scheduling, and patient communication, improving flexibility and accessibility.

Customizable Interface: Allows tailoring the platform to specific practice needs and workflows, improving user experience.

Positive User Reviews: Consistently praised for its ease of use, intuitive interface, and helpful support team.

Streamlined Appointment Scheduling: Users praise DuxWare's intuitive calendar interface, which simplifies appointment booking and reduces scheduling conflicts. The system's automated appointment reminders minimize no-shows, optimizing practice efficiency.

Centralized Patient Data Management: DuxWare provides a centralized repository for patient records, including medical history, demographics, and billing information. This streamlines administrative tasks and facilitates efficient information retrieval.

Enhanced Billing and Claims Processing: Users appreciate DuxWare's robust billing features, which automate claims submission, payment posting, and reporting. This accelerates revenue cycles and reduces administrative burdens associated with billing processes.

Learning Curve: Initial setup and training can be time-consuming for some users.

Cost: Subscription fees may be higher compared to some basic EHR systems.

Glitches and Bugs: Occasional reports of technical issues and bugs in the platform.

Limited Customization Options: Some users wish for more granular control over customization features.

Integration Challenges: Integration with certain legacy systems can be complex.

Customer Support: Mixed experiences with customer support response times and quality.

Difficult to Use: Users have reported the software is not intuitive and requires extensive training to use effectively.

Poor Customer Support: Users have complained about slow response times and unhelpful support staff.

Limited Features: Some users have found that the software lacks essential features, such as integrated telehealth capabilities.

User reviews paint a compelling picture of athenaOne's strengths and weaknesses. Many users laud its intuitiveness and efficiency, comparing it favorably to Epic in particular. "Charting a patient in athenaOne takes half the time compared to Epic," one user shared, highlighting the streamlined interface. Another user raved about the integrated functionalities, stating, "The way athenaOne links billing and scheduling saves us so much time compared to our previous system, which kept everything siloed." However, some users expressed frustrations with limited customization options and occasional hiccups in customer support. "I wish athenaOne offered more granular control over customizing templates and workflows like you can in Epic," commented one user, seeking greater personalization. Another mentioned, "Customer support can be a mixed bag. While they're sometimes helpful and prompt, I've also had experiences with long wait times and inconsistent responses." Overall, user reviews suggest athenaOne shines in user-friendliness, comprehensive features, and workflow efficiency, rivaling even industry giants like Epic in these aspects. While some limitations around customization and support exist, athenaOne remains a strong contender in the EHR market, offering a user-friendly and feature-rich experience for healthcare providers looking to optimize their practice operations.

Is DuxWare software truly software you can swear by? Recent user reviews suggest DuxWare is a user-friendly platform that excels in customer support, with one user even comparing the support team to friendly coworkers. Users praise the software's intuitive design, highlighting its ability to navigate quickly and easily between applications. However, some users find the reporting tool lacking and suggest additional training could improve its usability. While DuxWare is generally well-received for its ease of use and helpful customer service, its limitations in reporting functionality may require users to seek workarounds or additional support. Based on user feedback, DuxWare seems best suited for smaller medical practices (11-50 employees) who prioritize user-friendliness and excellent customer support. Practices heavily reliant on robust reporting tools might find DuxWare's current reporting functionality insufficient. However, those who value a smooth user experience and readily available assistance will likely appreciate DuxWare's strengths in these areas.

Screenshots

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FAQ

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